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Frequently asked questions
Cancel National Post: The Right Way
How to cancel your National Post subscription and protect your rights
Why you might cancel National Post and what to know first
National Post is a Canadian national news organization owned by Postmedia Network Inc., delivering print and digital news, opinion, and special sections to readers across Canada. You can access National Post through the National Post app, the ePaper app, direct web subscriptions, or print delivery to your home. Most subscribers appreciate the replica ePaper editions and unlimited online content access that come with a digital plan. However, your reading habits change, your budget shifts, or the subscription simply no longer fits your life. Whatever your reason, understanding your cancellation options protects you from unwanted charges and ensures you exit cleanly.
Cancellation complexity matters because National Post operates across multiple platforms, each with different rules, timelines, and refund policies. If you're considering cancellation, knowing the specific process for your subscription type will save you frustration and safeguard your consumer rights. Yafee specializes in helping Canadian subscribers navigate exactly this scenario.
Common reasons to cancel National Post
You might cancel because you read less frequently, prefer free news sources, or want to reduce monthly expenses. Some subscribers find the CAD $14.99 monthly cost no longer justifies the content. Others sign up for a promotional trial and realize they won't use it long-term. Some switch to competitor platforms or rely on social media for news. Whatever your situation, cancelling promptly prevents future charges and keeps your finances under control. Yafee has helped thousands of Canadians navigate subscription cancellations annually, and you're not alone in this decision.
Understanding your subscription platform
Your cancellation method depends on how you subscribed. If you signed up through the National Post website, you cancel through your account dashboard. If you subscribed via the National Post app or ePaper app, the cancellation process runs through Apple, Google Play, or your device's subscription settings. If you have a print subscription, you must contact Postmedia Network Inc. directly by registered mail. Identifying your subscription method first ensures you follow the correct cancellation steps.
Your consumer rights and what they mean for you
Canadian consumer protection law gives you specific rights when cancelling a subscription, and knowing these rights empowers you to act with confidence and enforce your position if the company refuses.
Federal and provincial protections that apply
Under Canada's Consumer Protection Act and equivalent provincial legislation, you have the right to cancel a continuous subscription with reasonable notice. Most provinces require businesses to honour cancellation requests made within 14 to 30 days of the subscription start date, though this "cooling-off period" applies primarily to unsolicited purchases. For voluntary subscriptions like National Post, you must typically provide written notice at least 48 hours before the next billing cycle. Ontario's Consumer Protection Act (section 17.02) and similar provincial frameworks require clear cancellation methods and strict compliance with stated notice periods.
Postmedia Network Inc. must honour cancellation requests that meet the notice requirements stated in your subscription agreement. If they refuse or continue charging after you cancel, you can escalate to your provincial consumer protection authority without cost. Yafee recommends keeping copies of all cancellation communications-emails, chat transcripts, app screenshots, or registered mail receipts-as proof that you initiated the cancellation properly.
Your legal position
You have the right to cancel your National Post subscription without penalty if you provide written notice meeting your subscription agreement's notice period (typically 48 hours before the next billing date). If National Post continues charging after you submit a valid cancellation request, you can file a complaint with your provincial consumer protection office. These agencies investigate free of charge, can order refunds, and may levy fines against Postmedia if they find a violation.
How consumer authorities enforce your rights
If National Post continues charging after you cancel or refuses to process your cancellation request, contact your provincial consumer protection office. In Ontario, that's the Ministry of Public and Business Service Consumer Protection. In British Columbia, it's Consumer Protection BC. In Alberta, contact the Fair Trading Act administrator. In Quebec, reach out to l'Office de la protection du consommateur. These agencies investigate complaints, can order refunds, and may levy fines if Postmedia violates consumer law. You don't need a lawyer-these services are free to consumers, and Yafee recommends filing a complaint if National Post doesn't respond within 10 business days of your cancellation request.
National Post subscription plans and pricing
Understanding your current plan clarifies your cancellation method and helps you identify any outstanding charges or refund eligibility.
Current plans and pricing
| Plan name | Monthly cost (CAD) | Billing cycle | Cancellation method |
|---|---|---|---|
| Digital subscription | $14.99 | Monthly, auto-renew | Account dashboard or app settings |
| ePaper only | $12.99 | Monthly, auto-renew | App settings (Apple/Google) or account |
| Print delivery | $19.99+ | Weekly or daily options | Registered mail to Postmedia |
| Bundle (digital + print) | $24.99+ | Monthly, auto-renew | Account dashboard and registered mail |
| Student/promotional discount | Varies | Promotional period set at signup | Same as primary plan |
Should you cancel? consider these factors
Before cancelling, ask yourself whether the subscription still delivers value. If you read National Post articles at least twice weekly, the cost may be justified. If you primarily consume news through social media, email alerts, or competitor platforms, cancellation makes financial sense. Review your last three months of credit card or bank statements to confirm the actual charges and confirm you're not being overcharged. If you're considering cancellation because of billing errors or technical problems, contact National Post support first-cancellation should be your last resort, not your first response.
How to cancel your National Post subscription
Your cancellation method depends on your subscription platform, and following the correct steps ensures Postmedia processes your request promptly without dispute.
Cancel a web-based digital subscription
- Log into your National Post account at the official website using your email and password.
- If you've forgotten your password, use the "Forgot password" link to reset it before proceeding.
- Navigate to your account settings or subscription management page, usually labelled "My Account," "Subscription," or "Billing."
- This may appear in a dropdown menu or settings icon in the top-right corner of the page.
- Locate your active subscription and select "Manage subscription" or "Cancel subscription."
- Read any cancellation warnings or survey questions; Postmedia may ask your reason for cancelling, but you are not required to justify your decision.
- Confirm your cancellation by selecting "Yes, cancel my subscription" or the equivalent button.
- National Post will display a cancellation confirmation number-screenshot or note this number immediately.
- Check your email within 5 minutes for a cancellation confirmation email from Postmedia.
- This email serves as legal proof of your cancellation request. Save it permanently, preferably in a dedicated folder or cloud storage.
- Verify that your next billing date no longer appears on your account dashboard.
- Your access should remain active until the end of your current billing period; you will not be charged again after that date.
Cancel via the National Post mobile app
- Open the National Post app on your iOS device or Android phone.
- If you don't have the app installed, download it from the Apple App Store or Google Play Store first.
- Tap the menu icon (three horizontal lines) in the top-left or top-right corner of the home screen.
- In some versions, this appears as a "Settings" or "Account" icon instead.
- Select "Account," "Subscription," or "Manage subscription" from the menu.
- You may be asked to log in again with your email and password for security.
- If your subscription runs through Apple or Google, follow the app's instructions to "Manage subscriptions" and you will be redirected to your device's native subscription settings.
- For Apple users: Go to Settings > [Your name] > Subscriptions > National Post > Cancel Subscription.
- For Android users: Go to Google Play > Account > Payments and subscriptions > Subscriptions > National Post > Cancel.
- Confirm the cancellation by selecting "Confirm cancellation" or "Yes, cancel."
- Your device will immediately deactivate the subscription and send a confirmation message to your registered email address.
- Return to the National Post app and verify that your subscription status no longer shows an active renewal date.
- You retain app access through the end of your current billing period.
Cancel a print subscription by registered mail
- Draft a formal cancellation letter to Postmedia Network Inc. (National Post's owner).
- Include your full name, mailing address, phone number, and email address.
- State your subscription account number (found on your print invoice or envelope).
- Write: "I hereby request immediate cancellation of my National Post print subscription effective [insert date of next billing cycle]. Please confirm this cancellation in writing to my email address within 10 business days."
- Date and sign the letter by hand.
- Send the letter by Canada Post registered mail with return receipt (A/R).
- This provides legal proof of delivery and the exact date Postmedia received your request.
- The Canada Post tracking number proves you sent the cancellation within the required notice period.
- Address your letter to:
- Postmedia Network Inc.
Subscription Services
300 - 1040 West Georgia Street
Vancouver, BC V6E 4H1
Canada
- Postmedia Network Inc.
- Keep the Canada Post receipt and tracking number in a secure folder for at least 2 years.
- If Postmedia claims it never received your cancellation, this receipt proves otherwise.
- Watch your mailbox for a cancellation confirmation letter from Postmedia within 15 business days.
- If you don't receive confirmation within this timeframe, contact Postmedia by phone or email to escalate.
- Verify that your final print edition arrives on the expected date and no deliveries occur after that date.
- If deliveries continue, contact Postmedia immediately with your cancellation proof.
Cancel a bundle subscription (print and digital)
If you hold both a print and digital subscription bundled together, you must cancel both components. Follow the web-based or app cancellation steps (above) for the digital portion, then send a registered mail letter to Postmedia to cancel the print delivery. Both cancellations must meet the notice requirements-typically 48 hours before the next billing cycle. Yafee recommends sending both cancellation requests on the same date to avoid confusion and ensure both components terminate together.
What happens after you cancel
Understanding the post-cancellation timeline helps you identify billing errors and confirms that Postmedia has honoured your request.
Access and timing after cancellation
After you submit a valid cancellation request, your subscription remains active through the end of your current billing period. If you cancel on day 5 of a 30-day monthly cycle, you keep access through day 30. You will not be charged again after your current period ends, and no future billing dates will appear on your account. Postmedia will not refund unused portions of your current billing period unless you cancelled due to a billing error or technical failure. Your access terminates automatically on the last day of your billing period-you do not need to take additional steps to end access.
Verify your account shows no future charges
Log back into your National Post account 24 hours after cancelling. Confirm that your subscription status shows "Cancelled" or "No active subscription" and that no future renewal date appears. Check your bank account or credit card statements for 60 days after your billing period ends to ensure no additional charges appear. If you see a charge dated after your cancellation, contact Postmedia immediately with your cancellation confirmation number or registered mail receipt.
Request a refund if you were wrongly charged
If Postmedia charges you after your cancellation period, you can request a refund. Contact Postmedia customer support with your cancellation confirmation number or registered mail receipt and the date of the unauthorized charge. Request a full refund in writing, either by email or registered mail. If Postmedia refuses within 10 business days, file a complaint with your provincial consumer protection office, which can order a refund. Yafee recommends keeping all email correspondence and bank statements as evidence of the unauthorized charge.
Common mistakes to avoid when cancelling
Cancellation feels straightforward, but small missteps can leave you with unexpected charges or unresolved accounts-here's how to protect yourself.
Mistake 1: cancelling without preserving proof
Many subscribers cancel through the app or web dashboard but fail to save their confirmation numbers or emails. If a dispute arises, Postmedia may claim they never received your cancellation request. Screenshot or print your confirmation page immediately after cancelling. Save confirmation emails permanently in a dedicated folder. For registered mail, keep the Canada Post receipt and tracking number for at least 2 years. Yafee recommends photographing physical receipts and storing them in cloud storage for safe backup.
Mistake 2: assuming cancellation is instant
Many subscribers cancel and expect their next bill to disappear immediately. In reality, your subscription remains active through the end of your current billing period. If you cancel mid-cycle, you will be charged once more for the remainder of that cycle. Review your subscription agreement to confirm the exact refund policy. If you want to avoid the final charge entirely, time your cancellation for the last day of your billing period, not the first.
Mistake 3: confusing app cancellation with account cancellation
If you subscribed via the National Post app (Apple or Google), cancelling within the app does not always cancel your account-it only cancels your app subscription. You may still receive bills for a web-based subscription linked to the same email address. Log into your National Post account separately and confirm that all subscriptions show as cancelled. If you hold both an app subscription and a web subscription, cancel both independently.
Mistake 4: ignoring cancellation confirmation
After you cancel, Postmedia sends a confirmation email. If you don't receive it within 5 minutes, contact customer support to confirm your cancellation was processed. A missing confirmation suggests your request may not have gone through. Resend your cancellation request through an alternative method-if you cancelled via the web, follow up with registered mail. Don't assume silence means success.
Mistake 5: not following up on print cancellations
Print subscriptions require registered mail and take longer to process. If you don't receive a written confirmation from Postmedia within 15 business days, call their subscription line to verify cancellation. If they have no record of your request, resend the cancellation letter. Continue to track all subsequent deliveries; if National Post continues delivering after your cancellation date, contact them immediately with proof of your cancellation request.
After cancellation: protect yourself from re-billing
Subscription companies sometimes re-bill terminated accounts, particularly if they detect a change in payment information or claim a "lapsed" payment never posted-vigilance protects your account from unwanted charges.
Monitor your statements for 90 days
Check your bank account or credit card statements every 5 to 10 days for 90 days after your final billing period ends. Set a phone reminder to review statements on specific dates. If any charge from Postmedia appears, contact your bank or credit card company immediately and request a chargeback or reversal. Provide your bank with your cancellation confirmation number or registered mail receipt as evidence. Most banks reverse unauthorized subscription charges within 15 business days.
Dispute unauthorized charges with your payment provider
If Postmedia re-bills you after cancellation and refuses to issue a refund, contact your bank or credit card company directly. Request a chargeback (for credit cards) or a reversal (for debit). Your payment provider has legal authority to reverse unauthorized recurring charges and can investigate Postmedia's billing practices. Provide your cancellation confirmation, any subsequent unauthorized charges, and your written request for a refund. Include a brief timeline showing your cancellation date and the date of the unauthorized charge.
File a complaint with your provincial consumer protection office if refusal continues
If your bank reverses the charge but Postmedia re-bills you again, or if Postmedia refuses to issue a refund directly, escalate to your provincial consumer protection authority. In Ontario, file with the Ministry of Public and Business Service Consumer Protection. In British Columbia, contact Consumer Protection BC. In Alberta, file with the Fair Trading Act administrator. In Quebec, reach out to l'Office de la protection du consommateur. Provide your cancellation confirmation, all unauthorized charges, and evidence of Postmedia's refusal to refund. These agencies can order refunds and levy fines against Postmedia for repeated violations.
Cancellation checklist
Use this checklist to ensure you've completed every cancellation step correctly and retained all necessary documentation.
| Action | Completed? | Proof to save |
|---|---|---|
| Identify subscription method (web, app, or print) | ☐ | Subscription invoice or account page |
| Log into your account and navigate to subscription settings | ☐ | Screenshot of account page showing current subscription |
| Submit cancellation request using the correct method | ☐ | Confirmation number, screenshot, or registered mail receipt |
| Save confirmation email from Postmedia | ☐ | Email screenshot or printed copy |
| Verify no future renewal date appears on account | ☐ | Screenshot of account showing "Cancelled" or "No active subscription" |
| Monitor statements for unauthorized charges (90 days) | ☐ | Bank or credit card statement showing no charges post-cancellation |
Comparison: keep vs. cancel your subscription
Before finalizing your cancellation, weigh the value National Post delivers against the cost and whether alternatives meet your news needs.
| Factor | Keep subscription | Cancel subscription |
|---|---|---|
| Cost commitment | CAD $14.99 monthly auto-renews indefinitely | No ongoing cost; one-time cancellation |
| Content access | Unlimited articles, ePaper, and archives | Free articles limited; archives and ePaper blocked |
| Print delivery | Daily or weekly editions to your home | No print delivery; digital-only or free options |
| Reading habit requirements | Justifiable if you read 2+ articles weekly | Best if you read less than 2 articles weekly |
| Cancellation timeline | No deadline; cancel anytime | Must provide 48-hour notice before next billing |
| Refunds available | No refunds for unused time | No refunds unless billing error occurred |
Send your cancellation to postmedia network inc.
If you're cancelling a print subscription or need to follow up on a digital cancellation, address your registered mail letter to:
Postmedia Network Inc.
Subscription Services
300 - 1040 West Georgia Street
Vancouver, BC V6E 4H1
Canada
Include your full name, mailing address, phone number, email address, and subscription account number (found on your print invoice). Write a single sentence: "I hereby request immediate cancellation of my National Post subscription effective [insert your next billing date]. Please confirm this cancellation in writing to my email address within 10 business days." Date and sign the letter, then send it by Canada Post registered mail with return receipt for proof of delivery.
Final thoughts: you have the power to cancel
Cancelling a subscription should never feel complicated or punitive. Canadian consumer protection law gives you the explicit right to cancel at any time with reasonable notice, and Postmedia Network Inc. must honour that right. Yafee has helped thousands of Canadian subscribers navigate cancellations cleanly and confidently-by following the steps outlined here, you can do the same. Save your confirmation number, keep your cancellation email, monitor your statements, and escalate to your provincial consumer protection office if Postmedia refuses to comply. You control your subscription, not the other way around. Whether you're cutting costs, consolidating services, or switching to a competitor, your cancellation is valid, protected, and enforceable. Yafee's mission is to empower you with clear legal guidance and practical steps, and we're here to help you understand your rights every step of the way.