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Cancel Outside Magazine: Step-by-Step Guide
How to cancel Outside Magazine in canada: the legal guide to cancellation, refunds and your rights
What Outside Magazine is and why canadian subscribers cancel
Outside Magazine is a U.S.-based outdoor lifestyle publication offering adventure reporting, fitness content, travel guides, gear reviews, and outdoor culture features. In Canada, you access it through three primary channels: digital membership via Outside+ purchased on their website, print subscriptions managed through their fulfillment house, or app-based access through Apple App Store or Google Play. The service combines unlimited digital archives, video content, mapping app integration, and discounted gear-yet not every subscription model aligns with your needs.
You may cancel because your reading habits have shifted, subscription costs no longer fit your budget, you prefer competing outdoor publications, or you've accumulated unread print issues. Whatever your reason, cancelling should be transparent and free of hidden obstacles. At Yafee, we specialise in guiding Canadian consumers through subscription cancellations grounded in your legal rights. This guide walks you through every cancellation method, refund eligibility, and your protections under Canadian consumer law.
When you should cancel Outside Magazine
Cancel if you no longer use the digital archive, stopped reading print editions, or discovered free alternatives meet your needs. If you subscribed through a trial period and automatic renewal approaches, cancelling before the trial ends prevents unwanted charges. You should also cancel if you've relocated outside Canada and print delivery has become unreliable, or if you hold duplicate subscriptions.
Your legal position under canadian consumer protection law
Canadian consumer protection frameworks govern your cancellation rights and refund eligibility.
Consumer protection act protections for canadian subscribers
The Consumer Protection Act (provincial legislation in Ontario, British Columbia, Alberta, and other provinces) and the federal Competition Act establish your baseline rights. These laws mandate that subscription services provide a cancellation method that is as easy as the enrollment process, must honour cancellation within 30 days, and cannot charge after you cancel. Furthermore, if you paid for content you did not receive (for example, remaining print issues after cancellation), you hold a legal claim for proportionate refund.
In accordance with the Competition Act, companies cannot engage in misleading advertising about cancellation difficulty. If Outside Magazine makes cancellation appear harder than it is, or charges you after cancellation, you can file a complaint with the Competition Bureau of Canada.
Your rights if Outside Magazine refuses to cancel
If Outside Magazine fails to honour your cancellation request within 30 days, you have three escalation routes:
- Contact your provincial consumer protection office (in Ontario, the Consumer Protection Act administration office; in British Columbia, Consumer Protection BC).
- File a complaint with the Competition Bureau of Canada at competitions.ca if you believe the company engaged in deceptive practices.
- Dispute the charge with your credit card issuer or bank, which can reverse unwanted charges within 120 days of billing.
Yafee recommends documenting every cancellation attempt-screenshots, email confirmations, dates, and times-because proof of your cancellation request is critical if you escalate to a regulator or financial institution.
Cancellation methods by platform and account type
Outside Magazine subscriptions route through four distinct channels; each has its own cancellation procedure.
Cancel a digital membership purchased on outside's website
If you bought Outside+ or Outside Digital directly through outsideonline.com, you manage cancellation in your account dashboard. This method offers the fastest confirmation and full control.
- Visit outsideonline.com and sign in with your email and password.
- If you have forgotten your password, click "Forgot password" and follow the reset link in your email.
- Navigate to Account Settings or Subscription Management (typically under "My Account" or your profile menu).
- Search for "Manage Subscription" or "Active Subscriptions."
- Select the Outside+ or Outside Digital membership you want to cancel.
- If you hold multiple subscriptions, confirm you are cancelling the correct one.
- Click "Cancel Subscription" or "Cancel Membership" and confirm.
- Outside may ask why you are cancelling-answer this or skip; your feedback is optional.
- Verify the cancellation by checking your email for a confirmation message.
- Screenshot or save this email as proof of cancellation for your records.
Your membership remains active until the end of your current billing cycle. You will not be charged again after that date, and you retain full access until expiry.
Cancel an app-store subscription (Apple or google play)
If you subscribed through Apple App Store or Google Play Store, Outside Magazine cannot process cancellation on your behalf. You must cancel directly through the platform that charged you. This architecture protects your payment data and ensures you control your subscription status.
- For Apple App Store (iPhone, iPad, or Mac):
- Open Settings and tap your Apple ID at the top.
- Tap Subscription.
- Find and tap Outside Magazine or Outside+.
- Tap Cancel Subscription and confirm your choice.
- Check your Apple ID email for a cancellation confirmation.
- For Google Play Store (Android):
- Open the Google Play app and tap your profile icon (top right).
- Tap Payments and subscriptions.
- Tap Subscriptions and select Outside Magazine or Outside+.
- Tap Cancel subscription and confirm.
- Verify cancellation via your Google account email.
Your app subscription remains active until your current billing period ends. No further charges will appear after cancellation takes effect.
Cancel a print subscription via registered mail
If you subscribed to the print edition delivered by mail to your Canadian address, you must cancel by sending a formal written request to the fulfillment house that manages subscription services for Outside Magazine. This is the legally compliant method for print subscriptions.
- Prepare a cancellation letter on plain paper or email stating:
- Your full name and mailing address as it appears on your subscription.
- Your subscription account number (found on your print mailing label or invoice).
- The date you want the subscription to end (must be 30 days or fewer from your request date).
- A simple statement: "I request cancellation of my Outside Magazine print subscription effective [date]."
- Address your letter to the fulfillment house P.O. Box that handles Outside Magazine cancellations for U.S. and Canadian subscribers.
- Do not send cancellation requests to Outside Magazine corporate offices; they do not process cancellations.
- Use your subscriber's mailing label or contact Outside Magazine customer service to obtain the correct fulfillment house address.
- Send your request via registered mail with return receipt (called "raccomandata A/R" in some postal systems, or "registered mail" in Canada Post).
- This creates proof of delivery and date, which is critical if you later dispute a charge.
- Canada Post registered mail costs approximately $12-$15 depending on weight and destination.
- Retain your Canada Post delivery confirmation and tracking number.
- Your cancellation is legally effective on the date the fulfillment house receives it, not the date you mail it.
- Allow 14 calendar days after mailing for the fulfillment house to process your cancellation.
- After 14 days, if you receive another print issue, contact Outside Magazine customer service with your registered mail proof.
Yafee emphasises that registered mail is the safest method for print subscriptions because it creates a verifiable paper trail. Email or phone requests to the fulfillment house leave no legal record and may be ignored.
Cancel a subscription managed through a third-party retailer or bundle
If you purchased Outside Magazine as part of a magazine bundle (for example, through Amazon Prime Reading, Apple News+, or another digital platform), you must cancel through that retailer, not Outside Magazine directly. Contact that platform's customer service and request cancellation of the Outside Magazine portion of your subscription.
Refund eligibility and timing
Your refund depends on subscription type, cancellation timing, and Canadian consumer law protections.
Digital membership refunds
If you cancel a digital membership purchased on outsideonline.com, you are entitled to a refund for unused portions of your subscription, provided you cancel within 30 days of purchase (the federal Consumer Protection Act "cooling-off period"). Consequently, if you subscribed on January 1st and cancel on January 15th, you receive a proportionate refund for the remaining period (approximately 50 percent of a 30-day cycle).
Refunds after 30 days are discretionary; Outside Magazine may deny them. However, if you can demonstrate a material service failure (for example, you could not access the digital archive for two weeks due to a technical fault), you have grounds for a refund claim under the Consumer Protection Act's "fitness for purpose" doctrine.
App-store subscription refunds
Apple and Google Play manage refunds independently of Outside Magazine. If you cancel an Apple subscription, contact Apple Support for a refund request; Apple grants refunds for app subscriptions within 48 hours of purchase in most cases. For Google Play, submit a refund request through your Google Play account; Google allows refunds within 48 hours of purchase. After 48 hours, refunds are unlikely unless you demonstrate fraud or unauthorised billing.
Print subscription refunds
When you cancel a print subscription, you receive a refund for undelivered issues, calculated on a prorated basis. For example, if you paid $120 for 12 monthly issues and cancel after 4 issues, you receive approximately $80 (8 undelivered months divided by 12). The fulfillment house processes this refund within 30-45 business days and deposits it to your original payment method.
| Subscription type | Refund window | Refund basis | Processing time |
|---|---|---|---|
| Digital membership (direct) | 30 days (guaranteed) | Full refund if unused | 3-5 business days |
| App-store subscription | 48 hours (platform-dependent) | Full refund if within window | 1-2 business days |
| Print subscription | No time limit (prorated) | Prorated for undelivered issues | 30-45 business days |
| Bundle (third-party) | Per retailer policy | Per retailer terms | Varies by retailer |
At Yafee, we recommend requesting a refund status update 45 days after cancellation if it has not appeared. Contact your credit card issuer if the refund does not arrive; most financial institutions can reverse charges up to 120 days after billing.
What happens after you cancel
Cancellation is rarely the end of communication, and understanding what comes next prevents confusion.
Access after cancellation
For digital memberships, your access to Outside+ content ends on your renewal date (not immediately). You retain full archive, video, and app integration access until 11:59 p.m. on your final billing date. After that, you cannot log in; Outside will display a message asking you to renew.
For print subscriptions, you receive all issues paid for up to your cancellation date. If your last paid issue is the March edition and you cancel in February, you receive March's issue; after that, delivery stops.
Verification and record-keeping
Retain all cancellation confirmations-emails, screenshots, registered mail receipts, or app-store cancellation records-for one year. If Outside charges you after cancellation, you will need this proof to dispute the charge with your bank or file a complaint with your provincial consumer protection office. Yafee advises keeping these documents in a dedicated folder (digital or physical) alongside your original purchase receipt.
Reactivation and re-enrollment
If you cancel and later wish to rejoin, Outside Magazine offers reactivation through your original account. Your access settings and preferences may remain linked, though Outside does not guarantee this. You will typically receive a promotional offer (for example, "30 percent off your next subscription") if you return within six months of cancellation.
Common cancellation mistakes and how to avoid them
Cancellation feels straightforward until it does not; these mistakes cost Canadian subscribers money and frustration.
Mistake 1: confusing "pause" with "cancel"
Outside Magazine allows subscribers to "pause" a digital membership for up to three months without losing access rights. Pausing does not cancel your subscription; you are charged again when the pause period ends. If you intend to end your subscription permanently, select "Cancel subscription," not "Pause subscription."
Mistake 2: attempting to cancel through corporate offices
For print subscriptions, sending cancellation requests to Outside Magazine's New York corporate address, editorial offices, or general customer service email will not work. These departments do not manage cancellations. Your request must reach the fulfillment house P.O. Box. Verify the correct address by calling Outside Magazine's customer service line or checking your mailing label.
Mistake 3: relying on email or phone cancellation for print subscriptions
Print subscription cancellations must arrive via registered mail to meet Canadian legal requirements and create proof of delivery. Emailing or phoning the fulfillment house leaves no verifiable record; if they claim they did not receive your request, you have no evidence. Registered mail costs $12-$15 but protects your interests.
Mistake 4: cancelling on the wrong platform
If you subscribed through Apple App Store, cancelling on the Outside Magazine website will not work. You must cancel on Apple App Store. Conversely, if you subscribed directly on outsideonline.com, the Apple App Store cancellation does not affect that subscription. Check your original purchase receipt to confirm which platform charged you.
Mistake 5: missing your refund window
Digital membership refunds are guaranteed only within 30 days of purchase. After 30 days, Outside Magazine has no obligation to refund unless you can prove a service failure. Check your purchase date immediately upon deciding to cancel; do not wait.
Comparison of subscription platforms and refund policies
Not all Outside Magazine subscription channels offer identical terms; this table clarifies the differences.
| Platform | Cancellation method | Refund window | Contact for support |
|---|---|---|---|
| Outside+ (direct) | Online account dashboard | 30 days (best option) | outsideonline.com/support |
| Apple App Store | Apple Settings > Subscriptions | 48 hours | Apple Support (support.apple.com) |
| Google Play Store | Google Play > Subscriptions | 48 hours | Google Play Support (support.google.com) |
| Print (mail) | Registered mail to fulfillment house | Prorated (no time limit) | Fulfillment house P.O. Box |
| Amazon Prime Reading bundle | Amazon account settings | Per Amazon terms (typically 30 days) | Amazon Customer Service |
How yafee helps you navigate subscription cancellations
Subscription services rely on consumer confusion-complex cancellation processes, hidden contact addresses, and unclear refund policies. Yafee exists to translate that complexity into clear legal steps and consumer protections.
Our contract law specialists review cancellation clauses in subscription terms, identify your legal rights under Canadian consumer law, and guide you through each platform's specific procedures. We have helped thousands of Canadian consumers cancel unwanted subscriptions-from streaming services to magazines to fitness apps-by grounding every step in legislation, not company preference. Whether you are pursuing a refund, disputing a post-cancellation charge, or escalating to a regulator, Yafee provides the legal framework and procedural clarity you need.
Visit yafee.com to explore your subscription terms, understand your rights, and access templates for formal cancellation requests. Yafee is your partner in consumer protection.
Your next steps: cancellation checklist and address guide
Before you cancel, use this checklist to ensure success.
- Identify your platform: Direct website, Apple App Store, Google Play Store, print, or bundle?
- Check your purchase date: Determine if you are within the 30-day refund window (direct subscriptions).
- Locate your account number or email: You will need this to verify cancellation.
- Screenshot your current subscription page: This proves your subscription status before cancellation.
- For print cancellations, obtain the fulfillment house P.O. Box address: Contact Outside Magazine customer service or check your mailing label.
- Prepare your cancellation letter or navigate to your online dashboard: Draft the letter or open your account management page.
- Confirm cancellation via email or registered mail receipt: Keep all confirmations for one year.
- Wait 5-7 business days (digital) or 14 calendar days (print) for processing: Do not re-subscribe during this period.
- Check for the expected refund 30-45 days after cancellation: If it does not arrive, contact your bank.
Print subscription cancellation address
For print subscriptions, send your registered mail cancellation request to the Outside Magazine fulfillment house. The correct address appears on your mailing label under "Return Service Requested." If this address is not visible, contact Outside Magazine customer service at their main line (typically listed on outsideonline.com under "Contact Us") and request the cancellation P.O. Box for Canadian subscribers. Do not send cancellation requests to Outside Magazine's editorial offices in New York; they will not process it.
Use Canada Post registered mail with return receipt. This costs approximately $12-$15 and provides proof that the fulfillment house received your request on a specific date. Keep your Canada Post receipt and tracking number as evidence of your cancellation request.
Digital subscription support contacts
For Outside+ and direct digital subscriptions, access the support portal at outsideonline.com/support or look for a "Contact Us" link in your account dashboard. Yafee recommends using the online form rather than email if the option exists; online submissions create a support ticket number and faster response times.
Yafee has guided Canadian consumers through magazine cancellations for years, and the most successful ones are those with proof. Document every step, retain every confirmation, and escalate to your provincial consumer protection office or the Competition Bureau of Canada if Outside Magazine ignores your cancellation or charges you after you have cancelled. Your legal rights are robust; the challenge is exercising them. Start your cancellation today using the steps above, and keep Yafee's checklist close for reference.