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Frequently asked questions
Cancel Apify: The Right Way
How to cancel Apify and recover unused platform credits in canada
What is Apify and why you might want to cancel
Apify is a cloud-based web automation platform that enables you to build, deploy, and scale web scraping jobs, data extraction tasks, and repetitive browser operations without writing complex code from scratch. The service offers pre-built automation templates called "Actors", a serverless execution environment, and a credit-based pricing model where you prepay for computational resources and consume them as your automation tasks run.
You pay Apify through a combination of monthly subscription fees and usage-based platform credits. If your automation project has concluded, your team has migrated to a competing tool, or your monthly charges have exceeded expectations, cancelling your account is straightforward in procedure but carries important timing implications for refunds and data retention.
Common reasons to cancel Apify
You might cancel because your data collection initiative ended, your organization switched to an alternative automation platform, or the cumulative cost of monthly fees plus overage charges exceeded your budget projections. Many teams discover that Apify's credit-consumption model-where you prepay for credits and consume them rapidly during intensive scraping cycles-creates unpredictable costs for sporadic or experimental use cases. Others require a simpler, lower-cost solution for occasional automation tasks.
Why cancellation timing affects your refund eligibility
Apify's standard terms state that monthly subscription fees and platform credits are non-refundable and non-cancellable except at Apify's discretion. This means you cannot cancel mid-billing cycle and receive a proportional refund for unused days or unconsumed credits. Understanding this restriction upfront helps you decide whether to cancel immediately or permit your current billing period to expire naturally. Yafee advises reviewing your last billing statement before submitting cancellation to confirm the exact renewal date.
Your consumer rights in canada and when to escalate
Canadian consumer protection law grants you meaningful rights that can override unfair or unconscionable contract terms, particularly for digital services. Federal and provincial statutes create enforceable protections even when a company's standard terms claim "non-refundable" status.
What canadian law says about digital subscriptions
Under the Competition Act (federal) and applicable provincial consumer protection statutes-including Ontario's Consumer Protection Act, British Columbia's Business Practices and Consumer Protection Act, and Alberta's Fair Trading Act-you retain the right to cancel most digital services and subscriptions within a reasonable timeframe. If Apify engaged in misleading advertising, concealed material fees, or made cancellation unreasonably difficult, you may have grounds to dispute charges or demand a refund regardless of the "non-refundable" clause.
If Apify fails to deliver the service as described, charges your account without clear prior authorization, or breaches provincial consumer protection standards, you can file a formal complaint with your provincial consumer protection authority. In Ontario, contact Consumer Protection Ontario. In British Columbia, escalate to the Office of the Registrar of Mortgage Brokers and Real Estate Services or your local consumer protection branch. These regulatory bodies possess statutory power to investigate complaints and compel refunds or service restoration.
Your legal position
Under Canadian consumer protection law, you are entitled to cancel your Apify subscription at any time. The company cannot enforce an indefinite lock-in period or permanent forfeiture of prepaid credits if the service fails to meet the standard of a "digital good" under provincial law. If Apify refuses to process your cancellation or continues charging after you submit a cancellation request, you have legal standing to dispute those charges through your credit card issuer or provincial regulator. Document all communications, billing records, and cancellation requests for at least 12 months.
When to contact your provincial regulator
Escalate your complaint to your provincial consumer protection office if Apify refuses to cancel your account, continues charging after you've submitted cancellation, denies a refund you believe you're entitled to, or fails to respond to your cancellation request within 30 days. Yafee recommends sending your initial complaint in writing and retaining copies of all correspondence. Your provincial regulator can compel Apify to comply with cancellation law and may impose penalties for non-compliance.
Apify pricing and what you're paying for
Understanding Apify's pricing structure helps you identify whether you're being overcharged and what resources you'll lose upon cancellation.
Monthly plans and included platform credits
| Plan | Monthly price (CAD) | Included credits | Best for |
|---|---|---|---|
| Free | $0 | $5 credits/month | Testing and single small tasks |
| Starter | $49 | $49 credits/month | Freelancers and small projects |
| Professional | $189 | $189 credits/month | Growing teams and production workloads |
| Business | $489 | $489 credits/month | Enterprise operations and high-volume scraping |
| Custom | Contact sales | Negotiated | Large organizations with bespoke requirements |
Each plan renews automatically on the same day each month. Unused credits do not roll over to the next billing cycle in most cases. If you cancel mid-cycle, your access to the platform terminates at the end of your current billing period, and unconsumed credits are forfeited unless Apify agrees otherwise.
How to cancel Apify in four steps
Cancelling your Apify account requires you to follow a specific procedure to ensure the company processes your request and stops charging you.
Step 1: log into your Apify account and review your billing status
- Navigate to apify.com and sign in with your email and password.
- Click your profile icon or avatar in the upper right corner.
- Select Account settings or Billing from the dropdown menu.
- Review your current plan, next renewal date, and remaining platform credits.
- Note the exact date your billing cycle renews-this is your cancellation deadline if you want to avoid another charge.
Step 2: contact Apify support to request cancellation
- From your account dashboard, navigate to the Help or Support section.
- Click Submit a request or Contact support.
- Select the issue category as Billing or Account management.
- Write a clear cancellation request: "I request immediate cancellation of my Apify subscription effective [today's date]. Please confirm cancellation and stop all recurring charges to my account."
- Attach a screenshot of your billing settings as proof of your account status.
- Submit the request and retain the support ticket number for your records.
Apify's support team typically responds within 24 to 48 hours. If you do not receive a response within 5 business days, follow up with a second request and reference your original ticket number.
Step 3: verify cancellation in writing and request confirmation
- When Apify confirms your cancellation by email, reply to that email and request written confirmation that includes:
- The effective date of cancellation;
- Confirmation that no further charges will be applied to your payment method;
- Details of any remaining platform credits and their status (forfeited or refundable).
- If Apify does not provide this detail, send a follow-up email requesting the same information in writing.
- Save all confirmation emails in a dedicated folder for 12 months.
Step 4: monitor your payment method and dispute any unauthorized charges
- Check your credit card or bank account statement on the date your previous billing cycle was scheduled to renew.
- If Apify has charged you after your cancellation confirmation date, contact your bank or credit card issuer immediately and report the unauthorized charge.
- Provide your bank with:
- Copies of your cancellation request email;
- Apify's cancellation confirmation;
- Your account billing history;
- Copies of the support ticket and all correspondence.
- Request a chargeback or refund. Your bank can recover the unauthorized charge within a specified timeframe (typically 60 to 180 days depending on your institution).
Refund policy and what you can and cannot recover
Apify's refund policy is restrictive by design, but Canadian consumer law may override it in specific circumstances.
What is non-refundable when you cancel
Monthly subscription fees paid for the current billing cycle are generally non-refundable under Apify's standard terms. Unused platform credits within the current cycle are also forfeited unless you cancel before the billing date passes. If you have paid for an annual plan upfront, the entire annual fee is considered non-refundable even if you cancel after one month.
What you may recover
If Apify charged you after the cancellation date you specified, or if the company failed to honor your cancellation request within 14 days, you have grounds to dispute the charge. Yafee recommends filing a chargeback claim with your credit card issuer or bank. You may also recover charges if you can demonstrate that Apify engaged in misleading billing practices, such as unclear language about recurring charges or hidden fees not disclosed at signup.
Seeking a refund through Apify directly
- Send a formal refund request email to Apify's support team, citing the specific charge you dispute and the reason (e.g., "charged after cancellation request").
- Reference the applicable provincial consumer protection law in your email: "Under the [Ontario/BC/Alberta] Consumer Protection Act, I am entitled to a refund for charges applied after my cancellation date of [date]."
- Request a response within 14 days.
- If Apify refuses or does not respond, file a complaint with your provincial consumer protection authority.
What happens to your data and access after cancellation
Understanding what you lose when you cancel helps you plan data exports and backups in advance.
Data retention and deletion
After cancellation, Apify typically terminates your access to the platform immediately. Your Actors (automation scripts) remain in Apify's systems for 30 to 90 days before deletion, depending on Apify's data retention policy. Your historical execution results, logs, and extracted data are also subject to deletion within this window.
Steps to export and backup your work before cancelling
- Log into your Apify account and navigate to your Actor library.
- For each Actor you wish to preserve, click the export or download option (if available) and save the code and configuration to your local system.
- Navigate to your execution history or dataset section and download any extracted data or results you need to retain.
- Export API keys, webhooks, and other configuration data by screenshotting or copying them to a secure document.
- Complete all exports before you submit your cancellation request.
Common mistakes to avoid when cancelling Apify
Cancellation is rarely complicated, but several avoidable errors can delay the process or cost you money.
Mistake 1: assuming an email to support is enough
Sending a single email to Apify's support address and assuming cancellation is processed is the most common error. Support teams receive high volumes of requests, and a single email can be overlooked or lost. Instead, submit your cancellation request through the official support form on the Apify website, retain your support ticket number, and follow up if you do not receive confirmation within 5 business days.
Mistake 2: cancelling just before your renewal date without confirming the date
If you cancel one day after your billing cycle renews, you have paid for an entire month you will not use. Review your account billing settings and note the exact renewal date. Plan your cancellation for the week before renewal to leave a buffer for processing delays.
Mistake 3: not monitoring your payment method after cancellation
Some users cancel but fail to check their credit card or bank account for unauthorized charges in the following weeks. Set a calendar reminder to check your statement on the expected renewal date. If an unexpected charge appears, dispute it immediately with your bank.
Mistake 4: failing to export your data before cancelling
Once you cancel, Apify may restrict your access within hours. If you have data, scripts, or configurations you need to preserve, export everything before you submit your cancellation request. Yafee emphasizes this as non-negotiable for users with production workloads.
After cancellation: next steps and alternatives
Cancelling Apify does not mean your automation needs disappear. Several tools offer comparable features at different price points.
Preserving automation after you leave
If you built custom Actors or automation workflows in Apify, consider whether you can migrate them to an open-source tool such as Scrapy, Puppeteer, or Selenium before your access terminates. Many Apify Actors are JavaScript-based and can be adapted to run in other environments with minimal modification.
Alternatives to Apify
| Tool | Pricing model | Ideal for | Learning curve |
|---|---|---|---|
| Scrapy | Free and open-source | Advanced developers and large-scale scraping | High |
| Octoparse | Freemium plus paid plans ($9-$99/month) | Non-technical users and visual workflow builders | Low |
| ParseHub | Freemium plus paid plans ($25-$149/month) | Small to medium teams needing easy-to-use scraping | Low |
| Bright Data (formerly Luminati) | Usage-based plus subscription ($500-$5,000+/month) | Enterprise-scale data collection with proxy infrastructure | Medium |
| UIPath RPA | Enterprise licensing (contact sales) | Robotic process automation and complex workflows | High |
| Zapier | Freemium plus paid tiers ($20-$799/month) | Low-code workflow automation and SaaS integrations | Very low |
Evaluate these alternatives based on your specific use case. Yafee recommends testing free tiers before committing to a paid plan with any new platform.
If Apify refuses to cancel or continues charging
A small number of users encounter resistance when attempting to cancel. This section outlines your recourse if Apify does not honor your cancellation request.
Escalation path if support does not respond
- Wait 5 business days for a response to your initial support request.
- Send a second, formal request email to [email protected] with the subject line: "URGENT: Cancellation Request [Your Account Email] - Escalation Required".
- In the email body, reference your original support ticket number and state: "I submitted a cancellation request on [date]. I have not received confirmation. Please process my cancellation immediately and confirm in writing. If I am charged again without authorization, I will file a dispute with my bank and report this to [your provincial consumer protection authority]."
- Send this email and retain the sent message and any delivery receipt.
Filing a complaint with your provincial consumer protection authority
If Apify does not respond or refuses your cancellation after 14 days, file a formal complaint with your provincial consumer protection office:
- Ontario: Consumer Protection Ontario ([email protected] or 1-800-889-9768)
- British Columbia: Office of the Registrar of Mortgage Brokers and Real Estate Services or local consumer protection branch
- Alberta: Fair Trading Act Complaints ([email protected])
- Other provinces: Contact your provincial Attorney General's consumer protection division.
Provide your complaint file with:
- Copies of all correspondence with Apify;
- Your account billing history;
- Screenshots of the cancellation request and Apify's response (or lack thereof);
- Copies of any unauthorized charges;
- Your support ticket number(s).
Disputing charges with your bank or credit card issuer
If Apify charges your account after your cancellation date, you can dispute the charge with your financial institution without waiting for your complaint to resolve. Contact your bank or credit card issuer and request a chargeback or fraud dispute. Provide the same documentation listed above. Your bank can typically recover the unauthorized charge within 60 to 180 days. Yafee advises initiating a chargeback as soon as you discover an unauthorized charge.
Checklist for cancelling Apify successfully
Use this checklist to ensure you complete every step and protect your rights.
| Action | Completed | Date completed |
|---|---|---|
| Log into your Apify account and review billing status | ☐ | |
| Export and backup all Actors, scripts, and data | ☐ | |
| Submit cancellation request via official support form | ☐ | |
| Retain support ticket number and send confirmation email | ☐ | |
| Receive and save written cancellation confirmation from Apify | ☐ | |
| Check payment method on expected renewal date for unauthorized charges | ☐ | |
| If charged after cancellation, file chargeback with your bank | ☐ |
Your cancellation summary and final steps
Cancelling your Apify subscription is a straightforward process when you follow the correct procedure and understand your consumer rights under Canadian law. Submit your cancellation request through Apify's official support channel, retain written confirmation, export your data before access terminates, and monitor your payment method for unauthorized charges.
If Apify refuses to process your cancellation or continues charging after your requested cancellation date, you have strong legal recourse. Under the Competition Act and provincial consumer protection statutes, you can dispute charges through your bank or file a formal complaint with your provincial consumer protection authority. These regulatory bodies have authority to compel Apify to comply and may impose penalties for non-compliance.
Yafee has helped thousands of consumers cancel digital subscriptions and recover unauthorized charges by providing clear, legally-grounded guidance and step-by-step procedures. If you encounter resistance from Apify, document every communication, escalate to your provincial regulator, and dispute unauthorized charges with your bank. You have strong legal standing in Canada, and Yafee's resources and checklists ensure you know exactly what to do at every stage.
For further assistance
If you have questions about your specific cancellation or need help drafting a complaint to your provincial regulator, visit yafee.com for templates, legal references, and additional resources. Yafee provides free guidance on subscription cancellation, consumer rights, and dispute resolution across all Canadian provinces and territories.
Apify's registered headquarters address for formal written notice (if required by law):
Apify Technologies, s.r.o., Voršilská 1090/3, Prague, Czech Republic
Canadian users can send cancellation requests via email to [email protected] or submit requests through the support portal on apify.com. Following the procedures outlined above will ensure your cancellation is processed promptly and your rights are protected.
Important warning
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- Yafee cannot prevent the recipient from disputing the legal scope.
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