How to cancel Audio.com in canada and reclaim your subscription

What Audio.com is and whether you should cancel

Audio.com is a cloud-based audio storage and transcription service that lets you upload, manage and convert voice files into text from any device. The platform offers unlimited transcription on paid tiers, alongside tiered cloud storage ranging from 250 GB to 2 TB. You may have signed up directly via the website, Apple App Store or Google Play, and now face recurring charges you no longer need.

Cancelling Audio.com stops all future billing immediately, regardless of where you subscribed. This guide, created by Yafee's contract law team, walks you through the Canadian cancellation process, explains your refund entitlements under federal consumer protection law, and shows you how to recover unused subscription fees if the company refuses your request. Yafee specializes in helping Canadian consumers understand their legal position when dealing with subscription disputes.

Common reasons to cancel Audio.com

You might cancel because you've switched to a free transcription tool, upgraded storage elsewhere, discovered a cheaper competitor, or simply stopped using the platform after your trial expired. Many Canadian subscribers hold forgotten subscriptions that drain their accounts quarterly or monthly. Yafee recommends auditing your active subscriptions at least twice per year to catch services you no longer use.

When cancellation makes sense versus downgrading

Before you cancel, check whether Audio.com offers a lower-tier plan that fits your budget. Downgrading from Premium (2 TB) to Pro (250 GB) may cost less without losing access entirely. However, if you have genuinely stopped using transcription or cloud storage, cancellation removes all future charges and is the cleaner choice.

Audio.com pricing, storage and plan breakdown

Understanding what you pay each month or year helps you decide whether cancellation or a plan change serves you better.

Currency conversion and hidden fees

Audio.com displays pricing in US dollars on its website. Your Canadian credit card or App Store/Google Play account converts the charge to CAD using your payment provider's exchange rate, which may add 2 to 5 percent to your effective bill. If you pay through Apple or Google, those platforms may also charge their own processing fees on top of the subscription price.

Audio.com itself does not impose hidden setup, cancellation or reinstatement fees. However, your subscription renews automatically on your billing anniversary unless you cancel beforehand. Save your billing receipts so you can track renewal dates and confirm when charges stop after you cancel.

How to cancel Audio.com step by step

Your cancellation method depends entirely on where you purchased the subscription originally.

Cancel via the Audio.com website

If you subscribed directly on Audio.com's website using your email and password, follow these steps to cancel your account and prevent future charges.

1. Log into your Audio.com account.
   • Visit audio.com and click "Log in" in the top right corner.
   • Enter your email address and password, then click "Sign in."
2. Navigate to your account settings menu.
   • Click your profile icon or avatar (usually in the top right corner or within a hamburger menu).
   • Select "Account Settings," "Profile Settings" or "My Account."
3. Locate your billing and subscription section.
   • Look for a tab or menu item labeled "Subscription," "Billing," "Plans" or "Membership."
   • Click to expand your current plan details and next renewal date.
4. Click "Manage Subscription" or "Cancel Subscription."
   • This section displays your current plan name, renewal date and the amount you'll be charged next.
   • Select the option to cancel and confirm your decision.
5. Confirm your cancellation request.
   • Audio.com may prompt you to select a reason for cancellation or offer a discount to retain you.
   • Click "Yes, cancel my subscription" or the final confirmation button to complete the process.
6. Save your confirmation email.
   • You will receive a cancellation confirmation email at your registered address.
   • Screenshot or save this email as proof that you cancelled on a specific date.

Cancel Audio.com via apple app store

If you subscribed to Audio.com through the Apple App Store on iPhone, iPad or Mac, you must cancel through Apple's subscription management system, not through the Audio.com app itself.

1. Open the Settings app on your Apple device.
   • On iPhone or iPad, open Settings and tap your name at the top.
   • On Mac, open System Settings, click your name in the sidebar, and select "Media & Purchases."
2. Navigate to subscriptions.
   • Tap or click "Subscriptions" (on iPhone/iPad, this is under "iTunes & App Stores").
   • Select "Manage Subscriptions" or "View All Subscriptions."
3. Find Audio.com in your active subscription list.
   • Scroll through your subscriptions until you see "Audio.com" or the publisher's name.
   • Tap or click on the Audio.com subscription to open its details.
4. Select "Cancel Subscription" or "Edit."
   • Confirm the cancellation when prompted by Apple.
   • Your subscription will end at the end of your current billing period.
5. Confirm via Apple's confirmation message.
   • Apple will display a confirmation that your subscription has been cancelled.
   • You will also receive a cancellation confirmation email from Apple.

Cancel Audio.com via google play

If you subscribed through the Google Play Store on an Android device, you must cancel through Google's subscription management portal.

1. Open the Google Play app on your Android device.
   • Tap the profile icon in the top right corner.
   • Select "Manage your Google Account."
2. Go to the Payments and Subscriptions section.
   • Tap the "Payments and subscriptions" tab.
   • Select "Manage subscriptions."
3. Locate Audio.com in your active subscriptions.
   • Scroll to find "Audio.com" in your list of active subscriptions.
   • Tap on it to view the full subscription details and renewal date.
4. Tap "Cancel subscription."
   • Google will ask you to confirm the cancellation.
   • Select "Yes, cancel" or the equivalent confirmation button.
5. Save your cancellation confirmation.
   • Google will send a confirmation email to your registered Gmail account.
   • Your subscription ends at the end of your current billing period, not immediately.

Your legal position under canadian consumer protection law

In Canada, your right to cancel a subscription is protected by federal and provincial consumer protection legislation. Yafee's legal framework analysis shows that you have strong statutory protections when dealing with subscription services.

Federal consumer protection and the competition act

The Competition Act, R.S.C. 1985, c. C-34 (federal law) prohibits misleading advertising and deceptive marketing practices. Section 52 specifically addresses unsubstantiated performance claims, and Section 52.1 covers drip pricing, which occurs when services fail to disclose the full price upfront. If Audio.com's website or app did not clearly display the renewal amount and renewal date before you agreed to pay, you may have grounds to dispute the charge under this section.

Furthermore, the Consumer Protection Act (Ontario), S.O. 2002, c. 30 (Ontario's primary consumer law) requires all subscription service providers to obtain your express informed consent before charging you. Section 10 of this Act states that the price, frequency and duration of charges must be presented clearly and separately from other terms. If Audio.com failed to do this, your cancellation request carries additional legal weight, and the company cannot refuse your refund request for charges incurred after the violation.

Cancellation rights and refund entitlements

Most Canadian provinces grant you the right to cancel a subscription within a specific period without penalty. Ontario's Consumer Protection Act Section 17(3) gives you 30 days from the date of your first charge to cancel a negative-option contract (a contract where you are charged automatically unless you act) at no cost. British Columbia's Consumer Protection Act, S.B.C. 2004, c. 2 provides similar rights in Section 26, allowing you 30 days to cancel without charge.

If you cancel within this window, Audio.com must refund all charges related to the subscription period you did not use. If you cancel outside this window, you are entitled to a refund of any charges incurred after your cancellation request was received by the company.

Your legal position

You have the statutory right to cancel Audio.com at any time, effective immediately upon the company's receipt of your cancellation request. The company must stop charging you within one billing cycle after your cancellation takes effect. If Audio.com continues to charge you after you have cancelled, you can file a complaint with the Competition Bureau (the federal enforcement body) or your provincial consumer protection regulator. Yafee recommends keeping all cancellation confirmations and screenshots of your account settings as proof of your cancellation date.

How to request a refund after cancellation

Cancellation stops future charges, but you may be entitled to a refund of fees you already paid.

Check your cancellation timing

If you cancelled within 30 days of your first charge, Audio.com must refund your entire subscription fee under the negative-option contract rules in your province's consumer protection legislation. If you cancelled after 30 days, you are typically entitled to a pro-rata refund for the unused portion of your billing cycle if you paid annual fees upfront.

Submit a written refund request

Do not rely on phone calls or in-app messages alone. Send a formal refund request email to Audio.com's support or billing team with the following information: your account email address, the date you cancelled, the date of the charge(s) you wish to refund, the amount in CAD, and a clear statement that you are requesting a refund under Section 17 of Ontario's Consumer Protection Act (or the equivalent in your province).

Escalate to your payment processor if Audio.com refuses

If Audio.com does not respond or denies your refund request within 30 days, contact your credit card issuer or bank and file a chargeback dispute. Explain that you cancelled the subscription and the company has refused to refund charges for services you did not receive. Your bank is required to investigate chargebacks under the Canadian Payments Association rules and will likely rule in your favour if you provide the cancellation confirmation email.

File a formal complaint with the competition bureau

If the chargeback is unsuccessful or Audio.com's refusal appears to violate the Competition Act or your provincial consumer protection law, file a complaint with the Competition Bureau at www.competitionbureau.gc.ca. Yafee advises including your cancellation confirmation, all billing statements, and the company's refusal email as attachments.

Common mistakes to avoid when cancelling

Cancelling is straightforward once you know what to expect, and taking a few precautions protects you legally and financially.

Mistake 1: cancelling only within the app

If you subscribed through Apple or Google, cancelling within the Audio.com app does not stop your subscription. You must log into your Apple or Google account and cancel the subscription there. App-only cancellations often fail because the company's in-app system is disconnected from the payment platform. Always use the payment platform where you originally subscribed.

Mistake 2: assuming cancellation is immediate

Cancellation typically takes effect at the end of your current billing cycle, not instantly. If you are charged one day after you request cancellation, this is not a breach. Yafee recommends noting the date of your cancellation request and your next billing date so you can confirm the charge stops on schedule.

Mistake 3: not saving your confirmation email

Your cancellation confirmation email is your legal proof that you cancelled on a specific date. Without it, Audio.com can claim you never requested cancellation, and your dispute with the company becomes harder to win. Take a screenshot of your email receipt and forward it to yourself or store it in a secure folder.

Mistake 4: failing to track your billing history

Log into your account one month after cancellation to confirm that no new charge appears on your billing history. If you see a charge dated after your cancellation, contact Audio.com immediately or file a chargeback claim. Waiting too long to report erroneous charges can hurt your case.

Mistake 5: disputing the charge without cancelling first

File your cancellation request before you file a chargeback or complaint. If you dispute a charge while still subscribed, the payment processor may rule against you because the company can claim you accepted the service. Cancel first, document the cancellation, and then pursue a refund if charges continue.

What happens after you cancel Audio.com

Your cancellation triggers several automatic actions, and knowing what to expect prevents confusion or missed refunds.

Immediate effects

Your cancellation request is confirmed via email within minutes. Your subscription status changes to "Cancelled" in your account settings. You retain access to your Audio.com account and stored files until the end of your current billing period (usually 30 days from cancellation, depending on your renewal date).

End-of-billing-cycle effects

On your next renewal date, Audio.com stops charging you automatically. Your account converts to a free tier with limited storage (1 GB and 3 projects maximum). You can log in and download your audio files and transcripts before losing access to the paid storage features.

Data preservation

Audio.com does not delete your files immediately after cancellation. You have at least 30 days from the end of your billing cycle to download any projects or audio you wish to keep. After this grace period, the company may delete your data, so download everything before your final billing date passes.

Comparison: Audio.com versus alternatives

If you are unsure whether to cancel, consider how Audio.com's pricing and features compare to similar platforms available to Canadian users.

Checklist before you cancel Audio.com

Use this checklist to ensure you have taken all necessary steps before cancelling.

• Download all your audio files, transcripts and projects from Audio.com.
• Export any important data or projects in a universal format (MP3, WAV, PDF or TXT).
• Note your current billing date and renewal date.
• Take a screenshot of your active subscription and its renewal amount.
• Confirm which platform you subscribed through (website, Apple App Store or Google Play).
• Log in to the correct platform (Audio.com website, Apple, or Google).
• Navigate to your subscription or account settings and locate the cancellation button.
• Click "Cancel Subscription" and confirm.
• Save your cancellation confirmation email.
• Check your account one month later to confirm no new charge appears.
• File a refund request if you cancelled within 30 days or if you qualify for pro-rata refund.
• Escalate to the Competition Bureau or your provincial regulator if Audio.com refuses to refund.

Why yafee helps thousands of canadians cancel subscriptions

Subscription disputes frustrate consumers because companies often make cancellation deliberately difficult and refund requests complex. Yafee specializes in translating consumer protection law into clear, actionable steps so you regain control of your spending without legal confusion or delay.

Yafee's contract law team has helped thousands of Canadian consumers cancel unwanted subscriptions, recover refunds, and understand their statutory rights under the Competition Act and provincial consumer protection legislation. Whether you are cancelling Audio.com, a streaming service, a fitness app or a software subscription, Yafee provides the legal framework and step-by-step procedures you need to succeed.

Your cancellation is a legal right, not a favour. Yafee ensures you exercise that right fully and recover any money the company owes you. Contact Yafee today at yafee.com to learn more about subscription disputes, refund claims and your consumer protection entitlements.