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Frequently asked questions
Cancel Myshift: The Right Way
How to cancel Myshift on iOS, android, and web in canada
Understanding Myshift and its product family
Myshift is not a single service but a suite of shift-management tools distributed across three separate platforms. You may be using MyShiftPlanner (the iOS mobile app), MyShiftWork (the Android app), or Myshift (the web-based shift-trading platform). Each operates through a different marketplace-Apple's App Store, Google Play, or a standalone web interface-and each handles subscriptions, refunds, and cancellations according to its own rules. Yafee has found that users often mistake one product for another, leading to confusion when attempting to cancel.
Your cancellation route depends entirely on which version you use. The timing, refund eligibility, and contact procedure all differ. Understanding which Myshift product you've subscribed to is your first step toward a clean exit.
The three Myshift products explained
MyShiftPlanner on iOS offers monthly and annual subscription plans plus one-time lifetime purchases. MyShiftWork on Android serves a similar function through Google's distribution channel, with its own subscription model and support pathway. The Myshift web platform is where you book, manage, and trade shifts in real time; cancelling shifts on this platform enforces strict timing penalties and operates under different cancellation rules than the mobile apps.
Why Myshift cancellations span multiple channels
Because Myshift operates across three distribution channels (Apple, Google, and web), the company does not directly process most cancellations. Instead, Apple processes iOS refunds and subscription terminations, Google handles Android cancellations, and the Myshift web platform enforces its own shift-cancellation policies with separate timing rules. This structural separation means you may need to contact multiple parties to fully exit all services. Yafee's role is to direct you to the correct contact point for your specific version, ensuring you cancel efficiently.
Myshift pricing and subscription plans in canada
Myshift offers both recurring subscriptions and permanent one-time purchases across its three product lines.
| Plan or add-on | Price (CAD) | Billing period | Key features |
|---|---|---|---|
| MyShiftPlanner Pro Pack (monthly) | $0.99 | Monthly | Calendar sync, multiple rotas, pay tracking, custom icons, no ads |
| MyShiftPlanner Pro Pack (annual) | $9.99 | Annual | Same features as monthly, billed once per year |
| MyShiftPlanner Pro Pack (lifetime) | $49.99 | One-time purchase | Permanent unlock of all Pro features |
| MyShift Premium Version | $14.99 | One-time purchase | Cloud backup and advanced export options |
| MyShiftPlanner Live Sharing | $0.99 | Monthly | Live schedule sharing with colleagues |
| MyShiftPlanner Remove Ads | $3.99 | One-time purchase | Removes all in-app advertisements permanently |
Subscriptions versus one-time purchases
Myshift charges recurring subscriptions monthly or annually, which renew automatically on your billing date unless you cancel beforehand. One-time purchases do not auto-renew but cannot be "cancelled" in the traditional sense; you can only request a refund within Apple's or Google's refund window. Identifying which type you purchased is critical because subscriptions require immediate action to prevent the next charge, while one-time purchases allow you to request a refund within a set period but do not require cancellation.
Your consumer rights under canadian law
Your right to cancel and obtain a refund is protected by federal and provincial consumer protection legislation.
Consumer protection framework in canada
The Competition Act (federal) and provincial Consumer Protection Acts in Ontario, British Columbia, Alberta, and other provinces establish your baseline right to cancel digital subscriptions and one-time purchases. Under these laws, suppliers must allow you to cancel subscriptions with minimal friction, and they must process refunds promptly if you cancel within statutory cooling-off periods or if the service fails to meet advertised standards.
Furthermore, the Competition Act explicitly prohibits negative option billing-the practice of charging your payment method without clear, prior consent. If Myshift charged you through a "negative option" arrangement without explicit consent, you have grounds to dispute the charge with your bank or payment provider.
Your legal position on Myshift cancellations
You have the right to cancel any Myshift subscription by taking action through the distribution channel where you purchased it (Apple App Store, Google Play, or the web platform). You also have the right to request a full refund within 14 days of purchase under the Competition Act's cooling-off period, provided you have not materially used the service. If Myshift has charged you without explicit, informed consent, or if the service does not match its advertised features, you may escalate your complaint to the Competition Bureau of Canada or your provincial consumer protection authority.
Yafee recommends documenting your cancellation request with a screenshot or email confirmation, as this evidence strengthens your position if a dispute arises with your payment provider or the Competition Bureau.
How to cancel Myshift on iOS through the app store
If you subscribed to MyShiftPlanner Pro Pack, MyShiftPlanner Live Sharing, or any other recurring subscription through Apple, you cancel the subscription directly within your iOS device or Apple Account settings.
Step 1: open settings on your iPhone or iPad
- Tap Settings on your home screen.
- Scroll and tap Accounts and Passwords or iTunes and App Store (wording varies by iOS version).
- Tap your Apple ID account at the top of the screen.
Step 2: navigate to your subscriptions
- Tap Subscriptions from the menu.
- Locate MyShiftPlanner or the specific Myshift product you're subscribed to.
- Tap on the subscription name to open its details.
Step 3: cancel the subscription
- Tap Cancel Subscription at the bottom of the subscription details page.
- Apple will ask you to confirm the cancellation and may offer a discounted renewal rate. Confirm your choice to cancel.
- You will see a confirmation screen stating your subscription has been cancelled and when it expires (usually at the end of your current billing cycle).
Step 4: confirm cancellation via email
- Apple sends a confirmation email to your Apple ID email address within minutes.
- Save this email as proof of cancellation for your records.
How to cancel Myshift on android through google play
If you subscribed to MyShiftWork or any Myshift product through Google Play, you cancel directly within the Google Play app or your Google Account.
Step 1: open the google play app on your android device
- Tap the Google Play app (the triangular play button icon).
- Tap your profile icon in the top right corner.
- Select Payments and subscriptions.
Step 2: find your Myshift subscription
- Tap Subscriptions.
- Scroll to find MyShiftWork or the Myshift app you subscribed to.
- Tap on the subscription name.
Step 3: cancel the subscription
- Tap Cancel subscription.
- Google Play will present a cancellation reason form; select a reason (optional but helpful for the developer).
- Tap Cancel subscription again to confirm.
- You will see a confirmation message; your subscription ends on your next billing date.
Step 4: request a refund if eligible
- If you cancel within 48 hours of purchase, you may request a refund directly through Google Play.
- Return to the subscription details page and tap Request a refund if the option appears.
- Google will process refunds to your original payment method within 5 to 10 business days.
How to cancel Myshift on the web platform
If you use the Myshift web platform (myshift.com or equivalent) to book, manage, or trade shifts, you may need to cancel your account directly through the website and cancel any associated payment arrangements.
Step 1: log in to your Myshift account
- Go to the Myshift website and log in with your email and password.
- Navigate to your Account Settings or Profile section (usually a gear icon or your name in the top right).
Step 2: locate your subscription or payment settings
- Look for a section labeled Billing, Subscription, or Payment Methods.
- Review your active subscriptions or recurring charges.
Step 3: cancel your web-based subscription
- Find the subscription you wish to cancel and click Cancel or Manage Subscription.
- Confirm the cancellation when prompted.
- Save the confirmation page or take a screenshot as proof.
Step 4: verify cancellation with Myshift support
- If you do not receive a confirmation email within 24 hours, contact Myshift support directly.
- Use the contact form on the Myshift website to confirm your cancellation was processed.
- Keep a record of your support ticket number for reference.
How to request a refund after cancellation
Your eligibility for a refund depends on when you cancel relative to your purchase date and whether the service failed to meet advertised standards.
Refund eligibility under the competition act
The Competition Act provides a 14-day cooling-off period for digital products purchased in Canada. You may request a full refund if you cancel within 14 days of purchase and have not materially used the service. After 14 days, refunds are discretionary and depend on whether you can demonstrate that Myshift failed to deliver the advertised features or functionality.
Requesting a refund through apple
- Open the App Store app on your iPhone or iPad.
- Tap your profile icon and select Purchased.
- Find MyShiftPlanner or the relevant Myshift app and tap the three dots next to it.
- Select Report a Problem.
- Choose the reason for the refund request (unwanted subscription, not as described, or accidental charge).
- Apple's support team reviews your request within 48 hours and emails you the outcome. Apple typically grants refunds within this period for charges less than 30 days old.
Requesting a refund through google play
- Open the Google Play app and tap your profile icon.
- Select Payments and subscriptions, then Subscriptions.
- Tap the Myshift subscription and scroll to Order history.
- Find the charge you wish to dispute and tap it.
- Tap Request a refund and select your reason (accidental charge, not as described, or unable to cancel).
- Google processes refund requests within 5 to 10 business days; you will receive confirmation via email.
Disputing a charge with your bank or credit card company
- If Apple, Google, or Myshift denies your refund request, you may dispute the charge directly with your payment provider.
- Contact your bank or credit card company and report the charge as unauthorized or incorrectly billed.
- Your bank will open a dispute (often called a "chargeback") and request documentation from Myshift.
- Provide any evidence you have: screenshots of your cancellation request, confirmation emails, or service failures.
- Your bank typically resolves disputes within 30 to 90 days and credits your account if the merchant cannot justify the charge.
Common mistakes when cancelling Myshift
Cancelling a subscription should be straightforward, but users frequently make errors that delay the process or result in unwanted charges. Yafee has identified the most common pitfalls so you can avoid them.
Deleting the app instead of cancelling the subscription
Many users delete the Myshift app from their device and assume the subscription is cancelled. In fact, deleting the app does nothing to stop recurring charges. Your subscription remains active through Apple or Google, and you will continue to be billed on your next renewal date. You must cancel the subscription through your device settings or payment account before deleting the app, or the charge will go through.
Cancelling only one product when you have multiple Myshift subscriptions
If you use MyShiftPlanner on iOS and also have MyShiftWork on Android, or if you subscribe to multiple add-ons (such as Live Sharing plus the Pro Pack), each subscription renews separately. Cancelling one does not cancel the others. Review your App Store and Google Play subscription lists to identify all active Myshift charges and cancel each one individually.
Missing the 14-day refund window
Apple and Google's refund windows are short-14 days for Apple and 48 hours for Google on first charges. If you request a refund outside this window without documenting a service failure, you are unlikely to receive one. Act quickly if you believe you were charged in error or the service does not match the description.
Failing to document your cancellation
A screenshot or saved confirmation email is your proof of cancellation if a charge appears after you cancel. Without this documentation, your bank cannot easily reverse a disputed charge. Screenshot every cancellation screen and save all confirmation emails from Apple, Google, or Myshift.
What happens after you cancel Myshift
Cancellation is not instant; you remain subscribed until the end of your current billing cycle. Understanding the timeline and what you retain access to helps you plan your shift-management workflow.
Your access during the grace period
When you cancel a Myshift subscription, your access continues until your current billing period ends. If you paid on the 15th of the month, cancellation on the 20th means you retain full access through the end of that month. On the final day of your billing cycle, the app or platform reverts to its free tier, and any Pro features become unavailable.
Retaining your data after cancellation
Before your subscription expires, download or export any shift records, schedules, or pay tracking data you wish to keep. Myshift may delete your data after your subscription ends, or it may retain it in a read-only state for a limited time. The company's data retention policy is not always transparent, so export your information immediately upon cancellation to avoid permanent loss.
Preventing accidental re-subscription
After your subscription ends, do not click "Subscribe" or "Upgrade" buttons in the app unless you intend to renew. These buttons often restart a subscription with a new billing cycle. If you are tempted to use Myshift again, check your subscription settings first to confirm you are not re-activating a charge before proceeding.
Checklist for cancelling Myshift
Use this checklist to ensure you cancel completely and retain proof of your action.
| Task | Status | Notes |
|---|---|---|
| Identify which Myshift product(s) you use | ☐ | iOS, Android, or web platform (or multiple) |
| Check all active subscriptions | ☐ | App Store, Google Play, and Myshift web account |
| Screenshot your subscription details before cancelling | ☐ | Proves billing date and amount for refund claims |
| Cancel each subscription using the correct platform | ☐ | Do not skip any active subscriptions |
| Save the cancellation confirmation email | ☐ | Forward to yourself or print for records |
| Request a refund if within 14 days of purchase | ☐ | Use Apple, Google, or bank dispute process if denied |
When to escalate to the competition bureau of canada
If Myshift refuses to cancel your subscription, denies a refund, or charges you after you cancelled, you have the right to file a complaint with the Competition Bureau of Canada, the federal enforcement authority for consumer protection legislation.
File a complaint with the competition bureau
- Visit the Competition Bureau's official complaint portal at www.competitionbureau.gc.ca.
- Provide detailed information: your name, contact details, the charge date, the amount, and a description of your attempt to cancel.
- Attach all supporting documents: screenshots of your subscription, cancellation confirmations, refund denials, and emails to Myshift support.
- The Competition Bureau investigates complaints and may take enforcement action against Myshift if violations are found.
File a complaint with your provincial consumer authority
Many provinces have dedicated consumer protection agencies. Ontario has ServiceOntario, British Columbia has the Office of the Consumer Protection Officer, and Alberta has Consumer Protection. Contact your local authority to file a formal complaint if you believe Myshift has violated provincial consumer protection law.
How yafee can help you cancel with confidence
Cancelling Myshift across three separate platforms-Apple, Google, and web-often feels overwhelming and fragmented. Yafee has helped thousands of consumers navigate this complex landscape by providing clear, step-by-step procedures grounded in Canadian consumer law. Our guides distil the legal framework into actionable steps so you understand not only how to cancel but also your rights if the company refuses or charges you after you cancel.
When you use Yafee's cancellation guides, you gain access to verified procedures, checklists, and escalation routes. Yafee's team of contract specialists ensures every instruction reflects current platform interfaces and legal requirements. Should you encounter resistance from Myshift or your payment provider, Yafee's documentation of your cancellation steps strengthens your position with the Competition Bureau or your bank.
Visit Yafee.com today to access hundreds of verified cancellation guides and dispute templates for services across Canada. Yafee is committed to empowering you with the knowledge and legal backing you need to exit any subscription on your terms.