Yafee is an independent certified electronic mail service. We are neither affiliated with, nor partners of, nor mandated by Antidote, whose name is mentioned solely to identify the recipient of your letter. The trademarks and logos cited belong to their respective owners.
Unlimited Yafee Premium: promotional offer at $1.47 for 48h, then $79.87 per month with no commitment
SLMDJTAC
Over 30,000 users trust us
Cancel your subscription
Antidote in 2 minutes
A 100% personalised cancellation letter, legally compliant and sent by registered mail with acknowledgement of receipt.
GDPR compliant
Your data is secureFast & effective
Processed within 24hResults guaranteed
Refund if refused48h satisfaction-or-refund guarantee
1Letter type
2Your details
3Payment
100% secure payment
They already cancelled Antidote
Join thousands of satisfied users
SLMDJTAC30K
over 30,000users trust us
How does it work?
Cancel your Antidote subscription with zero hassle
1
Fill in the form
Give us your details and those of your Antidote subscription.
2
We write your letter
Our team drafts a 100% personalised, legally compliant cancellation letter.
3
We send it for you
Sent by registered mail with acknowledgement to Antidote. Nothing else for you to do.
Legal and compliant
Our letters follow consumer law and GDPR.
Fast
Your letter is sent within 24 business hours.
Real-time tracking
Follow your request from your personal space.
Results guaranteed
Full refund if Antidote refuses your cancellation.
Frequently asked questions
Cancel Antidote: The Right Way to Stop Your Subscription
How to cancel Antidote in canada: your step-by-step guide to ending your language software subscription
What Antidote is and why canadians cancel
Antidote is a desktop and web-based language correction suite from Druide Informatique that helps you refine writing in both French and English across Windows, Mac, and mobile platforms. The service bundles multiple tools: Antidote 12 (desktop software), Antidote Web (browser-based access), Antidote Mobile (smartphone apps), and Antidote+ (the subscription tier combining all three). You can purchase Antidote directly from Druide, through Apple's App Store, or via Google Play.
Note that Antidote Health-a separate telehealth service offering online prescriptions and medical consultations-operates under different management and carries different cancellation procedures. This guide focuses exclusively on Druide Informatique's language correction tools, not medical services.
Cancelling makes sense if you've completed your writing project, switched to free alternatives, or realized you're paying for a tool you rarely use. Yafee has helped thousands of Canadian consumers navigate subscription cancellations by providing clear legal frameworks and step-by-step procedures that protect your rights. Understanding your options before you act prevents billing surprises and ensures you comply with Canada's consumer protection laws.
When cancellation makes financial sense
Cancel Antidote if you write only occasionally, prefer free alternatives like Grammarly's free tier or Microsoft Word's built-in editor, or discover you've accidentally subscribed through multiple channels (app store and direct). Many Canadians pay twice without realizing it. Set a monthly reminder to audit all active subscriptions and catch duplicate charges before they compound.
When you might retain your subscription
Keep Antidote if you write professionally in French, depend on its bilingual dictionaries, or use the language guides regularly. The Antidote+ Personal plan costs $59.95 CAD annually-approximately $5.00 per month-making it one of Canada's most affordable correction tools. If you're early in a billing cycle, negotiating with Druide support for a pro-rata refund may yield better results than cancelling immediately.
Understanding antidote's billing structure and pricing tiers
Know exactly what you're paying and when your renewal date arrives.
| Plan | Price (CAD) | Billing cycle | Features |
|---|---|---|---|
| Antidote+ Personal | $59.95 | Annual (12 months) | Desktop, Web, Mobile, corrector, bilingual dictionaries, guides |
| Antidote+ Duo | $99.95 | Annual (12 months) | Two separate full accounts |
| Antidote+ Family | $129.95 | Annual (12 months) | Up to 5 accounts, shared billing |
| Antidote Web (monthly) | $7.99 | Monthly (30 days) | Browser-based corrector only |
| Antidote 12 (desktop) | $79.95 | One-time purchase | Permanent license; no auto-renewal |
| Antidote Mobile | Varies | Subscription or one-time | iOS and Android app access |
Your renewal date equals the day you originally subscribed, plus 12 months. If you subscribed on April 10, Druide charges you again on April 10 of the following year. Set a calendar reminder for 30 days before renewal-this gives you a window to disable auto-renewal without rushing. If you subscribed through Apple or Google, check your app store account settings as the definitive billing record, since app store dates may diverge from Druide's internal system.
Your consumer rights in canada and druide's obligations
Canadian consumer protection law establishes clear rights when you cancel a subscription service.
Legal framework protecting your cancellation
In Canada, the Competition Act (administered by the Competition Bureau) and provincial consumer protection legislation (particularly the Consumer Protection Act in Ontario, Quebec's Law 24, and equivalent statutes in other provinces) govern subscription cancellations. These laws require merchants to obtain your affirmative consent before auto-renewing any subscription and to provide a simple, clear cancellation mechanism at least as easy as the original signup process.
Furthermore, Druide Informatique must honour your cancellation request within a reasonable timeframe-typically 5 to 10 business days-and cease all charges immediately. You have the right to cancel at any time, even within an annual billing cycle, though you may not receive a pro-rata refund unless the company's terms explicitly offer one or provincial law mandates it.
Your legal position
You hold the right to cancel your Antidote subscription without penalty under the Competition Act, provided Druide made its auto-renewal policy clear before you subscribed. If Druide billed you after your cancellation request or refused to process your cancellation, file a complaint with the Competition Bureau (www.competitionbureau.gc.ca) or your provincial consumer protection office. Yafee recommends keeping screenshots of your cancellation request and any response for evidence.
How to cancel Antidote based on your subscription method
Follow the correct cancellation path for your specific purchase channel.
Step 1: cancel if you subscribed directly through druide's website
- Visit the Antidote account login page at www.antidote.info (or your regional Druide portal).
- Enter your email address and password.
- If you've forgotten your password, use the "Forgot Password" link to reset it via email.
- Navigate to your account settings or billing section.
- Look for "Subscriptions," "Billing," or "Account" in the main menu.
- Select the Antidote+ plan you wish to cancel.
- Locate the "Cancel subscription" or "Auto-renewal" toggle.
- Click "Disable auto-renewal" or "Cancel subscription."
- Druide will ask you to confirm your reason for cancellation (optional feedback).
- Confirm the cancellation and screenshot the confirmation page.
- You will receive a confirmation email within 1 to 2 hours.
- Your access continues until the end of your current billing period.
Step 2: cancel if you subscribed through apple app store (iOS)
- Open the Apple App Store on your iPhone or iPad.
- Do not open the Antidote app itself-use the App Store app.
- Tap your profile icon in the top-right corner and select "Account."
- Tap "Subscriptions."
- Locate "Antidote" in the active subscriptions list.
- Tap "Antidote" and select "Cancel Subscription."
- Apple will display your cancellation date (typically the end of your current billing cycle).
- Confirm by tapping "Confirm Cancellation."
- Screenshot your confirmation screen.
- You will retain access until the end of your paid period.
- Apple sends a cancellation confirmation email within minutes.
Step 3: cancel if you subscribed through google play (Android)
- Open the Google Play Store app on your Android device.
- Do not open the Antidote app-use the Play Store app.
- Tap your profile icon and select "Manage your Google Account."
- Go to the "Payments and subscriptions" tab.
- Tap "Manage subscriptions."
- Find "Antidote" and tap "Cancel subscription."
- Google will confirm your cancellation date (typically month-end or the next renewal date).
- Confirm the cancellation.
- Verify cancellation by revisiting the Manage Subscriptions page.
- Antidote should no longer appear in your active subscriptions list within 24 hours.
Step 4: cancel by postal mail (registered letter with return receipt)
If you cannot cancel online or prefer written correspondence, send a registered letter to Druide Informatique. This method creates a dated, traceable record of your cancellation request-valuable if Druide later disputes the cancellation date.
- Prepare a cancellation letter stating your name, email, account number (if known), and the date of cancellation request.
- Example: "I hereby request immediate cancellation of my Antidote+ Personal subscription effective [today's date]. Do not charge my account after this date."
- Obtain Druide's official mailing address from their website (typically located in the "Contact Us" section).
- Druide Informatique is headquartered in Quebec; confirm the exact address on their current website.
- Send the letter via Canada Post as a registered letter with a return receipt (also called "raccomandata" or "proof of delivery").
- Ask Canada Post to provide a tracking number and proof of delivery date.
- Keep this receipt for your records.
- Follow up with an email to Druide's support team ([email protected] or similar) attaching a copy of your letter and tracking number.
- Include "Cancellation Request - Registered Letter" in your subject line.
- Request written confirmation that your cancellation has been processed.
What happens after you cancel your Antidote subscription
Understand your access timeline and next steps after cancellation.
Your access during the cancellation period
You retain full access to Antidote until the end of your current billing cycle. If you subscribed on January 15 and cancel on March 1, you can use Antidote through January 14 of next year (or until your renewal date). The service does not immediately lock you out, nor does it offer partial refunds for unused time unless you contact support and negotiate.
Confirming druide stopped billing
Monitor your payment method for at least 30 days after your cancellation request to confirm no further charges appear. Check your bank or credit card statement online, and verify your email for any renewal notices. If Druide charges you after your confirmed cancellation, immediately contact your bank to dispute the charge as unauthorized and file a complaint with the Competition Bureau.
Requesting a refund for Antidote
Refunds depend on your cancellation timing and Druide's refund policy.
When druide may refund you
Druide typically does not offer refunds for annual subscriptions already in progress, unless you cancel within a specific trial period (usually 7 to 30 days of purchase, depending on your purchase channel). If you subscribed through an app store, Apple or Google may honor refund requests within their own return windows (14 days for Google Play, typically 15 days for Apple), even if Druide does not.
Nevertheless, you may request a pro-rata refund by contacting Druide directly. Explain that you no longer use the service and ask whether a partial refund is available. Yafee advises framing this as a goodwill request rather than a legal demand, as Canadian law does not mandate refunds for ongoing annual subscriptions unless consumer protection legislation in your specific province requires otherwise.
How to request a refund
- Contact Druide Informatique's support team via email ([email protected]) or their online contact form.
- Include your account email, subscription tier, purchase date, and cancellation date.
- Explain your reason for the refund request (e.g., low usage, changed circumstances).
- If you subscribed through Apple or Google, initiate a refund request through your app store account.
- Most app stores allow refund requests within 15 days of purchase; provide a brief reason.
- The app store processes your request independently of Druide.
- If Druide declines and you believe the refusal violates consumer protection law, escalate to your provincial consumer protection office or the Competition Bureau.
- Include proof of your cancellation request and refund request.
Common cancellation mistakes and how to avoid them
Many Canadians think they've cancelled when they have not-take these precautions to stay protected.
Mistake 1: deleting the Antidote app without disabling auto-renewal
Uninstalling the app from your phone does not cancel your subscription. The subscription continues, and your credit card or Apple/Google account continues to be charged. Always disable auto-renewal through your account settings or app store subscription page before removing the app.
Mistake 2: relying solely on an unconfirmed email to support
Sending an email to Druide support is valid, but support delays sometimes cause confirmations to arrive days later-or not at all. Always cancel through your online account dashboard, app store, or registered mail to create an immediate, traceable record. Follow up email support requests with a screenshot of your dashboard confirming cancellation.
Mistake 3: cancelling only your mobile app subscription
If you subscribe to both Antidote+ Personal (desktop) and Antidote Mobile separately, you must cancel both. Cancelling one does not affect the other. Check all your app store accounts (Apple and Google) and your Druide account to confirm you've cancelled every active subscription.
Mistake 4: ignoring renewal reminder emails
Druide sends reminder emails before auto-renewal, often marked "Subscription renews in 5 days." Do not ignore these. If you receive a renewal notice and did not intend to renew, contact support immediately. If the charge already posted, dispute it and contact the Competition Bureau.
Timeline for cancellation and what to expect
Know the key dates and response times in your cancellation process.
| Action | Timeline | Notes |
|---|---|---|
| Submit cancellation online (Druide, Apple, or Google) | Immediate | Cancellation is effective instantly; confirmation email arrives within 1-2 hours |
| Send registered letter to Druide | 2-5 business days (delivery) | Cancellation date is the date Druide receives the letter, not the date you sent it |
| Druide stops charging | 5-10 business days after confirmed cancellation | Your next renewal should not occur; verify bank statement after 30 days |
| Refund processing (if approved) | 7-14 business days | Refunds via original payment method; may take additional 2-5 days to appear |
| File complaint with Competition Bureau (if necessary) | Any time after refusal | No time limit; stronger case if documented communication exists |
How to escalate a dispute if druide refuses to cancel
Contact the appropriate authority if your cancellation request is ignored or denied.
Step 1: contact druide's escalation team
Reply to any email from Druide support with "Escalation Request" in the subject line. Include all previous cancellation requests and confirmation that you have not received a response. Request to speak with a supervisor or manager. Provide a 5-business-day deadline for a response.
Step 2: file a complaint with the competition bureau
If Druide does not respond or refuses to honour your cancellation, file a complaint with the Competition Bureau (www.competitionbureau.gc.ca). The Bureau enforces the Competition Act across Canada and can compel companies to refund unauthorized charges. Include copies of your cancellation request, confirmation attempts, and bank statements showing unwanted charges.
Step 3: contact your provincial consumer protection office
Additionally, contact your provincial consumer protection agency (e.g., Consumer Protection Ontario, Quebec's Office of the Protecteur du consommateur). These offices investigate violations of provincial consumer protection laws and may order Druide to cease unfair billing practices. Yafee advises contacting both the Competition Bureau and your provincial office simultaneously for the fastest resolution.
Step 4: dispute the charge with your bank or credit card company
If Druide has charged you after your documented cancellation, contact your financial institution and file a dispute or chargeback. Provide your cancellation request, confirmation email (if available), and the transaction receipt. Most banks reverse unauthorized charges within 10 to 20 business days if you supply clear evidence.
Why choosing the right cancellation method matters
Yafee emphasizes that selecting your cancellation method wisely protects your legal position and creates an audit trail.
Online cancellation via your account
Cancelling through your Druide, Apple, or Google account creates an instant digital record and is the fastest option. The confirmation email serves as proof of cancellation. Use this method if you need immediate confirmation and the company is responsive.
Registered mail cancellation
Sending a registered letter with return receipt is the most legally robust option in Canada. Canada Post's tracking proves delivery and date received. If a dispute ever reaches small claims court, a registered letter is stronger evidence than email, as it cannot be disputed or lost in a spam folder. Use this if Druide has ignored previous cancellation requests or if you anticipate a dispute.
Key takeaways and cancellation checklist
Before you cancel, ensure you have completed every step.
- Determine your subscription channel: direct Druide website, Apple App Store, or Google Play.
- Log into your account or app store account and locate your active Antidote subscription.
- Disable auto-renewal or select "Cancel subscription" and confirm immediately.
- Screenshot the confirmation page.
- Verify a confirmation email arrives within 1 to 2 hours.
- Monitor your bank or credit card statement for 30 days to confirm no further charges.
- If you cancel multiple subscriptions (e.g., Antidote+ and Antidote Mobile separately), cancel each one individually.
- If Druide charges you after your confirmed cancellation, immediately dispute the charge with your bank.
- Keep all correspondence and screenshots for at least one year.
Contact druide informatique directly
If you need to reach Druide Informatique's support team, use these official channels:
Email: [email protected]
Website: www.antidote.info or www.druide.com
Mailing address: Druide Informatique, 1435 Boulevard René-Lévesque Ouest, Quebec City, Quebec, Canada (verify current address on their website before sending registered mail)
Phone: Check their contact page for current support phone numbers and business hours.
For complaints about unfair billing practices or refusal to cancel, contact the Competition Bureau at www.competitionbureau.gc.ca or your provincial consumer protection office.
Final thoughts: take control of your subscriptions
Cancelling Antidote is straightforward when you follow the correct procedure for your subscription channel and verify each step through email confirmation or registered mail. Canadian consumer protection law requires Druide to honour your cancellation request promptly and to cease all charges immediately. By understanding your rights under the Competition Act and provincial consumer protection statutes, you protect yourself from unwanted renewal charges and billing surprises.
Yafee has helped thousands of Canadian consumers cancel subscriptions, recover unauthorized charges, and file successful complaints with the Competition Bureau. Whether you choose to cancel online, via app store, or by registered letter, take screenshots, keep confirmation emails, and monitor your bank statement. If Druide refuses to cancel or continues charging after your cancellation request, escalate to the Competition Bureau without hesitation. Your right to cancel at any time is not negotiable-Yafee stands ready to guide you through every step of the process.
Important warning
- Yafee cannot guarantee that the recipient will process your request.
- Yafee cannot guarantee the accuracy of content modified by the user.
- Yafee cannot prevent the recipient from disputing the legal scope.
Ready to cancel Antidote?
Join over 30,000 users who already trust us.