Yafee is an independent certified electronic mail service. We are neither affiliated with, nor partners of, nor mandated by Simply Cook, whose name is mentioned solely to identify the recipient of your letter. The trademarks and logos cited belong to their respective owners.
Unlimited Yafee Premium: promotional offer at $1.61 for 48h, then $87.71 per month with no commitment
SLMDJTAC
Over 30,000 users trust us
Cancel your subscription
Simply Cook in 2 minutes
A 100% personalised cancellation letter, legally compliant and sent by registered mail with acknowledgement of receipt.
GDPR compliant
Your data is secureFast & effective
Processed within 24hResults guaranteed
Refund if refused48h satisfaction-or-refund guarantee
1Letter type
2Your details
3Payment
100% secure payment
They already cancelled Simply Cook
Join thousands of satisfied users
SLMDJTAC30K
over 30,000users trust us
How does it work?
Cancel your Simply Cook subscription with zero hassle
1
Fill in the form
Give us your details and those of your Simply Cook subscription.
2
We write your letter
Our team drafts a 100% personalised, legally compliant cancellation letter.
3
We send it for you
Sent by registered mail with acknowledgement to Simply Cook. Nothing else for you to do.
Legal and compliant
Our letters follow consumer law and GDPR.
Fast
Your letter is sent within 24 business hours.
Real-time tracking
Follow your request from your personal space.
Results guaranteed
Full refund if Simply Cook refuses your cancellation.
Frequently asked questions
Cancel Simply Cook: The Right Way
How to cancel your Simply Cook subscription in australia and protect your rights
What Simply Cook is and why you might cancel
Simply Cook is a recipe box subscription service that delivers concentrated flavour pots alongside recipe cards, allowing you to combine them with your own fresh ingredients to create meals at home. The company operates on a rolling subscription model with flexible frequency options, ranging from weekly to six-weekly deliveries. Simply Cook positions itself as a low-waste, low-prep solution for midweek cooking, and the service typically offers trial boxes at a reduced rate before you commit to a full subscription.
Your reasons for cancellation may vary: you have found a meal solution that better suits your budget, delivery schedules no longer align with your needs, or you are simply not using the boxes frequently enough to justify the ongoing cost. Whatever your motivation, Yafee is here to guide you through the cancellation process with complete clarity and precision. Understanding your legal position and the correct cancellation method will protect you from unwanted charges and ensure a smooth exit from your subscription.
How Simply Cook subscriptions operate
When you sign up with Simply Cook, you enter into a rolling subscription agreement with recurring charges that continue until you actively cancel. The service typically offers trial boxes at a lower entry price, around AUD 3.60 for postage on your first order. After your trial period concludes, you move onto a recurring subscription billed at approximately AUD 5.00 per week, depending on your selected frequency and current currency fluctuations.
The essential principle here is that your subscription continues automatically until you cancel. Simply Cook will charge your nominated payment method on your scheduled dispatch date unless you have cancelled beforehand. This is why understanding your billing cycle and cancellation deadlines is critical.
Common reasons australian consumers cancel Simply Cook
Many Australian subscribers report unexpected charges after cancellation attempts, frequently because they cancelled too close to their billing cycle or did not receive cancellation confirmation. Others were unaware that trial subscriptions automatically roll into paid subscriptions without additional consent. These scenarios are entirely preventable when you follow a structured cancellation process and retain proof of your request. Yafee has assisted thousands of Australian consumers navigate subscription cancellations, and the solution is always the same: act early, obtain written confirmation, and understand your rights under Australian Consumer Law.
Your consumer rights when cancelling Simply Cook
Australian Consumer Law grants you strong protections when dealing with subscription services, and Simply Cook must comply with these requirements regardless of its UK base of operations.
Your legal position under australian consumer law
The Australian Competition and Consumer Commission (ACCC) enforces the Australian Consumer Law, which mandates that subscription services must make cancellation as easy as the sign-up process. This means Simply Cook must provide you with at least one simple, timely cancellation method without imposing unreasonable barriers or obstacles. If the company makes cancellation deliberately difficult, conceals cancellation options, or refuses to process your request within a reasonable timeframe, you have grounds to escalate your complaint to the ACCC.
You also possess the right to receive goods of acceptable quality and to obtain a refund if items arrive damaged, incomplete, or substantially different from what was advertised. If Simply Cook fails to deliver a scheduled box or the contents are defective, you can request a refund or replacement without penalty to your subscription status.
Your legal position: You are entitled to cancel your Simply Cook subscription at any time without providing a reason. The company cannot impose cancellation fees, require extended notice periods beyond their standard billing cycle, or refuse cancellation requests that comply with their stated procedures. The ACCC can investigate and enforce compliance if Simply Cook breaches these obligations.
Refund entitlements and what you can claim
If you cancel before your next scheduled dispatch date, Simply Cook must not charge you for that order. However, if a charge processes after your cancellation request, you are entitled to request a refund. Australian consumer protection legislation requires most subscription services to process refund requests within 30 days. If Simply Cook refuses or delays, your bank or payment provider can also assist by initiating a chargeback on your behalf.
For trial boxes, you have paid a postage fee, and the company may retain that charge. However, if you cancel during your trial period before the full-price subscription begins, no further charges should occur. If you are charged after cancelling during trial, that charge is recoverable.
How to cancel your Simply Cook subscription
Simply Cook provides two primary cancellation methods, and Yafee recommends you use both simultaneously to ensure your request is processed without delay or error.
Method one: cancel online via your account dashboard
The fastest and most documented method is to cancel through your Simply Cook account online. This creates an immediate digital record of your cancellation and typically processes within 24 hours.
- Visit the Simply Cook website and log in with your email address and password
- Locate and click on your Account or Profile menu (usually in the top right corner)
- Select "Manage Subscription" or "Subscription Settings"
- Click "Cancel Subscription" or the equivalent cancellation button
- Complete any feedback questions the company asks (these are optional but may assist if you later need to escalate)
- Confirm your cancellation on the final screen and screenshot this confirmation page
- Check your email for a cancellation confirmation message from Simply Cook within 24 hours
Store this confirmation email and the screenshot in a safe location. You will need these documents if any dispute arises regarding charges after your cancellation date.
Method two: email customer support for written cancellation request
Sending a written cancellation request via email creates a legally documented trail and ensures the ACCC can verify your cancellation attempt if necessary.
- Open your email client and compose a new message to [email protected]
- Use the subject line: "Cancellation Request for Simply Cook Subscription"
- Include the following information in your email body:
- Your full name and email address associated with your account
- Your subscription order number or account reference
- The date you wish your cancellation to take effect (ideally immediately or the next business day)
- A clear statement: "I request immediate cancellation of my Simply Cook subscription. Please confirm this cancellation in writing and confirm no further charges will apply."
- Send the email and note the exact date and time of sending
- Expect a response from customer support within 2 to 3 business days
- Save the response email and any confirmation of cancellation to your records
If you do not receive a response within 5 business days, send a follow-up email requesting confirmation of receipt and cancellation status. Forward this follow-up email to Yafee or retain it for escalation to the ACCC if necessary.
Timing your cancellation to avoid unwanted charges
Simply Cook operates on a weekly or six-weekly billing cycle depending on your selected subscription frequency. Your crucial cancellation deadline is the date that appears on your account as your "next dispatch date" or "next billing date." You must cancel before 11:59 PM (Australian Eastern Time) on the business day before this date to avoid being charged for the next box.
For example, if your next dispatch is scheduled for Thursday, 15 February, you must cancel no later than Wednesday, 14 February, to prevent a charge on Thursday. Log in to your account immediately after cancelling to verify that your next dispatch date has been removed or marked as cancelled.
What happens after you cancel
Cancellation does not happen instantly, and understanding the post-cancellation timeline will help you monitor your bank statement and identify any errors.
Immediate actions after cancellation
Once you have cancelled via both the online method and email, your subscription enters a processing state. Simply Cook typically confirms cancellation within 24 to 48 hours. During this window, your account may still display as "active," but no new boxes should be dispatched after your cancellation date.
Check your bank or credit card statement 3 to 5 business days after your cancellation date. If a charge appears after this period, contact your bank immediately and inform them that you cancelled your subscription. Your bank can initiate a dispute or chargeback on your behalf.
If Simply Cook continues to charge you after cancellation
If you are charged after cancelling, follow this escalation process:
- Contact Simply Cook customer support at [email protected] with the subject "Unauthorised Charge After Cancellation"
- Include your cancellation email confirmation, the date you cancelled, and the date of the unwanted charge
- Request an immediate refund within 7 days
- If Simply Cook does not respond or refuses to refund within 10 business days, contact your bank or credit card provider and request a chargeback
- If the company fails to comply or you receive no response, escalate your complaint to the Australian Competition and Consumer Commission (ACCC) via their website at accc.gov.au
The ACCC takes subscription cancellation complaints seriously and can investigate non-compliance. Provide the ACCC with copies of all correspondence, cancellation confirmations, and bank statements showing the unwanted charge.
Simply Cook pricing and subscription costs
Understanding Simply Cook's pricing structure helps you assess whether the service represents value and informs your cancellation timing.
| Subscription frequency | Cost per box (approximate AUD) | Frequency | Trial price |
|---|---|---|---|
| Trial box | 3.60 (postage only) | One-time | 3.60 |
| Weekly | 5.00 per week | Every 7 days | Converts after trial |
| Fortnightly | 9.80 per fortnight | Every 14 days | Converts after trial |
| Four-weekly | 19.60 monthly | Every 28 days | Converts after trial |
| Six-weekly | 29.40 | Every 42 days | Converts after trial |
These prices are approximate and may vary based on currency fluctuations, as Simply Cook prices in British pounds sterling on its primary website. Actual charges will reflect the exchange rate applied on your charge date. Check your Simply Cook account dashboard for your exact next billing amount before cancelling, as promotional codes or discounts may affect your price.
Common mistakes that delay or prevent cancellation
Cancelling a subscription should be straightforward, and awareness of common errors will ensure your request processes without friction or delay.
Cancelling too late in your billing cycle
The single most frequent cancellation error is attempting to cancel after your next dispatch date has already been processed. If your next charge is scheduled for Thursday and you cancel on Thursday afternoon, the charge will typically already have been deducted. Always check your account dashboard for the exact next dispatch date and cancel at least one full business day before that date. Do not assume your cancellation is effective immediately; confirm the effective cancellation date with Simply Cook in writing.
Cancelling without documented confirmation
Cancelling via the website alone without saving confirmation or sending a follow-up email creates ambiguity if a charge later appears on your statement. Always use both the online method and the email method simultaneously. This dual approach ensures that if Simply Cook disputes your cancellation request, you have written evidence of your intent and the company's failure to honour that request. Yafee recommends screenshotting your online cancellation confirmation and saving the confirmation email in a dedicated folder on your computer.
Forgetting to check for automatic trial-to-paid conversion
If you signed up for a trial box, your account is set to automatically convert to a paid subscription after your trial ends. Many consumers believe their trial has automatically ended and are surprised by a charge weeks later. Log in to your Simply Cook account immediately after your trial order ships and verify the trial end date and the paid subscription start date. Cancel before the conversion date if you do not intend to continue.
Not monitoring your bank statement after cancellation
Even with a confirmed cancellation, errors can occur. Charges sometimes process due to system delays, payment processor issues, or company error. Check your bank or credit card statement 3 to 5 business days after your cancellation date. If an unexpected charge appears, contact your bank immediately rather than waiting or hoping the charge is reversed automatically.
Refund process and recovery of unwanted charges
If Simply Cook charges you after cancellation, you have clear legal pathways to recover that money.
Requesting a refund directly from Simply Cook
Contact Simply Cook customer support within 30 days of the unwanted charge and provide the following information:
- The date of the charge
- The amount charged
- Your cancellation confirmation email or screenshot
- Your bank statement showing the charge
- A clear request for a refund with your preferred refund method (credit card reversal or bank transfer)
Most subscription services process legitimate refund requests within 10 to 15 business days. If Simply Cook does not respond or refuses to refund, proceed to the bank chargeback process.
Initiating a chargeback with your bank
If Simply Cook refuses to refund or does not respond within 15 business days, contact your bank or credit card provider and request a chargeback. Provide your bank with the cancellation confirmation and evidence that you attempted to resolve the issue with the company. Your bank can reverse the charge on your behalf, typically within 10 to 30 days.
Escalating to the ACCC
If the charge exceeds AUD 5,000 or represents a pattern of non-compliance, you can lodge a formal complaint with the Australian Competition and Consumer Commission. Visit accc.gov.au and complete their online complaint form. Include all documentation: cancellation requests, confirmation emails, refund refusals, and bank statements. The ACCC can investigate and issue enforcement action against Simply Cook if the company has breached Australian Consumer Law.
Checklist for cancelling Simply Cook
Use this checklist to ensure your cancellation is complete, documented, and protected.
| Task | Completed | Date completed |
|---|---|---|
| Log in to your Simply Cook account and check your next dispatch date | Yes / No | |
| Confirm cancellation is at least 1 business day before next dispatch | Yes / No | |
| Cancel online via "Manage Subscription" and screenshot confirmation | Yes / No | |
| Send cancellation email to [email protected] with order details | Yes / No | |
| Save the confirmation email from Simply Cook | Yes / No | |
| Check bank statement 3 to 5 days after cancellation date for unwanted charges | Yes / No | |
| If charged, contact bank to request chargeback | Yes / No |
Comparison with other australian subscription boxes
If you are cancelling Simply Cook because it no longer suits your needs, you may be considering alternative meal subscription services available in Australia.
| Service | Cancellation ease | Trial price | Ongoing cost | Focus |
|---|---|---|---|---|
| Simply Cook | Online + email | 3.60 AUD | 5.00 to 29.40 AUD per cycle | Flavour pots and recipe cards |
| HelloFresh | Online dashboard | 15 to 25 AUD | 35 to 60 AUD per week | Pre-portioned ingredients and recipes |
| Dinnerly | Online + email | 20 AUD | 25 to 45 AUD per week | Budget-friendly ingredients |
| Endeavour Recipes | Email only | Variable | Variable | Plant-based and organic meals |
| My Muscle Chef | Online + phone | 25 to 30 AUD | 45 to 80 AUD per week | High-protein prepared meals |
Yafee has assisted consumers comparing these services, and the cancellation process varies significantly. Simply Cook remains one of the simplest and cheapest entry points, but if you require pre-portioned ingredients or prepared meals, HelloFresh or Dinnerly may better suit your lifestyle. Compare features, cost, and cancellation policies before signing up for a new service.
Why cancel versus why you might stay
Before you finalise your cancellation, consider whether Simply Cook genuinely no longer serves your needs or whether a modification to your subscription frequency might resolve your concerns.
Reasons to stay with Simply Cook
If you are cancelling because of cost, consider switching to a lower frequency option (six-weekly instead of weekly) rather than cancelling entirely. This reduces your costs while maintaining access to the service. If delivery timing is the issue, contact Simply Cook customer support to request a one-time skip or delay of your next box. Many subscribers find that a simple frequency adjustment resolves their concerns without requiring cancellation.
Reasons to proceed with cancellation
Cancel Simply Cook if you have used fewer than half your boxes in the last three months, if you have found a competitor service that offers better value, or if you have genuinely changed your eating habits and meal planning methods. Cancelling a service you do not use is always the correct financial decision. Yafee supports your choice to cancel, and our guidance ensures you exit cleanly without surprise charges or complications.
Contact information and escalation
If you encounter resistance during cancellation or if Simply Cook refuses to honour your cancellation request, use the following contacts to escalate your complaint.
Simply Cook customer support
Email: [email protected]
Website: simplycook.com
Send all cancellation and dispute communications to this address and request a response within 10 business days.
Australian competition and consumer commission (ACCC)
Website: accc.gov.au
Phone: 1300 302 502
Mail: Australian Competition and Consumer Commission, GPO Box 3131, Canberra ACT 2601
Lodge a formal complaint if Simply Cook fails to comply with Australian Consumer Law or refuses to process a legitimate cancellation or refund request.
Your bank or credit card provider
Contact your bank immediately if you are charged after cancellation. Provide your bank with cancellation confirmation and request a chargeback within 60 days of the charge. Your bank can recover the funds on your behalf.
Final guidance: proceed with confidence
Cancelling your Simply Cook subscription is your right, and you are protected by clear Australian Consumer Law that requires the company to process your request without delay or unreasonable barriers. Follow the two-step cancellation method outlined above: cancel online and send an email confirmation simultaneously. Retain all documentation, monitor your bank statement for 10 days after cancellation, and contact your bank immediately if an unwanted charge appears.
Yafee has helped thousands of Australian consumers cancel subscriptions securely and recover unwanted charges when companies fail to honour cancellation requests. You are not alone in this process, and the legal framework is squarely in your favour. Yafee is here to provide clarity and confidence at every step, and Yafee recommends you bookmark this guide for reference if you need to escalate your cancellation to the ACCC or your bank. When you are ready to act, follow the checklist, send your emails, and know that your rights are protected under Australian law. Yafee wishes you a smooth cancellation and a swift exit from any service that no longer serves your needs.
Important warning
- Yafee cannot guarantee that the recipient will process your request.
- Yafee cannot guarantee the accuracy of content modified by the user.
- Yafee cannot prevent the recipient from disputing the legal scope.
Similar cancellation services
This letter is also available in other countries
Ready to cancel Simply Cook?
Join over 30,000 users who already trust us.