Yafee is an independent certified electronic mail service. We are neither affiliated with, nor partners of, nor mandated by Ngl, whose name is mentioned solely to identify the recipient of your letter. The trademarks and logos cited belong to their respective owners.
Unlimited Yafee Premium: promotional offer at $1.61 for 48h, then $87.71 per month with no commitment
SLMDJTAC
Over 30,000 users trust us
Cancel your subscription
Ngl in 2 minutes
A 100% personalised cancellation letter, legally compliant and sent by registered mail with acknowledgement of receipt.
GDPR compliant
Your data is secureFast & effective
Processed within 24hResults guaranteed
Refund if refused48h satisfaction-or-refund guarantee
1Letter type
2Your details
3Payment
100% secure payment
They already cancelled Ngl
Join thousands of satisfied users
SLMDJTAC30K
over 30,000users trust us
How does it work?
Cancel your Ngl subscription with zero hassle
1
Fill in the form
Give us your details and those of your Ngl subscription.
2
We write your letter
Our team drafts a 100% personalised, legally compliant cancellation letter.
3
We send it for you
Sent by registered mail with acknowledgement to Ngl. Nothing else for you to do.
Legal and compliant
Our letters follow consumer law and GDPR.
Fast
Your letter is sent within 24 business hours.
Real-time tracking
Follow your request from your personal space.
Results guaranteed
Full refund if Ngl refuses your cancellation.
Frequently asked questions
Cancel NGL: The Right Way
How to cancel NGL and stop paying for unwanted pro features
What is NGL and why you might want to cancel
NGL is a social messaging app that lets you collect anonymous feedback by sharing a unique link on social media. The service offers both free and paid tiers, with NGL Pro featuring extras like sender hints, exclusive games, and early access to new features. The subscription renews automatically each billing cycle unless you actively cancel, which means ongoing charges continue until you take action.
If you no longer use the app, find the hints unhelpful, or object to aggressive upgrade prompts, cancelling stops your payments immediately. Many Australian users cancel because the novelty fades or the paid features don't deliver as promised. Yafee has guided thousands of Australian consumers through subscription cancellations, and NGL is straightforward once you follow the correct procedure.
NGL pricing and subscription tiers
NGL offers multiple subscription options with varying features and billing cycles. The table below shows typical Australian dollar (AUD) pricing; app stores apply country-specific rates and taxes, so always verify the exact amount charged to you.
| Plan | Features included | Typical price (AUD) |
|---|---|---|
| Free | Basic anonymous messages, core features only | Free |
| Monthly Pro | Hints about senders, Pro-only content, early feature access | A$9.00 per month |
| Annual Pro | Full Pro features for 12 months | A$30.00 per year |
| Premium bundles | Weekly passes, exclusive premium content | A$45.00 and up |
Subscriptions renew automatically at the end of each billing period unless you cancel beforehand. If you subscribed through the Apple App Store or Google Play, you must cancel through that platform, not directly with NGL.
Common reasons australians cancel NGL
Users frequently report that paid hints fail to reveal sender details as expected, in-app purchase prompts feel aggressive, and messages appear automated rather than authentic. The novelty often wears off quickly, making the ongoing cost unjustifiable.
Some cancel because they feel misled about feature quality or billing transparency. If you believe NGL has breached consumer guarantees, document your concerns before cancelling; you may qualify for a refund under Australian Consumer Law.
Your consumer rights under australian consumer law
Australian Consumer Law gives you enforceable protections when purchasing digital services like NGL Pro.
What the competition and consumer act 2010 guarantees
Under the Competition and Consumer Act 2010, you have the right to cancel a subscription within 14 days of purchase if you change your mind, provided the service has not been fully delivered. For ongoing NGL Pro subscriptions, this means you can request cancellation and a potential refund within 14 days of your initial payment.
Furthermore, if NGL fails to deliver features as described (broken hints, poor functionality, or safety issues), you are entitled to a refund or credit under the Australian Consumer Law guarantees of acceptable quality and fitness for purpose. The Australian Competition and Consumer Commission (ACCC) enforces these rights.
Your legal position
You hold a strong position under Australian law. NGL must deliver the service as advertised. If hints don't work, the app crashes frequently, or features are missing, you can request a refund up to 14 days after purchase, and potentially beyond if the service breaches consumer guarantees. Keep all receipts, screenshots, and correspondence as evidence. If NGL refuses to respond, escalate to the ACCC or your state's fair trading office.
How to cancel NGL and stop recurring charges
Cancellation varies depending on whether you subscribed via Apple App Store, Google Play, or another method.
Cancel NGL on the apple app store (iPhone and iPad)
- Open the Settings app on your device.
- Scroll down and tap Subscriptions.
- Find and select NGL from your active subscriptions list.
- Tap Cancel Subscription and confirm your choice.
- Apple will display a final reminder; select Confirm Cancellation.
- Your subscription ends at the next billing date; you retain access until then.
- Check your email for a cancellation confirmation from Apple within 24 hours.
- Verify the cancellation in Settings > Subscriptions to ensure NGL no longer appears as active.
Cancel NGL on google play (Android)
- Open the Google Play Store app.
- Tap your profile icon (top-right corner).
- Select Payments and Subscriptions, then Subscriptions.
- Find NGL and tap it.
- Tap Cancel Subscription and confirm.
- Google will ask for a reason; select one if prompted.
- Your access ends at the next billing cycle; you can use NGL free features until then.
- Confirm the cancellation by checking Subscriptions again; NGL should no longer list as active.
Cancel NGL via registered mail (written request)
If you need a formal record or dispute resolution, send a written cancellation request by registered mail. This creates proof of delivery and is especially useful if NGL continues charging after cancellation.
- Prepare your written request in English.
- Include your full name, email address, and NGL account details (username or linked email).
- State clearly: "I request cancellation of my NGL subscription effective immediately."
- Include the date and any payment reference numbers from your receipts.
- Send the letter by registered mail to the cancellation address published by NGL.
- Request a signed proof of delivery.
- Keep a photocopy of your letter and the registered mail receipt.
- NGL must respond within 14 days confirming cancellation.
- If they fail to respond, follow up via email or phone using your registered mail proof as evidence.
- Retain all correspondence; you will need it if you lodge a complaint with the ACCC.
Cancel NGL via email (backup method)
Email cancellation is less formal than registered mail but faster if NGL provides a cancellation email address.
- Compose an email to the published NGL support or cancellation address.
- Use a subject line such as "NGL Subscription Cancellation Request."
- Include your full name, account email, and a clear cancellation statement.
- Send the email and request a read receipt.
- Do not rely on email alone if NGL ignores your request; escalate to registered mail.
- Keep the email and any replies as evidence for refund claims.
Request a refund after cancellation
Cancellation stops future charges, but you may be entitled to a refund if you cancel within 14 days of purchase or if NGL breached consumer guarantees.
Refund eligibility under australian law
You qualify for a refund if you cancel within 14 days of your initial subscription purchase, provided the service has not been fully delivered or consumed. For monthly or annual renewals after the 14-day window, you do not automatically qualify for a refund unless the service is defective.
However, if NGL's hints don't work, the app crashes, or features don't match the description, you can claim a refund under the acceptable quality guarantee, regardless of how long you have subscribed. The ACCC supports this position.
How to request a refund
- Contact NGL support in writing (registered mail or email) with your refund request.
- Explain why you believe the service is defective (hints don't work, app crashes, features missing).
- Include your payment date, amount charged, and any evidence (screenshots, error messages).
- Ask for a full or partial refund and state your preferred method (app store credit or bank refund).
- If NGL refuses or does not respond within 14 days, contact your app store (Apple or Google) directly.
- Apple and Google allow refund requests within 90 days; submit yours through their support channels.
- Explain the defect and reference your NGL support correspondence.
- If the app store refuses, lodge a complaint with the ACCC or your state fair trading office.
- Provide copies of all receipts, emails, and evidence of the defect.
- The regulator will investigate and may force NGL to refund you.
What happens after you cancel NGL
Cancellation takes effect at the end of your current billing cycle; you retain access to paid features until that date. After the cycle ends, your account reverts to the free tier unless you resubscribe.
Access and data after cancellation
Once your subscription expires, you lose access to Pro features (hints, exclusive content, early access). Your account and message history remain on NGL's servers unless you delete your account separately. If you want to erase all personal data, contact NGL support and request account deletion under Australian Privacy Act requirements.
Reactivating your subscription
If you change your mind, you can resubscribe to NGL at any time through your app store. Your previous settings and contacts typically restore, but you start a new billing cycle immediately.
Common mistakes to avoid when cancelling NGL
Cancellation is simple, but a few common errors can cause delays or unexpected charges.
Mistake 1: cancelling the app instead of the subscription
Deleting the NGL app from your phone does not cancel your subscription. The automatic renewal continues, and NGL continues charging you every month or year. You must cancel through your app store settings (Apple or Google), not by removing the app.
Mistake 2: waiting until after the billing date
If you wait until after your subscription renews, you incur another full charge. Cancel at least one day before your renewal date. Check your app store account to confirm the exact renewal date, usually listed in your subscription details.
Mistake 3: not keeping evidence of cancellation
If NGL continues charging after you cancel, you need proof that you requested cancellation. Take screenshots of your app store subscription page showing "Cancel" or "Cancelled," save email confirmations, and keep registered mail receipts. Without proof, disputing the charge becomes difficult.
Mistake 4: assuming email cancellation is enough
NGL support may not reply to cancellation emails, or your email may go to spam. If you cancel via email and NGL continues charging, escalate to registered mail or contact the app store directly. In Australia, companies are required to acknowledge and process cancellation requests within 14 days; silence is not acceptable.
Comparing cancellation and retention options
Before you cancel, consider whether downgrading or pausing your subscription might suit you better.
| Option | What happens | Cost (AUD) | Best for |
|---|---|---|---|
| Keep Monthly Pro | Ongoing subscription with all Pro features | A$9.00/month | Heavy users who value hints and early access |
| Switch to Annual Pro | Pay once yearly; save A$78 per year | A$30.00/year | Committed users seeking better value |
| Cancel completely | No charges; free tier only | Free | Users who don't value Pro features or want to leave entirely |
| Pause billing (if available) | Subscription suspended for a set period | Varies | Users taking a temporary break from the app |
If you're cancelling because of cost, switching to the annual plan saves you money. If you're cancelling because of broken features or poor value, proceed with full cancellation and consider requesting a refund.
Escalating complaints if NGL ignores your cancellation
NGL must honour cancellation requests within 14 days and must stop charging you after that deadline. If they ignore your request, you have formal recourse.
Step 1: contact the app store, not NGL
If NGL continues charging after you cancel through your app store, contact Apple or Google directly. Both platforms allow you to dispute charges and request refunds. Provide screenshots of your cancellation request and the unwanted charges.
Step 2: lodge a complaint with the ACCC
The Australian Competition and Consumer Commission (ACCC) investigates unfair billing and subscription practices. File a complaint online at accc.gov.au if NGL refuses to honour your cancellation or refund request. Include all correspondence, receipts, and proof of cancellation.
Step 3: report to your state fair trading office
Your state or territory has a fair trading office (for example, NSW Office of Fair Trading, Consumer Affairs Victoria) that handles consumer disputes. They can force NGL to issue a refund and may impose penalties for breaching consumer law.
Step 4: request a chargeback via your bank
If NGL charges you after cancellation, contact your bank and dispute the transaction as an unauthorised recurring charge. Provide your cancellation proof; your bank will investigate and may reverse the charge. This is your last resort but is effective.
Protecting yourself and building cancellation evidence
Yafee recommends gathering proof before and during cancellation to strengthen your position if disputes arise.
Documentation to collect
- Payment receipts from your app store (Apple or Google).
- Screenshot your subscription page showing the renewal date and amount charged.
- Save emails from your app store confirming each purchase.
- Screenshots of your cancellation request.
- Photograph your app store subscription page after you tap "Cancel."
- Capture any confirmation messages or dates.
- Email confirmations from NGL (if applicable).
- Save all replies from NGL support about cancellation.
- If none arrive, document the date and time you sent your email.
- Registered mail receipts.
- Keep the proof of delivery from Australia Post.
- File this with your other cancellation evidence.
This documentation gives you leverage if you need to escalate to the ACCC or dispute a charge with your bank.
Summary: your cancellation checklist
Use this checklist to ensure your NGL cancellation is complete and protected.
| Task | Status | Deadline |
|---|---|---|
| Identify your subscription platform (Apple or Google) | Complete | Immediately |
| Note your renewal date from your app store account | Complete | Before renewal |
| Cancel subscription via app store or registered mail | Complete | At least 1 day before renewal |
| Collect screenshots and confirmation emails | Complete | Within 24 hours of cancellation |
| Verify no charges appear after renewal date | Complete | Check within 5 days of renewal date |
| If charged: contact app store or file ACCC complaint | Complete (if needed) | Within 90 days of charge |
Why australians trust yafee for subscription cancellations
Yafee specialises in guiding Australian consumers through subscription cancellations across all major platforms and services. Our guides are grounded in the Competition and Consumer Act 2010 and ACCC enforcement guidance, ensuring you understand your rights and the exact steps to take.
Yafee has helped thousands of Australians cancel unwanted services, secure refunds, and escalate complaints when companies ignore cancellation requests. Whether you're cancelling NGL, a streaming service, or any other subscription, Yafee provides the legal framework and practical steps you need to act with confidence.
Your spending should always remain under your control. If NGL no longer serves you, cancelling protects your budget and holds the company accountable to Australian law. Yafee is here to support every step of that process.
Contact information for cancellation
To cancel NGL by registered mail, send your written request to the address listed on NGL's official website or support page. Include your full name, email address, account details, and the statement "I request cancellation of my NGL subscription effective immediately." Send via Australia Post registered mail and retain the proof of delivery receipt.
For further guidance on consumer rights or to escalate a dispute, contact the Australian Competition and Consumer Commission (ACCC) at accc.gov.au or your state fair trading office. Yafee remains your trusted partner for navigating subscription cancellations under Australian law.
Important warning
- Yafee cannot guarantee that the recipient will process your request.
- Yafee cannot guarantee the accuracy of content modified by the user.
- Yafee cannot prevent the recipient from disputing the legal scope.
This letter is also available in other countries
Ready to cancel Ngl?
Join over 30,000 users who already trust us.