How to cancel Likewize device protection and reclaim your coverage in canada

Understanding Likewize and why canadians cancel

Likewize is a device protection and repair service that covers your mobile phone or tablet against accidental damage, hardware failure, loss, and theft across Canada. You pay a monthly subscription, submit claims when your device is damaged, and access repair coordination through their customer service team. Most Canadians purchase Likewize plans through major retailers, carriers, or directly from Likewize itself, and each purchase channel triggers a different cancellation process and refund timeline.

People cancel Likewize for straightforward reasons: their device is fully paid off, they've upgraded to a newer phone, they found better coverage elsewhere, or they realize they rarely file claims. Whatever your reason, Canadian consumer protection law guarantees you statutory rights that Likewize must honor. At Yafee, we specialize in helping Canadians navigate subscription cancellations exactly like this one, and we'll walk you through every step to ensure you avoid hidden fees and recover any refunds you're entitled to claim.

Where you bought Likewize matters most

Your purchase location determines your cancellation method, refund window, and final payout. If you enrolled through a carrier, Newegg, a device trade-in program, or directly via Likewize, your cancellation rights and timelines vary significantly. Identifying your plan source before you submit any notice is the single most important step you can take.

Your consumer protection safety net in canada

Federal and provincial consumer protection laws establish baseline rights for distance contracts, including online subscriptions and phone-based sign-ups. These laws override any terms Likewize includes in their standard agreement. Consequently, you cannot waive your statutory cooling-off period or refund entitlements by agreeing to Likewize's terms of service.

Your consumer rights when canceling Likewize

This section covers the legal framework that protects you when you cancel Likewize in Canada.

The 14-day cooling-off period and federal consumer law

Under the Consumer Protection Act (federal framework applicable to distance sales) and equivalent provincial legislation, you have the right to cancel most distance contracts within 14 days of purchase without penalty or explanation. This period begins on the date you received your confirmation email or the contract was formed, whichever is later. You are entitled to a full refund of all charges, minus any services Likewize has already delivered to your device during that window.

If Likewize disputes your 14-day cancellation and refuses a refund, you have legal grounds to escalate to your provincial consumer protection authority. In Ontario, contact the Consumer Protection Branch of the Ministry of Public and Business Service; in British Columbia, file a complaint with the Office of the Registrar of Mortgage Brokers and Lenders. Yafee recommends keeping all cancellation correspondence as evidence.

Refunds beyond the cooling-off period

After 14 days, Likewize will typically reduce your refund by calculating a prorated amount. This means they subtract the daily cost of coverage for each day your policy was active, plus any claim expenses or repair costs they covered. Consequently, a refund requested on day 25 may return 75 percent of your original payment, not the full amount. This practice is legal and compliant with consumer law, provided Likewize itemizes the deduction in writing.

Newegg-purchased plans: the 30-day advantage

If you bought Likewize through Newegg Canada, Newegg's return policy grants you a full refund if you cancel within 30 days. This is more favorable than Likewize's standard 14-day window and supersedes Likewize's own terms. After 30 days, Newegg will apply the same prorated deduction Likewize uses. Yafee advises confirming your purchase receipt from Newegg before attempting to cancel directly through Likewize.

Your legal position in summary

You have an unconditional right to cancel within 14 days and receive a full refund under Canadian consumer protection law. Beyond 14 days, refunds are prorated based on the cost of coverage per day, plus any claims processed. If you bought through Newegg, you have 30 days instead. No cancellation fee, early-termination clause, or contract length can override these statutory protections.

How to cancel Likewize: method-by-method guide

Your cancellation method depends on where you enrolled and whether you need to act quickly or can wait for mail-based confirmation.

Cancel a direct Likewize subscription by email

If you signed up directly with Likewize (not through a carrier or retailer), email cancellation is the fastest route and creates an instant timestamped record for your refund claim.

1. Open your email client and address a new message to [email protected].
2. Include the following information in the body:
   • Your full legal name as it appears on your account.
   • Your phone number associated with the Likewize account.
   • Your device brand, model, and IMEI number (find IMEI in device settings under About Phone, or on your purchase invoice).
   • A clear statement: "I request immediate cancellation of my Likewize device protection plan, effective today. Please confirm cancellation and issue a refund for any unused coverage."
3. Send the email and save a copy in a cancellation folder on your computer.
4. Likewize typically acknowledges receipt within 24 to 48 hours and confirms the cancellation date in a follow-up email.

Cancel via registered mail if email confirmation is unavailable

If Likewize does not respond to email within 48 hours, or if you prefer a traceable paper record, send a registered mail letter with return receipt requested.

1. Write a formal cancellation letter on plain paper or use a template, including:
   • Your full name and the address on file with Likewize.
   • Your phone number and device IMEI number.
   • Device brand and model.
   • The statement: "I hereby request cancellation of my Likewize device protection plan, effective upon receipt of this letter."
   • Today's date.
   • Your signature.
2. Place the letter in an envelope and address it to Likewize's registered cancellation department (confirm the current mailing address on the Likewize website or your account page before posting).
3. Visit Canada Post and send the letter via Registered Mail with Return Receipt Requested. This costs approximately $15 CAD and provides proof of delivery.
4. Likewize will process your cancellation upon receipt and issue confirmation by email or mail within 10 business days.
5. Store your Canada Post receipt and return-receipt documentation indefinitely.

Cancel a carrier-linked Likewize plan

If you enrolled in Likewize through a mobile carrier (Rogers, Bell, Telus, Freedom Mobile, etc.), you must contact the carrier directly to cancel, not Likewize.

1. Call your carrier's customer service line or log into your online account portal.
2. Request cancellation of the Likewize add-on or device protection plan by name.
3. Confirm the effective cancellation date and whether the carrier will process your refund directly or forward your request to Likewize.
4. Ask the agent to email a cancellation confirmation to your registered email address.
5. If the carrier denies your 14-day refund, cite the Consumer Protection Act and escalate to the Canadian Radio-television and Telecommunications Commission (CRTC) Complaints Centre if the carrier still refuses.

Cancel a Likewize plan purchased through newegg

Newegg Canada handles Likewize cancellations through its own customer service team, and Newegg's 30-day refund window applies.

1. Log into your Newegg Canada account or visit the Newegg website.
2. Navigate to your order history and locate the Likewize plan purchase.
3. Select the order and click "Return" or "Request a Return".
4. Select the reason as "Change of mind" or "No longer needed".
5. Complete the return request form and submit.
6. Newegg will send you a return authorization label (usually via email).
7. Follow Newegg's instructions for returning the documentation or confirming cancellation (many digital subscriptions do not require physical return).
8. Newegg processes refunds within 7 to 14 business days after the return is received and verified.

Refund timelines and payout expectations

This section explains when you will receive your refund and how Likewize calculates the amount.

Processing timelines by cancellation method

How Likewize calculates prorated refunds

If you cancel after the 14-day cooling-off period, Likewize calculates your refund using this formula: (Daily coverage cost) x (Number of unused days) = Prorated refund. For example, a $9.99 monthly plan cancelled on day 25 means Likewize keeps payment for 25 days of coverage and refunds only the remaining 5 days. This deduction is lawful under consumer protection law, provided Likewize itemizes it in writing and subtracts actual claim expenses.

Refund method and payment destination

Likewize refunds are issued to your original payment method (credit card, debit card, or bank account). If you used a credit card, the refund appears as a credit on your next statement within 3 to 5 business days. If you paid via bank transfer, Likewize will return funds directly to your account within 5 to 10 business days. Keep your cancellation confirmation email and refund receipt for tax records.

Common mistakes to avoid when canceling Likewize

Most Canadians cancel Likewize smoothly once they know these pitfalls, so take a moment to review them now and sidestep unnecessary delays or refund reductions.

Failing to include your IMEI number

Likewize requires your device's IMEI number (a unique 15-digit identifier) to match your account and process your cancellation. If you omit the IMEI in your email or mail, Likewize will likely request it, delaying your cancellation by several days. Locate your IMEI before submitting any cancellation notice: open Settings, select About Phone, and scroll to IMEI or find it on your original device receipt.

Canceling with the wrong department or email address

Do not send cancellation requests to general support email addresses or social media accounts. Likewize's dedicated cancellation email is [email protected]. Messages sent elsewhere may take weeks to route correctly, jeopardizing your 14-day refund window. Yafee strongly recommends confirming the correct cancellation email on the Likewize website before you send anything.

Assuming your carrier handles the refund

If you bought Likewize through a carrier, the carrier processes the cancellation but does not always issue the refund. Some carriers credit the refund as account credit rather than returning money to your original payment method. Confirm refund handling with the carrier agent before ending the call.

Missing the 14-day deadline

Your full refund entitlement expires at the end of day 14 from your confirmation date. Submitting a cancellation on day 15 means you lose your right to a full refund and will receive only a prorated amount. If you are within the 14-day window, email your cancellation today and follow up with registered mail if email acknowledgement does not arrive within 48 hours.

Not keeping proof of cancellation

Save every email from Likewize confirming your cancellation request, the acknowledgement, and the refund processing. If a dispute arises or your refund does not arrive within the promised timeline, these emails are your evidence. Screenshot confirmation pages and store them in a dedicated folder on your computer.

What happens after Likewize cancellation

Once Likewize confirms your cancellation, your coverage stops immediately and your refund timeline begins.

Your coverage ends on the cancellation date

The moment Likewize receives your cancellation notice (via email, mail, or carrier), your device protection ends. You cannot file new claims after this date. If your device is damaged before cancellation is finalized, you may still claim, provided you file before coverage ceases. Do not assume your plan continues while you wait for a refund; the refund and coverage termination are separate events.

Monitor your bank account or credit card

Track the refund timeline from your cancellation confirmation date. If 14 business days pass and no refund appears, contact Likewize immediately with your cancellation confirmation email. Request a refund status update and ask for tracking information. Yafee recommends setting a phone reminder for day 14 to check your account.

Request a written refund receipt

After your refund posts, ask Likewize for a written confirmation showing the original charge, the deduction (if prorated), and the final refund amount. This receipt supports your tax records and provides evidence if you dispute the refund amount later with your bank or credit card company.

Pricing and refund comparison table

This table summarizes refund eligibility based on when you cancel after purchase.

Escalation: what to do if Likewize refuses to cancel or refund

If Likewize ignores your cancellation request or denies a refund you are legally entitled to claim, escalation channels exist to enforce your rights.

Request a formal cancellation acknowledgement

If Likewize does not respond to your email within 48 hours, send a follow-up email with the subject line "URGENT: Cancellation Request Follow-Up and Formal Notice". Repeat your cancellation information and add a sentence: "If I do not receive written acknowledgement within 24 hours, I will escalate this matter to the consumer protection authority in my province."

File a complaint with your provincial consumer protection authority

In accordance with the Consumer Protection Act and equivalent provincial legislation, you have the right to lodge a formal complaint if Likewize refuses to process a lawful cancellation. Contact your local authority:

• Ontario: Consumer Protection Branch, Ministry of Public and Business Service.
• British Columbia: Office of the Registrar of Mortgage Brokers and Lenders.
• Alberta: Fair Trading Act enforcement through Service Alberta.
• Quebec: Office of the Protecteur du consommateur (Quebec consumer ombudsman).
• Canada (federal distance sales): Competition Act enforcement through Competition Bureau Canada.

Include a copy of your cancellation request, Likewize's response (or lack thereof), and your cancellation confirmation in your complaint submission. Most authorities investigate within 30 days.

Dispute the charge with your bank or credit card company

If Likewize refuses to refund you and does not respond to your cancellation request within 10 business days, contact your bank or credit card issuer and request a chargeback (for credit cards) or a payment dispute (for debit). Provide your cancellation email and any proof that Likewize received your request. Your bank will investigate and recover the funds directly if they determine the charge was unauthorized or the service was not delivered as promised.

How yafee can help you cancel Likewize

Yafee has helped thousands of Canadian consumers navigate subscription cancellations, refund disputes, and carrier escalations like this one. Whether you need clarification on your consumer rights, a template cancellation letter, or guidance on escalating to a provincial authority, Yafee provides free, transparent guidance grounded in Canadian consumer law. Visit Yafee.com to review cancellation templates, compare refund timelines for other services, and access a searchable database of Canadian consumer protection contacts. Yafee is committed to making cancellation straightforward, fair, and legally sound.

Cancellation checklist

Use this checklist to ensure you have completed every step and avoided common delays.

• Confirm your purchase source: Carrier, Newegg, or direct Likewize enrollment.
• Check the purchase date: Verify you are within the 14-day (or 30-day Newegg) refund window if a full refund is your goal.
• Gather required information: Full name, phone number, device brand and model, IMEI number.
• Compose and send cancellation notice: Use email ([email protected]) for speed or registered mail for traceable proof.
• Save confirmation and receipt: Store all cancellation acknowledgements, refund receipts, and postal tracking numbers indefinitely.
• Track refund timeline: Monitor your bank account or credit card starting on the confirmation date.
• Request written refund receipt: Ask Likewize for itemized documentation of charges and deductions.
• Escalate if necessary: File a complaint with your provincial consumer protection authority if refund is denied or delayed beyond 14 business days.

Summary and next steps

Canceling Likewize in Canada is legally straightforward provided you follow the correct method for your purchase source and act within the cooling-off period. Email remains the fastest route, and registered mail provides the strongest proof if disputes arise later. Your 14-day cooling-off period is a statutory right under consumer protection law, meaning no contract term or service agreement can override it. After 14 days, refunds are prorated, but the deduction must be itemized and fair.

If you purchased through Newegg, you have 30 days instead, which gives you additional flexibility. Carrier purchases route through the carrier's customer service, not Likewize directly. Throughout this process, Yafee recommends keeping comprehensive records and confirming every cancellation in writing. Should Likewize refuse to honor your cancellation or refund, provincial consumer protection authorities and your bank both have enforcement tools to recover what you are owed.

Take action today by identifying your purchase source, gathering your IMEI number, and sending a cancellation request to [email protected] or your carrier's customer service line. Yafee is here to support Canadians in canceling subscriptions fairly and transparently, and Yafee.com provides templates, contact details, and real-time guidance whenever you need it.