Yafee is an independent certified electronic mail service. We are neither affiliated with, nor partners of, nor mandated by Ebox, whose name is mentioned solely to identify the recipient of your letter. The trademarks and logos cited belong to their respective owners.
Unlimited Yafee Premium: promotional offer at $1.47 for 48h, then $79.87 per month with no commitment
SLMDJTAC
Over 30,000 users trust us
Cancel your subscription
Ebox in 2 minutes
A 100% personalised cancellation letter, legally compliant and sent by registered mail with acknowledgement of receipt.
GDPR compliant
Your data is secureFast & effective
Processed within 24hResults guaranteed
Refund if refused48h satisfaction-or-refund guarantee
1Letter type
2Your details
3Payment
100% secure payment
They already cancelled Ebox
Join thousands of satisfied users
SLMDJTAC30K
over 30,000users trust us
How does it work?
Cancel your Ebox subscription with zero hassle
1
Fill in the form
Give us your details and those of your Ebox subscription.
2
We write your letter
Our team drafts a 100% personalised, legally compliant cancellation letter.
3
We send it for you
Sent by registered mail with acknowledgement to Ebox. Nothing else for you to do.
Legal and compliant
Our letters follow consumer law and GDPR.
Fast
Your letter is sent within 24 business hours.
Real-time tracking
Follow your request from your personal space.
Results guaranteed
Full refund if Ebox refuses your cancellation.
Frequently asked questions
Cancel Ebox: The Right Way to Exit
How to cancel Ebox internet and TV service in canada
Why you might cancel Ebox and what to know first
Ebox is a Canadian internet and television provider operating across Quebec and Ontario, offering fibre-based internet plans with download speeds from 150 Mbps to 1 Gbps, alongside optional TV packages with network digital video recorder (NDVR) functionality. You may decide to cancel for several reasons: switching to a faster provider, relocating outside the service area, reducing monthly expenses, or resolving service issues that Ebox cannot address.
Understanding your cancellation rights and the process itself helps you exit without surprise charges, disputed refunds, or equipment disputes. At Yafee (yafee.com), we guide thousands of Canadian consumers through service cancellations every year, and this guide walks you through every step-from initial notice to equipment return-so you avoid common traps and recover any deposit owed to you.
Current Ebox pricing and service plans
Before you cancel, review your current plan and what you pay each month. This comparison helps you decide whether to negotiate a better rate with Ebox or confirm that leaving is the right financial move.
| Plan name | Monthly price (CAD) | Download speed | Key features |
|---|---|---|---|
| Fibre 150 | $45.00 | 150 Mbps | Unlimited data, no installation fees |
| Fibre 500 | $50.00 | 500 Mbps | Unlimited data, no installation fees |
| Fibre 1000 | $60.00 | 1 Gbps | Unlimited data, no installation fees |
| TV NDVR Basic | $4.50/month | N/A | 4 simultaneous recordings, 2 devices |
| TV NDVR Superior | $9.00/month | N/A | 6 simultaneous recordings, 4 devices |
| Fibre 500 promotional | $40.00 | 500 Mbps | Permanent rate, limited-time availability |
Should you cancel or renegotiate with Ebox
Before you submit a cancellation request, contact Ebox customer retention to see whether they can match a competitor's offer or reduce your monthly bill. Retention teams often have authority to offer discounts you will not see advertised online.
Call Ebox at 1-844-323-EBOX and ask directly: "What discounts or rate reductions can you offer to keep my business?" If Ebox declines or cannot meet your needs, proceeding with cancellation is straightforward. Gather your account number and any promotional terms you agreed to before you call-this information speeds up the process and ensures accuracy.
Your consumer rights under canadian law
When you cancel Ebox, your rights are protected by federal and provincial consumer protection legislation that applies to all internet and television service providers in Canada.
Legal framework for service cancellation in canada
Under the Canadian Consumer Protection Act and equivalent provincial laws (including Quebec's Law 27 and Ontario's Consumer Protection Act), you have the right to cancel a service contract within a specific notice period. Ebox must provide you with at least 30 days' written notice of any material change to your service or price, and you may cancel without penalty if the change is unfavorable to you.
Furthermore, any contract you hold must include clear cancellation terms. If Ebox cannot produce these terms or if cancellation clauses are deemed unfair or hidden, the consumer protection authority in your province may intervene on your behalf.
Your legal position
- You have the right to cancel your service contract with proper written notice to Ebox. The notice period is typically 30 days unless your contract specifies otherwise.
- You may not be charged early termination fees if you cancel within the notice period required by law or your contract.
- Any equipment rented from Ebox (modem, router, decoder box) must be returned in working condition. Damage beyond normal wear may incur a fee; however, Ebox cannot charge you for loss of use after you provide proper notice of cancellation.
- You are entitled to a refund of any deposits or prepaid fees within 30 days of service termination, less any legitimate outstanding charges.
- If Ebox refuses to refund deposits or assesses unreasonable damage charges, you may file a complaint with your provincial consumer protection authority: in Quebec, the Office of the Protecteur du consommateur; in Ontario, the Ministry of Government and Consumer Services.
How to cancel Ebox: step-by-step methods
You have three primary ways to request cancellation: by phone, by registered mail, or in person at an Ebox service location.
Cancellation by phone
Calling Ebox is the fastest way to terminate your service and receive immediate confirmation.
- Call Ebox customer service at 1-844-323-EBOX during business hours (verify hours on their website before calling).
- Have your account number and postal code ready.
- Confirm that you are the account holder.
- Request termination of your internet and/or TV service explicitly.
- State your preferred termination date. Ebox typically requires a minimum of 30 days' notice from the date you call.
- Confirm that the representative understands whether you are cancelling internet, TV, or both services.
- Request confirmation from the representative.
- Ask for the official termination date in writing.
- Request a reference number or confirmation email for your cancellation request.
- Note the representative's name and the time of your call.
- Ask about equipment return logistics.
- Confirm whether Ebox will arrange equipment pickup or whether you must return items to a service centre.
- Ask for a list of all equipment rented to you (modem, router, decoder, remote controls).
- Clarify refund timelines.
- Ask when you will receive refunds for any deposits or prepaid fees.
- Ask whether final charges will appear on your last bill or if Ebox will invoice you separately.
Cancellation by registered mail
Sending a cancellation notice by registered mail with return receipt (raccomandata A/R equivalent in Canada: Xpresspost with tracking) creates a legal paper trail and protects you if Ebox claims it never received your cancellation request.
- Address a cancellation letter to Ebox's registered office.
- Use the address provided in your service contract or on the Ebox website.
- Include your full name, account number, and current service address.
- State your cancellation request clearly in the letter.
- Write: "I hereby request cancellation of my Ebox internet [and TV] service, effective [date-minimum 30 days from the date you mail the letter]."
- List all equipment you will return and ask for written confirmation of receipt.
- Mail the letter via Canada Post Xpresspost with tracking.
- Request a tracking number and proof of delivery (delivery confirmation).
- Keep the tracking number and delivery confirmation for your records.
- Arrange equipment return within the timeline Ebox specifies.
- If Ebox does not offer pickup, contact them by phone or email to confirm drop-off location and deadline.
- Photograph all equipment before return to document its condition.
Cancellation in person
If you live near an Ebox service centre, you may visit in person to request cancellation and arrange equipment return on the same day.
- Locate your nearest Ebox service centre using their website locator tool.
- Bring your account number, proof of identity, and all rented equipment if possible.
- Request cancellation and ask for a written cancellation confirmation with the effective date and reference number.
- Return all equipment at the service centre and ask the representative to inspect and sign off on the return receipt.
- Request written confirmation that no outstanding charges or damage fees apply to your account.
Timeline and notice period for Ebox cancellation
Ebox generally requires 30 days' written notice of cancellation from the date you submit your request, though your contract may specify a longer period.
Key dates to track
| Milestone | Timeline | Action |
|---|---|---|
| Contact Ebox | Today | Call, email, or mail cancellation request |
| Notice period begins | Date of contact | Ebox must acknowledge receipt within 2 business days |
| Service ends | 30 days after notice | Your service is disconnected; final bill generated |
| Equipment return | Within 10 days of termination | Return all rented items to Ebox or authorized depot |
| Refund processed | Within 30 days of termination | Deposits and prepaid fees refunded to original payment method |
| Dispute resolution | If needed, within 60 days | Contact provincial consumer authority if refund delayed or denied |
Equipment return and deposit refunds
Returning rented equipment correctly and on time is essential to recovering your full deposit and avoiding unexpected charges after cancellation.
Preparing equipment for return
Before you return any Ebox equipment, document its condition and gather all components. Photograph each item from multiple angles to prove it was returned in working order. Ebox may assess damage fees (typically $50 to $200 per item) for physical damage beyond normal wear and tear, such as water damage, cracked casing, or missing components.
Check your original installation paperwork or contact Ebox to confirm every item you must return. Standard equipment includes a modem, wireless router, and TV decoder box (if you subscribed to TV service). Return all cables, power adapters, and remote controls in the packaging or a secure box.
Return logistics
Ebox may offer pickup at your home or require you to drop equipment at a service centre or authorized return depot. Confirm the method and deadline in your cancellation call or letter. If Ebox arranges pickup, schedule it for a date after your service termination date so you retain access until the last day.
When you return equipment in person, ask the representative to inspect each item and provide you with a signed return receipt listing every piece returned. If you mail equipment, use tracked courier service (Canada Post, UPS, or FedEx) and request a delivery signature. Keep the tracking number until you receive written confirmation from Ebox that all equipment was received and accepted without damage charges.
Deposit refund claims
Upon service termination, Ebox will calculate your final balance, deduct any outstanding usage charges, equipment damage fees, or early termination fees (if applicable), and refund the remainder of your deposit within 30 days. The refund will be issued to the payment method you used when you opened the account (credit card, bank account, or cheque).
If your refund does not arrive within 30 days of service termination, contact Ebox immediately. Yafee recommends sending a follow-up email or registered letter requesting the refund and referencing your cancellation reference number. If Ebox does not respond within 10 business days, file a complaint with your provincial consumer protection authority.
Common mistakes to avoid when cancelling Ebox
Cancelling service does not have to be complicated-most issues arise from simple oversights that you can prevent with a checklist and a clear mind.
Mistake 1: failing to provide written notice
Many customers call to cancel but do not follow up with written confirmation. If Ebox later claims it never received the cancellation request, you have no proof. Always follow a phone call with a confirmation email or registered letter stating your cancellation date and reference number.
Mistake 2: returning equipment late or without documentation
Ebox may charge a non-return fee (typically $150 to $300 per item) if equipment is not returned by the agreed deadline. Even if you return equipment late, photograph it and obtain a signed receipt. This proof protects you if Ebox later claims equipment was never returned or was damaged.
Mistake 3: not tracking the notice period
The 30-day notice period begins on the date you contact Ebox, not the date you intended to cancel. If you call on January 1st and request a termination date of January 15th, Ebox will reject the request because 15 days is less than the required 30-day notice. Plan ahead and submit your cancellation request at least 35 days before your intended end date to account for processing delays.
Mistake 4: ignoring final bills and charges
After your service ends, Ebox will send a final bill reflecting your last month of service, pro-rated if you cancelled mid-month, plus any equipment damage or non-return fees. Review this bill carefully. If you dispute any charge, contact Ebox within 30 days and request an itemized explanation. Yafee has helped thousands of consumers challenge improper charges by documenting equipment returns and requesting detailed billing records.
Mistake 5: cancelling before switching providers
Never cancel Ebox before you confirm that your new provider is ready to activate service on your desired date. A gap in internet or TV service can last weeks if the new provider experiences delays. Coordinate closely with your new provider's activation date and cancel Ebox only after your new service is live and tested.
What to do after cancellation
Once your service terminates and equipment is returned, take a few final steps to ensure your account is fully closed and no further charges appear.
Confirm final account status
Within 10 days of your service termination date, email Ebox customer service and request written confirmation that your account is closed, all equipment has been received, and no outstanding charges exist. Request this confirmation in writing so you have proof if a dispute arises later.
Monitor your credit card or bank account
Check your payment method for 90 days after cancellation to ensure no unexpected charges appear. If Ebox continues to bill you after your service ends, contact your bank or credit card company immediately and dispute the charge. Ebox must credit any unauthorized post-termination charges within 30 days.
Update your internet and TV service elsewhere
Ensure your new provider is fully activated and all services (email, phone, TV streaming) are working before you rely solely on the new connection. Test your connection speed and TV picture quality to confirm you are receiving the service level you contracted for with your new provider.
Comparison: should you stay or switch
Before you finalize cancellation, compare Ebox against other major Canadian providers to confirm your decision is financially sound.
| Provider | 500 Mbps price (CAD/month) | Installation fee | Contract term |
|---|---|---|---|
| Ebox | $40.00 - $50.00 | $0 | Month-to-month or 1-year |
| Rogers | $59.99 | $0 promo | Month-to-month or 2-year |
| Bell Fibre | $64.95 | $0 promo | Month-to-month or 2-year |
| Videotron | $52.99 | $0 promo | Month-to-month or 1-year |
| TekSavvy | $34.95 | $0 | Month-to-month |
| Distributel | $44.99 | $0 | Month-to-month |
If you find a significantly cheaper alternative with faster speeds or better customer service ratings, cancelling Ebox is likely the right move. However, if Ebox matches or beats competitors' prices and your service quality is acceptable, consider renegotiating rather than cancelling. Yafee recommends calculating your total switching cost (any early termination fees minus the monthly savings over 12 months) to determine whether moving providers will save you money in the long run.
How to resolve disputes if Ebox refuses to cancel or refund
If Ebox claims it never received your cancellation request, continues billing after the termination date, or refuses to refund your deposit, you have formal recourse under Canadian consumer law.
Escalation process
First, send a formal written complaint to Ebox's customer service department via registered mail. State the facts clearly: the date you requested cancellation, the reference number (if provided), and the specific charges or refund you are disputing. Request a written response within 10 business days.
If Ebox does not respond or denies your claim, file a complaint with your provincial consumer protection authority. In Quebec, contact the Office of the Protecteur du consommateur (protecteur-qc.ca). In Ontario, contact the Ministry of Government and Consumer Services (ontario.ca/consumerprotection). These authorities can investigate Ebox's conduct and compel refunds or service credits if they find the company acted unfairly.
You may also pursue small claims court if your dispute involves less than $15,000 (or provincial equivalent). Small claims court is designed for consumers and does not require a lawyer. You will need to present your cancellation request, confirmation email, payment records, and any correspondence with Ebox demonstrating that the company refused your request or withheld a refund without justification.
Checklist for cancelling Ebox
Print or bookmark this checklist to ensure you complete every step correctly and on time.
- Confirm your account number and current service address.
- Review your current contract terms to identify the required notice period (typically 30 days).
- Call Ebox at 1-844-323-EBOX or send registered mail cancellation notice.
- Request and record the cancellation reference number and effective termination date.
- Ask about equipment return methods, deadlines, and locations.
- Photograph all rented equipment (modem, router, decoder, remotes) in working condition.
- Return equipment by the agreed deadline via tracked mail or in-person drop-off.
- Obtain a signed equipment return receipt documenting every item returned.
- Monitor your account for final billing within 30 days of termination.
- Review the final bill for accuracy and dispute any unexpected equipment damage or non-return fees within 30 days.
- Verify refund receipt within 30 days of service termination.
- Confirm with Ebox that your account is fully closed and no further billing will occur.
- If Ebox refuses to refund or continues billing, file a complaint with your provincial consumer authority.
Contact information for Ebox cancellation and complaints
Use the contact methods below to request cancellation, follow up on refunds, or escalate disputes with Ebox.
Ebox customer service
- Phone: 1-844-323-EBOX (1-844-323-3269) - Available Monday to Friday, 9:00 AM to 9:00 PM ET; Saturday and Sunday, 10:00 AM to 6:00 PM ET.
- Online support: Visit ebox.ca and use the chat feature or submit a contact form.
- Mailing address: Check your service agreement or the Ebox website for the registered office address in your province.
Provincial consumer protection authorities
- Quebec: Office of the Protecteur du consommateur, protecteur-qc.ca, 1-888-672-2556.
- Ontario: Ministry of Government and Consumer Services, ontario.ca/consumerprotection, 1-800-889-9768.
Final summary and next steps
Cancelling Ebox is a straightforward process when you follow the steps outlined in this guide. You have the right under Canadian consumer protection law to terminate your service with 30 days' written notice, receive a full refund of deposits within 30 days of termination, and avoid unreasonable equipment damage charges.
The key to a smooth cancellation is documentation: send written notice, keep confirmation numbers, photograph equipment before return, and obtain signed receipts. If Ebox disputes your refund or ignores your cancellation request, your provincial consumer protection authority has the power to investigate and compel the company to comply.
Yafee (yafee.com) has helped thousands of Canadian consumers navigate telecom cancellations, challenge improper charges, and recover deposits without frustration. Whether you decide to renegotiate with Ebox or switch to another provider, this guide equips you with the legal framework, contact methods, and procedural steps needed to exit confidently. Follow the checklist, document every interaction, and do not hesitate to escalate to provincial authorities if Ebox fails to honour your cancellation request or refund.