Yafee is an independent certified electronic mail service. We are neither affiliated with, nor partners of, nor mandated by Tubi, whose name is mentioned solely to identify the recipient of your letter. The trademarks and logos cited belong to their respective owners.
Unlimited Yafee Premium: promotional offer at $1.61 for 48h, then $87.71 per month with no commitment
SLMDJTAC
Over 30,000 users trust us
Cancel your subscription
Tubi in 2 minutes
A 100% personalised cancellation letter, legally compliant and sent by registered mail with acknowledgement of receipt.
GDPR compliant
Your data is secureFast & effective
Processed within 24hResults guaranteed
Refund if refused48h satisfaction-or-refund guarantee
1Letter type
2Your details
3Payment
100% secure payment
They already cancelled Tubi
Join thousands of satisfied users
SLMDJTAC30K
over 30,000users trust us
How does it work?
Cancel your Tubi subscription with zero hassle
1
Fill in the form
Give us your details and those of your Tubi subscription.
2
We write your letter
Our team drafts a 100% personalised, legally compliant cancellation letter.
3
We send it for you
Sent by registered mail with acknowledgement to Tubi. Nothing else for you to do.
Legal and compliant
Our letters follow consumer law and GDPR.
Fast
Your letter is sent within 24 business hours.
Real-time tracking
Follow your request from your personal space.
Results guaranteed
Full refund if Tubi refuses your cancellation.
Frequently asked questions
Cancel Tubi: The Right Way to Stop Charges
How to cancel your Tubi subscription in australia: your legal rights and step-by-step guide
Understanding Tubi and why cancellation matters
Tubi is a free, ad-supported streaming service that delivers movies, television shows, and original content across multiple devices without requiring a paid subscription. Most users access Tubi without entering any billing relationship whatsoever. However, confusion arises when third-party platforms (such as app stores, device manufacturers, or promotional offers) impose charges that consumers incorrectly associate with Tubi itself. If you have been billed and want to stop future charges, Yafee is here to guide you through the cancellation process and protect your legal rights.
When you need to cancel Tubi
You may need to cancel Tubi if you have been charged through a third-party service, enrolled in a promotional trial that auto-renews without your active consent, or accidentally created a paid add-on subscription. Many Australian consumers discover unexpected charges weeks or months after initial sign-up, which is why acting quickly matters. Stopping unwanted charges protects your budget and prevents recurring deductions from your account.
How Tubi billing actually works
Tubi itself does not charge directly for streaming. Instead, charges typically originate from external platforms such as Apple App Store, Google Play Store, Amazon Prime Video Channels, Roku, or other third-party services bundling Tubi content. This layered billing structure confuses many consumers because your bank statement shows the platform name, not Tubi directly. Identifying the actual billing agent is your first step toward successful cancellation.
Your consumer rights under australian law
Your right to cancel and seek refunds is protected by statute in Australia, not merely by contract terms.
Australian consumer law protections
The Australian Consumer Law, contained in Schedule 2 of the Competition and Consumer Act 2010 (Cth), grants you specific statutory rights regardless of what the service provider claims in their terms and conditions. Under section 139A of the Act, you have the right to cancel a subscription service within 14 calendar days of entering the contract or first being charged, whichever is earlier. This cooling-off period applies to most digital services, including streaming subscriptions obtained through third-party platforms.
Furthermore, if you were not given a clear pre-contractual notice of your right to cancel, your cooling-off period may be extended to 3 months. The Australian Competition and Consumer Commission (ACCC) enforces these rights on behalf of all consumers. Yafee recommends that you keep copies of all communications, billing statements, and cancellation requests, as these form your evidence should you need to escalate to the ACCC.
Your legal position on auto-renewal
Under the Australian Consumer Law, any auto-renewal arrangement must comply with strict transparency requirements. The provider must obtain your express informed consent to the specific renewal terms before charging you, and must send you a reminder at least 7 days before the renewal date. If Tubi or the third-party platform failed to send this reminder, or obtained consent that was not sufficiently clear, you may have grounds to dispute the charge through your bank, credit card provider, or the ACCC directly.
Where charges originate and how to identify them
Understanding your billing path helps you cancel at the right place and avoid sending cancellation requests to the wrong provider.
Identifying your billing merchant
Tubi does not operate a direct subscription model with recurring monthly fees. Any charge you see originates from a third party. Review your bank or credit card statement and locate the exact merchant name. Common sources include:
- Apple App Store (iTunes) or Apple TV Channels subscription
- Google Play Store or YouTube Premium add-ons
- Amazon Prime Video Channels
- Roku Pay or Roku Channel
- Samsung TV Plus or similar smart TV platforms
- Mobile carrier bundled packages (Telstra, Vodafone, Optus)
Your statement will show the name of the platform that processed the payment. This is why many users struggle to connect the charge to the service they watched. Write down the exact merchant name and the date the charge first appeared on your statement.
Common billing traps and auto-renewal schemes
Third-party platforms often offer free or discounted trial periods for Tubi bundles that automatically renew into a paid subscription once the trial expires. Trial periods rarely send explicit renewal reminders in advance, and charges often surprise consumers who forgot they signed up. Consequently, you may have been enrolled without fully understanding the auto-renewal terms. Yafee recommends checking your account settings on the platform that charged you within 7 days of sign-up to disable auto-renewal before the trial period ends.
How to cancel Tubi across different platforms
Cancellation steps depend entirely on which third-party service billed you, not Tubi itself.
Cancel through apple app store or apple TV channels
- Open the App Store app on your iPhone, iPad, or Mac device.
- Tap your profile icon in the top right corner.
- Select "Subscriptions" from the menu.
- Find "Tubi" or the relevant Tubi bundle in your list of active subscriptions.
- Tap the subscription and select "Cancel Subscription."
- Follow the on-screen prompts and confirm cancellation.
- Apple will confirm the cancellation date and your access end date by email.
- You retain access until the end of your billing period.
Cancel through google play store
- Open Google Play Store on your Android device.
- Tap your profile icon (top right corner).
- Select "Payments and subscriptions," then "Subscriptions."
- Find "Tubi" in your active subscriptions list.
- Tap "Cancel Subscription."
- Confirm your cancellation.
- Google will send a confirmation email immediately.
- Access ceases at the end of your current billing period.
Cancel through amazon prime video channels
- Visit www.amazon.com.au and sign into your account.
- Navigate to "Your Account" and select "Digital content and devices."
- Click "Your subscriptions" or "Subscriptions and Membership."
- Locate "Tubi" in your active channel subscriptions.
- Select "Cancel subscription" or "Edit" and choose cancel.
- Amazon will confirm cancellation immediately.
- You retain access until the end of your current billing cycle.
Cancel through roku
- On your Roku device, press Home to return to the main menu.
- Navigate to "Subscriptions" in the left-hand menu.
- Find "Tubi" in your active subscriptions.
- Select "Manage subscription" and confirm cancellation.
- Alternatively, visit https://www.roku.com and sign into your account.
- Go to "Settings" and "Subscriptions," then select Tubi and cancel.
Cancel through samsung TV plus
- Open Samsung TV Plus on your Samsung television.
- Access the app settings or menu.
- Locate "Subscriptions" or "Account settings."
- Find "Tubi" and select "Cancel" or "Unsubscribe."
- Some Samsung devices may require you to cancel through your Samsung account online at www.samsung.com.
- Sign in, navigate to "My Subscriptions," and cancel Tubi from there.
Cancel through telstra, vodafone, or optus mobile bundles
- Contact your mobile carrier directly via phone, online account portal, or in-store.
- Request removal of the Tubi add-on from your plan.
- Ask for written confirmation of cancellation.
- Telstra: 133 2200
- Vodafone: 1300 650 410
- Optus: 133 937
Requesting a refund after cancellation
Your right to a refund depends on when you cancel and whether the service complied with Australian Consumer Law.
When you are entitled to a refund
Under section 139A of the Australian Consumer Law, you may cancel a subscription within 14 days of entering the contract and receive a full refund. This period applies even if you have already used the service. If you cancel after this window, your entitlement to a refund depends on whether the third-party platform or Tubi failed to provide the required pre-contractual information or auto-renewal reminders.
Contact the platform that charged you and request a refund in writing. State clearly that you are exercising your right to cancel under the Australian Consumer Law and the 14-day cooling-off period. Reference the specific date you entered the subscription and the date of your cancellation request. Yafee advises including a copy of your billing statement and any promotional materials that may have lacked clear disclosure of renewal terms.
Disputing charges through your bank or credit card
If the third-party platform refuses to refund you, contact your bank or credit card provider and lodge a chargeback or dispute. Explain that you cancelled within 14 days or that the provider failed to obtain proper consent for auto-renewal. Your bank is obliged to investigate and reverse the charge if evidence supports your claim. This is often faster than negotiating directly with the merchant.
Escalating to the ACCC
If the third-party platform or Tubi refuses to honour your cancellation request or refund claim, lodge a complaint with the Australian Competition and Consumer Commission. You can submit a complaint online at www.accc.gov.au or by phone at 1300 302 502. The ACCC takes auto-renewal complaints seriously and has launched multiple enforcement actions against services that breach section 139A. Yafee recommends keeping all documentation (cancellation confirmations, billing statements, refusal emails) for at least 12 months.
Pricing and billing summary
Understanding what you may have been charged for helps you identify refund entitlements.
| Billing platform | Typical monthly cost (AUD) | Billing frequency | Free trial duration |
|---|---|---|---|
| Apple TV Channels (Tubi) | $9.99 | Monthly | 7 days (varies by offer) |
| Amazon Prime Video Channels (Tubi) | $6.99 | Monthly | Free initially, then charged |
| Roku Channel (Tubi bundle) | Included with Roku+ | Monthly | Varies by bundle |
| Google Play Store (Tubi) | $9.99 | Monthly | 7 days (varies by offer) |
| Samsung TV Plus (Tubi) | Free | Free | N/A |
| Telstra/Vodafone/Optus bundles | $4.99 - $14.99 | Monthly | Varies by carrier |
Charges vary depending on the platform and any bundled offers. Confirm the exact amount on your bank statement before requesting a refund.
What happens after you cancel
Cancellation is immediate, but access may continue until the end of your billing period.
Your access timeline
Once you cancel through your third-party platform, the subscription terminates at the end of your current billing cycle. You retain full access to Tubi content until that date arrives. For example, if you cancel on the 15th of a month and your billing date is the 1st, you maintain access until the end of that calendar month. The platform will send you a confirmation email detailing your final access date.
Preventing re-billing
After cancellation, monitor your bank or credit card statement for 30 days to ensure no further charges appear. If a charge occurs after your cancellation date, contact the platform immediately and request a reversal. In accordance with Australian Consumer Law, you have the right to dispute any unauthorized charge. Keep your cancellation confirmation email as proof that you took action.
Common mistakes to avoid when cancelling
Many consumers delay cancellation or submit requests to the wrong party, costing them time and money.
Mistake 1: contacting Tubi instead of your billing platform
Tubi does not handle cancellations directly because Tubi does not bill you. Sending a cancellation email to Tubi's general support address delays the process by weeks. Yafee advises identifying your exact billing merchant first, then contacting that entity only. Check your bank statement for the merchant name and go directly to that platform's account settings or customer support.
Mistake 2: deleting the app without cancelling the subscription
Uninstalling the Tubi app from your device does not cancel your subscription. The platform continues to charge you monthly. You must actively cancel the subscription through your account settings on the billing platform itself. Deletion is not cancellation.
Mistake 3: allowing the trial to auto-renew
If you signed up for a free trial and did not cancel before the trial ended, the platform has likely already charged you. Act immediately: cancel your subscription, then request a refund within 14 days of the first charge. Document the trial terms and the date you discovered the charge, as this strengthens your refund claim under section 139A of the Australian Consumer Law.
Mistake 4: ignoring auto-renewal reminders
Your third-party platform should send you a reminder 7 days before renewal. If you receive this reminder, read it carefully and cancel if you do not wish to continue. Ignoring these emails is the costliest error. Set a calendar reminder for 7 days before your renewal date to proactively check your email.
Checklist for cancelling your Tubi subscription
Follow this step-by-step checklist to ensure you cancel correctly and preserve your refund rights.
- Check your bank or credit card statement and identify the exact merchant name that charged you.
- Note the date of the first charge and the billing cycle frequency (weekly, monthly, annually).
- Calculate whether you are still within 14 days of the first charge.
- Log into the correct third-party platform account (Apple, Google, Amazon, Roku, Samsung, or your mobile carrier).
- Navigate to "Subscriptions" or "Account settings" and locate Tubi.
- Select "Cancel subscription" and confirm the cancellation on-screen.
- Take a screenshot of the cancellation confirmation screen.
- Wait for a confirmation email from the platform (typically within 10 minutes).
- Save this email and your screenshots together in a folder for future reference.
- If you are within 14 days, email the platform requesting a refund, citing section 139A of the Australian Consumer Law.
- Monitor your bank statement for 30 days to confirm no further charges appear.
- If a charge appears after cancellation, lodge a dispute with your bank immediately.
Comparing cancellation methods
Each platform offers a slightly different cancellation process; this summary shows the fastest routes.
| Platform | Cancellation difficulty | Refund policy | Speed to confirm |
|---|---|---|---|
| Apple App Store | Easy | 14-day guarantee | Instant |
| Google Play Store | Easy | 14-day guarantee | Instant |
| Amazon Prime Video Channels | Easy | Varies by agreement | Instant |
| Roku | Medium | Varies | 15 minutes |
| Samsung TV Plus | Medium | N/A (free service) | Instant |
| Mobile carriers (Telstra, Vodafone, Optus) | Medium | Varies by carrier | 24-48 hours |
Apple App Store and Google Play Store cancellations are the fastest and offer the clearest 14-day refund rights.
Contacting Tubi or escalating disputes
In rare cases, you may need to contact Tubi directly, particularly if you believe the service breached its obligations or misrepresented the subscription terms.
Tubi support contact details
Tubi does not maintain a dedicated Australian office, but you can submit a support request through their website or contact them via their help centre. However, in accordance with Australian Consumer Law, you have the right to direct correspondence to Tubi's registered overseas office. Yafee recommends attempting cancellation through your third-party platform first, then escalating to the ACCC if the platform refuses your refund request.
For complaints about misleading or deceptive conduct, privacy breaches, or failure to honour statutory cancellation rights, lodge a complaint with the ACCC at www.accc.gov.au or telephone 1300 302 502. The ACCC can compel the service provider to refund you and may seek civil penalties against the provider for repeated breaches.
Disputing charges with your financial institution
Your bank or credit card provider is your fastest route to a refund if the third-party platform resists. Contact your institution's dispute or chargeback team and provide:
- Your bank statement showing the charge and merchant name.
- Proof that you cancelled (confirmation email from the platform or screenshot).
- A statement that the charge was unauthorised or breaches section 139A of the Australian Consumer Law.
- Copies of any correspondence where the platform refused your refund request.
Your bank is obliged to investigate and will typically reverse the charge within 20 business days if your evidence is clear.
Why you should act now
Yafee has helped thousands of Australian consumers cancel unwanted subscriptions and recover their money through informed, methodical action. Delaying your cancellation costs you money every billing cycle. Consequently, submit your cancellation request today using the step-by-step guides above, and if the platform refuses a refund, escalate to the ACCC or your bank within 30 days. Your consumer rights under Australian law are strong, but only if you exercise them promptly and keep evidence of every step. Yafee stands ready to guide you through cancellation, refund claims, and dispute resolution with clarity and legal precision.
Important warning
- Yafee cannot guarantee that the recipient will process your request.
- Yafee cannot guarantee the accuracy of content modified by the user.
- Yafee cannot prevent the recipient from disputing the legal scope.
This letter is also available in other countries
Ready to cancel Tubi?
Join over 30,000 users who already trust us.