How to cancel Allure beauty box and iPad app subscriptions in canada
What is Allure and why you might cancel
Allure is a beauty and lifestyle media brand that operates two distinct subscription services in Canada: the Allure Beauty Box (a monthly curated sample subscription) and the Allure iPad magazine app available through Apple's App Store. You may subscribe to one, both, or neither, and each cancels through a separate platform. Identifying which service you hold is your first step toward cancelling cleanly and on your own timeline.
Subscribers cancel Allure for practical reasons: monthly budget constraints, product preferences that no longer align with box contents, device changes, or discovering that the subscription no longer fits their daily routine. Whatever your reason, Yafee has helped thousands of consumers navigate cancellation procedures with confidence and clarity. This guide walks you through every cancellation method so you stay in control and avoid unwanted charges.
When cancellation makes sense
You should cancel if you consistently skip boxes, feel the products do not match your skin type or beauty interests, or if the monthly cost ($40 CAD) stretches your budget. You may also cancel if you have switched away from iPad or iOS devices and no longer use the digital app. The positive aspect: cancellation is straightforward once you know where to look, and Yafee guides you through every step with legal precision.
When you might want to keep it
The Beauty Box appeals to you if you love discovering new brands, enjoy the expert curation process, or want a low-commitment way to sample luxury products before purchasing full sizes. The annual plan ($287 USD, roughly $375 CAD) offers the best per-box value if you are a committed subscriber. Pause your subscription temporarily instead of cancelling if you are on holiday or facing a short-term budget squeeze.
Your consumer rights in canada
Canadian consumer protection laws grant you important rights, even when a company claims "non-refundable."
Cooling-off period and statutory protections
Canada's federal Consumer Protection Act and provincial equivalents (such as Ontario's Consumer Protection Act, 2002) grant you a 14-day cooling-off period on distance purchases, including online subscriptions. This means you can request a refund within 14 calendar days of your first charge, even if Allure's terms state "non-refundable." The Consumer Protection Act treats distance sales (orders placed by phone, email, or online) differently from in-store purchases, granting you statutory withdrawal rights. Allure's public help pages do not prominently display this right, which represents a gap in their transparency obligations.
If Allure charges you after you cancel, or if you dispute a charge as unauthorized, you have the right to contact your bank or credit card issuer and request a chargeback. Your financial institution can reverse the charge while they investigate your dispute. This protection sits at your disposal regardless of Allure's response.
Your legal position
You hold enforceable rights under the Consumer Protection Act to cancel without penalty within 14 days of purchase. You also hold the right to cancel any subscription at any time after the cooling-off period expires, though Allure may charge you through the end of your billing cycle. If Allure continues to bill you after you provide written cancellation notice, you have the right to file a complaint with your provincial consumer protection office (in Ontario, the Ministry of Government and Consumer Services; in British Columbia, the Better Business Bureau; in Alberta, the Fair Trading Act administrator). The Competition Bureau of Canada also investigates unfair billing practices across Canada. Document every cancellation attempt and keep screenshots of confirmations, emails, and billing statements.
Allure beauty box plans and pricing in canada
Allure Beauty Box pricing is listed in USD but charged in Canadian dollars at the current exchange rate when you pay.
| Plan |
Price (USD) |
Approximate CAD |
Billing cycle |
Per-box cost |
| Monthly |
$29.99 USD |
~$40 CAD |
Monthly |
$40 CAD |
| Quarterly prepaid |
$79 USD |
~$105 CAD |
Every 3 months |
~$35 CAD |
| Annual prepaid (best value) |
$287 USD |
~$375 CAD |
Yearly |
~$31 CAD |
| Allure iPad app (App Store) |
Variable |
Variable |
Monthly or annual |
Check App Store pricing |
You pay in Canadian dollars regardless of the USD list price. Exchange rates apply at the time of billing, so your actual CAD charge may vary slightly month to month.
How to cancel the Allure beauty box subscription
Cancelling your Allure Beauty Box subscription requires you to access your online account and submit your cancellation through their dedicated portal.
Step one: log in to your Allure account
- Visit the Allure website homepage.
- Click on your account icon or log-in link (typically located in the top-right corner).
- Enter your email address and password.
- If you have forgotten your password, select "Forgot password?" and follow the reset instructions sent to your registered email.
Step two: navigate to your subscription settings
- Once logged in, click on your account profile or "My Account" section.
- Look for a tab or menu item labelled "Subscriptions," "Billing," or "Beauty Box Management."
- Select "Allure Beauty Box" from any list of active subscriptions you see.
- You should see your current plan, billing date, and next shipment details.
Step three: initiate your cancellation
- On your subscription details page, look for a button or link that says "Cancel subscription," "Pause subscription," or "Manage subscription."
- Click on the cancellation option.
- Allure may present you with a survey asking why you are cancelling. You may complete this or skip it; your answer does not affect your cancellation.
- Review the confirmation message. Allure will tell you your cancellation effective date (usually the end of your current billing cycle or immediately, depending on your plan).
- Select "Confirm cancellation" or similar language to finalize the request.
Step four: confirm your cancellation in writing
- Screenshot or print the cancellation confirmation page that appears after you submit your request.
- Note the confirmation number, date, and effective cancellation date.
- Send an email to Allure's customer service (email address available on their "Contact Us" page) with the subject line "Cancellation confirmation for Allure Beauty Box - [Your Name]".
- In the email, reference your account email, the date you submitted your cancellation, and the confirmation number. State that you are requesting written acknowledgment of your cancellation.
- Allure should respond within 3 to 5 business days confirming your cancellation is in progress.
Step five: verify no further charges appear
- Check your credit card or bank statement 7 to 10 days after your cancellation effective date.
- Confirm that no charge from Allure appears for the next billing cycle.
- If a charge does appear after your confirmed cancellation date, contact your bank immediately to dispute it and reference your cancellation confirmation number.
How to cancel the Allure iPad app subscription
Cancelling your Allure iPad magazine app subscription requires you to manage your subscription through Apple's App Store, not through Allure's website.
Step one: open the app store on your iPad
- On your iPad, open the App Store application.
- Tap the profile icon in the top-right corner of the screen.
- Select "Subscriptions."
Step two: locate your Allure subscription
- On the Subscriptions page, scroll through the list of active subscriptions.
- Find and tap on "Allure" or "Allure Magazine."
- The subscription details page will show your renewal date and billing amount.
Step three: cancel the subscription
- Tap the "Cancel Subscription" button (or similar language such as "Manage" followed by a cancellation option).
- Apple will present a confirmation screen asking if you want to cancel. Review the details, including the date your access will end.
- Confirm your cancellation by tapping "Confirm" or "Cancel Subscription."
- Apple will display a final confirmation message. Screenshot or note the cancellation date for your records.
Step four: verify cancellation status
- Return to the Subscriptions page in the App Store.
- Allure should no longer appear in your "Active Subscriptions" list, or it should show a status of "Cancelled" or "Expires [date]."
- You will retain access to the app until your current subscription period ends, after which your access will terminate automatically.
Refund eligibility and timeline
Your right to a refund depends on when you cancel and which plan you hold.
Within the 14-day cooling-off period
If you cancel within 14 calendar days of your first charge, you are entitled to a full refund under Canada's Consumer Protection Act. This applies whether you are unsatisfied with the product, did not authorize the charge, or simply changed your mind. Submit your cancellation request immediately and include the phrase "I am exercising my statutory right to cancel within 14 days of purchase" in your cancellation email. Allure must process your refund within 30 days of receiving your cancellation notice.
After the 14-day cooling-off period
Once you are beyond 14 days, your refund eligibility depends on your plan. Monthly subscribers are not entitled to a refund for the current billing cycle, but your cancellation prevents future charges. Quarterly and annual prepaid subscribers may request a prorated refund for unused months, though Allure's standard policy is non-refundable. Yafee recommends contacting Allure's customer service in writing to request a prorated refund even after 14 days; many companies honour these requests on a case-by-case basis, particularly if you cite the provincial Consumer Protection Act's fairness principles.
Refund processing method
Allure refunds appear as credits back to your original payment method (credit card or debit card) within 5 to 10 business days after Allure processes your request. If you paid via PayPal, Apple Pay, or another digital wallet, the refund routes back through that service. Monitor your account to confirm the refund posts.
What to do if Allure refuses to cancel or refund
If you cancel but Allure continues to bill you, or if the company refuses your cancellation request, escalate your complaint to your provincial consumer protection office.
File a dispute with your financial institution
- Contact your bank or credit card company by phone or online.
- Request a chargeback or dispute for any charges made after your confirmed cancellation date.
- Provide your cancellation confirmation number, the date you cancelled, and the dates of unauthorized charges.
- Your bank will initiate an investigation and can reverse the charge within 10 to 15 business days while they investigate.
Escalate to your provincial consumer protection office
- In Ontario, contact the Ministry of Government and Consumer Services at 1-800-889-9768 or visit www.ontario.ca/serviceontario.
- In British Columbia, file a complaint with the Better Business Bureau of British Columbia or the Consumer Protection BC office.
- In Alberta, contact the Fair Trading Act administrator through Service Alberta at 1-877-427-4088.
- In other provinces, search "[Your Province] Consumer Protection Office" to find the appropriate agency.
- File a written complaint detailing your cancellation attempts, confirmation numbers, dates of unauthorized charges, and your contact information.
- The consumer protection office can compel Allure to respond to your complaint and may levy fines if the company violates the Consumer Protection Act.
Escalate to the competition bureau of canada
- If Allure continues to bill you despite repeated cancellation requests and provincial action has not resolved the issue, file a complaint with the Competition Bureau of Canada.
- Visit www.competitionbureau.gc.ca or call 1-800-348-5358.
- The Competition Bureau investigates unfair business practices, including deceptive billing, across Canada.
- Provide documentation of every cancellation attempt, billing statement, and communication with Allure and your provincial office.
Common mistakes to avoid when cancelling
Cancellation is straightforward if you follow these guidelines, but a few missteps can delay your process or leave you vulnerable to continued charges.
Mistake one: assuming an email cancellation request is confirmed
Sending a cancellation email to Allure's general customer service address is not sufficient. You must use the online account portal to cancel officially, then follow up with written confirmation. Email alone creates ambiguity about whether your request was received and processed. Yafee recommends always using the portal first, then emailing for documentation.
Mistake two: forgetting to cancel the iPad app separately
If you subscribe to both the Beauty Box and the iPad app, you must cancel each one separately. Cancelling the Beauty Box does not automatically cancel your app subscription, and vice versa. Check both your Allure account and your Apple App Store subscriptions to ensure both are cancelled.
Mistake three: cancelling during the middle of a billing cycle
Allure processes cancellations at the end of your current billing cycle unless you explicitly request immediate cancellation and a prorated refund. If you cancel on day 5 of a 30-day cycle, you may still be charged for the full month. Read the cancellation confirmation carefully to verify the effective date and follow up in writing if you want an immediate cancellation.
Mistake four: not documenting your cancellation
Save every confirmation email, screenshot, and receipt related to your cancellation. If Allure charges you again, you will need this documentation to file a chargeback or complaint with your provincial consumer protection office. Write down dates, confirmation numbers, and the names of customer service representatives you speak with.
Mistake five: ignoring charges after cancellation
Check your bank and credit card statements every 30 days for the first three months after you cancel. If a charge from Allure appears after your cancellation effective date, do not delay in contacting your bank. The sooner you report it, the faster your bank can investigate and reverse it. Yafee emphasizes that you must act within 60 days of the unauthorized charge for your bank to guarantee a full dispute investigation.
After cancellation: what happens next
Once you submit your cancellation, Allure follows a specific sequence of events. Understanding this timeline helps you verify that your cancellation is progressing correctly.
Your access period after cancellation
You retain access to your Allure Beauty Box account and any digital content (iPad app, past issues) through the end of your current billing cycle. If you cancel on day 1 of a 30-day cycle, you keep access for the full 30 days, even though you will not receive another box. For the iPad app, you retain full access until your subscription renewal date passes without a charge.
Your final box or issue
If you cancel before your next box ships, Allure will not send it. If you cancel after the box has already been dispatched (typically 5 to 7 days before your billing date), you will receive that box as part of your final billing cycle. You do not have to return or refuse the box; it is yours to keep even if you cancel.
Monitoring for post-cancellation charges
Set a calendar reminder for 7 days after your cancellation effective date to check your bank statement. Confirm that no new charge appears. If one does, contact your bank immediately. After 90 days with no charges, you can be confident that your cancellation took effect properly.
Comparison: should you cancel or pause?
Allure offers a pause option that may suit your situation better than cancellation in certain circumstances.
| Factor |
Pause subscription |
Cancel subscription |
| Duration of break |
1 to 3 months (temporary) |
Permanent or indefinite |
| Charges during break |
No charges |
No charges |
| Account and preferences saved |
Yes, fully restored when you resume |
Account may be deleted or archived after 12 months of inactivity |
| Effort to restart |
Click "Resume" in your account |
Full re-registration and new payment method required |
| Right choice if |
You are on holiday or facing short-term budget pressure |
You no longer want the service or want to stop charges permanently |
If you are uncertain whether you will want to rejoin Allure in the near future, pause instead of cancelling. Pausing preserves your account and preferences at zero cost. Once you are certain you will not return, then cancel.
To cancel your Allure subscription, contact Allure directly through their website or by mail. Below is the information you will need.
Allure customer service details
Email: Use the "Contact Us" link on the Allure website to access their customer service portal and select "Subscription Issues." Allure typically responds to customer service emails within 3 to 5 business days.
If you prefer to submit your cancellation in writing by registered mail with acknowledgment of receipt (raccomandata A/R), address your letter to:
Allure Customer Service
[Complete mailing address to be verified on Allure's official website]
Include your full name, account email address, subscription type (Beauty Box or iPad app), account number (if available), current subscription plan, and a clear statement: "I request cancellation of my Allure subscription effective immediately. Please confirm this cancellation in writing and cease all charges related to this account."
Send your letter via registered mail so you have proof of delivery. Keep a copy for your records.
Provincial consumer protection escalation
If Allure does not respond within 10 business days or refuses your cancellation, file a complaint with your provincial consumer protection office:
- Ontario: Ministry of Government and Consumer Services, 1-800-889-9768
- British Columbia: Better Business Bureau or Consumer Protection BC
- Alberta: Fair Trading Act administrator, Service Alberta, 1-877-427-4088
- Quebec: Office of the Ombudsman or Protecteur du consommateur
- Other provinces: Search "[Your Province] Consumer Protection Office"
Yafee has helped thousands of Canadian consumers navigate cancellation, billing disputes, and consumer protection rights. Our guides ground every procedure in the Consumer Protection Act and provincial law so you understand not just what to do, but why you have the right to do it. Whether you are cancelling the Beauty Box, the iPad app, or both, follow the steps in this guide to end your subscription cleanly and on your terms.
Your subscription should serve you, not the other way around. If Allure no longer fits your routine, budget, or preferences, you have the legal right to cancel and, in many cases, to receive a refund. Take action today by logging into your Allure account, navigating to your subscription settings, and submitting your cancellation request. Document every step, monitor your next billing statement, and escalate to your provincial consumer protection office if Allure does not honour your cancellation within 14 days. Yafee stands ready to provide further guidance if you encounter resistance from Allure or need help understanding your rights under Canadian consumer law.