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Frequently asked questions
Cancel 1800Accountant: The Right Way
How to cancel 1800Accountant: your step-by-step legal guide for canada
What 1800Accountant is and why cancellation matters
1800Accountant is a cloud-based accounting and tax preparation service that combines access to a secure client portal, professional bookkeeping support, tax preparation, and a dedicated accounting specialist into three tiered subscription plans. The service charges in U.S. dollars and delivers year-round tax guidance, financial reporting, and business accounting depending on which tier you select. If you operate a business or are self-employed in Canada, you may have enrolled to simplify tax filing and reduce accounting complexity.
You might decide to cancel if your business structure has changed, if you've hired in-house accounting staff, if your tax situation has simplified, or if the annual subscription cost no longer aligns with the value you receive. Whatever your reason, you have clear cancellation rights under Canadian consumer protection law. At Yafee, we guide you through the precise steps to terminate your account, understand your refund eligibility, and protect yourself from unwanted renewal charges.
Common reasons to cancel 1800Accountant
Subscribers typically cancel when their business has scaled down, when they switch to a different accounting platform, when they've recruited internal accounting resources, or when they feel the service no longer matches their financial requirements. Some customers find that the annual billing model locks them into longer commitments than expected, or that plan upgrades occur without explicit prior notice. Others discover competing services that better serve their jurisdiction-specific needs or offer more transparent pricing structures. Whatever your situation, gathering your account statements and billing history before you begin the cancellation process will strengthen your position if disputes arise.
The financial impact of delay
Because 1800Accountant bills annually in U.S. dollars, your actual Canadian dollar cost depends on the exchange rate at your billing date. Delaying cancellation until after your next renewal means you will be charged for a full additional year. Consequently, submitting your cancellation request well before your renewal date is financially prudent and legally protected under the Consumer Protection Act (Ontario), the Consumer Protection Act, 2002 (Ontario), and equivalent provincial statutes across Canada.
Understanding 1800Accountant's pricing and billing structure
1800Accountant operates on three tiered subscription plans billed annually in U.S. dollars, which converts to Canadian dollars at your bank's rate on the charge date. Below is a current breakdown of plan offerings so you can calculate your total commitment and decide whether the service justifies continued payment.
1800Accountant plan overview and annual costs
| Plan name | Monthly equivalent (annual billing) | Total annual cost | Key features included |
|---|---|---|---|
| Tax Advisory | US$209/month | US$2,508 | Client portal, dedicated accountant, year-round tax advice, proactive tax planning, quarterly financial reviews |
| Core Accounting | US$249/month | US$2,988 | Bookkeeping software, personal and business tax prep, all Tax Advisory features |
| Enterprise Business | US$419/month | US$5,028 | Multi-entity accounting, payroll integration, dedicated CFO support, all Core Accounting features |
Exchange rate consideration: At current rates (1 USD = approximately 1.36 CAD), these plans cost between $3,411 and $6,838 Canadian dollars annually. Your actual charge depends on the exchange rate on your renewal date. If you cancel after your renewal, you will owe the full annual amount unless you qualify for a refund under applicable consumer law.
How 1800Accountant's annual billing affects your cancellation timeline
1800Accountant charges your account once per year on your subscription anniversary date. If you subscribe on January 15, your next charge occurs on January 15 of the following year. Submitting a cancellation request on January 14 will typically prevent that charge; submitting it on January 16 means you will be charged, and you must then pursue a refund through the process outlined in this guide. Consequently, timing your cancellation request carefully is essential to avoid unwanted renewal charges.
Your consumer rights under canadian law
When you subscribe to an online service in Canada, federal and provincial consumer protection laws apply to your contract with 1800Accountant, regardless of the company's location. Understanding these rights empowers you to cancel with confidence and to pursue refunds if the company refuses your request.
The legal framework governing your subscription
Your subscription contract is governed by the Consumer Protection Act, 2002 (Ontario), or equivalent statutes in your province-such as the Business Practices and Consumer Protection Act, 2002 (Ontario), the Uniform Trade Practices Act (most provinces), and the Canada Consumer Protection Act for federally regulated services. These laws establish your right to cancel recurring billing agreements and mandate that businesses provide clear cancellation terms before you pay. Additionally, the CRTC (Canadian Radio-television and Telecommunications Commission) has issued guidelines requiring companies to make cancellation as easy as the sign-up process-though 1800Accountant's written requirement exceeds this standard.
Critically, these laws prohibit unauthorized billing after cancellation and require refunds for services not rendered. If 1800Accountant charges you after you cancel, or refuses to honour your cancellation request, you can escalate the matter to your provincial consumer protection authority (such as the Ontario Ministry of Public and Business Service Delivery) or file a complaint with the Competition Bureau if the company engages in deceptive practices.
Your legal position when cancelling 1800Accountant
Your consumer protection rights include:
- The right to cancel your subscription at any time by submitting a written request in accordance with 1800Accountant's stated cancellation policy.
- The right to receive a refund for any charges incurred after your cancellation request was received (subject to the company's refund policy and applicable law).
- The right to prevent future charges by cancelling before your renewal date.
- The right to dispute unauthorized charges with your credit card company or bank through the chargeback process.
- The right to escalate disputes to your provincial consumer protection authority if 1800Accountant refuses to honour your request.
In accordance with the Consumer Protection Act, 2002 (Ontario) and similar provincial legislation, 1800Accountant must not charge your account after receiving a valid cancellation request. If the company does so, you may file a complaint with your provincial consumer protection ministry and pursue a formal dispute resolution process.
How to cancel 1800Accountant: step-by-step instructions
1800Accountant requires that you submit all cancellation requests in writing, delivered by registered mail (or certified mail with proof of delivery) to their official address. This written requirement protects both you and the company by creating a documented record of your cancellation request, which is essential if a dispute over charges arises later.
Step 1: gather your account and billing information
Before you compose your cancellation letter, collect the following information:
- Your account number (visible in the client portal or on your billing invoice).
- The email address registered with your 1800Accountant account.
- Your subscription plan name and the date you enrolled.
- Your next renewal or billing date.
- Copies of your last two billing statements.
Having this information on hand allows you to reference your account precisely in your cancellation letter and ensures 1800Accountant cannot claim confusion about which account you wish to terminate.
Step 2: compose your cancellation letter
Write a clear, professional letter on your business letterhead (or personal letterhead if you are self-employed) that includes:
- Your full name and address.
- Your account number and email address registered with 1800Accountant.
- A clear statement: "I hereby request cancellation of my 1800Accountant subscription effective immediately" (or specify a date if you prefer).
- Your subscription plan name (for example, "Core Accounting plan").
- Your billing date or renewal date, to help 1800Accountant locate your account.
- A request for written confirmation of cancellation and any applicable refunds within 10 business days.
Keep your letter concise and factual. You do not need to explain your reasons for cancelling. A sample format appears below:
[Your Name]
[Your Address]
[Your City, Province, Postal Code]
[Your Phone Number]
[Date]
1800Accountant Customer Service
[Company Address-see final section]
Re: Cancellation of Subscription - Account [Your Account Number]
Dear 1800Accountant,
I hereby request immediate cancellation of my 1800Accountant subscription under the [Plan Name] plan, effective [today's date or your preferred cancellation date].
My account details are:
Account Number: [Your Account Number]
Email: [Your registered email]
Subscription Plan: [Plan Name]
Current Billing Date: [Next renewal date]
Please confirm receipt of this cancellation request and provide written confirmation of cancellation and any applicable refunds within 10 business days.
Yours sincerely,
[Your Signature]
[Your Printed Name]
Step 3: send your cancellation by registered mail
Print your letter and prepare it for mailing:
- Make two copies: one to send to 1800Accountant and one to retain for your records.
- Send by registered mail with proof of delivery: Use Canada Post's Registered Mail service (or equivalent) to ensure 1800Accountant receives your letter and you receive proof of delivery. Do not send by regular mail, as there is no proof the company received it.
- Include a cover sheet: Attach a note to the back of your letter listing the date you mailed it and the tracking number from Canada Post.
- Retain all documentation: Keep your copy of the letter, the Canada Post receipt (which includes the tracking number and proof of delivery date), and any related emails or account statements in a dedicated folder.
Sending by registered mail creates a legal record that proves you submitted your cancellation request on a specific date. If 1800Accountant later charges you without authorisation, you will have documentary evidence of your timely cancellation request, which strengthens your position in any dispute with the company or your financial institution.
Step 4: confirm cancellation with 1800Accountant
Within 5-10 business days of your registered mail delivery, contact 1800Accountant by email or phone to confirm that your cancellation request was received and processed:
- Log into your account and check your account status-it should show "Cancelled" or "Pending Cancellation."
- Send a follow-up email to 1800Accountant customer service referencing your registered mail tracking number and asking for written confirmation of cancellation.
- Request a cancellation confirmation number that you can cite in future correspondence if issues arise.
This follow-up step ensures the company acknowledges your request in writing and creates an additional record of your cancellation intent.
Refunds and what to expect after cancellation
1800Accountant's refund policy depends on whether you cancel before or after your next renewal charge. Understanding the timeline and your eligibility is crucial to recovering unearned fees.
Refund eligibility and timeline
If you cancel before your annual renewal date, you will not be charged again, and no refund is necessary. However, if 1800Accountant processes your renewal charge before it receives your cancellation request, or if you request cancellation partway through your billing year, you may be entitled to a prorated refund for the unused portion of your subscription.
Canadian consumer protection law generally does not require refunds for services already paid if you cancel mid-contract, unless the company's terms explicitly promise one. However, if 1800Accountant's cancellation policy states that it offers refunds for early termination, or if you can demonstrate that the service was not provided as promised, you have grounds to request one. Furthermore, if you cancel and the company charges you anyway, it must refund that unauthorized charge within 30 days of your dispute.
How to claim a refund if you are charged after cancelling
If 1800Accountant charges you after receiving your cancellation request:
- Document the unauthorized charge: Take screenshots of your credit card or bank statement showing the charge date, amount, and company name.
- Send a formal refund request email to 1800Accountant customer service, referencing your registered mail tracking number and the unauthorised charge. Request a refund within 14 days.
- If the company does not respond within 14 days, contact your credit card company or bank and file a chargeback (also called a dispute or reversal). Provide them with proof of your cancellation request (the registered mail receipt) and the company's failure to honour it.
- If the chargeback is denied, file a complaint with your provincial consumer protection authority (listed in the final section) or the Competition Bureau.
Your financial institution has a legal obligation to investigate chargebacks for unauthorized charges and will typically reverse the transaction if you provide proof that you cancelled before the charge was processed.
Common mistakes to avoid when cancelling 1800Accountant
Cancelling a service can feel stressful, but knowing the common pitfalls helps you protect yourself. Below are mistakes that subscribers frequently make-and how to sidestep them.
Mistake 1: cancelling through the wrong channel
Submitting a cancellation request through the client portal, email, or phone call without sending a registered letter does not meet 1800Accountant's stated requirement for written cancellation. The company may later claim it never received an email or that a phone conversation was not documented. Furthermore, even if the company acknowledges your email, without a registered mail receipt, you have no proof of when the request was received. Always send your cancellation by registered mail with proof of delivery.
Mistake 2: cancelling too close to your renewal date
If your renewal date is January 15 and you send your registered mail cancellation letter on January 10, but the letter does not arrive until January 17, 1800Accountant may argue that the charge was processed before your cancellation request was received. Consequently, submit your cancellation request at least 15-20 days before your renewal date to ensure the company receives it in time to prevent the charge. Check your account for your exact renewal date and plan accordingly.
Mistake 3: not retaining proof of cancellation
If you lose your registered mail receipt or delete confirmation emails, you cannot prove to your bank or a regulatory authority that you cancelled on a specific date. Save all documentation in a single folder or email folder labelled "1800Accountant Cancellation" and do not delete it for at least 12 months after cancellation.
Mistake 4: assuming the service will stop immediately
Even after you cancel, 1800Accountant may not immediately revoke your client portal access or stop providing services. Your access may be limited or removed on your next billing date or within 5-10 business days. Do not assume you have 30 days of free service after cancelling; plan your transition to a new accountant or software before your cancellation becomes effective.
What to do immediately after cancellation
Cancellation is only the first step. Protecting yourself after the cancellation takes effect requires a few follow-up actions.
Export your financial data before access ends
Before your 1800Accountant access is revoked, download and save all your financial records, tax documents, and transaction history. You may need this information for your new accountant or for personal record-keeping. Contact 1800Accountant's customer service and request that your data be exported in a standard format (CSV or PDF) that you can open in other software.
Transition to a new accountant or software
Once your subscription is cancelled, arrange your transition to a new accounting solution well in advance. If you are switching to another service like QuickBooks, Waveapps, or a local accountant, provide them with your exported data from 1800Accountant and confirm they can integrate it into their systems. This prevents delays in tax filing and ensures continuity of your financial records.
Monitor your billing for unauthorized charges
For at least two billing cycles after cancellation (approximately 60-90 days), check your credit card or bank statement monthly to ensure 1800Accountant does not charge you again. If an unexpected charge appears, immediately dispute it with your financial institution and reference your cancellation documentation. Yafee recommends setting a calendar reminder to check your statements on the same date each month.
When to escalate your complaint to a regulatory authority
If 1800Accountant refuses your cancellation request, charges you after you cancel, or fails to honour a refund, you have the right to file a formal complaint with your provincial consumer protection regulator. These agencies investigate violations of consumer protection law and can compel companies to refund unauthorized charges.
Filing a complaint with your provincial consumer protection authority
Each Canadian province maintains a consumer protection ministry or office that investigates complaints against businesses. Below are the key authorities:
- Ontario: Ministry of Public and Business Service Delivery-Consumer Protection Branch (serviceontario.ca)
- British Columbia: Consumer Protection BC (consumerprotectionbc.ca)
- Alberta: Fair Trading Act-Service Alberta (aglawhelp.ca)
- Quebec: Protecteur du consommateur (protecteurduconsommateur.qc.ca)
- Other provinces: Contact your provincial Attorney General's office for consumer protection contacts.
When you file a complaint, provide your cancellation letter, registered mail receipt, proof of any unauthorized charges, and copies of emails or communications with 1800Accountant. The authority will review the evidence and may initiate an investigation or direct the company to refund you.
Filing a complaint with the competition bureau
If 1800Accountant engages in deceptive marketing (for example, advertising an easy cancellation process but refusing to honour cancellation requests), you can report the company to the Competition Bureau (canada.ca/competition). The Competition Bureau investigates unfair business practices and can pursue enforcement action against repeat offenders.
Comparing your cancellation options and post-cancellation planning
Below is a summary table comparing the timing and key considerations for your cancellation and transition plan:
| Timeline | Action | Key consideration |
|---|---|---|
| 30 days before renewal | Research alternative accounting services and prepare your data export request. | Identify your next solution before you lose access to your current data. |
| 20 days before renewal | Draft and send your registered mail cancellation letter to 1800Accountant. | Allows time for delivery before your renewal charge is processed. |
| 5-10 days after sending | Confirm delivery via Canada Post tracking; follow up with 1800Accountant by email. | Verify the company received your request and document their acknowledgment. |
| On your renewal date | Check your credit card or bank statement to confirm no charge was processed. | If charged, immediately dispute the transaction with your financial institution. |
| Days 1-10 after cancellation takes effect | Download all financial data; provide it to your new accountant or software. | Prevent data loss once your 1800Accountant access is revoked. |
| Months 1-3 after cancellation | Monitor your bank or credit card statements for unauthorized charges. | File a chargeback immediately if an unexpected charge appears. |
1800Accountant cancellation address and official contact details
Send your registered mail cancellation letter to the official business address below. Verify this address on 1800Accountant's website or your most recent billing statement before mailing, as business addresses may change. Use only registered mail (Canada Post Registered Mail) or certified mail with proof of delivery to ensure your cancellation request is documented.
1800Accountant
[Official Mailing Address-verify on company website before sending]
Email (for confirmation only): [Customer service email-verify on company website]
Phone (for verification only): 1-800-ACCOUNTANT or equivalent [verify on company website]
Note: Email and phone contact do not satisfy 1800Accountant's written cancellation requirement. Always send your primary cancellation request by registered mail to the address above.
Before you mail your letter, visit 1800Accountant's official website and confirm the current mailing address and customer service contact information. Use only the address listed on their website or on your billing statement; do not rely on outdated information from other sources.
Final guidance: take control of your subscription today
Cancelling 1800Accountant is straightforward when you follow the proper legal procedure. You have clear consumer rights under Canadian law, and by sending a registered mail cancellation letter, you create a documented record that protects you if disputes arise. Do not delay-calculate your renewal date, gather your account information, and compose your cancellation letter today. If you are unsure about your next accounting solution, research alternatives now and plan your transition before your access ends.
Yafee has helped thousands of consumers cancel unwanted subscriptions and recover unauthorized charges by providing clear legal guidance and step-by-step procedures. If 1800Accountant refuses your cancellation request or charges you after you cancel, escalate your complaint to your provincial consumer protection authority-these agencies exist to enforce your rights and compel companies to honour valid cancellation requests. Your subscription is your contract; you control it, not the company. Act with confidence, keep your documentation, and protect yourself from surprise charges.