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Frequently asked questions
Cancel Business Of Fashion: Step-by-Step Guide
How to cancel Business of Fashion and protect your subscription rights in canada
What Business of Fashion is and why canadians subscribe
Business of Fashion (BoF) is a subscription-based news and analysis platform that serves fashion industry professionals, students and enthusiasts across the globe. The service operates as a UK-registered company and delivers content through its website and native mobile applications, covering trend analysis, business intelligence and exclusive member resources.
BoF offers tiered subscription plans including monthly, quarterly and annual memberships, alongside corporate group accounts for teams and organisations. Each plan carries distinct cancellation and refund rules under Canadian consumer protection law, which is why understanding your specific agreement before you act matters considerably. Yafee specialises in helping subscribers navigate these contract terms and recover funds where applicable.
Your subscription entitles you to access fashion industry journalism, market research and member-exclusive content. Whether you subscribed directly through the BoF website, via Apple's App Store, Google Play or another third-party platform determines which cancellation method applies to your account.
Why you might want to cancel Business of Fashion
You may decide to cancel for several legitimate reasons: the content no longer aligns with your career needs, you have found a competitor that offers better value, your financial situation has changed, or you simply no longer use the service actively. Whatever your motivation, Yafee guides you through the cancellation process with clarity and confidence.
Pricing and plan overview for canadian subscribers
Business of Fashion operates on a recurring subscription model with several tiers. The following table outlines typical Canadian pricing, billing cycles and refund eligibility:
| Plan type | Billing cycle | Approximate CAD pricing | Refund policy |
|---|---|---|---|
| Monthly | 30 days (recurring) | $15-19 | No refund; stops future charges only |
| Quarterly | 90 days (recurring) | $40-50 | No refund; stops future charges only |
| Annual | 365 days (recurring) | $130-160 | 14-day cooling-off period if fewer than 3 member items accessed |
| Corporate group | 12 months (rolling) | Custom per team size | 7-day refund window from start or renewal |
Key point: If you hold an annual plan and cancel within 14 days of initial purchase or renewal, and you have accessed fewer than three member-exclusive articles, you qualify for a full refund under Canadian consumer protection legislation. Document which articles you have read before contacting support to strengthen your case.
Your consumer rights under canadian law
Your cancellation rights are grounded in provincial consumer protection statutes and federal guidelines that govern distance sales and subscription contracts.
The legal framework protecting your cancellation right
In Canada, your right to cancel a subscription contract stems from the Consumer Protection Act (or equivalent provincial legislation in your province). The Competition Act enforces truthful representations about terms and refund policies; false or misleading claims about cancellation or refunds trigger enforcement action by the Competition Bureau.
Under these statutes, you have the right to cancel a distance sale contract (including online subscriptions) within 14 calendar days of entering into the agreement, provided the contract was formed at a distance (for example, online or by telephone). This cooling-off period applies unless the contract explicitly exempts access to digital content you have already consumed.
Business of Fashion must inform you clearly of its cancellation and refund policy at or before the moment you complete your purchase. If BoF fails to disclose these terms conspicuously, or if its cancellation procedure is deliberately obscured or made unreasonably difficult, your right to cancel is strengthened and you may escalate your complaint to your provincial consumer protection authority or the Competition Bureau.
Your legal position if Business of Fashion refuses to cancel
If BoF refuses to process your cancellation request or disputes your refund eligibility, your legal position is as follows:
- You have the statutory right to cancel any subscription contract within 14 days of purchase under the Consumer Protection Act unless you have fully consumed the digital content (for annual plans, this typically means accessing more than 3 member articles).
- If BoF continues to charge your payment method after you have submitted a valid cancellation request, those charges constitute unauthorized billing under section 206 of the Competition Act, which is an offence.
- You may escalate a dispute to your provincial consumer protection ministry (for example, Consumer Protection Ontario) or file a complaint with the Competition Bureau at competitionbureau.gc.ca.
- If the disputed amount exceeds your province's small claims court threshold (typically $15,000-$35,000 depending on province), you may pursue a civil claim for breach of contract and unjust enrichment.
Yafee has helped thousands of Canadian subscribers understand their rights under these statutes and recover funds owed after cancellation disputes.
How to cancel Business of Fashion: platform-specific methods
You have four primary routes to cancel Business of Fashion, each with different timelines and outcomes depending on where you subscribed.
Cancel directly through your Business of Fashion account
If you subscribed directly on the BoF website or mobile app, this is your fastest and most transparent cancellation route because you control the timing and receive instant confirmation.
- Visit businessoffashion.com and log in with your registered email address and password.
- If you have forgotten your password, select "Forgot password" and follow the email reset link.
- Navigate to your Account Settings, typically located in the profile dropdown menu or account icon in the top right corner.
- On mobile, this is usually represented by a gear icon or three horizontal lines (hamburger menu).
- Select the Subscriptions, My membership or Billing section.
- You will see a list of your active and past subscriptions.
- Locate your active Business of Fashion subscription and click the Cancel membership, Cancel subscription or similar option.
- BoF may prompt you to select a cancellation reason; you are not obligated to provide detailed feedback, but doing so helps the company improve.
- Confirm the cancellation when the system prompts you; BoF will display the date your access expires (typically the end of your current paid billing period).
- Do not close the page until you see a final confirmation message.
- Check your email inbox (including spam/promotions folders) for a cancellation confirmation receipt from BoF within 5 to 10 minutes.
- Save this email as proof of your cancellation request.
What happens next: Cancellation stops future billing immediately but does not trigger a refund on monthly or quarterly plans unless you are within the 14-day cooling-off window on an annual plan and have not accessed three or more member-exclusive articles. Your access continues until the end of your already-paid billing cycle.
Cancel an apple subscription (iOS)
If you subscribed through Apple's App Store on your iPhone, iPad or Mac, Apple handles all billing and cancellation, not Business of Fashion directly.
- Open the Settings app on your iOS device (or System Settings on macOS).
- On macOS Ventura or later, select System Settings from the Apple menu.
- Tap or click your name at the top of the Settings screen to access your Apple ID profile.
- If you are already signed in, you will see your Apple ID, iCloud email or phone number.
- Select Subscriptions (this may appear as Media and Purchases, then Subscriptions on older iOS versions).
- You will see a list of all active and expired app subscriptions linked to your Apple ID.
- Find Business of Fashion in the list and tap on it.
- BoF will appear under your active or upcoming subscriptions.
- Select Cancel subscription or Edit subscription, then confirm Cancel.
- Apple will ask you to confirm the cancellation and may offer a discount to retain you; you can decline and proceed with cancellation.
- Apple will send you a cancellation confirmation email to your registered Apple ID email address.
- Your access to BoF content through the iOS app expires at the end of your current paid period.
Important note: Cancelling through Apple does not affect a separate BoF web subscription. If you maintain a direct web subscription alongside your Apple subscription, you must cancel both separately.
Cancel a google play subscription (Android)
If you subscribed through Google Play on an Android device, Google manages your billing and you must cancel through Google Play settings, not through the BoF app.
- Open the Google Play Store app on your Android device.
- Tap the profile icon in the top right corner.
- Select Subscriptions or Manage subscriptions from the menu.
- You will see all active and cancelled subscriptions linked to your Google account.
- Find Business of Fashion in your active subscriptions list and tap on it.
- BoF will display your next billing date and renewal amount.
- Select Cancel subscription and confirm your choice.
- Google Play will immediately stop future renewals.
- Google will send a confirmation email to your registered Google account address.
- Your access to BoF through the Android app remains active until the end of your paid period.
Refund eligibility: Google Play's refund policy depends on your subscription length and purchase date. If you cancel within 48 hours of purchase, Google typically grants an automatic refund; beyond that window, refunds are discretionary. Contact Google Play support at support.google.com/googleplay if you believe you qualify for a refund.
Cancel via email or registered mail
If you cannot access your account, or if the online cancellation method fails, you may submit a cancellation request in writing to Business of Fashion's registered address. This method creates a documented record of your request and is often necessary for disputing refund denials later.
- Prepare a cancellation letter or email containing the following information:
- Your full name and email address registered with BoF.
- Your subscription account number (if available; you can find this on your invoice or billing page).
- The subscription plan type (monthly, quarterly, annual or corporate group).
- Your subscription start date and the date you wish to cancel.
- A clear statement: "I request immediate cancellation of my Business of Fashion subscription effective [date] and confirmation of this request in writing."
- If you purchased within 14 days and have accessed fewer than 3 member articles, include: "I am within the 14-day cooling-off period under the Consumer Protection Act and request a full refund."
- Send your cancellation request by registered mail (Canada Post Xpresspost with signature confirmation) to the registered address below, or by email to Business of Fashion's support address listed on their website.
- Keep proof of delivery (receipt from Canada Post or read receipt from email).
- Allow 5 to 10 business days for BoF to process your cancellation request and send a written confirmation.
- If you receive no response within 10 business days, escalate to your provincial consumer protection authority.
- Upon receiving confirmation, monitor your payment method to ensure no further charges appear after your stated cancellation date.
- If unauthorized charges occur, contact your bank or credit card issuer and request a chargeback within 120 days of the erroneous charge.
Refund eligibility and timeline
Your refund depends on your plan type, how long you have held the subscription and how much content you have consumed under Canadian consumer law.
When you qualify for a refund
You are eligible for a refund in the following circumstances:
- Annual plan within 14 days: If you purchased an annual subscription fewer than 14 calendar days ago and have accessed fewer than 3 member-exclusive articles, you qualify for a full refund under the cooling-off period in the Consumer Protection Act.
- Corporate group plan within 7 days: If you purchased a corporate subscription and cancel within 7 calendar days of the subscription start or renewal date, you qualify for a full refund.
- Monthly or quarterly plan within 14 days (if no content consumed): If you cancel a monthly or quarterly plan within 14 days of purchase and have not accessed any significant content, you may request a refund under the cooling-off period; BoF's policy may differ, so contact support to confirm.
- Billing error or unauthorized charge: If BoF charged your payment method in error, charged you twice for the same period, or continued charging after you submitted a valid cancellation request, you are entitled to a full refund of the erroneous amount plus any applicable interest under the Competition Act.
- Defective service: If BoF failed to deliver the promised content or access for an extended period (for example, outage lasting more than 48 hours), you may request a prorated refund for the period the service was unavailable.
How to request a refund
If you believe you qualify for a refund, follow these steps:
- Log into your BoF account and navigate to your Billing or Invoices section.
- Take a screenshot of your purchase date and subscription plan type for your records.
- If you have not accessed many member-exclusive articles, compile a list showing the date of your purchase, the dates you logged in (if any), and which articles you read.
- This evidence strengthens your claim to be within the cooling-off period.
- Contact BoF's customer support team via their website contact form or email, stating your refund request clearly.
- Example: "I purchased my annual subscription on [date]. I am within the 14-day cooling-off period and have accessed only [X] member articles. I request a full refund to my original payment method."
- Allow 5 to 10 business days for BoF to respond.
- If BoF denies your refund request and you believe the decision violates your consumer rights, proceed to escalation (see "If Business of Fashion refuses" below).
- Once approved, the refund is typically processed to your original payment method within 7 to 14 calendar days.
- Monitor your bank or credit card statement to confirm the refund posts.
If Business of Fashion refuses your refund request
If BoF denies your refund claim and you believe you have a valid legal right to the money, escalate your complaint as follows:
- Send a second written request to BoF via registered mail, citing the specific consumer protection law you rely on.
- Example: "Under the Consumer Protection Act, I have the right to cancel a distance sale contract within 14 days of purchase. I purchased on [date] and am therefore entitled to a full refund."
- File a formal complaint with your provincial consumer protection ministry.
- In Ontario, contact Consumer Protection Ontario.
- In British Columbia, contact the BC Consumer Protection Office.
- Other provinces maintain equivalent ministries; search "[your province] consumer protection" online.
- Alternatively, file a complaint with the Competition Bureau at competitionbureau.gc.ca if you believe BoF's practices constitute deceptive marketing or unauthorized billing.
- The Bureau investigates violations of the Competition Act and can compel refunds.
- If the refund amount exceeds your provincial small claims court threshold (check your province's rules), you may sue BoF in small claims court for breach of contract and unjust enrichment.
- Yafee can guide you through the small claims process if needed.
Timeline and what to expect after cancellation
Cancelling Business of Fashion is a process with distinct phases; understanding each helps you avoid surprises.
What happens immediately after you cancel
Once you submit your cancellation request, whether online or in writing, the following occurs:
- Your future billing stops immediately; you will not be charged at the next renewal date.
- Your access to BoF content typically continues until the end of your already-paid billing cycle (for example, if you cancel on day 5 of a 30-day monthly plan, you retain access until day 30).
- BoF sends a confirmation email to your registered address within 5 to 10 minutes (online cancellation) or 5 to 10 business days (written request).
- Any refund eligible under the cooling-off period is processed within 7 to 14 calendar days and deposited to your original payment method.
Monitoring your account after cancellation
After cancellation, take these steps to protect yourself:
- Log into your BoF account 2 to 3 days after cancellation to confirm your subscription status shows as "cancelled" or "inactive".
- If it still shows "active," contact BoF support immediately to request manual cancellation.
- Review your bank or credit card statement 5 to 7 days after your stated cancellation date to ensure no further charges appear.
- If you see a charge after cancellation, contact your financial institution immediately and dispute the transaction.
- If you requested a refund, monitor your account for the refund deposit within 14 days.
- If the refund does not appear, contact BoF again with proof of your cancellation request and refund eligibility.
- Save all cancellation confirmations, emails and refund receipts for at least 2 years in case a dispute arises.
- Store these documents in a folder on your computer or cloud storage service.
Common mistakes to avoid when cancelling
Most cancellation disputes arise from preventable errors; staying vigilant protects you from unwanted charges and lost refunds.
Mistake 1: assuming your subscription auto-cancels when content stops arriving
Cancelling your notifications or unsubscribing from BoF's email newsletter does not cancel your subscription. Your billing continues until you explicitly submit a cancellation request through your account settings or in writing. Yafee recommends monitoring your billing statements monthly to catch this error early.
Mistake 2: cancelling only through one platform when you have multiple subscriptions
If you subscribed to BoF through both the Apple App Store and the website directly, cancelling the Apple subscription does not cancel your web subscription (or vice versa). You must cancel each subscription separately. Review your credit card statements for duplicate BoF charges, which signal multiple active subscriptions.
Mistake 3: deleting the BoF app without cancelling the subscription
Removing the Business of Fashion app from your device does not cancel your subscription. Your billing continues automatically. Uninstalling is not a cancellation method; use the methods outlined above instead.
Mistake 4: failing to document your access to articles before the cooling-off period expires
If you want to claim a refund on an annual plan within 14 days, you must prove you accessed fewer than 3 member-exclusive articles. Log into your account and take screenshots of your reading history before cancelling. Without this evidence, BoF may deny your refund request.
Mistake 5: not following up after written cancellation requests
If you cancel by email or registered mail, the absence of a response does not mean your cancellation was processed. Follow up after 7 business days if you do not receive written confirmation. Keep copies of your original request and all follow-up correspondence.
Cancellation checklist and summary
Use this checklist to ensure your cancellation is processed correctly and your rights are protected:
| Action | When to do it | Why it matters |
|---|---|---|
| Note your subscription start date | Before you cancel | Proves you are within the 14-day cooling-off window if applicable |
| Take screenshots of articles you have accessed | Before you cancel | Supports your claim to qualify for a refund on annual plans |
| Submit your cancellation request via your preferred method | Now | Initiates the cancellation process immediately |
| Save the cancellation confirmation email or receipt | Immediately after you submit | Proves you cancelled if disputes arise later |
| Verify your account shows "cancelled" status | 3 to 5 days after cancellation | Confirms the cancellation was processed by BoF |
| Check your payment method for refund deposit | 7 to 14 days after cancellation | Ensures BoF honoured your refund eligibility |
Escalation: how to contact Business of Fashion and file complaints
If Business of Fashion does not respond to your cancellation or refund request within 10 business days, or if the company refuses to honour your consumer rights, escalate your complaint through these channels.
Business of Fashion contact information
Send your cancellation request or escalation letter via registered mail to:
Business of Fashion Ltd.
Registered Office
London, United Kingdom
(Contact their website for the current specific mailing address and email support address.)
You may also contact BoF through their customer support form at businessoffashion.com. Include your full name, subscription account details and a clear description of your issue.
Filing a consumer protection complaint in canada
If BoF does not resolve your issue within 10 business days, escalate to your provincial regulator or the federal Competition Bureau:
- Competition Bureau (federal): competitionbureau.gc.ca/contact. File a complaint alleging deceptive marketing, unauthorized billing or breach of cancellation rights under the Competition Act.
- Ontario Consumer Protection: ontario.ca/page/consumer-protection.
- BC Consumer Protection: gov.bc.ca/consumer-protection.
- Alberta Fair Trading Act Enforcement: alberta.ca/consumer-protection.
- Other provinces: Search "[your province] consumer protection office" for the equivalent regulator.
When you file a complaint, include copies of your cancellation request, BoF's responses (or lack thereof), your proof of payment and any communication about your refund. Most regulators investigate within 30 to 60 days and can compel BoF to refund you if your complaint is substantiated.
Small claims court as a final remedy
If the disputed amount is modest (typically under $20,000 depending on your province) and BoF still refuses to refund you after regulatory involvement, you may pursue a civil claim in small claims court. You do not need a lawyer, and the process is designed for consumers. Yafee has helped thousands of Canadian consumers file small claims against subscription services; we can guide you through the steps if needed.
Key takeaway: your cancellation is your right
Cancelling Business of Fashion is your consumer right under Canadian law. Whether you cancel because the content no longer serves you, your budget has changed or you have found a better alternative, you are entitled to clear cancellation options, prompt processing and a refund if you meet the statutory cooling-off criteria. Yafee has helped thousands of Canadian subscribers navigate cancellation disputes and recover their money. Document your request, monitor your account, and escalate confidently if BoF fails to honour its obligations. Your provincial consumer protection authority and the federal Competition Bureau are your allies if disputes arise.