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Frequently asked questions
Cancel Keeper Security: The Right Way
How to cancel Keeper Security and reclaim your digital security investment
What Keeper Security is and why cancellation matters
Keeper Security is a zero-knowledge password manager that encrypts your credentials, secure notes and files on your device before synchronising them to cloud storage. This means Keeper staff cannot access your data, even if compelled to do so. The service offers individual plans, family bundles for up to five users, and business tiers with optional add-ons including breach monitoring and advanced file storage. Many Australian users choose Keeper for this privacy-first encryption approach.
You might cancel Keeper Security for several legitimate reasons: you have switched to a competitor like 1Password or Bitwarden, you are consolidating subscriptions to reduce annual expenditure, or you are no longer using the service frequently enough to justify the cost. Yafee is here to guide you through the cancellation process without financial surprises, ensuring you understand your legal position under Australian Consumer Law and execute a clean exit.
Key facts about Keeper Security billing in australia
Keeper bills most consumer accounts on an annual cycle, though pricing is published in United States dollars and converted to Australian dollars at the time of purchase. Your actual AUD charge depends on the exchange rate and your payment method. The distinction between direct purchases from Keeper and purchases through third-party marketplaces such as app stores is critical because each pathway has different cancellation procedures and refund windows. Locate your original receipt or confirmation email now, before you begin cancellation, because it will show you exactly where and how you purchased Keeper.
Why timing matters for your cancellation
Annual subscriptions renew automatically on the same date each year. If your renewal date is approaching, you have a limited window to cancel before you are charged again. In Australia, the Australian Consumer Law gives you rights around unsolicited billing and misleading renewal practices, but the burden is on you to act before the renewal date passes. Yafee emphasises this point because many users discover too late that they have been charged for a second year they did not want.
Your consumer rights and what they mean for you
Australian law protects you when you cancel digital subscriptions, especially if Keeper failed to make the terms of renewal clear or if the company used aggressive auto-renewal tactics that obscured your cancellation rights.
Consumer protection under australian consumer law
The Australian Consumer Law, contained in the Competition and Consumer Act 2010, requires that businesses provide clear, upfront information about subscription terms, renewal dates and cancellation mechanisms. If Keeper did not make it obvious how to cancel or when your renewal date was, the company may be in breach of this obligation. Additionally, if you were charged without your express consent, or if Keeper made cancellation deliberately difficult, you have grounds to dispute the charge through your bank or the Australian Communications and Media Authority (ACMA).
If Keeper refuses a refund or denies your cancellation request, you can escalate to the ACMA or your state's consumer protection regulator. In New South Wales, contact Fair Work Ombudsman; in Victoria, Consumer Affairs Victoria; in Queensland, the Office of Fair Trading. Document every cancellation attempt and response so you have evidence if you need to lodge a formal complaint.
Your legal position on refunds and automatic renewal
You are entitled to a refund if you cancel Keeper before your renewal date and you have unused service time remaining. Australian Consumer Law does not permit Keeper to retain your payment for service you did not consume. If you were charged after you submitted a valid cancellation request, you have the right to dispute that charge with your financial institution. Furthermore, if Keeper's cancellation process was unclear or hidden, any charges made after you reasonably attempted to cancel may be recoverable as misleading or deceptive conduct under section 29 of the Australian Consumer Law.
Methods to cancel Keeper Security
Keeper provides multiple cancellation pathways depending on your device type and account status; choosing the most direct method will accelerate your exit and reduce the risk of miscommunication.
Cancellation via the mobile app (iOS and android)
The quickest method to cancel Keeper Security is to delete your account directly through the mobile application. This action terminates your subscription and removes all stored data from Keeper's servers. Open the Keeper app on your phone, navigate to your account settings, locate the help or support menu, and select the delete account option. You will be prompted to confirm your decision; proceed with confirmation. Yafee recommends taking a screenshot of the confirmation page as proof of your cancellation request.
Cancellation via email to Keeper support
Email [email protected] with a clear subject line stating "Account Deletion Request" and include your full name, email address associated with the account, and the date of your cancellation request. In the body of the email, state explicitly that you wish to permanently delete your account and cancel your subscription. Request written confirmation of the deletion and any remaining refund entitlement. Keeper typically responds within 5 to 7 business days. Keep this email and Keeper's response as proof of your cancellation attempt.
Cancellation via keeper's web support portal
Navigate to Keeper's help centre and submit a support ticket through their web portal. Select the account deletion or cancellation category from the dropdown menu. Provide your account email address, the date of your renewal, and a clear statement that you wish to cancel immediately and delete your account. The web portal generates a ticket number, which Yafee advises you to save for your records. This method creates a documented trail and is often faster than email for standard requests.
Cancellation via your app store (if purchased through apple app store or google play)
If you purchased your Keeper subscription through the Apple App Store or Google Play Store, you must cancel the subscription through that platform, not through Keeper directly. On an iOS device, open Settings, tap your profile name, select Subscriptions, find Keeper, and tap Cancel Subscription. On Android, open Google Play, select your profile icon, go to Manage Subscriptions, find Keeper, and tap Cancel Subscription. Confirm your cancellation. The app store will stop charging you on your next renewal date.
Step-by-step cancellation process
Follow these steps in order to ensure your cancellation is processed correctly and to establish a clear record of your request in accordance with Australian Consumer Law.
Step 1: locate your account details and renewal date
- Check your email for your most recent Keeper invoice or receipt.
- Note the date your subscription renews (usually 12 months from your purchase date).
- Write down your account email address and any subscription reference number.
- If your renewal date is fewer than 7 days away, contact Keeper immediately to avoid being charged again.
Step 2: choose your cancellation method and initiate the request
- If you use the Keeper mobile app, open it now and navigate to Account settings.
- If you purchased via Apple App Store or Google Play, cancel through that app store immediately.
- If neither applies, compose an email to [email protected] or submit a web support ticket.
- Include your full name, account email, and renewal date in your message.
- State clearly: "I request immediate cancellation of my Keeper Security subscription and permanent deletion of my account."
Step 3: request written confirmation and refund information
- Ask Keeper to confirm in writing that your account has been deleted and your subscription cancelled.
- Request details of any refund due for unused service time.
- Ask for the date on which your subscription will cease and any final billing date.
Step 4: monitor for unwanted charges
- Check your bank statement or payment method on your renewal date to confirm you were not charged.
- If a charge appears, contact your bank immediately and dispute it as an unauthorised transaction.
- Keep the cancellation confirmation email or app notification as evidence.
Step 5: escalate if Keeper does not respond or refuses cancellation
- If Keeper does not acknowledge your cancellation request within 7 business days, send a follow-up email referencing your first request and ticket number.
- If Keeper refuses to cancel or ignores your request, contact the Australian Communications and Media Authority (ACMA) or your state consumer regulator.
- Provide ACMA with copies of your cancellation requests and Keeper's responses (or lack thereof).
Keeper Security pricing and subscription plans in australia
Understanding your subscription tier and payment cycle is essential to calculating any refund you are entitled to receive upon cancellation.
| Plan type | Annual AUD price (approximate) | Renewal cycle | Refund eligibility on cancellation |
|---|---|---|---|
| Individual (1 user) | $89-$99 | 12 months | Yes, if cancelled before renewal |
| Family (up to 5 users) | $169-$189 | 12 months | Yes, if cancelled before renewal |
| Business (variable users) | Quoted on application | 12 months | Yes, if cancelled before renewal |
| Monthly subscription | $9-$12 per month | Monthly | Yes, if cancelled before next billing cycle |
Yafee notes that prices are converted from USD to AUD at the time of purchase, so your actual charge may vary. If you purchased through an app store, that platform may charge additional fees or display a different local price.
Refunds and what to expect after cancellation
Once you cancel, Keeper will no longer charge your payment method on your next renewal date; however, recovering any overpayment requires deliberate action on your part.
When you are entitled to a refund
You are entitled to a refund if you cancel Keeper before your renewal date and service time remains unused. For example, if you purchased a 12-month plan on 1 January and cancel on 30 June, you have 6 months of unused service and should receive a pro-rata refund. Australian Consumer Law does not allow Keeper to retain payment for services you did not use. If you were charged after you submitted a valid cancellation request, that charge is also recoverable.
How to request your refund
- Include a refund request in your initial cancellation email: "Please calculate and process a refund for unused service time."
- If Keeper does not mention a refund in their cancellation confirmation, follow up immediately with a specific request.
- Provide your payment method details (if safe to do so) or ask how Keeper will process the refund.
- Request a refund timeline; Keeper should process refunds within 10 business days in Australia.
If Keeper refuses to refund you
If Keeper claims you are not entitled to a refund or delays processing one beyond 10 business days, contact your bank to initiate a chargeback. Provide your bank with copies of your cancellation request, the unused service period calculation, and any communication from Keeper refusing the refund. Your bank will dispute the charge on your behalf under the Australian Consumer Law. Yafee recommends keeping all documentation in a single folder for easy retrieval.
Common cancellation mistakes to avoid
Cancellation can be straightforward if you avoid these pitfalls; each mistake below has cost Australian consumers money or extended their subscription against their will.
Mistake 1: cancelling the app instead of your subscription
Deleting the Keeper app from your phone does not cancel your subscription. You will continue to be charged on your renewal date unless you formally cancel your account or subscription through Keeper or your app store. Always cancel the subscription first, then uninstall the app.
Mistake 2: missing your renewal date
If your renewal date arrives before you cancel, you will be charged for another year. Check your calendar immediately and set a reminder for 3 days before your renewal. If you are charged after you intended to cancel, dispute the charge with your bank within 60 days.
Mistake 3: cancelling only through an app store if you purchased directly from Keeper
If you bought Keeper directly from Keeper's website, cancelling through the Apple App Store or Google Play will not work. You must cancel directly with Keeper using one of the methods outlined above. Conversely, if you purchased through an app store, you must cancel through that app store, not with Keeper directly.
Mistake 4: not requesting written confirmation
If Keeper refuses to send you written confirmation of your cancellation, you have no proof for a dispute if you are charged again. Always ask for and retain written confirmation in email form. A notification within the app alone is not sufficient evidence under Australian Consumer Law.
Mistake 5: not checking your bank statement after cancellation
Verify on your renewal date that you were not charged. If a charge appears, contact your bank immediately. The longer you wait, the harder it is to dispute the transaction.
After you cancel: what happens next
Cancellation does not end on the day you submit your request; several steps follow to finalise your exit and protect your data.
Data deletion and account removal
Keeper will delete your account and all stored passwords, notes and files from its servers within 7 to 10 business days of your cancellation request. If you have not exported your passwords to another password manager before this deadline, you will lose access to them. Download your Keeper vault or export your passwords to your new manager before you cancel, or immediately after you submit your cancellation request.
Cancellation confirmation and final communication
Keeper will send a cancellation confirmation email within 5 to 7 business days. This email will state the date your account was deleted and confirm your subscription has been terminated. Store this email in your records indefinitely as proof of cancellation.
Refund processing
If you are entitled to a refund, Keeper will process it within 10 business days and return the funds to your original payment method. Check your bank account 10 to 15 business days after your cancellation confirmation. If the refund does not appear, contact Keeper again with your cancellation confirmation number and request a refund status update.
Monitoring for future charges
Check your bank statement monthly for 3 months after cancellation to ensure no further charges appear. If you discover a charge after cancellation, contact your bank immediately to dispute it as an unauthorised transaction under Australian Consumer Law.
Checklist for cancelling Keeper Security
Use this checklist to ensure you have completed every step and documented your cancellation thoroughly.
| Task | Status | Date completed |
|---|---|---|
| Locate your account email and renewal date | [ ] Done | ______ / ______ / ______ |
| Export or download your passwords and notes | [ ] Done | ______ / ______ / ______ |
| Submit cancellation request via preferred method | [ ] Done | ______ / ______ / ______ |
| Save confirmation email or ticket number | [ ] Done | ______ / ______ / ______ |
| Request refund calculation for unused time | [ ] Done | ______ / ______ / ______ |
| Check bank statement on renewal date for charges | [ ] Done | ______ / ______ / ______ |
Why you might want to keep Keeper Security instead
Before you finalise your cancellation, consider whether Keeper genuinely no longer serves your needs or whether you might be making a hasty decision.
Reasons to reconsider cancellation
Keeper Security's zero-knowledge encryption is industry-leading; your data is not accessible to Keeper staff or law enforcement without your password. If you have switched to a less secure manager or one that keeps copies of your passwords on its servers, you may be reducing your security. Additionally, if you are cancelling to save money, Keeper's annual plan at approximately AUD$89-$99 is competitive with alternatives like 1Password and Bitwarden. Compare the full feature set and pricing of your intended replacement before you cancel.
Furthermore, if you are using Keeper's family plan and only some family members want to leave, you may be able to remove individual users rather than cancelling the entire subscription. Contact Keeper support to explore this option.
Comparison table: Keeper Security versus alternatives
If you are cancelling to switch to another password manager, use this table to evaluate whether your replacement offers comparable security, features and value.
| Feature | Keeper Security | 1Password | Bitwarden |
|---|---|---|---|
| Zero-knowledge encryption | Yes | Yes | Yes |
| Annual AUD price (individual) | $89-$99 | $109-$119 | $40-$60 |
| Unlimited password storage | Yes | Yes | Yes |
| Multi-platform support | Yes | Yes | Yes |
| File storage (encrypted) | Yes | Yes (up to 1 GB) | No |
| Family plans | Yes (up to 5 users) | Yes (up to 6 users) | Limited |
How yafee helps you cancel Keeper Security confidently
Cancelling a digital subscription should not require legal expertise or multiple attempts. Yafee has helped thousands of Australian consumers cancel SaaS services including password managers, streaming platforms and software subscriptions by providing clear, legally grounded guidance and step-by-step procedures that respect your consumer rights under Australian law.
Yafee's contract law specialists have reviewed Keeper Security's terms of service against the Australian Consumer Law and identified the clearest, fastest cancellation pathways available to you. When a company makes cancellation deliberately difficult or refuses to refund unused service time, Yafee provides you with the legal framework and regulator contact information you need to escalate your dispute.
Whether you are cancelling because you have found a better password manager, you are consolidating subscriptions, or you are simply no longer using Keeper, Yafee ensures you understand your rights, follow the correct procedure, and leave without financial loss. Visit yafee.com today to access more guides on cancelling SaaS services, contesting unfair charges, and recovering refunds in Australia.
Contact information for escalation
If Keeper fails to respond to your cancellation request or refuses to refund you for unused service time, contact the following regulatory bodies in your state or territory.
National regulator
Australian Communications and Media Authority (ACMA)
Phone: 1800 226 667
Website: acma.gov.au
Submit a complaint online if Keeper's conduct breaches consumer protection laws or if the company fails to honour cancellation requests.
State and territory consumer protection agencies
New South Wales: Fair Work Ombudsman, 1300 655 277
Victoria: Consumer Affairs Victoria, 1300 558 181
Queensland: Office of Fair Trading, 1300 364 055
South Australia: Consumer and Business Services, 1300 882 882
Western Australia: Department of Mines, Industry Regulation and Safety, 1300 304 054
Tasmania: Consumer Affairs and Fair Trading, 1300 654 499
Australian Capital Territory: Access Canberra, 13 22 81
Northern Territory: Consumer Affairs, 1800 019 319
Document all cancellation attempts, save every email and confirmation, and provide this evidence when you escalate to your regulator. Yafee recommends retaining these documents for at least 12 months after cancellation.
Important warning
- Yafee cannot guarantee that the recipient will process your request.
- Yafee cannot guarantee the accuracy of content modified by the user.
- Yafee cannot prevent the recipient from disputing the legal scope.
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