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Frequently asked questions
Cancel IM Academy: The Right Way
How to cancel IM Academy and reclaim your money in canada
What is IM Academy and why cancellation matters
IM Academy (also known as IM Mastery Academy) operates as an online education platform that teaches financial markets training, including Forex trading, high-frequency trading (HFX), and digital currency courses. You pay an upfront enrollment fee followed by recurring monthly subscriptions, typically ranging from $235 to $370 CAD, to access course materials, trading tools, and community features.
Many Canadian subscribers cancel after realizing the content does not match their learning style, the monthly charges exceed their budget, or the returns promised during enrollment do not materialize. Others discover that sales tactics felt aggressive or that better educational resources exist elsewhere. Your reason for cancelling is valid, and Yafee has guided thousands of Canadian consumers through this exact process with clarity and confidence.
Why subscribers cancel IM Academy
You might cancel because course content fell short of expectations, ongoing monthly fees became unaffordable, or you discovered that trading education alone cannot guarantee the financial returns the company suggested. Some subscribers realize after enrollment that the sales approach was high-pressure or that the tier they purchased does not suit their needs. Regardless of your reason, taking action protects your financial position and prevents further unauthorized charges.
The cost of inaction
If you delay cancellation, IM Academy will continue charging your payment method monthly. A single missed cancellation can result in $235 to $370 in unexpected charges every 30 days. Over one year, inaction costs you $2,820 to $4,440 CAD. Yafee recommends acting immediately once you decide to leave.
Your consumer rights under canadian law
Canadian consumer protection legislation shields you when you purchase online educational services, regardless of where the company operates or how aggressive their sales tactics were.
Cooling-off periods and statutory protections
Under the Consumer Protection Act and equivalent provincial legislation across Canada, you have the right to a statutory cooling-off period of 14 calendar days from the date of your purchase. During this window, you may cancel your enrollment and demand a full refund without penalty, reason, or justification. This protection applies to distance sales (online purchases) and covers most educational subscriptions.
Your legal position: If you cancel within 14 days of enrollment, IM Academy must refund all fees you paid, including the enrollment cost and any initial monthly subscription charge. The company cannot impose cancellation fees, demand you complete coursework, or require you to wait for a refund processing period beyond 15 business days.
After the 14-day cooling-off period expires, refund eligibility depends on IM Academy's terms and conditions and the reason for your cancellation. Nevertheless, you retain the right to cancel your ongoing subscription at any time, and the company must process your cancellation without unreasonable delay.
Billing transparency and your right to cancel
The Consumer Protection Act and provincial consumer legislation require IM Academy to provide clear, transparent billing information. You have the right to receive itemized statements showing what you paid and when, the right to straightforward cancellation procedures without hidden steps, and the right to a timely refund once you cancel. If the company makes cancellation deliberately difficult, hides the cancellation button, or demands you call a sales number rather than cancel online, they are violating your consumer rights.
Documentation you must collect before cancelling
Gather proof of purchase (receipt email, order confirmation, credit card statement showing the charge), screenshots of the enrollment page and pricing information you saw, any marketing materials or claims that influenced your decision, and your account login credentials. Save these documents for at least 90 days after you cancel. If IM Academy disputes your refund or refuses to stop charging, this evidence becomes essential leverage in a dispute or chargeback claim. Yafee recommends taking screenshots immediately, as companies sometimes alter their website terms after complaints arise.
Cancellation methods for IM Academy
Your cancellation pathway depends on which platform you used to enroll and pay; each method has distinct procedures and timelines.
Cancel through your IM Academy account dashboard
This method is fastest if you enrolled directly through the IM Academy website or mobile app. Follow these steps:
- Visit the IM Academy website (imacademy.com) or open the IM Academy mobile app on your device.
- Use the same email address and password you registered with at enrollment.
- Log in to your account.
- If you have forgotten your password, click "Forgot Password" and follow the reset email.
- Navigate to your Account Settings, Subscription Management, or Billing section.
- This menu is usually located in your profile icon or a "Settings" gear icon in the top-right corner.
- On mobile, this may be under "Menu" or "More Options."
- Locate your active subscription and select "Cancel Subscription" or "End Membership."
- Do not click "Pause" or "Suspend"-select full cancellation.
- Answer any survey questions IM Academy presents (these are optional; you may skip them).
- Provide your reason only if you choose to; the company cannot use your answer to deny cancellation.
- Confirm your cancellation and save the confirmation page or email.
- Take a screenshot and note the date and time.
Cancel with a payment provider if IM Academy blocks your account
If you cannot access your IM Academy account or the company prevents you from cancelling online, cancel the recurring charge through your payment method:
- Log in to your credit card, debit card, or payment account (Visa, Mastercard, PayPal, Stripe, Square Cash, etc.).
- Go to "Recurring Payments," "Subscriptions," "Payment Authorizations," or similar.
- Find the IM Academy charge in your transaction history.
- Look for "IM Academy," "IM Mastery," or the merchant code associated with the enrollment.
- Select the payment and choose "Cancel Recurring Payment," "Revoke Permission," or "Stop Subscription."
- Your payment provider will send you a confirmation.
- Save the confirmation email and take a screenshot.
- Document the date you revoked the authorization.
Cancel by formal written notice if the company refuses
If IM Academy blocks your account, ignores cancellation requests, or continues charging after you cancelled, send a formal termination letter via registered mail. This creates documented proof of your cancellation attempt:
- Draft a letter on your letterhead (or plain paper with your full name, address, and date at the top).
- State: "I hereby cancel my subscription to IM Academy effective immediately. My account email is [your email]. Please cease all charges to my payment method [card ending in XXXX] within 7 business days."
- Include copies (not originals) of your purchase receipt and account login confirmation.
- Do not send original documents.
- Send the letter via registered mail (Postes Canada) or courier with tracking to IM Academy's registered Canadian address.
- Request proof of delivery (accusé de réception).
- Keep the receipt from the postal service as proof you sent the notice.
- This becomes critical evidence if you must file a chargeback or complaint with your provincial consumer authority.
Timeline and what to expect after cancellation
Understanding the post-cancellation timeline helps you identify whether IM Academy is complying with Canadian law.
Immediately after you cancel
You should receive an immediate confirmation on screen (if you cancelled online) or via email within 24 hours. Your account access may remain active for several days while the company processes your termination; this is normal. Yafee advises you to verify that your confirmation email explicitly states your subscription has ended and the effective cancellation date.
Refund processing timeline
If you cancelled within the 14-day cooling-off period, IM Academy must refund all fees within 15 business days of receiving your cancellation request. If you cancelled after the cooling-off period, refund eligibility depends on the company's terms, but they must process any agreed refund within the same timeframe. Refunds typically appear in your bank account 5 to 10 business days after the company initiates the transfer.
What to do if charges continue
If IM Academy charges you again after you cancelled, contact your bank or payment provider immediately and report an unauthorized charge. Provide your cancellation confirmation as evidence. Your bank can issue a chargeback (dispute) within 60 to 120 days of the unauthorized charge, depending on your provider. Simultaneously, file a complaint with your provincial consumer protection authority (see below).
Refund eligibility and how to claim it
Your refund eligibility depends on when you cancel relative to your purchase date and whether IM Academy has violated your consumer rights.
Full refunds within the cooling-off period
If you cancel within 14 days of enrollment, you are entitled to a full refund of all fees, including enrollment costs and the first month's subscription charge. IM Academy cannot deduct fees for coursework accessed, administrative costs, or any other reason. Your cooling-off right is absolute and does not depend on your reason for cancelling.
Refunds after the cooling-off period
After 14 days, refund eligibility depends on IM Academy's stated terms and whether the company has broken Canadian law. You may still qualify for a refund if IM Academy failed to deliver content as described, made false promises about trading returns, or used aggressive high-pressure sales tactics that violate unfair contract terms legislation. Yafee recommends reviewing the company's terms of service and comparing them to what you were actually promised during enrollment.
How to request a refund if the company refuses
If IM Academy denies your refund request, escalate in writing:
- Send an email to IM Academy's support team restating your cancellation and refund claim.
- Reference the date you cancelled and your reason.
- Cite the Consumer Protection Act if you are within the 14-day window.
- Wait 10 business days for a response.
- If the company does not respond or refuses unreasonably, proceed to step 3.
- File a complaint with your provincial consumer protection authority (see "How to escalate if IM Academy refuses to cooperate" below).
- Attach all documentation: receipt, cancellation confirmation, refund request email, and the company's refusal.
Pricing breakdown and what you paid
Understanding IM Academy's fee structure helps you calculate what you should reclaim if you cancel.
| Fee type | Amount (CAD) | Refundable within 14 days | Refundable after 14 days |
|---|---|---|---|
| Initial enrollment fee | $0 to $500 | Yes, full refund | Depends on terms |
| First month subscription | $235 to $370 | Yes, full refund | Depends on terms |
| Ongoing monthly subscription (after month 1) | $235 to $370 | Yes, prorated refund | Only if you cancel before the next charge |
| Premium tier upgrade | $50 to $200 | Yes, full refund | Depends on terms |
| Trading tools or software access | $100 to $300 | Yes, full refund | Depends on terms |
| Total potential refund (if eligible) | $620 to $1,540 | 100% within 14 days | Partial or none after 14 days |
The total amount you can reclaim depends on your enrollment date and the tier you purchased. If you enrolled within the last 14 days, you should pursue a full refund of all charges. Yafee recommends calculating your total outlay before you contact IM Academy so you know your minimum acceptable settlement.
How to escalate if IM Academy refuses to cooperate
If IM Academy blocks your cancellation, denies a refund you legally deserve, or continues charging after you cancelled, escalate to your provincial consumer protection authority.
File a complaint with your provincial regulator
Each Canadian province operates a consumer protection office that investigates complaints against businesses that violate the Consumer Protection Act. The appropriate regulator depends on your province of residence:
| Province / region | Regulator | Website |
|---|---|---|
| Ontario | Consumer Protection Ontario | ontario.ca/consumerprotection |
| British Columbia | Consumer Protection BC | consumerprotectionbc.ca |
| Alberta | Fair Trading Act (Service Alberta) | servicealberta.ca |
| Quebec | Office of the Protecteur du Consommateur | opc.gouv.qc.ca |
| Other provinces | Provincial Attorney General's office | Your provincial website |
What to include in your complaint
When you file a complaint, attach the following documents in order:
- Your full name, address, phone number, and email.
- IM Academy's registered business address and website.
- The date you enrolled and the amount you paid.
- Screenshots of the enrollment page, marketing claims, and pricing information you saw.
- Your proof of purchase (receipt, credit card statement, order confirmation).
- Your cancellation request email or confirmation from IM Academy.
- Any refusal emails or responses from the company.
- Evidence of any continued charges after you cancelled.
- A clear statement of what you want (full refund, stopped charges, compensation for damages).
What happens after you complain
Your provincial authority will investigate IM Academy's conduct and may order the company to refund you, cease collection attempts, or face fines. This process typically takes 30 to 90 days. You will receive written notification of the outcome. Yafee has seen provincial authorities successfully recover funds for consumers whose cancellation requests were ignored or whose refunds were wrongfully denied.
Common mistakes that delay cancellation
You are not alone if you have encountered obstacles during cancellation; many Canadian subscribers report frustration with IM Academy's process. However, awareness of common pitfalls helps you avoid them and resolve your situation faster.
Mistake 1: using "Pause" instead of "Cancel"
IM Academy offers both pause and cancellation options on the subscription dashboard. Selecting pause temporarily stops charges but does not end your subscription. The company will resume charging you automatically after the pause period ends (usually 30 days). You must select "Cancel Subscription" or "End Membership" explicitly to terminate your account permanently.
Mistake 2: cancelling only through email without account confirmation
Sending a cancellation email to support may create a record, but it does not always trigger immediate processing. Always cancel through your account dashboard first to generate an immediate on-screen confirmation. If the dashboard option is unavailable or fails, send registered mail as a secondary step. Yafee advises against relying on email alone, as support teams may claim they never received your message or that email cancellations are not valid.
Mistake 3: relying on a chargeback before trying account cancellation
Filing a chargeback (dispute) with your bank should be your last resort, not your first action. Begin by cancelling through your account or sending formal written notice. Only file a chargeback if IM Academy continues charging after you have cancelled and documented your request. If you chargeback without cancelling first, the company may claim you breached the contract, and your dispute may fail.
Mistake 4: deleting your account instead of cancelling your subscription
Some subscribers delete their account entirely, thinking this ends their subscription. Account deletion removes your profile but does not stop recurring charges. You must cancel your subscription first, then delete your account if you wish. Cancellation stops the charges; account deletion simply erases your personal data.
Mistake 5: accepting a "refund offer" with hidden conditions
If IM Academy offers you a partial refund in exchange for signing a release waiving your right to pursue further claims, read the document carefully before you sign. Do not waive your consumer rights. Under Canadian law, you cannot be forced to waive statutory rights (such as your cooling-off period protection) in exchange for a refund you legally deserve. Yafee recommends declining conditional refund offers and instead escalating to your provincial authority.
After cancellation: what to monitor
Your cancellation is complete once you have a confirmation and your recurring charges stop; however, vigilance in the weeks after ensures IM Academy does not ignore your request.
Monitor your payment method for 90 days
Check your credit card or bank statement weekly for 90 days after you cancel. If IM Academy charges you again, report it as an unauthorized charge to your bank immediately and reference your cancellation confirmation. Most banks allow you to dispute charges within 120 days of the transaction, so prompt action is essential.
Keep your confirmation emails and screenshots
Retain all cancellation confirmations, refund receipts, and support correspondence for at least one year. If a dispute arises months later, these documents prove you cancelled on the date you claim. Yafee recommends saving these files in a dedicated folder and backing them up to cloud storage (Google Drive, OneDrive, or similar) so you do not lose them if your computer fails.
Request a written cancellation confirmation if you receive none
If IM Academy does not send you an email confirmation within 24 hours of your cancellation, email support and request written proof that your subscription was terminated. Include a screenshot of the cancellation confirmation page from your dashboard. Ask support to respond with the cancellation date, your account status, and confirmation that no future charges will occur.
Comparison: cancellation methods and timelines
Different cancellation methods produce different results and timelines. Choosing the right method speeds up your process and reduces the risk of failed cancellation.
| Method | Speed | Proof | Best for |
|---|---|---|---|
| Account dashboard | Immediate | On-screen + email confirmation | All subscribers; fastest option |
| Payment provider (card/bank) | 24-48 hours | Email confirmation from bank | If account access is blocked |
| Support email | 5-10 business days | Email chain (may be disputed) | Secondary confirmation only |
| Registered mail (formal notice) | 10-15 business days | Postal receipt + proof of delivery | If company refuses or ignores other methods |
| Chargeback (bank dispute) | 60-120 days | Bank investigation + decision letter | Only if company continues unauthorized charges |
| Provincial complaint | 30-90 days | Regulator investigation report | If company refuses refund or blocks cancellation |
The account dashboard method is always your first choice because it is immediate, creates an instant on-screen confirmation, and triggers an automatic email receipt. Save this confirmation and proceed to your bank or provincial regulator only if IM Academy fails to honour your cancellation within 7 days.
Key checklist for your cancellation
Before you cancel, during cancellation, and after, use this checklist to ensure you have completed every protective step:
- Collect and save all purchase receipts, enrollment confirmations, and account screenshots.
- Note the date you enrolled and verify whether you are within the 14-day cooling-off period.
- Log in to your IM Academy account and navigate to the subscription management section.
- Select "Cancel Subscription" (not "Pause") and confirm the action.
- Save the on-screen confirmation page as a screenshot and note the date and time.
- Forward the confirmation email to a personal email address you archive (Gmail, Outlook, etc.).
- Check your bank or credit card statement 3 to 5 days later to confirm the subscription stopped.
- Monitor your payment method weekly for 90 days to detect any re-billing attempts.
- If you qualify for a refund, request it in writing within 14 days of cancellation (if within the cooling-off period) or 30 days (if after).
- If IM Academy refuses a refund or continues charging, file a complaint with your provincial consumer protection authority within 60 days.
Summary and next steps
Cancelling IM Academy in Canada is straightforward if you follow the legal pathways outlined above. Your consumer rights under the Consumer Protection Act protect you from aggressive billing practices, hidden cancellation procedures, and wrongful refusal of refunds. Whether you are within the 14-day cooling-off period (entitled to full refund) or cancelling later (refund depends on terms and circumstances), you have clear recourse.
Start immediately: log in to your account, cancel your subscription, and save your confirmation. Monitor your payment method for 7 days. If charges continue or the company disputes your refund, escalate to your provincial consumer protection authority with your documentation. Yafee has guided hundreds of Canadian subscribers through this process, and the vast majority recover their funds or stop unauthorized charges within 60 days of filing a complaint.
Do not delay. Every week you remain enrolled costs $50 to $85 CAD in unexpected charges. Yafee is here to help you understand your rights and take action confidently. Visit yafee.com for additional resources on consumer protection, contract cancellation, and chargeback claims. Yafee has helped thousands of consumers cancel unwanted subscriptions and reclaim their investment; you can too.
IM academy's registered address for formal notice
If you send a formal cancellation letter via registered mail, address it to IM Academy's Canadian office or registered agent. Verify the current address on the company's website or contact your provincial consumer authority to confirm the correct mailing address. Include your account email, the date of enrollment, the amount you paid, and a clear statement that you are cancelling your subscription effective immediately and demand a full refund within 14 business days.
Important warning
- Yafee cannot guarantee that the recipient will process your request.
- Yafee cannot guarantee the accuracy of content modified by the user.
- Yafee cannot prevent the recipient from disputing the legal scope.
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