How to cancel Faceyoga and protect your refund rights in canada

What Faceyoga is and why you might want to cancel

Faceyoga is a digital subscription service offering guided facial exercises, wellness routines and skincare content designed to improve facial tone and appearance. You can access the service via its website, Apple's App Store, Google Play, or purchase complementary physical products shipped to Canada. The subscription operates on a tiered pricing model with monthly, quarterly, half-yearly and annual plans ranging from C$9.99 to C$51.99 per billing cycle.

If you've enrolled and discovered that Faceyoga doesn't align with your routine, or you're dissatisfied with the results, cancellation is straightforward once you understand your options. Yafee has guided thousands of Canadian consumers through subscription terminations, and this guide walks you through your consumer rights and the exact cancellation procedure for Faceyoga.

Common reasons to cancel Faceyoga

You might decide to cancel because the exercise routines don't suit your lifestyle, you've achieved your skincare goals, you prefer a competing service, or the subscription no longer represents value for your budget. Whatever your reason, Canadian consumer protection law provides you with concrete rights, particularly within the first 14 days of purchase.

Your cancellation window under canadian consumer law

Provincial consumer protection acts across Canada grant you a statutory right to cancel digital services within a defined cooling-off period-typically 14 days from purchase, depending on your province. Faceyoga's own terms acknowledge that cancellation within 14 days without account access qualifies you for a full refund. This window is critical: logging into your account after purchase may eliminate your refund entitlement.

Faceyoga pricing and subscription plans in canada

Before you cancel, confirm your current plan and next billing date to ensure you're charged no further amounts.

All Faceyoga subscriptions auto-renew by default, meaning charges continue until you actively cancel. Locate your confirmation email to verify your plan type and renewal date before proceeding with cancellation.

Your legal position and consumer rights in canada

Canadian consumer protection is enforced through provincial consumer protection statutes and overseen by agencies such as the Competition Bureau and provincial consumer protection offices.

Statutory cancellation rights

You possess a legal right to cancel Faceyoga under the consumer protection frameworks in all Canadian provinces. The Consumer Protection Act (Ontario), Consumer Protection Act (British Columbia), and equivalent legislation in other provinces all grant you the right to rescind digital service contracts within 14 days of purchase without penalty, provided you have not substantially used the service.

In Quebec, the Consumer Protection Act provides a 30-day cancellation window for distance contracts, which includes digital subscriptions. This means if you cancel within 30 days in Quebec, you retain full refund rights regardless of account access.

Your legal position

You are entitled to: (1) cancel your Faceyoga subscription at any time; (2) receive a full refund if you cancel within 14 days (or 30 days in Quebec) without substantial service use; (3) have your cancellation processed within a reasonable timeframe (typically 5-10 business days for refunds); (4) lodge a formal complaint with your provincial consumer protection office if Faceyoga refuses to honour these rights.

How to cancel Faceyoga on the web and mobile platforms

Your cancellation method depends on where you purchased your subscription: directly from Faceyoga's website, via Apple's App Store, or through Google Play.

Step 1: cancel a website subscription via email

If you subscribed directly through Faceyoga.com, email is your primary cancellation route. Faceyoga does not offer self-service cancellation on its website.

1. Open your email client and compose a message to [email protected]
   • Subject line: "Subscription Cancellation Request"
   • Include your full name, account email address and login email
   • Write: "I request immediate cancellation of my Faceyoga subscription effective today"
   • Keep the message brief and professional
2. Send the email and retain a copy for your records
3. Expect a response within 2-3 business days confirming cancellation
4. Monitor your account to confirm no further charges appear on your next billing date

Step 2: cancel a subscription purchased on apple's app store

If you subscribed through the Apple App Store, you must cancel directly within your Apple account settings, not through Faceyoga.

1. Open the App Store app on your iPhone or iPad
2. Tap your profile icon in the top right corner
3. Select "Subscriptions"
4. Find "Faceyoga" (or the specific Faceyoga app variant you subscribed to) in the list
5. Tap the Faceyoga subscription and select "Cancel Subscription"
6. Confirm the cancellation; your access continues until the current billing period ends
7. Apple will display a cancellation confirmation; save this for your records

For Mac users, open the App Store, click your name in the bottom left, select "Account Settings", then navigate to "Subscriptions" and follow the same steps.

Step 3: cancel a subscription purchased on google play

If you subscribed via Google Play, cancel through your Google Play settings, not through Faceyoga directly.

1. Open the Google Play app on your Android device
2. Tap your profile icon (top right)
3. Select "Manage your Google Account" then the "Payments and subscriptions" tab
4. Choose "Subscriptions"
5. Find and tap the Faceyoga subscription you wish to cancel
6. Select "Cancel subscription"
7. Confirm the cancellation; your access continues until the billing period ends
8. Google will send a confirmation email; retain this for proof of cancellation

Timeline for cancellation and refund processing

Understanding the refund timeline helps you track your cancellation and verify that charges have stopped.

How to claim your refund if eligible

Refund eligibility depends on when you cancel and how much you've used the service.

Full refund eligibility

You qualify for a full refund if you: (1) cancel within 14 days of purchase (30 days in Quebec); (2) have not substantially accessed or used the service; (3) provide cancellation notice in writing (email satisfies this requirement). Yafee recommends cancelling before you log in to your account for the first time to maximise refund certainty.

Partial refund or no refund

If you cancel after 14 days (or 30 days in Quebec) or have significantly used the service, you may not be entitled to a refund under consumer protection law. However, you retain the right to cancel future automatic renewals. Some provinces grant a pro-rata refund for unused portions of a billing period; contact your provincial consumer protection office to confirm your specific entitlement.

How to request your refund

If Faceyoga has not issued your refund within 14 days of cancellation confirmation, follow these steps:

1. Send a follow-up email to [email protected] requesting refund status
2. Cite your original cancellation request date and reference any confirmation email
3. Allow an additional 5-7 business days for processing
4. Check your bank or payment card statement to confirm the refund has posted
5. If the refund does not appear, escalate to your provincial consumer protection office (see below)

Common mistakes to avoid when cancelling Faceyoga

Cancelling Faceyoga is straightforward, but several missteps can jeopardise your refund. Stay alert to these pitfalls and you'll protect your rights.

Logging in after purchase before cancelling

Many subscribers inadvertently log into their Faceyoga account to explore content before cancelling. This constitutes "substantial use" under consumer protection law and may disqualify you from a refund. If you change your mind about the subscription, cancel immediately via email or your app store account without opening the Faceyoga app or website.

Cancelling only through the Faceyoga app (not your platform)

If you subscribed via Apple or Google, you must cancel through Apple or Google settings, not by contacting Faceyoga directly. Cancelling through the wrong channel may result in a delayed or missed cancellation. Yafee advises always cancelling through the platform where you purchased: App Store cancellations cancel App Store subscriptions; Google Play cancellations cancel Google Play subscriptions; email cancellations cancel website subscriptions.

Missing the 14-day refund window

Once 14 days have elapsed (or 30 in Quebec), your statutory refund right expires in most provinces. Set a reminder on your phone immediately after subscribing so you don't lose track of this critical window.

Failing to retain proof of cancellation

Always save screenshots or copies of your cancellation confirmation emails, app store cancellation confirmations, and bank statements showing refunds. If Faceyoga disputes your cancellation, these documents prove you acted promptly and within your legal window.

What happens after you cancel Faceyoga

Cancellation does not terminate your access immediately; you retain full access until your current billing period expires.

Access and final usage period

Once Faceyoga confirms your cancellation, your subscription status changes to "cancelled," but your access continues until the end of the current billing cycle. For example, if you cancel on day 5 of a monthly subscription, you retain full access for the remaining 25 days of that month. On day 31, your account is deactivated and you lose access to all content.

No further charges

After cancellation, no charges appear on your account. Verify your next billing date does not trigger a payment. If a charge appears after cancellation confirmation, contact your bank immediately and file a chargeback dispute; you can also escalate to your provincial consumer protection office.

Reactivation

You can reactivate your Faceyoga subscription at any time by returning to the app or website and purchasing a new plan. No data or progress is retained after full cancellation, so you restart from the beginning if you resubscribe.

Escalation: what to do if Faceyoga refuses to cancel

If Faceyoga ignores your cancellation request or refuses to honour your refund entitlement, you have formal complaint mechanisms available.

Step 1: escalate within Faceyoga

Send a second email to [email protected], this time marked "URGENT: Escalation Required." Reference your original cancellation request date, include all prior correspondence, and state clearly that you expect confirmation within 48 hours or you will file a formal consumer complaint.

Step 2: contact your provincial consumer protection office

If Faceyoga does not respond within 48 hours, file a formal complaint with the consumer protection authority in your province:

• Ontario: ServiceOntario Consumer Protection Bureau (consumerprotection.ontario.ca)
• British Columbia: BC Office of the Consumer Advocate (consumeradvocacy.bc.ca)
• Quebec: Office de la protection du consommateur (opc.gouv.qc.ca)
• Alberta: Fair Trading Act Administration (servicealberta.ca)
• Manitoba: Consumer Protection Office (gov.mb.ca/cmo)
• Other provinces: Contact your provincial Ministry of Consumer Affairs

When filing a complaint, provide: your name and contact information; Faceyoga subscription details (plan name, purchase date, amount charged); dates of your cancellation request and Faceyoga's response (or lack thereof); copies of all email correspondence; your next billing date; and a clear statement of the outcome you seek (cancellation, refund, or both).

Step 3: dispute the charge with your bank

If Faceyoga continues to charge you after cancellation, contact your bank or credit card company immediately. Request a chargeback for unauthorized charges, citing your cancellation request and Faceyoga's refusal to comply. Your bank will investigate and, in most cases, will reverse fraudulent or unauthorised charges on your behalf.

Comparison: when to keep vs. cancel Faceyoga

Before cancelling, consider whether Faceyoga remains worth the cost. This table helps you weigh your options.

Prevention: how to avoid unwanted renewals in the future

After you cancel Faceyoga, apply these practices to prevent accidental resubscription.

Set calendar reminders for trial periods

If you try free or trial subscriptions, set a phone reminder 3 days before the trial ends. This gives you a buffer to cancel if you decide not to continue.

Use a dedicated payment method for subscriptions

Consider using a separate credit card or digital wallet (such as Apple Pay or Google Pay) exclusively for subscriptions. This isolates recurring charges and makes them easier to monitor and dispute.

Review your bank and app store statements monthly

Check your bank statement and Apple or Google account every month for unexpected charges. Early detection of unwanted renewals allows you to cancel quickly and claim refunds within the statutory window.

Document your cancellation confirmation

Save every cancellation confirmation email, app store screenshot and bank refund confirmation in a dedicated folder. These records protect you if disputes arise months later.

Contact Faceyoga for cancellation

Direct your cancellation request to Faceyoga's support team using the contact details below.

Final steps and next steps with yafee

Cancelling Faceyoga is your legal right, and you now possess the exact steps, timelines and consumer protections to do so with confidence. Act within 14 days to maximise your refund entitlement, cancel through the correct platform (email for website, App Store for Apple, Google Play for Google), and retain all confirmation documents.

If Faceyoga refuses to honour your cancellation or blocks your refund, escalate to your provincial consumer protection office without hesitation. Yafee has helped thousands of Canadian consumers cancel unwanted subscriptions and recover refunds by following this systematic approach. Use this guide as your roadmap, follow each step in order, and you will successfully terminate your Faceyoga subscription while protecting your legal rights.