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Frequently asked questions
Cancel SignNow: The Right Way
How to cancel SignNow in australia and stop recurring charges
What SignNow is and why you might want to leave
SignNow is an e-signature platform owned by airSlate that lets you create, send and sign documents electronically. It provides cloud storage, template libraries, audit trails and workflow automation for individuals and businesses. Australian companies rely on it for contract signing, form collection and document processing.
You might be considering cancellation because your subscription costs have risen, you've discovered a cheaper alternative, or unexpected charges have appeared when you exceeded your plan's invitation limits. At Yafee, we understand that pricing surprises and unclear cancellation pathways frustrate customers. This guide walks you through the exact process to cancel without getting caught by renewal dates or hidden fees.
The core problem: pricing surprises and multiple cancellation routes
SignNow operates on tiered subscription plans with annual invitation caps. Several Australian users report surprise bills when they exceeded their plan's invite threshold or when tier changes occurred without clear notification. The cancellation process differs depending on where you bought your subscription-web, Apple App Store, or Google Play-and that distinction directly affects your refund eligibility and timeline.
When cancellation makes sense
You should consider cancelling if your usage patterns have changed, if you've found lower-cost competitors, if you're being charged for features you no longer use, or if billing surprises have eroded your confidence in the service. Cancelling before your next renewal date is your strongest defence against unexpected charges.
Your subscription pricing and where you bought it
SignNow pricing varies significantly depending on your purchase channel and plan tier. Understanding your exact plan and billing source is essential before you cancel, because it determines which cancellation method you use and what refund window applies.
SignNow pricing in australia
| Plan or channel | Key features | Typical Australian pricing |
|---|---|---|
| Business (web/direct) | Document creation and storage, templates, kiosk mode, basic signing workflows | Approx AUD $12-15 per user per month (USD pricing converted at current rates) |
| Business Premium (web/direct) | Multiple signers, bulk send, advanced fields, custom branding | Approx AUD $20-25 per user per month (USD pricing converted at current rates) |
| Mobile app (Apple/Google) | App-only access with in-app purchase billing | AUD $19.99 per month or AUD $95.99 per year (prices vary by App Store region and change periodically) |
| Enterprise (custom) | Dedicated support, custom workflows, volume pricing | Quote-based; contact sales for Australian pricing |
Why your purchase channel affects cancellation
If you subscribed directly on SignNow's website, you cancel with SignNow and request refunds under their terms (30 days for eligible transactions). If you purchased via Apple App Store or Google Play, Apple and Google control the refund process, not SignNow. This distinction is crucial because app store refund policies are often more generous than direct-billing policies.
Check your bank or credit card statements right now. Look for recurring charges labelled "SignNow", "airSlate", "Apple iTunes", or "Google Play". That tells you exactly where your subscription lives and which cancellation route you need to take.
Your consumer rights and what they mean for you
Australian consumer protection law establishes your right to cancel and claim refunds under specific circumstances. Understanding these legal protections prevents you from being trapped by unfair cancellation terms.
Your legal position
Under the Australian Consumer Law (schedule 2 of the Competition and Consumer Act 2010), you have the right to cancel unsolicited consumer agreements (including subscriptions) within 10 business days of purchase or receiving a confirmation email, whichever is later. This applies whether you subscribed via the web or an app store. The right applies to a "consumer agreement" if you acquired the service for personal use.
Additionally, if SignNow has engaged in misleading or deceptive conduct about pricing, billing terms or cancellation procedures, the Australian Competition and Consumer Commission (ACCC) can take enforcement action on your behalf. If SignNow refuses your cancellation request or refund, you can lodge a complaint with the ACCC.
For subscriptions purchased through Apple App Store or Google Play in Australia, Apple and Google's own refund policies may provide additional protection beyond the 10-day window, particularly if you request a refund before your first renewal.
When the ACCC can help you
The ACCC enforces consumer law across Australia. If you cancel SignNow and the company refuses your request or wrongfully charges you after cancellation, the ACCC can investigate whether SignNow has breached your consumer rights. You do not need a lawyer to lodge a complaint-visit accc.gov.au to report the issue. The ACCC can compel SignNow to refund you and can impose penalties on the company if it has systematically misled consumers.
How to cancel SignNow: step-by-step methods by platform
Your cancellation steps depend on where you bought your subscription. Follow the method that matches your purchase channel to avoid delays and ensure your refund request is processed correctly.
If you subscribed directly on SignNow's website
- Log in to your SignNow account at signnow.com.
- Enter your email address and password.
- If you have forgotten your password, click "Forgot password?" and follow the email reset link.
- Navigate to your account settings or billing dashboard.
- Look for a "Settings", "Account", or "Subscription" menu option in the top-right corner of the screen.
- Click on "Billing" or "Plans" to view your current subscription.
- Locate your active subscription and select the cancellation option.
- You should see a button labelled "Cancel Subscription", "Manage Plan", or "View Billing".
- Click the cancellation button.
- Confirm your cancellation request.
- SignNow may ask why you are cancelling (optional feedback).
- Review the cancellation summary to confirm the date your subscription will end.
- Click "Confirm Cancellation".
- Save a copy of your cancellation confirmation email.
- SignNow will send you a confirmation email. Download or forward this to yourself for your records.
- Keep this email until you have verified that no further charges appear on your account.
- Request a refund if you are within the 30-day refund window or within 10 business days under Australian Consumer Law.
- If you qualify for a refund, contact SignNow's support team via their website and reference your cancellation date and confirmation email.
- Alternatively, send a written refund request to the address provided below, including your account email, subscription plan name and date of cancellation.
If you subscribed via apple app store (iOS)
- Open the Apple App Store on your iPhone or iPad.
- Tap the account icon in the top-right corner (your profile picture or initials).
- Select "Subscriptions".
- You will see a list of all active subscriptions linked to your Apple ID.
- Find SignNow in the subscriptions list and tap it.
- SignNow should appear under "Active" subscriptions.
- Tap "Cancel Subscription" or "Edit".
- Apple will display the renewal date and pricing.
- Select "Cancel Subscription".
- Confirm the cancellation.
- Apple will ask if you want to cancel immediately or at the end of your current billing cycle.
- Choose your preferred option and confirm.
- Save your cancellation confirmation.
- Apple sends a confirmation email. Keep this as proof of cancellation.
- Your subscription will end on the date shown; you retain access to SignNow until that date.
- Request a refund if you cancelled within 14 days of your most recent renewal or initial purchase.
- Visit appleid.apple.com and go to "Purchase History".
- Find the SignNow charge and click "Report a Problem".
- Select "I would like a refund" and explain your reason (for example, "Subscription cancelled within 14 days; requesting refund").
- Apple reviews your request within a few days and processes refunds via your original payment method.
If you subscribed via google play (Android)
- Open Google Play on your Android device.
- Tap your profile icon in the top-right corner.
- Select "Payments and subscriptions" and then "Subscriptions".
- You will see all active subscriptions linked to your Google account.
- Find SignNow and tap it.
- SignNow should appear under your active subscriptions list.
- Tap "Cancel subscription".
- Google will show the renewal date and pricing.
- Follow the on-screen prompts to confirm cancellation.
- Google may ask why you are cancelling (optional).
- Tap "Cancel subscription" to confirm.
- Save your cancellation confirmation.
- Google sends a confirmation email to your registered Google account email address.
- Your subscription access continues until the end of your current billing period.
- Request a refund if you cancelled within 48 hours of your first renewal charge.
- Visit play.google.com/store/account/subscriptions.
- Find the SignNow charge in your purchase history.
- Click "Report a problem" and select "I want a refund".
- Explain your reason and submit. Google reviews the request and processes refunds within a few business days.
If you subscribed via direct postal contact (legacy accounts)
- Gather your account details.
- Have your account email address, full name and account number (if available) ready.
- Compose a written cancellation letter.
- Address the letter to SignNow's support team at the address provided below.
- Include your full name, account email, the date of the letter, and a clear statement: "I hereby request cancellation of my SignNow subscription effective [date]".
- Specify whether you are requesting a refund and your reason for cancellation.
- Send your letter via registered post or email to support.
- Registered post provides proof of delivery; send to the address listed at the end of this guide.
- Alternatively, email your letter to SignNow's support team if an email address is provided on their website.
- Keep a copy of your cancellation letter and proof of delivery.
- If you used registered post, keep the tracking number and receipt.
- If you emailed, save a copy of the sent email.
- Monitor your account for the final billing cycle and confirmation.
- SignNow will send a confirmation email within 5 business days. If you do not receive one, follow up via email or phone.
What happens after you cancel
Cancellation does not happen instantly. Understanding the timeline and what to expect prevents you from worrying about hidden charges or lost data.
Your access and data after cancellation
When you cancel SignNow, your access to the platform continues until the end of your current billing cycle. For example, if you cancel on 15 March and your renewal date is 1 April, you retain full access until 30 March. After that date, your account converts to a free tier (if available) or access is suspended, depending on SignNow's terms.
Your documents and data remain stored in SignNow's system for a limited period after cancellation. Sign up for an export or download your documents before your cancellation takes effect to avoid losing important files. Most platforms allow you to download your documents as PDFs or export them to cloud storage (Google Drive, Dropbox, OneDrive).
Refund processing timeline
If you qualify for a refund, the timeline depends on your payment method and where you subscribed.
| Purchase channel | Refund eligibility | Processing time |
|---|---|---|
| Web (direct SignNow) | 30 days from purchase or within 10 business days under Australian Consumer Law | 5-10 business days to your original payment method |
| Apple App Store | Within 14 days of renewal charge or initial purchase | 3-5 business days (Apple processes refunds directly) |
| Google Play | Within 48 hours of first renewal charge (automatic refund on cancellation within this window) | 1-3 business days (Google processes refunds directly) |
Check your bank account and credit card statements
After your cancellation date, monitor your bank or credit card statements for 30 days to confirm that no further charges appear. If SignNow charges you after your cancellation confirmation date, contact your bank immediately and dispute the charge. Provide your bank with your cancellation confirmation email as evidence that you cancelled the subscription.
Common mistakes to avoid when cancelling SignNow
Cancellation is straightforward once you know the correct procedure. Thousands of Australian users have cancelled successfully without complications, and you can too by following these warnings.
Mistake 1: cancelling via email without confirmation
Sending an email to SignNow's support team requesting cancellation is not the most reliable method. Emails can be misdirected, lost or ignored. Instead, use the official in-app or web portal cancellation option whenever possible. If you must email, send a follow-up email 3 days later to confirm receipt, and keep copies of both emails and any responses.
Mistake 2: assuming cancellation stops all charges
Cancelling your subscription does not guarantee that charges will stop immediately. Charges continue until the end of your current billing cycle. If you are charged after your confirmed cancellation date, contact SignNow support with your cancellation confirmation email and dispute the charge with your bank if necessary.
Mistake 3: not checking your purchase channel
Many users cancel via the web portal but forget that their subscription was purchased through the Apple App Store or Google Play. If you cancel in the wrong place, your app store subscription remains active and will continue to charge you. Always check your bank statement to confirm where the subscription is billed before you cancel.
Mistake 4: losing your cancellation confirmation email
Your cancellation confirmation email is your only proof that you requested cancellation on a specific date. If SignNow charges you after that date and denies receiving your cancellation request, this email is your evidence. Save it to a folder or print it immediately after cancellation.
Mistake 5: not requesting a refund if you qualify
Cancelling your subscription does not automatically trigger a refund. If you are within the refund eligibility window (30 days for web purchases, 14 days for Apple, 48 hours for Google), you must request a refund separately. Yafee's guides help thousands of consumers recover refunds by showing them how to request refunds within these windows. Do not assume your cancellation automatically includes a refund.
How yafee helps you cancel with confidence
Cancelling a digital subscription can feel complicated when you do not know which platform controls your billing or what your legal rights are. Yafee specializes in translating complex consumer law into clear, actionable steps. Our guides break down the exact cancellation process for hundreds of services, including SignNow, so you can cancel without delays or unexpected charges.
Yafee has helped thousands of Australian consumers cancel subscriptions, recover refunds and understand their rights under the Australian Consumer Law. Whether you subscribed via the web, Apple App Store or Google Play, Yafee's step-by-step procedures ensure you cancel correctly the first time.
When you use Yafee, you gain access to verified cancellation methods, refund eligibility timelines and links to consumer protection authorities like the ACCC. If SignNow refuses your refund request or continues to charge you after cancellation, Yafee provides the information you need to escalate to the ACCC and demand your money back.
How to contact SignNow and request your refund
If you have cancelled your subscription and need to request a refund or report a billing issue, use the contact details below.
SignNow support contact details
Email: [email protected]
Postal address: SignNow Support, airSlate Inc, 22 East 2nd Street, New York, NY 10003, USA (Note: this is the US registered office; Australian customers may also contact via their website support portal for faster responses in Australian business hours.)
Website support: Visit signnow.com/contact and select "Support" or "Billing" to open a support ticket.
If SignNow refuses your refund, escalate to the ACCC
The Australian Competition and Consumer Commission enforces consumer law nationwide. If SignNow refuses your cancellation request or refund after you have provided your cancellation confirmation email, lodge a complaint with the ACCC.
ACCC complaint form: Visit accc.gov.au/consumers/complaints and click "Lodge a complaint".
ACCC online form: Complete the online complaint form or call 1300 302 502 during Australian business hours. Provide your account email, cancellation date, the charge date after cancellation and copies of your cancellation confirmation email and bank statements showing the disputed charge.
The ACCC can force SignNow to refund you if the company has breached your consumer rights under the Australian Consumer Law. You do not need to pay a lawyer; the ACCC investigates and enforces on your behalf at no cost to you.
Summary: your cancellation checklist
Use this checklist to ensure you have completed every step correctly and that your cancellation is final.
| Step | Action | Status |
|---|---|---|
| 1. Identify purchase channel | Check your bank statement to confirm where SignNow is billed (web, Apple, or Google) | [ ] Done |
| 2. Log in and cancel | Use the cancellation method for your platform (in-app, web portal, or postal) | [ ] Done |
| 3. Save confirmation email | Download and save your cancellation confirmation to a folder or print it | [ ] Done |
| 4. Export your documents | Download any important documents or data before your access expires | [ ] Done |
| 5. Request refund (if eligible) | If within 30 days (web) or 14 days (Apple) or 48 hours (Google), email [email protected] or use Apple/Google refund forms | [ ] Done |
| 6. Monitor bank statements | Check your bank or credit card for 30 days; dispute any charges after your cancellation date | [ ] Done |
Final advice: you have consumer rights
Cancelling SignNow is your right under Australian law. The Australian Consumer Law guarantees you the right to cancel within 10 business days and to request refunds if the company has misled you about pricing or billing terms. SignNow cannot trap you in an unwanted subscription or charge you after you have cancelled, provided you follow the correct procedure and keep proof of your cancellation request.
Yafee has guided thousands of Australian customers through the cancellation process for dozens of digital services. By following the step-by-step method for your purchase platform and keeping your cancellation confirmation email, you ensure that SignNow cannot dispute your cancellation or continue billing you. If the company does refuse your refund or continues to charge you, the ACCC has the power to force a refund and penalize SignNow for breaching consumer law.
Cancel with confidence. You have the law on your side, and Yafee is here to make sure you understand every step.
Important warning
- Yafee cannot guarantee that the recipient will process your request.
- Yafee cannot guarantee the accuracy of content modified by the user.
- Yafee cannot prevent the recipient from disputing the legal scope.
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