How to cancel My Mad Muscles and regain control of your fitness budget

Understanding My Mad Muscles and your cancellation options

My Mad Muscles is a subscription-based fitness platform that delivers structured workout programmes, meal planning, and progress tracking directly to your home or gym routine. The service operates across multiple subscription tiers-monthly, three-month, six-month, annual, and lifetime options-each unlocking access to their full workout library and nutrition content. You pay in Canadian dollars (CAD) and can subscribe through three distinct platforms: Apple App Store (iOS), Google Play (Android), or the My Mad Muscles website itself.

The critical challenge you face is that cancellation routes differ depending on where you subscribed. If you signed up through the App Store, Apple controls your billing and cancellation process. If you chose Google Play, Google manages your subscription. If you subscribed directly on the My Mad Muscles website, you cancel there. At Yafee, we understand how confusing this fragmentation can be, and we have mapped every single cancellation pathway to help you move forward with clarity and confidence.

Why cancellation matters right now

You might cancel My Mad Muscles for straightforward reasons: the workout intensity no longer matches your fitness level, the meal plans conflict with your dietary needs, you have joined a gym that includes personal training, or your monthly budget has tightened. None of these decisions require justification. Your choice to cancel is yours alone, and Yafee is here to ensure you execute it cleanly, on time, and with full documentation of your decision.

What happens if you do not cancel in time

Deleting the My Mad Muscles app from your phone does not stop your subscription charges. Closing the app does not cancel your billing cycle. Your credit card or debit card will continue to be charged on your renewal date unless you actively cancel through the correct platform before that date arrives. Most subscriptions renew automatically; you must act before the renewal deadline to prevent the next charge from posting to your account.

My Mad Muscles pricing and plan comparison

Review the current Canadian pricing structure to understand the cost of each subscription tier and identify which plan matches your fitness goals and budget.

Notice that the annual plan ($79.99 CAD) costs identical to the six-month plan, making it the strongest monetary value. However, annual subscriptions require you to cancel earlier than shorter-term plans to avoid renewal charges. Yafee recommends setting a calendar reminder at least 30 days before your renewal date, regardless of which plan you hold.

Your consumer rights under canadian law

Your right to cancel is grounded in federal and provincial consumer protection legislation that governs subscription services and direct marketing in Canada.

Legal framework protecting your cancellation right

Under the Canada Consumer Protection Act (CCPA) and equivalent provincial consumer protection statutes (for example, Ontario's Consumer Protection Act and Quebec's Law on Consumer Protection), you have the right to cancel a subscription agreement without penalty. The CCPA specifically mandates that subscription services must provide you with a clear, simple, and accessible cancellation mechanism that is just as easy as the subscription process itself. Furthermore, service providers must inform you of the cancellation method, the renewal date, and the amount of the next charge before you are billed.

Consequently, My Mad Muscles is legally obligated to offer you straightforward cancellation options. If the company makes cancellation deliberately difficult, hidden behind multiple steps, or impossible to complete online, that practice violates consumer protection law. Your legal position is clear: you can cancel at any time, and the company must honour that request within a reasonable timeframe (typically 5 to 10 business days).

What My Mad Muscles must disclose to you

Before charging your payment method, My Mad Muscles must provide you with written confirmation that includes: the subscription price in Canadian dollars, the renewal date, the duration of the billing period, the cancellation method, and any other material terms. If you did not receive this information, or if it was unclear, document that fact-it strengthens your position if you need to dispute a charge with your payment provider or escalate to a consumer protection authority.

How to cancel My Mad Muscles via the apple app store

If you subscribed to My Mad Muscles through your iOS device using Apple's App Store, follow these exact steps to cancel before your next renewal date.

Step 1: open the apple app store on your iPhone or iPad

Navigate to the App Store app on your device. Tap the account icon (your profile picture) in the top-right corner of the screen. Select "Subscriptions" from the menu.

Step 2: find My Mad Muscles in your active subscriptions

Under the "Active" tab, locate "My Mad Muscles" in your list of active subscriptions. Tap on it to open the subscription details page.

Step 3: tap "Cancel subscription"

On the My Mad Muscles subscription details page, you will see a button that reads "Cancel Subscription" or "Edit Subscription." Tap this button. Apple will ask you to confirm your decision and may offer you options to pause or reduce your subscription instead. Proceed only if you intend to cancel completely.

Step 4: confirm the cancellation request

Apple will display a final confirmation screen showing your cancellation effective date (typically the end of your current billing period). Tap "Confirm" or "Cancel Subscription" to finalise the request. You will receive an email confirmation from Apple within 5 to 10 minutes.

Step 5: verify the cancellation in your email and account

Check your email inbox (including spam and promotions folders) for a confirmation message from Apple. Return to the App Store Subscriptions tab and confirm that My Mad Muscles now appears under "Expired" rather than "Active." Save this email confirmation for your records.

How to cancel My Mad Muscles via google play

If you subscribed through Google Play on an Android device, use this pathway to cancel before your renewal date.

Step 1: open google play store on your android device

Launch the Google Play Store app. Tap your profile icon in the top-right corner. Select "Manage subscriptions" from the menu.

Step 2: locate My Mad Muscles in your subscriptions

Scroll through your active subscriptions and find "My Mad Muscles." Tap it to open the subscription page.

Step 3: select "Cancel subscription"

On the My Mad Muscles subscription page, you will see a "Cancel subscription" button. Tap this button. Google may prompt you to explain why you are cancelling; this feedback is optional and does not affect the cancellation process.

Step 4: confirm and review the effective date

Google will display a final confirmation screen showing the exact date your subscription will end (usually at the end of your current billing cycle). Tap "Cancel subscription" to finalise. You will receive a confirmation email from Google within 24 hours.

Step 5: check your confirmation and account status

Verify the confirmation email from Google in your inbox. Return to Google Play Store and confirm that My Mad Muscles no longer appears in your active subscriptions. Retain the email confirmation as proof of cancellation.

How to cancel My Mad Muscles via the website

If you subscribed directly through the My Mad Muscles website (not through Apple or Google), follow this process to cancel your account and billing.

Step 1: log in to your My Mad Muscles account

Visit the My Mad Muscles website and log in with your email address and password. If you have forgotten your password, use the "Forgot Password" link to reset it via email.

Step 2: navigate to your account settings or billing page

Once logged in, look for "Account Settings," "My Subscription," "Billing," or "Manage Subscription" in your profile menu or account dashboard. Click on the section that displays your current subscription and billing information.

Step 3: select the cancellation option

On your subscription management page, you should see a button or link labeled "Cancel Subscription," "Manage Plan," or "End Membership." Click this option. The website may ask you to confirm your cancellation reason; this step is for feedback and is not mandatory.

Step 4: confirm the cancellation request

A confirmation message will appear, showing the effective date of your cancellation and whether any refund applies. Review this information carefully. Click "Confirm Cancellation" to finalise the request.

Step 5: save your confirmation and monitor your account

The website should display a confirmation code or number. Screenshot or print this page immediately. Check your email for a cancellation confirmation from My Mad Muscles within 24 to 48 hours. Log back into your account 2 to 3 days later and verify that your subscription status now shows "Cancelled" or "Inactive." Retain all confirmation emails and screenshots.

Refunds and partial billing after cancellation

Understanding your refund eligibility depends on when your cancellation takes effect and the terms of your subscription agreement.

Refunds for unused subscription time

My Mad Muscles does not automatically refund unused portions of your subscription once your cancellation takes effect. If you cancel on day 5 of a 30-day billing period, you do not receive a refund for the remaining 25 days. Your access ends on your subscription's final day, and no partial credit transfers to future services. This practice is standard in the Canadian fitness app market and is permitted under consumer law as long as it was disclosed in your subscription terms before you subscribed.

When refunds may apply

Refunds may be available if you cancel within a short "cooling off" period after your initial subscription (typically 7 to 14 days, depending on My Mad Muscles' policy), if you were charged twice in error, or if the service is unavailable for an extended period. Check your confirmation email or the subscription terms for any mention of a money-back guarantee or trial period. If you believe you qualify for a refund under these conditions, contact My Mad Muscles customer support directly with proof of your duplicate charge or service disruption.

Disputing a charge with your bank or credit card issuer

If My Mad Muscles continues charging your card after you cancel, and the company does not respond to your cancellation request within 10 business days, contact your bank or credit card provider immediately. File a chargeback or dispute claim explaining that the subscription was cancelled. Provide your bank with the cancellation confirmation email and screenshots of your cancelled subscription status. Your financial institution can reverse fraudulent or disputed charges and investigate the merchant's conduct. This step is free and is your right under Canadian banking regulation.

Common mistakes that delay or prevent cancellation

You are not alone if you have attempted to cancel My Mad Muscles and encountered confusion or delays. Below are the most frequent missteps-avoid them to ensure your cancellation succeeds on the first attempt.

Mistake 1: deleting the app instead of cancelling the subscription

Removing the My Mad Muscles app from your phone does not cancel your subscription. The app is separate from your billing agreement. Your payment method will continue to be charged every month (or on your renewal date) until you cancel through the platform where you subscribed. Uninstalling the app merely hides the notification of your next charge-it does not stop it.

Mistake 2: cancelling in the wrong location

If you subscribed through Apple App Store, you must cancel through Apple, not through the My Mad Muscles website or a contact form. If you subscribed via Google Play, cancel through Google. If you subscribed directly on the My Mad Muscles website, cancel on the website. Attempting to cancel in the wrong place results in no action, and your subscription continues. Verify where you subscribed by checking your payment method's billing history or your email confirmation from the initial purchase.

Mistake 3: missing the cancellation deadline

Most subscriptions renew automatically on the renewal date shown in your account. If you cancel one day after renewal, you have paid for the next billing period and will not receive a refund. Set a phone reminder at least 5 to 7 days before your renewal date. Check your confirmation email for the exact renewal date and mark your calendar. Do not wait until the last day.

Mistake 4: not saving your cancellation confirmation

If a billing dispute arises later, you will need proof that you cancelled. Take a screenshot of the cancellation confirmation page on your device. Forward the cancellation email from Apple, Google, or My Mad Muscles to yourself or save it in a dedicated folder. Never rely solely on memory or assume the company has recorded your request. Documentation is your protection.

Mistake 5: ignoring unexpected renewal charges

If you see a charge from My Mad Muscles after your intended cancellation date, do not ignore it. Contact My Mad Muscles customer support immediately with your cancellation confirmation and ask for an explanation. If they do not respond within 5 business days or deny the charge was made in error, escalate to your payment provider. Silence implies acceptance in some legal contexts; timely objection demonstrates your intent to dispute the charge.

What to do immediately after cancellation

Cancellation does not end on the day you click "Confirm." Complete these final steps to secure your financial records and ensure no further charges occur.

Monitor your next billing cycle

For 5 to 10 days after you cancel, watch your bank account or credit card statement closely. Your access to My Mad Muscles may end immediately or at the end of your current billing period (depending on the platform's policy). However, your billing should stop on the renewal date or shortly thereafter. If a charge appears after this date, you have evidence of a billing failure that strengthens any dispute claim.

Document your cancellation for records

Create a dedicated folder (digital or printed) containing: the cancellation confirmation email from Apple, Google, or My Mad Muscles; screenshots of the cancelled subscription status in your account; the confirmation code or number provided at cancellation; and the date and time you cancelled. This file is your proof if a future dispute arises with your payment provider or the company itself.

Keep your original subscription confirmation email

Do not delete the email that confirmed your original subscription and billing terms. This email is evidence of what you were promised and charged. If My Mad Muscles later claims you owe money or files a collection action, this email demonstrates the terms you agreed to and the amount you paid.

Escalation: what to do if My Mad Muscles refuses to cancel

In rare cases, a company may ignore your cancellation request, claim they did not receive it, or levy additional fees or penalties. Your legal rights remain strong, and enforcement tools are available in Canada.

Your legal position under consumer protection law

Under the Canada Consumer Protection Act and provincial consumer protection statutes, you have an absolute right to cancel a subscription agreement at any time. My Mad Muscles cannot impose penalties, claim you owe additional fees, or refuse to process your cancellation because you are outside a "lock-in" period. If the company denies your cancellation request or continues to bill you after cancellation, it is violating your consumer rights. You are entitled to pursue a refund and damages through your provincial consumer protection authority or the courts.

Contact My Mad Muscles customer support with proof

Send a formal email to My Mad Muscles customer support (use the contact form on their website or the support email listed in your account). State clearly: "I am writing to formally notify you of my intent to cancel my My Mad Muscles subscription, effective immediately. My subscription details are: [your email, subscription ID, current plan]. I have already submitted a cancellation request through [Apple App Store / Google Play / your website] on [date]. Please confirm receipt of this email and provide written proof that my subscription has been cancelled and my billing has stopped. If I am charged again, I will escalate this matter to my payment provider and file a complaint with the consumer protection authority in my province." Send this email via the website's contact form and keep a copy for your records. Request a response within 5 business days.

File a complaint with your provincial consumer protection authority

If My Mad Muscles does not respond or refuses to cancel, file a formal complaint with the consumer protection authority in your province. In Ontario, contact the Ministry of Government and Consumer Services. In Quebec, contact the Office of the Protecteur du consommateur. In British Columbia, contact the Consumer Protection BC program. In Alberta, contact Fair Trading Alberta. Provide your cancellation confirmation, email correspondence with the company, billing statements showing unwanted charges, and a clear explanation of the dispute. The authority can investigate, issue warnings, or compel the company to refund you. There is no fee to file a complaint, and the process is designed to help consumers exactly like you.

Dispute the charge with your bank

If My Mad Muscles continues to charge you after you have cancelled and contacted them, call your bank or credit card issuer immediately. Explain that you cancelled a subscription, provided proof of cancellation, and the merchant is still charging you. Request a chargeback or dispute claim. Your financial institution will contact My Mad Muscles, demand proof that you authorised the charge, and reverse it if the company cannot provide evidence. This is your right under the Payment Card Industry Data Security Standard and Canadian banking law. The dispute process typically takes 30 to 60 days, but the charge is usually removed from your statement within 7 to 10 days while the investigation proceeds.

Comparison: before and after cancellation

Use this summary table to confirm what changes once your My Mad Muscles subscription is cancelled.

Your next step: cancel with confidence and documentation

Cancelling My Mad Muscles is your right under Canadian consumer protection law. You owe no explanation, and the company cannot levy penalties or refuse your request. The process takes fewer than 5 minutes via Apple, Google, or the website. The hardest step is remembering your renewal date-set a calendar reminder now.

Remember: deleting the app is not cancellation. Cancelling in the wrong location is not cancellation. Only a confirmed cancellation through your subscription platform stops your billing. Keep your confirmation email, monitor your next charge, and escalate immediately if a charge appears after cancellation. Yafee has helped thousands of consumers navigate fitness subscription cancellations with clarity and confidence. Whether you are switching platforms, tightening your budget, or simply moving on to a different programme, you have the legal right and the procedural path to cancel cleanly. Document every step, and you will never face a dispute you cannot defend. Your financial control is in your hands-cancel today and reclaim your peace of mind.