Yafee is an independent certified electronic mail service. We are neither affiliated with, nor partners of, nor mandated by Soultime, whose name is mentioned solely to identify the recipient of your letter. The trademarks and logos cited belong to their respective owners.
Unlimited Yafee Premium: promotional offer at $1.61 for 48h, then $87.71 per month with no commitment
SLMDJTAC
Over 30,000 users trust us
Cancel your subscription
Soultime in 2 minutes
A 100% personalised cancellation letter, legally compliant and sent by registered mail with acknowledgement of receipt.
GDPR compliant
Your data is secureFast & effective
Processed within 24hResults guaranteed
Refund if refused48h satisfaction-or-refund guarantee
1Letter type
2Your details
3Payment
100% secure payment
They already cancelled Soultime
Join thousands of satisfied users
SLMDJTAC30K
over 30,000users trust us
How does it work?
Cancel your Soultime subscription with zero hassle
1
Fill in the form
Give us your details and those of your Soultime subscription.
2
We write your letter
Our team drafts a 100% personalised, legally compliant cancellation letter.
3
We send it for you
Sent by registered mail with acknowledgement to Soultime. Nothing else for you to do.
Legal and compliant
Our letters follow consumer law and GDPR.
Fast
Your letter is sent within 24 business hours.
Real-time tracking
Follow your request from your personal space.
Results guaranteed
Full refund if Soultime refuses your cancellation.
Frequently asked questions
Cancel Soultime: The Right Way
How to cancel your Soultime subscription in australia and protect your rights
What Soultime is and why you might want to cancel
Soultime is a Christian-focused wellbeing application that delivers guided meditations, scripture readings, mood tracking and sleep stories as a subscription service. The platform operates across multiple billing tiers-monthly, quarterly, annual and lifetime options-distributed through the Apple App Store and Google Play Store, with prices ranging from A$9.99 to A$96.99 depending on your chosen plan. If you've subscribed but no longer find value in the content, experience performance issues or want to manage your spending more carefully, cancelling requires you to understand where your subscription actually lives and which platform controls your refund eligibility.
Why australian users cancel Soultime
User feedback reveals two dominant cancellation drivers. First, customers appreciate the content quality and Christian approach but encounter app performance problems, unexpected charges or difficulty accessing their paid library. Second, and critically, billing confusion arises because your subscription lives within the app store-Apple App Store or Google Play Store-rather than on Soultime's own platform. This means refunds and cancellations are governed by Apple or Google's policies, not Soultime directly. Many users cancel after discovering double-charges, inability to restore access following an app update, or the simple realisation that they're not using the service regularly enough to justify the cost. At Yafee, we help users navigate these exact situations every week.
Your consumer rights in australia
Australian Consumer Law (ACL) protects you when purchasing digital products like Soultime subscriptions. Under the Australian Consumer Law, you hold the right to cancel within 14 days if you purchase directly through a website without using an in-app payment method-this automatic cooling-off period is your statutory protection. However, subscriptions purchased through app stores follow Apple's and Google's own refund policies, which operate more restrictively: Apple permits refund requests within 14 days of purchase via Apple Support, while Google Play allows cancellations within 48 hours if you request immediately after purchase. Once you've substantially used the content, refund eligibility becomes limited on both platforms. Your legal position strengthens considerably if Soultime refuses a legitimate claim; escalate to the Australian Communications and Media Authority (ACMA) or your state's fair trading office, which enforce consumer protection across digital services.
Soultime pricing and billing overview
Understanding Soultime's price structure clarifies whether cancellation makes financial sense.
| Plan type | Australian price (AUD) | Billing cycle | Key notes |
|---|---|---|---|
| Monthly | A$9.99-A$12.49 | Every month | Two monthly tiers available; check your app store for current pricing |
| Quarterly | A$28.49 | Every 3 months | Less commonly promoted; availability varies by platform |
| Annual | A$96.99 | Every 12 months | Best value for long-term users; promotional discounts may apply |
| Lifetime | A$39.99 | One-time payment | No recurring charges; cancellation does not affect this plan |
If you're on a monthly plan, cancelling immediately after a charge means you'll lose access once your 30-day billing period expires. If you're on an annual plan and cancel mid-year, you forfeit the unused portion unless your app store's refund policy explicitly permits recovery-this is why timing and platform matter significantly.
How to cancel Soultime on your device
Cancellation occurs through your app store, not through Soultime's website, because Apple and Google process and store your payment data. Yafee has assisted thousands of Australian users through this exact process, and the steps below reflect current app-store interfaces. Follow the method matching your device.
Cancel Soultime on iPhone or iPad (Apple app store)
Apple manages your Soultime subscription, so you cancel directly within your Apple account settings rather than through the Soultime app itself.
- Open the Settings app on your iPhone or iPad.
- Scroll down and tap Apps or locate the top-level menu.
- Select App Store from the settings menu.
- This opens your App Store-specific settings, separate from general device settings.
- Tap your profile icon in the top-right corner.
- You may see "Account" or your Apple ID name displayed here.
- Select Subscriptions.
- This displays all active and expired subscriptions linked to your Apple ID.
- Find Soultime in the list and tap it.
- Review your renewal date and plan details to confirm this is the subscription you want to cancel.
- Tap Cancel Subscription.
- Apple will ask you to confirm your decision and explain why you're cancelling (optional feedback).
- Confirm your cancellation by tapping Confirm Cancel or Yes, Cancel, depending on your iOS version.
- Your access to Soultime continues until the end of your current billing period.
After you cancel, Apple sends a confirmation email to your registered Apple ID address. Keep this email as proof of cancellation if you later dispute a charge.
Cancel Soultime on android devices (Google play store)
Google Play processes your subscription, so you manage cancellation through the Google Play app or website.
- Open the Google Play Store app on your Android device.
- Ensure you're logged into the Google account associated with your Soultime subscription.
- Tap your profile icon in the top-right corner.
- The icon appears as a circle containing your profile picture or initial.
- Select Manage your Google Play account.
- This opens your account dashboard showing payment methods and subscriptions.
- Tap the Subscriptions tab.
- A list of all active subscriptions appears here.
- Select Soultime from the list.
- Review your renewal date and billing amount to ensure you've selected the correct subscription.
- Tap Cancel subscription.
- Google Play displays a cancellation confirmation screen with your refund eligibility (typically within 48 hours of purchase).
- Confirm your cancellation by tapping Yes, cancel.
- Your access to Soultime continues until the end of your current billing cycle.
Google Play sends a cancellation confirmation to your registered Google account email. Save this confirmation as evidence of cancellation for your records.
Cancel through the web (Apple account or google account)
If app-based cancellation proves difficult, you can manage your subscription through your account's web interface.
- Visit appleid.apple.com (for Apple users) or myaccount.google.com (for Android users).
- Sign in with your Apple ID or Google account credentials.
- Locate the Subscriptions or Payments & subscriptions section.
- Apple users select "Subscriptions" from the left menu; Google users select "Payments & subscriptions" under their account settings.
- Find Soultime and select Manage or Edit.
- A details panel opens showing your billing cycle and cancellation option.
- Select Cancel Subscription and confirm your choice.
- The system will confirm that your access ends at the next billing date unless you're eligible for an immediate refund.
Refund eligibility and recovery timelines
Refunds for Soultime subscriptions depend entirely on which platform processed your payment and how quickly you request cancellation.
Apple App Store: You can request a refund within 14 days of purchase via Apple Support. Contact Apple through Settings > [Your Name] > iTunes & App Store > tap your Apple ID > select "Subscriptions" and initiate a refund request directly, or visit support.apple.com and submit a refund claim. Apple typically processes refunds within 5-7 business days. If Apple denies your refund, you can escalate to the Australian Competition and Consumer Commission (ACCC) for dispute resolution, particularly if you argue that the service failed to meet Australian Consumer Law standards around digital content.
Google Play Store: You can request a refund within 48 hours of purchase through Google Play. Refunds appear in your original payment method within 5-10 business days. After 48 hours, you can still request cancellation, but refund eligibility drops significantly unless you can demonstrate a technical fault or misleading product description. If Google refuses your claim, escalate through the ACCC or lodge a complaint with your state's fair trading office.
Yafee advises documenting your cancellation date and any communication with Apple or Google, as these records prove your position should a dispute arise later.
Common mistakes that delay or prevent cancellation
Cancellation is straightforward once you know the correct process, but several common errors can block your request or cause unexpected charges. Most users recover quickly once they correct these mistakes.
Uninstalling the app without cancelling the subscription
Deleting the Soultime app does not cancel your subscription. Your payment to Apple or Google continues, and you'll be charged at the next billing date. Always cancel your subscription through your app store settings first, then uninstall the app if you wish. Many users discover this error when they receive an unexpected charge weeks after removing the app from their home screen.
Confusing soultime's website with your app store account
Soultime's own website does not process cancellations for app-store subscriptions. If you purchased through Apple or Google, you cannot cancel through Soultime's customer support email or website contact form. You must cancel through the app store that charged you. Contact Soultime only if you purchased a web-based subscription directly from their website (rare) or if you believe you've been overcharged on top of your legitimate subscription.
Cancelling too late after your renewal date
If you cancel after your subscription renews, you lose your refund window. On Apple, you have 14 days from the charge date to request a refund. On Google Play, the window is 48 hours. Mark your calendar for two days before your renewal date and cancel then if you want to avoid unexpected charges. Yafee recommends setting a phone reminder three days before renewal to give yourself a safety buffer.
Not saving your cancellation confirmation
If you don't capture or save your cancellation confirmation email, you have no proof of the cancellation if a dispute arises. Screenshot or forward Apple's or Google Play's confirmation to yourself immediately after cancelling. This evidence protects you if Soultime or your app store later claims your subscription remained active.
What happens after you cancel
Your Soultime access continues until the end of your current billing period; cancellation does not immediately revoke your login credentials. Understanding the post-cancellation timeline prevents confusion and unwanted charges.
Immediately after cancellation: You retain full access to Soultime's content until your next renewal date. Your payment method is not charged again. Apple and Google send you a confirmation email confirming the cancellation.
At the end of your billing period: Your access to Soultime terminates. If you try to open the app, you see a prompt indicating that your subscription has expired. Redownloading the app does not restore access unless you purchase a new subscription.
If you change your mind: You can resubscribe at any time through the same app store. However, you'll pay the current listed price, which may differ from your original rate. Resubscription does not restore any paid access you lost during the gap.
Your legal position under australian consumer law
As an Australian consumer, you possess explicit statutory rights when purchasing digital subscriptions. The Australian Consumer Law (ACL) applies to Soultime even though the company operates from the United Kingdom. These rights include the right to receive goods and services that are of acceptable quality, are fit for purpose and match any description provided. If Soultime fails to deliver on these standards-for example, if the app crashes repeatedly, meditations don't load, or charges appear without authorisation-you can demand a refund or service correction through your app store or directly from the publisher. If Apple, Google or Soultime refuses your claim, lodge a complaint with the ACCC or the Australian Communications and Media Authority (ACMA), which investigates breaches of consumer protection law. Your legal position strengthens if you can demonstrate that Soultime's failure was substantial or repeated, not merely a one-time minor inconvenience.
Pricing comparison and cancellation checklist
Before you cancel, verify that you're making the right financial decision.
| Scenario | Action | Financial impact |
|---|---|---|
| Monthly plan, just renewed | Cancel immediately to avoid next month's charge | Enjoy current month; no further charges |
| Annual plan, less than 1 month used | Request refund via app store within 14 days (Apple) or 48 hours (Google) | Recover most of annual payment |
| Annual plan, 6+ months used | Cancel now; refund eligibility is low | Forfeit unused months unless dispute succeeds |
| Lifetime plan | Cancellation does not apply; plan is non-recurring | No change; keep indefinite access |
Pre-cancellation checklist
- Confirm which app store (Apple or Google) charged you initially. Check your bank or credit card statement if unsure.
- Note your subscription renewal date. This appears in your app store account under "Subscriptions."
- Decide whether you want to request a refund (within the 14-day/48-hour window) or simply cancel to prevent future charges.
- Gather any screenshots of billing issues, app errors or misleading product descriptions that support a refund request.
- Download or screenshot your current Soultime library if you want to preserve access to specific content after cancellation.
- Set a calendar reminder for two days before your next renewal if you're cancelling close to that date.
Contact information and escalation
If Soultime fails to honour your cancellation or your app store denies a refund you believe is justified, escalate your complaint to the appropriate consumer authority.
Soultime's listed contact address: 42 Newmarket Road, Cambridge, England, CB5 8EP. Note that Soultime operates from the United Kingdom, but Australian Consumer Law still applies to sales made to Australian consumers. You can lodge a complaint with the ACMA (Australian Communications and Media Authority) if Soultime refuses to engage with your cancellation or refund request. The ACCC (Australian Competition and Consumer Commission) also investigates breaches of the Australian Consumer Law and can initiate enforcement action if Soultime engages in misleading or unconscionable conduct.
Australian Communications and Media Authority (ACMA) complaints: Visit complaints.acma.gov.au to lodge a formal complaint if Soultime fails to respond within a reasonable timeframe.
Australian Competition and Consumer Commission (ACCC): Submit a complaint through scamwatch.gov.au if you believe Soultime has engaged in misleading or deceptive conduct.
Your state's fair trading office: Each Australian state and territory operates a fair trading authority that handles consumer complaints. Search "[Your State] Fair Trading" to find the appropriate contact.
Summary and next steps
Cancelling your Soultime subscription requires just a few steps through your app store, and your statutory rights under Australian Consumer Law protect you if disputes arise. Cancel through Apple Settings or Google Play Store, not through Soultime's website. Request a refund within Apple's 14-day window or Google Play's 48-hour window if you've substantially changed your mind. Document your cancellation confirmation and escalate to the ACMA or ACCC if the app store or Soultime refuses a legitimate claim. Yafee has helped thousands of Australian consumers cancel subscriptions and recover refunds by following this exact framework, and you now hold the legal knowledge to protect yourself. Start your cancellation today by opening your app store's Subscriptions section and selecting Soultime. Your access continues through the end of your current billing period, so you won't lose service immediately. Yafee stands ready to guide you through any contract queries or digital service disputes you encounter in future.
Important warning
- Yafee cannot guarantee that the recipient will process your request.
- Yafee cannot guarantee the accuracy of content modified by the user.
- Yafee cannot prevent the recipient from disputing the legal scope.
Similar cancellation services
Ready to cancel Soultime?
Join over 30,000 users who already trust us.