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Cancel Monday: Step-by-Step Guide
How to cancel Monday from australia and avoid unexpected charges
Why you might cancel Monday and what to know first
Monday is a cloud-based work management platform that lets your team plan, track and deliver projects using customizable boards, automations and integrations. The service uses per-seat pricing, meaning you pay for each team member who accesses the platform.
You may decide to cancel Monday because your team has switched tools, your project has finished, or you want to cut software spending. Whatever your reason, Yafee has created this guide to walk you through cancellation step by step so you understand your rights and avoid unexpected charges after you leave.
When cancellation makes sense
Cancellation is the right choice if you no longer use Monday's features, your workflow has moved to another platform, or your budget needs adjustment. Equally, if you signed up for an annual plan and realised within 14 days that it does not suit your team, Australian consumer law gives you the right to cancel and claim a full refund. Yafee recommends you review your current plan and billing cycle before you begin, so you know exactly what you are paying and what refund you might receive.
Monday's pricing tiers and australian costs
Monday offers five plan levels, ranging from a free individual option to custom enterprise pricing. Understanding your current plan helps you identify what refund eligibility applies to your situation.
| Plan type | Approximate AUD price per seat (annual billing) | Core features |
|---|---|---|
| Free | Free | Up to two seats, basic boards and workflows |
| Basic | A$19.76 | Unlimited items, 5 GB storage, email support |
| Standard | A$25.84 | Timeline and Gantt views, automations, integrations |
| Pro | A$39.52 | Private boards, advanced columns, workflow automations |
| Enterprise | Custom pricing | Custom governance, SLA, dedicated account management |
These prices are approximate and may vary by region, seasonal promotions or product variant. Always verify your exact plan and current billing amount in your Monday account settings before you initiate cancellation.
Your consumer rights in australia and what they mean for cancellation
Australian consumer law gives you specific protections when you cancel online services and subscriptions, and you should understand these rights before you contact Monday.
Australian consumer law and your cancellation rights
The Australian Consumer Law, which is part of the Competition and Consumer Act 2010, protects you when you buy digital services like Monday. Under this law, you have the right to cancel a subscription service if you have not yet received the service or only received a partial service. For cloud-based software like Monday, this means you may be entitled to a refund if you cancel within a reasonable time or if the company has failed to meet its service obligations.
If you cancel within 14 days of purchase, you have automatic cancellation rights for most online services under the Australian Consumer Law, unless the service has already been fully delivered to you. For annual plans, this 14-day window is critical: cancel within this period and you should receive a full refund, not just a prorated credit. Monthly plans are usually non-refundable unless you cancel before the renewal date or the service fails to meet the quality and performance standards Monday promised.
The Australian Competition and Consumer Commission (ACCC) enforces these rights nationally. If Monday refuses a legitimate refund claim, you can lodge a complaint with the ACCC or escalate to your state-based fair trading authority. Yafee recommends you keep records of your purchase receipt, cancellation request and any correspondence with Monday, in case you need to escalate a dispute.
Your legal position on cancellation and refunds
You have the right to cancel Monday at any time. However, your refund entitlement depends on your plan type and how long you have held the subscription. If you purchased an annual plan and cancel within 14 days of purchase, you are entitled to a full refund under the Australian Consumer Law, provided the service has not yet been substantially delivered. If you cancel after 14 days on an annual plan, Monday may only offer a prorated refund for unused months, unless you can demonstrate that the service failed to meet its described performance or features. Monthly plans are generally non-refundable once the billing cycle has begun, unless you cancel before the next renewal date or Monday has breached its service agreement. If you are on a free trial, you can cancel at any time without charge or refund consequence.
How to cancel Monday from your browser or app
Monday's cancellation process requires account administrator access and involves navigating your account settings and billing menu. Only account admins can initiate the cancellation of products or close the entire account.
Step 1: log in and navigate to billing settings
- Open your web browser and visit Monday.com, then log in with your account email and password.
- If you use the iOS app, open the app and log in, then proceed to your profile menu.
- Ensure you have administrator privileges for the account; non-admin users cannot cancel products or close accounts.
- Click on your profile icon in the top right corner of the screen (web) or tap the profile menu (iOS app).
- A dropdown menu will appear with several options.
- Select "Administration" from the dropdown menu.
- You will be taken to the account administration dashboard.
- Click on "Billing" in the left sidebar.
- You will see your current plan, billing cycle and renewal date.
- Review your plan details to confirm which products you want to cancel.
Step 2: cancel individual products
- In the Billing section, locate the product you want to cancel (for example, "Monday Pro" or "Monday Standard").
- Each product is displayed as a separate line item with its renewal date and pricing.
- Click the three-dot menu icon next to the product you want to cancel.
- A context menu will appear with several options.
- Select "Cancel plan" or "Cancel subscription" from the menu.
- A confirmation dialog will appear asking you to confirm the cancellation.
- Review the cancellation details, including the date your plan will end and any refund eligibility.
- Click "Confirm cancellation" to complete the process.
- You will receive an on-screen confirmation that your plan has been cancelled.
- Check your email for a cancellation confirmation from Monday within a few minutes.
Step 3: close your entire account (optional)
- If you want to close your entire Monday account, you must first cancel all active products.
- Repeat Step 2 for every paid product on your account.
- If you are on a free trial, you can proceed directly to account closure.
- Return to the Billing section and scroll to the bottom of the page.
- You will see an option that says "Close your account" or "Delete account".
- Click "Close your account" to begin the closure process.
- A dialog will ask you to confirm that you want to permanently delete all your data and boards.
- This action is irreversible; all your projects and workspace data will be lost.
- Click "Yes, close my account" to finalize closure.
- Your account will be deactivated immediately, and you will be logged out.
- You will receive a confirmation email from Monday.
Alternative: contact Monday support if you cannot access billing
If you do not have administrator access or cannot locate the Billing menu, contact Monday's support team directly. Email [email protected] or use the in-app chat feature to request manual cancellation. Provide your account email address and request cancellation of your specific product or account closure. Monday typically responds to support requests within 24 to 48 business hours. Yafee recommends you provide clear cancellation instructions and request written confirmation of your cancellation date and any refund eligibility.
Refunds, billing cycles and what to expect after cancellation
Your refund eligibility and the timing of cancellation depend on your billing cycle, plan type and how long you have held your subscription.
Refund eligibility based on your plan type
Annual plans purchased within the last 14 days are eligible for a full refund under the Australian Consumer Law, provided the service has not been substantially delivered or consumed. If you cancel an annual plan after 14 days, Monday may offer a prorated refund for unused months, calculated from your cancellation date to your original renewal date. Monthly plans are generally non-refundable once the billing period has commenced; however, you can cancel before the next billing date to avoid being charged again. If you are on a free trial, cancellation is free and no refund applies. Yafee advises you to check your Monday invoice to confirm your purchase date, as the 14-day refund window is calculated from that date, not from when you created your account.
When your access ends and final charges occur
- Your access to Monday ends on the date shown in your cancellation confirmation (usually the end of your current billing cycle or immediately, depending on Monday's policy).
- You will lose access to all boards, automations and integrations on that date.
- Download any important data or reports before your access expires.
- You will not be charged again if you cancel before your next renewal date.
- Check your credit card or bank statement 5 to 7 business days after your cancellation to confirm no new charge appears.
- If a refund is due, Monday typically processes it within 5 to 10 business days of your cancellation.
- Refunds are credited back to your original payment method (credit card, debit card or PayPal account).
- Your bank may take a further 3 to 5 business days to show the refund in your account.
Dispute a refund or missing charges
If Monday refuses to refund you or you notice unexpected charges after cancellation, contact Monday's billing team immediately at [email protected] or through the in-app support chat. Provide your cancellation confirmation email and request a full refund with a specific reason. If Monday does not respond or refuses your refund claim, you can escalate the dispute to the ACCC or your state fair trading authority. Include copies of your purchase receipt, cancellation confirmation and all correspondence with Monday in your complaint. Yafee has helped thousands of consumers recover refunds from software providers by documenting every step and escalating disputes formally when informal requests fail.
Common mistakes to avoid when you cancel Monday
Cancellation is straightforward when you follow these steps, but a few common errors can delay your refund or leave your account active longer than expected.
Mistake 1: cancelling only one product instead of all products
If your account has multiple products (for example, "Monday Standard" plus "Monday Pro" add-on), you must cancel each product separately. Cancelling only one product leaves the others active and you will continue to be charged for them. Before you close your entire account, verify you have cancelled every product listed in your Billing section. Review your confirmation emails from Monday to confirm every product is cancelled, not just one.
Mistake 2: not downloading your data before you close your account
Once you close your account, all your boards, workflows and project data are permanently deleted and cannot be recovered. If you need to preserve your data, export or screenshot your boards and save them to your computer or cloud storage before you initiate account closure. Monday provides export options within the Administration menu; use these before you close your account.
Mistake 3: cancelling on the renewal date or after
If you wait until after your renewal date to cancel, you will be charged for the next billing cycle. Cancel before your renewal date to avoid the next charge. Check your billing email or account dashboard to confirm your renewal date, then initiate cancellation at least one day before that date.
Mistake 4: assuming a refund is automatic
Monday does not automatically refund you if you cancel an annual plan after 14 days. You may need to contact [email protected] and request a prorated refund explicitly. Include your cancellation date and request a refund calculation for unused months. If Monday refuses, escalate the complaint to the ACCC as a service quality or billing dispute.
After cancellation: what to do next
Once you have cancelled Monday, take these steps to confirm closure, protect your data and ensure you are not charged again.
Confirm your cancellation in writing
Forward your cancellation confirmation email from Monday to a personal email address or archive folder you control. This email proves your cancellation date and is evidence if you need to dispute a later charge or refund claim. Yafee recommends you keep all subscription-related emails for at least 12 months.
Monitor your payment method for unexpected charges
Check your credit card, debit card or PayPal statement 7 to 10 days after your cancellation to confirm that no new charge appears. If you see a charge from Monday after your cancellation, contact your bank immediately and request a chargeback. Provide your cancellation confirmation email as evidence. You can also raise a dispute with Monday's support team before escalating to your bank.
Verify your refund has been processed
If you are entitled to a refund, it should appear in your account within 10 business days of your cancellation. If you do not see the refund after 10 days, contact Monday's billing team and provide your cancellation date, plan type and refund amount. Request a refund status update and ask for confirmation of the date the refund was processed. Yafee advises you to follow up in writing (email) so you have a record of your request.
Comparing Monday with alternative work management tools
If you are cancelling Monday because you want to try another platform, consider these alternatives that offer similar features or lower Australian pricing.
| Platform | Pricing (AUD per seat, annual) | Best for | Cancellation flexibility |
|---|---|---|---|
| Asana | A$13.80 to A$27.60 | Large teams and enterprise workflows | Cancel anytime; 14-day refund window |
| Monday | A$19.76 to A$39.52 | Customizable boards and automations | 14-day refund window; monthly auto-renewal |
| Notion | Free to A$9.90 (one-time) | Note-taking, knowledge bases and lightweight projects | Free tier available; paid tier is one-time purchase |
| Trello | Free to A$13.80 | Simple task management and kanban boards | Free tier available; cancel anytime on paid plans |
| ClickUp | A$11 to A$32 (USD pricing) | All-in-one project and time-tracking tool | Free tier available; cancel anytime |
Each platform offers a free tier or trial, so test a new tool before you commit to an annual plan. This approach reduces the risk of paying for software you do not use. Yafee recommends you compare features, pricing and cancellation policies across platforms before you decide to leave Monday or commit to a new service.
Summary: your checklist for cancelling Monday
Use this checklist to ensure you complete every step correctly and avoid missing deadlines or charges.
| Action | Timeline | Status |
|---|---|---|
| Review your current Monday plan and billing cycle | Before you start | |
| Log in and navigate to Administration > Billing | Day 1 | |
| Cancel each active product using the three-dot menu | Day 1 | |
| Confirm cancellation in your email inbox | Within 1 hour | |
| Download and save your data before account closure | Before day 3 | |
| Check your bank statement for refunds or unexpected charges | 7 to 10 days after cancellation |
Getting help: contact Monday and yafee support
If you encounter problems during cancellation or disagree with Monday's refund decision, use these resources to get help and escalate your complaint.
Contact Monday directly
Email Monday's support team at [email protected] or use the in-app chat feature (click the question mark icon in the bottom right of your Monday dashboard). Provide your account email address, current plan type and a clear statement of your cancellation request. Request written confirmation of your cancellation date and refund eligibility. Monday typically responds within 24 to 48 business hours. If you do not receive a response or Monday refuses your cancellation or refund request, escalate your complaint using the steps below.
Escalate to the ACCC if Monday refuses your refund
If Monday breaches the Australian Consumer Law by refusing a legitimate cancellation or refund claim, lodge a formal complaint with the Australian Competition and Consumer Commission (ACCC). Visit the ACCC website (accc.gov.au) and use the "Report a Consumer Issue" tool. Provide your account details, purchase receipt, cancellation confirmation and all correspondence with Monday. The ACCC will investigate and may take enforcement action against Monday if the breach is widespread. Alternatively, contact your state-based fair trading authority (for example, Fair Work Ombudsman in Victoria, Consumer Affairs Victoria, or the equivalent in your state).
Get expert advice from yafee
Yafee specializes in helping Australian consumers navigate subscription cancellations and dispute refunds with software providers. If you need guidance on your cancellation, legal advice on your rights under the Australian Consumer Law, or help drafting a complaint to the ACCC or fair trading authority, Yafee offers detailed, step-by-step cancellation guides and dispute resolution support. Visit yafee.com to explore our library of cancellation guides for hundreds of Australian and international services. Yafee has helped thousands of consumers cancel unwanted subscriptions, recover refunds and understand their rights when companies refuse to honour cancellation requests. Whether you are cancelling Monday, another SaaS provider or a physical goods subscription, Yafee provides the information and confidence you need to take control of your spending.