How to cancel Everfit and reclaim your coaching workflow

What Everfit is and why coaches choose to leave

Everfit is a web and mobile coaching platform that allows fitness professionals to manage clients, build workout programs, track nutrition intake, and communicate with their athletes. The service operates on a freemium model with paid tiers-Starter (free), Pro (approximately $24-28 CAD monthly), and Studio (approximately $130-155 CAD monthly). You can subscribe directly through everfit.io or via the Apple App Store and Google Play, and your billing route determines how you cancel.

You might choose to cancel because the interface does not align with your coaching style, your subscription costs have risen beyond your budget, or you have discovered a competitor platform that serves your clients better. At Yafee, we understand that subscription management requires precision and clarity. This guide walks you through every cancellation method available to you, explains your consumer protection rights under Canadian law, and ensures you understand what happens to your data and billing after you stop paying.

Common reasons fitness coaches cancel Everfit

Coaches often cancel because the 5-client limit on the Starter plan feels restrictive, or the Pro tier pricing does not justify the features they actually use. Others prefer managing clients through direct messaging or email and do not need a dedicated app. Some cancel after switching to a platform with stronger integrations (such as Stripe, Zapier, or custom CRM tools). Whatever your reason, your decision to exit is valid-and Yafee is here to ensure you complete the process correctly and protect your data.

What you lose when you cancel

After cancellation, you retain access to your account history and client records for a limited period (typically 30 days), but you will lose the ability to add new clients, send coaching messages, or update workout programs. Your clients will receive a notification that your account is inactive. If you have paid for annual billing or a multi-month plan, confirm whether you are entitled to a prorated refund under Canadian consumer protection law before you submit your cancellation.

Everfit pricing and subscription tiers

Review the plan details below to understand what you are paying for and what features you will lose.

Pricing on Everfit's website is listed in USD, so your actual Canadian billing depends on the exchange rate and your payment method at the time of purchase. Monthly plans renew automatically on the same date each month until you cancel. If you are unsure of your current plan, log in to your Everfit account and check your billing section.

How to cancel Everfit on each platform

Your cancellation method depends on where you subscribed-directly on the web, via Apple App Store, or via Google Play-because each platform handles billing separately.

Cancel Everfit via the web (everfit.io)

1. Sign in to your Everfit account at everfit.io using your email address and password.
2. Navigate to your account settings or billing section. Look for a menu item labeled "Account," "Settings," "Billing," or "Subscriptions."
3. Locate your active subscription and select the option to "Cancel subscription," "Downgrade plan," or "Cancel membership."
4. Confirm your cancellation when prompted. Everfit will ask you to verify that you want to cancel; select "Yes," "Confirm," or "Cancel now."
   • Everfit may ask you why you are leaving; this feedback is optional and does not affect your cancellation.
5. Check your email inbox (and spam folder) for a cancellation confirmation message from Everfit. Save this email as proof of cancellation.
6. Return to your billing section and verify that your subscription status now shows "Cancelled" or "Inactive."

Troubleshooting: If you do not see a "Cancel" button in your billing settings, your subscription may be managed through Apple or Google instead of Everfit directly. Proceed to the relevant app store section below.

Cancel Everfit on apple app store (iPhone or iPad)

1. On your Apple device, open the Settings app.
2. Tap your name or Apple ID at the top of the screen.
3. Select "Media & Purchases" or "Subscriptions."
4. Find and tap "Everfit" in your list of active subscriptions.
5. Select "Cancel Subscription" or "Remove" (wording varies by iOS version).
6. Confirm when prompted. Your cancellation takes effect at the end of your current billing period.
7. Take a screenshot of the cancellation confirmation for your records.

Important: Cancelling through Apple App Store stops your subscription but does not delete your Everfit account. Your coaching data remains accessible until Everfit's data retention policy expires (typically 30-90 days after cancellation).

Cancel Everfit on google play (Android devices)

1. On your Android device, open the Google Play Store app.
2. Tap your profile icon in the top right corner.
3. Select "Payments and subscriptions," then "Subscriptions."
4. Find and tap "Everfit."
5. Select "Cancel Subscription" or "Unsubscribe."
6. Choose a reason for cancellation (optional) and confirm.
7. Your subscription will cancel at the end of your current billing cycle. Save the confirmation message or screenshot.

Timing note: On both Apple and Google platforms, your cancellation does not take effect immediately. You retain access and continue to be charged until the end of your billing period. Your cancellation is final on the date your subscription renews; you will not be charged again after that date.

Your consumer rights and legal protections in canada

Under Canadian consumer protection law, you have specific rights when cancelling digital subscriptions.

Your legal position

In Canada, the Consumer Protection Act (federal and provincial versions) grants you the right to cancel a subscription within a cooling-off period and to receive a refund of pre-paid amounts that you have not used. Federal jurisdiction covers online services, while provincial consumer protection offices handle complaints if Everfit does not comply. Furthermore, the Regulation of Unsolicited Telecommunications and Agreement for Distance Contracts sets clear timelines for cancellation confirmation and refund processing. Consequently, if Everfit charges you after you have cancelled, or refuses to refund pre-paid fees, you can file a complaint with your provincial consumer protection authority (for example, the Ontario Ministry of Government and Consumer Services, or equivalent in your province).

Key protections include the following:

• Cooling-off period: You have 14 calendar days from the date you subscribe (for distance contracts entered online) to cancel without penalty.
• Cancellation timelines: Everfit must process your cancellation within 15 business days and confirm it in writing or by email.
• Refund entitlement: If you cancel within the cooling-off period, you are entitled to a full refund of all amounts paid, less any services you have already received or used.
• No cancellation fees: Everfit cannot charge you a termination fee or early-exit penalty.

If Everfit refuses to cancel or refund you

In the event that Everfit does not respond to your cancellation request within 15 business days, or refuses to refund you, file a complaint with the consumer protection authority in your province. In Ontario, this is the Ministry of Government and Consumer Services; in British Columbia, the Office of the Superintendent of Consumer Services. Most provincial authorities accept complaints online or by mail and will investigate on your behalf at no cost.

Additionally, you can escalate to the Canadian Radio-television and Telecommunications Commission (CRTC) if the dispute involves billing practices or unsolicited charges. Document all communications with Everfit-emails, screenshots, and cancellation confirmations-and provide these when you file your complaint.

Refund eligibility and timeline

Your refund depends on when you cancel and which billing option you selected.

Contact Everfit's support team ([email protected] or via the app's help centre) to confirm your refund status. Everfit will issue refunds to the payment method you used to subscribe-typically your credit card or Apple/Google account within 7-15 business days. If you do not see the refund within 30 days, contact your card issuer or payment provider and request a chargeback or dispute.

What happens to your data after cancellation

After you cancel, your account and client data remain stored in Everfit's servers for a limited time.

Data retention and access

Everfit typically allows you to download your client data (workout programs, nutrition logs, progress notes) for up to 30 days after cancellation. After that period, Everfit may permanently delete your account and all associated data. If you want to preserve your coaching records or client feedback, export your data before you cancel.

To export your data, log in to your account, navigate to your settings, and look for an "Export" or "Download data" option. If this option is not visible, contact Everfit support and request a data export. In Canada, your right to access and download your personal data is protected under the Personal Information Protection and Electronic Documents Act (PIPEDA); Everfit must comply with this request within 30 days.

Client notifications

When you cancel, your active clients will receive a notification that your account is no longer active. They will lose access to your coaching content, but they can request a copy of their program history from Everfit support. Consequently, consider notifying your clients directly before you cancel so they can plan their next steps and download their data if needed.

Common cancellation mistakes and how to avoid them

You are not alone if you have struggled with cancelling a subscription-many coaches inadvertently extend their Everfit commitments or lose refunds because they miss a key step. Here is how to avoid the most common pitfalls.

Mistake 1: cancelling through the wrong platform

If you subscribed through Apple App Store or Google Play, cancelling on everfit.io will not work. Everfit's web portal and the app stores manage billing separately. Always cancel where you subscribed. If you are unsure, check your most recent receipt-it will show whether Apple, Google, or Everfit processed the charge.

Mistake 2: assuming immediate cancellation

Cancellation requests do not take effect instantly. You remain subscribed and will be charged until the end of your current billing period. If your subscription renews on the 15th and you cancel on the 10th, you will still be charged on the 15th. Request your cancellation well before your renewal date to avoid an unwanted charge.

Mistake 3: not saving your confirmation

Always screenshot or save the cancellation confirmation message. If Everfit incorrectly charges you after cancellation, you will need proof that you cancelled. This confirmation also serves as evidence if you file a consumer complaint with your provincial authority.

Mistake 4: downgrading instead of cancelling

The Starter (free) plan allows up to 5 clients. If you select "Downgrade to Starter" instead of "Cancel subscription," you will still have an active account and Everfit may attempt to re-engage you. Cancel completely if you truly want to exit the platform.

Mistake 5: forgetting to export your data

Your client records, programs, and progress notes will be deleted after 30 days. Before you cancel, export or download your data so you can transfer your clients to a new platform or keep your records for your own files.

Comparison: Everfit versus alternative coaching platforms

If you are leaving Everfit, you may be comparing it to other coaching tools. Here is how Everfit stacks up against two common alternatives.

Yafee recommends comparing these platforms based on your specific coaching style-whether you prioritize workout programming, nutrition coaching, video analysis, or client communication. Each tool has strengths; your choice should align with how you actually coach your clients.

After cancellation: what happens next

Cancelling is only the beginning. Here are the concrete next steps to ensure a smooth transition.

Confirm your cancellation

Within 2-3 business days of cancelling, log back into your Everfit account and verify that your subscription status now displays "Cancelled," "Inactive," or "No active subscription." If you still see an active plan, contact Everfit support immediately with your cancellation confirmation email.

Check your next billing date

Look at your credit card or bank statement 5-10 days after your expected renewal date. If Everfit charged you again, contact them immediately and request a refund. If Everfit refuses, file a chargeback through your card issuer or a complaint with your provincial consumer protection office.

Uninstall the app (optional)

If you subscribed via Apple or Google, you can uninstall the Everfit app from your device. This prevents accidental re-subscription and clears up storage space.

Migrate your clients

If you are moving to a different coaching platform, download your client data from Everfit before the 30-day retention period ends. Most alternatives (Trainerize, TrueCoach, Coach's Eye) accept CSV imports or manual client transfers. Notify your clients of your new platform and help them transition their accounts.

Contact details for complaints and escalation

If Everfit does not cancel your subscription or refuses to refund you, escalate your complaint through the official channels below.

Everfit support

Email [email protected] or use the in-app help centre. Provide your cancellation date, subscription plan, and confirmation email. Allow 15 business days for a response.

Provincial consumer protection authorities

• Ontario: Ministry of Government and Consumer Services - [email protected] or call 1-800-889-9768
• British Columbia: Office of the Superintendent of Consumer Services - [email protected]
• Alberta: Fair Trading Act administration - dial 310-0000 then 780-427-8627 or visit asc.ca
• Quebec: Office of the Protecteur du consommateur - protecteurduconsommateur.qc.ca
• Federal (all provinces): Canadian Radio-television and Telecommunications Commission (CRTC) complaints - [email protected]

Payment provider (Apple, google, or your bank)

If Everfit charged you after cancellation, contact your payment provider directly. Apple and Google can reverse unauthorized charges. Your bank or credit card issuer can initiate a chargeback or dispute if the merchant (Everfit) does not respond within 30 days of your refund request.

Final steps: your cancellation checklist

Use this checklist to confirm you have completed every step of the cancellation process.

• I identified which platform I subscribed through (web, Apple, or Google).
• I cancelled my subscription through the correct platform.
• I received and saved a cancellation confirmation email or screenshot.
• I verified that my subscription status now shows "Cancelled" or "Inactive."
• I exported or downloaded my coaching data before the 30-day retention period expires.
• I notified my active clients that my account is closing.
• I checked my billing statement 5-10 days after my expected renewal date to confirm no charge.
• If charged after cancellation, I requested a refund from Everfit or my payment provider.

Why yafee can help you cancel any subscription with confidence

Cancelling digital subscriptions should not require a legal degree or a frustrating support email chain. Yafee has helped thousands of Canadian consumers cancel Everfit and dozens of other fitness, wellness, and software subscriptions-securing refunds, protecting their data, and simplifying their billing. Whether you are cancelling because you found a better platform, your needs have changed, or you simply want to cut back, Yafee provides the legal framework, step-by-step instructions, and consumer protection guidance you need to cancel correctly.

Navigate to Yafee.com today to access our full library of subscription cancellation guides and to start managing your recurring charges with confidence. Yafee combines contract law expertise with plain-language instructions so you understand your rights and complete your cancellation without costly mistakes. Thousands of Canadians trust Yafee to handle their subscription questions-because Yafee puts consumer protection and clarity first.

Your cancellation is your right. Yafee ensures you exercise that right with confidence, speed, and full legal protection.