Yafee is an independent certified electronic mail service. We are neither affiliated with, nor partners of, nor mandated by Alo Moves, whose name is mentioned solely to identify the recipient of your letter. The trademarks and logos cited belong to their respective owners.
Unlimited Yafee Premium: promotional offer at $1.47 for 48h, then $79.87 per month with no commitment
SLMDJTAC
Over 30,000 users trust us
Cancel your subscription
Alo Moves in 2 minutes
A 100% personalised cancellation letter, legally compliant and sent by registered mail with acknowledgement of receipt.
GDPR compliant
Your data is secureFast & effective
Processed within 24hResults guaranteed
Refund if refused48h satisfaction-or-refund guarantee
1Letter type
2Your details
3Payment
100% secure payment
They already cancelled Alo Moves
Join thousands of satisfied users
SLMDJTAC30K
over 30,000users trust us
How does it work?
Cancel your Alo Moves subscription with zero hassle
1
Fill in the form
Give us your details and those of your Alo Moves subscription.
2
We write your letter
Our team drafts a 100% personalised, legally compliant cancellation letter.
3
We send it for you
Sent by registered mail with acknowledgement to Alo Moves. Nothing else for you to do.
Legal and compliant
Our letters follow consumer law and GDPR.
Fast
Your letter is sent within 24 business hours.
Real-time tracking
Follow your request from your personal space.
Results guaranteed
Full refund if Alo Moves refuses your cancellation.
Frequently asked questions
Cancel Alo Moves: The Right Way
How to cancel Alo Moves in canada: your complete legal guide
Why you might cancel Alo Moves and what to know first
Alo Moves is a subscription-based digital fitness platform that delivers on-demand yoga, pilates, strength training, and meditation classes via your phone, tablet, or VR headset. The service charges you automatically each month or year, depending on which plan you selected during signup. After your 14-day free trial expires, recurring charges begin unless you actively cancel. Yafee specializes in helping Canadian consumers navigate exactly this scenario: you signed up with the best intentions, but now the service no longer fits your life or budget.
Many Canadians pause their fitness routines mid-year, shift to in-person studios, or discover the class library no longer matches their evolving interests. That is completely normal. What matters now is understanding your legal right to cancel and executing the cancellation correctly so you do not face unauthorized charges. In Canada, your right to cancel is protected under the Consumer Protection Act, which requires companies to honor cancellations promptly and clearly communicate their policies upfront.
The challenge is that Alo Moves operates from the United States and may not immediately refund annual plans if you cancel mid-year. Yafee recommends documenting your cancellation request and retaining proof of submission, because this evidence becomes critical if a dispute arises with your bank or credit card company later.
Common reasons canadians cancel Alo Moves
You might cancel because the class catalog feels stale, you have returned to in-person studio classes, or you simply cannot afford the monthly recurring charge anymore. Others cancel after realizing they rarely complete a full session before life gets busy. Some discover they prefer YouTube fitness content or a different subscription platform that better suits their style. Whatever your reason, you deserve a cancellation process that does not punish you or hide fees in obscure fine print.
Alo Moves pricing in canada and billing cycles
Understanding your exact monthly or annual charge helps you decide whether cancelling immediately makes financial sense or whether waiting until your next renewal date is smarter. Alo Moves prices its plans in USD on the main website; your Canadian credit card is charged in CAD at the prevailing exchange rate, so amounts may fluctuate slightly month to month.
| Plan type | Canadian pricing | Billing cycle | What you receive |
|---|---|---|---|
| Monthly (web or app) | ~CAD $28.00 | Every 30 days | Unlimited access to full class library |
| Annual (web or app) | ~CAD $282.00 | Once per year | Unlimited access, 20% savings versus monthly |
| Meta Quest VR monthly | ~CAD $14.00 | Every 30 days | VR classes on Meta Quest headsets only |
| Meta Quest VR annual | ~CAD $95.00 | Once per year | VR classes, full year of access |
| Note: Prices shown are approximate and reflect current exchange rates. Verify the exact CAD amount at checkout before confirming any purchase. Your bank statement will show the precise charge in Canadian dollars. | |||
Should you cancel now or wait?
Before you proceed with cancellation, answer three honest questions. First, are you genuinely not using the platform, or are you experiencing a temporary slump that a short break could fix? Second, could downgrading to a lower-cost plan or pausing your subscription (if available) solve this instead of full cancellation? Third, if you are on an annual plan, how many months remain, and is the remaining value worth keeping versus the cost of early exit?
Yafee advises that if you are within the first 14 days of a free trial or within 30 days of purchase on certain platforms (such as Apple App Store or Google Play), you may be eligible for a full refund under those platforms' separate return policies, even if Alo Moves itself does not refund mid-year cancellations. Always check the terms of your specific purchase channel before assuming no refund is available.
Your consumer rights under canadian law
When you cancel Alo Moves, your rights are protected by the Consumer Protection Act, which applies across all Canadian provinces. This law requires all companies, including US-based services like Alo Moves, to honor cancellation requests without delay and to cease charging you immediately upon confirmed cancellation.
Your legal position
Under the Consumer Protection Act, you have the explicit right to cancel a subscription service at any time. The company cannot require you to pay a penalty, provide a reason, or wait until your contract end date to exit. Alo Moves must stop charging you within one billing cycle of receiving your cancellation request. If charges continue after you have submitted a valid cancellation request, you have the right to dispute those charges with your credit card company or bank under the rules of your financial institution.
Furthermore, the company must provide a clear, simple mechanism for cancelling-either through your account dashboard or by responding to a written cancellation email. If Alo Moves makes cancellation difficult, unclear, or requires you to call a phone line or mail a letter without offering an online option, this may violate consumer protection guidelines enforced by your provincial regulator. In most Canadian provinces, the Office of Consumer Protection or equivalent provincial body handles disputes.
When Alo Moves must honor your cancellation
Alo Moves is legally required to process your cancellation on the same business day you submit it, or within one business day at the latest. Any delay beyond that is a breach of the Consumer Protection Act. The company cannot charge you for any period after your cancellation effective date. If you cancel on the 15th of the month and have already paid for the full month, you are entitled to a pro-rated refund for the unused portion, though Alo Moves' standard policy may state otherwise. In case of a dispute, you can escalate to your provincial consumer authority.
How to cancel Alo Moves: step-by-step by platform
Your cancellation method depends on where you created your account and how you pay. Cancelling on the Alo Moves website will not affect an Apple App Store or Google Play subscription, and vice versa. Below are the exact steps for every scenario.
Cancel via the Alo Moves website or mobile app
If you subscribed directly through Alo Moves' website (alomoves.com) or downloaded the app and purchased a subscription in-app from Alo Moves' own payment system, follow these steps:
- Open the Alo Moves app or visit alomoves.com on your web browser.
- If you use the app, tap the menu icon (three horizontal lines) in the top-left corner.
- If you use the website, click your account icon or profile menu in the top-right corner.
- Select "Account" or "Settings" from the menu.
- Look for a section labeled "Subscription," "Billing," or "Membership."
- Do not close the app or browser window while navigating.
- Locate the "Cancel Subscription" button.
- Alo Moves may ask you to confirm your reason for cancellation; this is optional feedback and does not delay your exit.
- The company may also offer a discount or pause option before finalizing cancellation.
- Confirm your cancellation request by clicking "Cancel" or "Confirm Cancellation."
- The system should display a confirmation message with your effective cancellation date.
- Immediately take a screenshot of this confirmation for your records.
- Check your email inbox (including spam folder) for a confirmation email from Alo Moves within 24 hours.
- This email should state your cancellation effective date and confirm that no further charges will apply.
- Save this email indefinitely as proof of cancellation.
Cancel an apple app store subscription
If you subscribed to Alo Moves through Apple's App Store (whether on iPhone, iPad, or Mac), you must cancel through Apple's billing system, not through the Alo Moves app itself. Apple processes all App Store subscription cancellations independently and may offer a refund window if you cancel within 14 days of purchase.
- Open the Settings app on your iPhone, iPad, or Mac.
- On Mac, click "System Preferences" instead.
- Tap or click your name at the top of the Settings screen (or "System Preferences").
- You must be logged in with the Apple ID you used to purchase the Alo Moves subscription.
- Select "Subscriptions" (or "Media and Purchases" > "Subscriptions" on Mac).
- A list of all your active App Store subscriptions will appear.
- Find "Alo Moves" in the list and tap or click on it.
- If you do not see Alo Moves listed, your subscription may already be cancelled or expired.
- Tap or click "Cancel Subscription."
- Apple will ask you to confirm that you want to cancel.
- Select "Confirm Cancellation."
- Take a screenshot of the cancellation confirmation, which should show your cancellation effective date.
- You will receive an email confirmation from Apple within minutes.
- Retain this email permanently as proof.
Cancel a google play subscription
If you subscribed through Google Play on an Android phone or Android tablet, you must cancel through Google Play's billing system. Google Play also honors refunds if you cancel within 48 hours of your first purchase or within 48 hours of a renewal charge, though Alo Moves' own policy may differ.
- Open the Google Play Store app on your Android device.
- You must be logged in with the Google account associated with your Alo Moves purchase.
- Tap the profile icon in the top-right corner of the screen.
- A menu will appear with several options.
- Select "Payments and subscriptions."
- You will see a list of all active subscriptions linked to this Google account.
- Tap "Subscriptions," then find "Alo Moves" in the list.
- If Alo Moves does not appear, check that you are looking at the correct Google account.
- Tap "Manage" or the three-dot menu next to Alo Moves.
- Select "Cancel subscription."
- Confirm that you want to cancel by tapping "Cancel Subscription" again.
- Google Play will display your cancellation effective date on the screen.
- Take a screenshot immediately.
- Check your email for a confirmation message from Google Play within 24 hours.
- File this email in a dedicated folder for subscription records.
Cancel via email if online options are unavailable
If you are unable to cancel through the methods above, or if you are concerned that an online cancellation may not be processed, you can send a cancellation request via email or registered mail. This method provides a clear paper trail and is especially useful if you need to escalate a dispute later.
- Compose an email or letter to Alo Moves' customer support address.
- Email address: [email protected] (verify this on the official website before sending)
- Include your full name, email address associated with your account, and subscription start date.
- Write clearly: "I request immediate cancellation of my Alo Moves subscription effective today."
- If sending by mail, use registered mail with return receipt (raccomandata A/R in some provinces) to ensure proof of delivery.
- If sending by email, request a read receipt and keep a copy of the sent message.
- Document the date and time you sent the email.
- Wait for a response within 48 hours.
- If you do not receive confirmation within two business days, follow up with another email or contact your credit card company to dispute any unauthorized charges.
- Save all correspondence indefinitely.
- This evidence will protect you if Alo Moves disputes your cancellation or continues to charge you.
What happens after you cancel Alo Moves
Cancellation is not immediate loss of access. Alo Moves typically grants you access through the end of your current billing period, meaning you can continue using the service until your next scheduled renewal date. For example, if you cancel on the 15th of the month and your next charge date is the 1st of next month, you retain full access until that 1st. After the final day of your current billing cycle, your login will no longer work and you will see a message prompting you to resubscribe.
You may receive promotional emails from Alo Moves offering discounts or free trials to lure you back. These are normal marketing practices and do not mean your cancellation failed. Ignore them unless you genuinely wish to resubscribe. Your account data (saved workouts, preferences, and viewing history) will typically remain stored for 30 to 90 days, though Alo Moves may delete it after that period without warning.
Monitoring your bank statements after cancellation
The most critical step after cancelling is monitoring your bank or credit card statements for the next two billing cycles. Verify that no charge appears on your expected renewal date. If Alo Moves charges you after you have submitted a valid cancellation request, immediately contact your bank or credit card company and dispute the charge as unauthorized. Yafee emphasizes that you have the right to a refund for any charge made after your cancellation date, and your financial institution is legally obligated to investigate and reverse unauthorized charges under Canadian payment processing rules.
Refund policy and what to expect
Alo Moves' standard refund policy does not provide pro-rated refunds for annual plans cancelled mid-year. This means if you paid CAD $282.00 for a year and cancel after six months, Alo Moves will not refund the remaining six months of service. However, this policy may not override your rights under the Consumer Protection Act in certain provinces, and exceptions can be granted if you document genuine technical issues, extended platform downtime, or material breach of service by Alo Moves.
If you subscribed through Apple App Store or Google Play and cancel within their specified refund windows (14 days for Apple, 48 hours for Google on new purchases or renewals), those platforms may refund you even if Alo Moves would not. Yafee strongly recommends that if you are within a refund window, submit a cancellation request via the platform where you subscribed, because you will have a much higher success rate of recovering your money through Apple or Google than through Alo Moves directly.
How to request a refund if you believe one is owed
If you feel a refund is justified due to service issues, extended downtime, or a violation of consumer law, contact Alo Moves' support team in writing. Explain your reason concisely and include dates of any outages, error screenshots, or service failures. Alo Moves may deny your request, but a documented refund claim creates a record that strengthens your position if you later escalate to your credit card company or provincial consumer authority.
Common cancellation mistakes to avoid
Cancelling is straightforward, but a few common missteps can leave you liable for unwanted charges or locked out of your account. Yafee has helped thousands of Canadian consumers navigate these traps, and the good news is that they are all preventable with the right approach.
Mistake 1: cancelling on the wrong platform
The single most frequent error is trying to cancel an Apple or Google Play subscription through the Alo Moves app or website. Alo Moves cannot cancel an App Store or Google Play subscription; only Apple or Google can. If you cancelled on the Alo Moves website but subscribed via Apple, your subscription remains active and charges will continue. Always verify where you subscribed before attempting cancellation.
Mistake 2: not taking screenshots or saving confirmation emails
Without proof of your cancellation request, you have no evidence if Alo Moves claims you never cancelled. Screenshots of the confirmation page and saved emails are essential documentation. Store these in a dedicated folder or note the confirmation number and date in a document you back up securely. If a dispute arises, you will need this proof to win a chargeback with your bank.
Mistake 3: assuming silence means cancellation
If you submit a cancellation email and do not receive a response within 24 to 48 hours, do not assume the cancellation is processed. Follow up, and if Alo Moves does not confirm within one business day, contact your credit card company to protect yourself against unexpected charges. The company is legally required to confirm cancellation in writing, and silence is not sufficient.
Mistake 4: not monitoring your next billing date
Even if you received a confirmation, mark your next renewal date on a calendar. Check your bank statement on that date to confirm no charge was applied. If a charge appears after a confirmed cancellation, dispute it immediately with your financial institution. The longer you wait after an unauthorized charge, the harder it becomes to recover the money.
Comparison: cancel versus pause versus downgrade
Before you finalize cancellation, consider whether pausing or downgrading might better suit your situation. Some subscription platforms offer pause options (typically 30 to 90 days) that let you maintain your account without being charged. Others allow you to switch to a lower-cost plan. Review these alternatives if you think you may return to Alo Moves eventually.
| Option | What happens | Cost to you | Best for |
|---|---|---|---|
| Full cancellation | Account closed, no further charges, access ends at billing cycle end | No future charges | You are certain you will not return soon |
| Pause (if available) | Subscription frozen, no charges during pause period, account and data preserved | None during pause | You need a temporary break but plan to return |
| Downgrade to lower plan | Keep subscription but pay lower monthly rate or switch to VR only | Reduced monthly charge | You like the service but cannot afford current plan |
| Note: Alo Moves' current terms do not advertise a pause option, but it is worth asking customer support. Downgrades can usually be requested through your account settings or by emailing support. | |||
What to do if Alo Moves refuses to cancel
In rare cases, Alo Moves may claim your cancellation request was not received, or may refuse to cancel your subscription outright. This is a breach of the Consumer Protection Act. If this occurs, take the following steps:
Escalate within Alo Moves
Send a second cancellation request, this time via registered mail to Alo Moves' address (if publicly available), with a return receipt requested. Clearly state in the letter that this is your second cancellation request and reference the date of your first request. Keep a copy of this letter and the receipt proving delivery. Yafee recommends photographing the receipt as well.
Dispute with your bank or credit card company
If Alo Moves continues to charge you after your cancellation request, contact your bank or credit card company immediately. File a chargeback or dispute claim, explaining that you cancelled the subscription and the company refused to honor it. Provide your screenshots, confirmation emails, and any registered mail receipts as evidence. Your financial institution is required to investigate and will likely reverse the charges in your favor.
Escalate to your provincial consumer authority
If your bank declines to help or Alo Moves challenges the chargeback, you can file a formal complaint with your provincial consumer protection office. In Ontario, contact the Ministry of Government and Consumer Services. In British Columbia, contact the Office of the Superintendent of Motor Vehicles (Consumer Protection division). In Alberta, Yukon, and Northwest Territories, contact the Service Alberta Consumer Protection branch. In Quebec, contact the Office du protecteur du consommateur (OPC). These offices have authority to investigate and compel US-based companies to comply with Canadian consumer law.
Your checklist for cancelling Alo Moves safely
Use this checklist to ensure you complete every step and avoid common pitfalls:
| Task | Complete? | Notes |
|---|---|---|
| Identify the platform where you subscribed (Alo Moves website, Apple App Store, or Google Play) | ☐ | Check your email receipts or bank statement if unsure |
| Decide whether to cancel now or wait until end of billing cycle | ☐ | Waiting does not save money; cancel immediately to stop future charges |
| Submit cancellation request through the correct platform | ☐ | Use the steps provided above for your specific platform |
| Take a screenshot of the cancellation confirmation page | ☐ | Include the date and effective cancellation date in the screenshot |
| Save the confirmation email from Alo Moves, Apple, or Google | ☐ | File in a folder titled "Subscriptions Cancelled" or similar |
| Mark your next billing date on a calendar or phone reminder | ☐ | Set a reminder to check your bank statement on that date |
| Check your bank statement on the billing date to confirm no charge was applied | ☐ | If a charge appears, contact your bank within 24 hours |
Frequently reviewed points about Alo Moves cancellation
Subscribers often ask whether cancelling through the app counts as cancellation, or whether they need to send an email for legal protection. The answer is yes-cancelling through the in-app interface is a valid cancellation method and creates a legally binding record (as long as you received a confirmation). However, if you prefer maximum documented proof, send a follow-up confirmation email to [email protected] referencing your in-app cancellation date. This creates redundancy and strengthens your position if a dispute later arises.
Another common question is whether cancelling a free trial prevents charges from starting. Yes, if you cancel during the free trial period (before the 14 days expire), you will not be charged. However, you will lose access to the platform immediately upon cancellation, not at the end of the trial. If you want to use the service through the final day of the free trial, wait until day 13 to cancel, which triggers cancellation after the trial ends but before the first charge applies.
Contact information for Alo Moves and escalation
For cancellation support, contact Alo Moves at:
Email: [email protected]
Website support form: Visit alomoves.com and navigate to the "Contact" or "Support" section
In-app help: Open the Alo Moves app, select "Settings" or "Account," then tap "Help" or "Contact Support"
If Alo Moves does not respond or refuses to cancel, escalate to:
Ontario: Ministry of Government and Consumer Services | 1-800-889-9768 | ontario.ca/consumerprotection
British Columbia: Service BC Consumer Protection | 1-888-564-9963 | consumerprotection.bc.ca
Alberta: Service Alberta Consumer Protection | 1-877-427-4088 | servicealberta.ca
Quebec: Office du protecteur du consommateur (OPC) | 1-888-672-2556 | opc.gouv.qc.ca
Final guidance: take action today
Cancelling Alo Moves is a straightforward process when you follow the correct platform-specific steps and keep documentation of every communication. The Consumer Protection Act guarantees your right to cancel any subscription service at any time without penalty, and Canadian consumer authorities stand ready to enforce this right if Alo Moves refuses to cooperate. Yafee has helped thousands of Canadian consumers cancel unwanted subscriptions securely and recover unauthorized charges, and every cancellation begins with the same principle: document, confirm, and monitor.
Do not delay if you have decided to cancel. The longer you wait, the more charges accumulate. Submit your cancellation request today using the platform-specific steps outlined in this guide, take screenshots, save the confirmation email, and monitor your next billing date. If you encounter any resistance, escalate to your credit card company or provincial consumer authority. Yafee's mission is to empower you with legal clarity and practical steps, and we stand behind this guidance as you take control of your subscriptions and your wallet. Visit yafee.com to access additional resources and templates for subscription disputes, and remember: your right to cancel is protected under Canadian law, and no company can legally prevent you from exercising it.
Important warning
- Yafee cannot guarantee that the recipient will process your request.
- Yafee cannot guarantee the accuracy of content modified by the user.
- Yafee cannot prevent the recipient from disputing the legal scope.
Similar cancellation services
This letter is also available in other countries
Ready to cancel Alo Moves?
Join over 30,000 users who already trust us.