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Frequently asked questions
Cancel Creative Market: The Right Way
How to cancel your Creative Market membership and protect your unused credits
What Creative Market is and why you might want to cancel
Creative Market is an online marketplace where you download design assets-fonts, graphics, templates, mockups and illustrations-on a membership or pay-per-item basis. The membership model bundles monthly credits, sitewide discounts and curated free assets each billing cycle, positioning itself as a budget optimisation tool for regular designers and creatives.
If you've signed up for a monthly or annual membership plan, you're likely paying between A$15 and A$150 per month (depending on your tier) for credits that roll over until cancellation. The critical catch: unused credits expire when your membership ends, and Creative Market's refund window is narrow. Yafee has helped thousands of Australian consumers understand exactly when they can cancel without losing money, and we're here to guide you through that process today.
When you should cancel Creative Market
You should cancel if you've stopped using the platform regularly, if your monthly credits go unused, or if you prefer to buy individual assets as needed rather than commit to recurring fees. Cancelling is especially urgent if your membership is within the refund window-typically 14 days from purchase for initial subscriptions. After that window closes, Creative Market won't refund your fees, even if you haven't used your credits.
When you should keep your membership
Keep your membership if you download assets multiple times per month and your credits actually offset the cost of individual purchases. The sitewide discount (ranging from 5% to 20% depending on tier) adds genuine value if you're a frequent buyer. Calculate your average monthly spend before cancelling: if you're using 80% or more of your monthly credits, the membership pays for itself.
Creative Market membership pricing and credit structure
Understanding Creative Market's pricing is crucial before you cancel, because it affects how much you'll lose when unused credits expire.
| Monthly plan (AUD approximate) | Monthly credits | Site discount | Value assessment |
|---|---|---|---|
| A$15 approx | 995 credits | 5% off | Entry level; low commitment |
| A$30 approx | 1,995 credits | 10% off | Mid-tier; moderate users |
| A$45 approx | 2,995 credits | 12% off | Heavy users; strong discount |
| A$75 approx | 4,995 credits | 15% off | Professional tier |
| A$150 approx | 9,995 credits | 20% off | Premium; maximum value |
How credits work when you cancel
Credits are the lifeblood of Creative Market's membership model, and their expiry rules are where most people lose money. When you cancel your membership, your unused credits die at the end of your final billing cycle. They do not roll over, they cannot be transferred, and Creative Market does not refund them.
If you have 3,000 credits remaining and you cancel mid-month, you can use those credits until your next billing date arrives-then they vanish. This is a critical detail: you must drain your credit balance before the cancellation takes effect, or you lose the value you've already paid for.
Your consumer rights under australian consumer law
Before you cancel, you need to know your legal position. Australian Consumer Law (ACL) gives you specific protections when buying memberships and subscription services, and these protections are your lever if Creative Market refuses to refund you.
The australian consumer law refund window
Under the Australian Consumer Law, you have a 14-day cooling-off period from the date you purchase an online subscription service. This applies to your initial membership purchase only. During this window, you are entitled to cancel and receive a full refund, provided you have not substantially used the service. "Substantially used" means downloading more than a handful of assets-however, Yafee recommends contacting the Australian Competition and Consumer Commission (ACCC) if Creative Market disputes your minimal-use claim.
Consequently, if you signed up for Creative Market fewer than 14 days ago and have downloaded only a small number of assets, you have a statutory right to a refund. This is not a discretionary policy-it is law.
Continuous memberships and ongoing charges
After your initial 14-day window closes, the ACL still protects you. Under the Australian Consumer Law, any business offering a continuous subscription (which Creative Market does) must make their cancellation terms transparent. Creative Market must allow you to cancel your membership at any time, and the company cannot force you to continue paying after you submit a valid cancellation request.
In accordance with consumer law, you are entitled to receive confirmation of your cancellation in writing. If Creative Market continues to charge you after you have cancelled, you have grounds to dispute the charge with your bank or credit card provider and escalate to the ACCC if necessary.
Your legal position
You have the right to cancel your membership at any time. You have the right to a full refund within 14 days of purchase if you have not substantially used the service. After 14 days, unused credits are not refundable under law-however, you can stop future charges immediately by cancelling your membership. If Creative Market refuses to process your cancellation or continues charging you, contact the ACCC via their website or call 1300 302 502.
Step-by-step guide to cancelling your membership
Cancelling Creative Market requires you to log in, navigate your account settings and submit a cancellation request. Follow these steps to ensure your cancellation is processed correctly.
Step 1: log in to your Creative Market account
- Go to the Creative Market website (creativemarket.com)
- Use your registered email address and password
- If you've forgotten your password, click "Forgot password" and reset it via email
- Verify you're logged in by checking for your username in the top-right corner
Step 2: navigate to your account settings
- Click on your account avatar or profile icon (top-right corner)
- Select "Account settings" from the dropdown menu
- On mobile devices, you may see a hamburger menu (three horizontal lines) instead
- Tap it and look for "Settings" or "Account"
- You should now see your account dashboard
Step 3: locate your membership or subscription section
- In your account settings, find the section labelled "Membership", "Subscription" or "Billing"
- Yafee recommends reading this section carefully-it will show your current plan, renewal date and credit balance
- Take a screenshot of your current credits before you proceed
- Verify your membership type and when your next payment is due
Step 4: submit your cancellation request
- Look for a button or link that says "Cancel membership", "Cancel subscription" or "Downgrade"
- Click this button
- Read any confirmation text-Creative Market may explain what happens to your remaining credits
- If prompted, select a reason for cancellation (optional, but helpful feedback)
- Confirm your cancellation by clicking "Yes, cancel my membership" or equivalent
Step 5: verify cancellation and download your confirmation
- Creative Market will display a confirmation message stating your membership has been cancelled
- Your cancellation is now effective immediately or at the end of your current billing cycle (check the confirmation text)
- Take a screenshot or save this confirmation page
- Check your email for a cancellation confirmation from Creative Market
- This email is your proof of cancellation and should be kept for records
- If you don't receive an email within 1 hour, contact Creative Market support
Step 6: use your remaining credits before expiry
- Log back into your account and confirm your remaining credit balance
- Download any assets you want to keep before your final billing date
- Remember: these credits expire at the end of your current billing cycle and cannot be refunded
- Plan your downloads carefully so you maximise the value of your unused credits
What happens after you cancel
Cancelling your membership does not delete your account or your download history. You will retain access to any assets you've previously purchased, and your library remains intact.
Your credits after cancellation
Once your cancellation takes effect (either immediately or at your next billing date), your remaining credits expire and become unusable. Creative Market does not carry credits forward, and the company will not refund the monetary value of expired credits. Consequently, you should use all remaining credits before your cancellation date passes.
Reactivating your membership
If you change your mind after cancelling, you can reactivate your membership by logging in and selecting "Reactivate" or "Restart subscription" from your account settings. You will be charged for the tier you choose, and any previous credits are gone-your new membership starts fresh.
Confirming the cancellation with your bank
After Creative Market processes your cancellation, monitor your bank statement for the next 1 to 2 billing cycles to ensure no further charges appear. If you notice a charge after your cancellation date, contact Creative Market support immediately with your cancellation confirmation email. If the company does not refund the charge within 7 business days, dispute it with your bank and reference the ACCC consumer law protections.
Common mistakes to avoid when cancelling
Most cancellations proceed smoothly, but a few mistakes can leave you out of pocket or unsure whether your request was processed. Stay alert to these pitfalls.
Mistake 1: assuming cancellation means deletion
Cancelling your membership does not delete your account. Your library, purchase history and profile remain intact. If you want to delete your account entirely and remove all personal data, contact Creative Market support separately and request account deletion under Australian Privacy Act protections.
Mistake 2: cancelling without using your remaining credits
This is the most costly mistake. If you have 2,000 credits remaining and you cancel without downloading assets, those credits vanish forever. Yafee strongly recommends you spend at least 24 hours downloading valuable assets before your cancellation becomes final. Check your balance in the Membership section and plan your downloads accordingly.
Mistake 3: not keeping your cancellation confirmation
Save the confirmation email and take screenshots of the cancellation confirmation page. If Creative Market charges you again and claims you never cancelled, this documentation is your proof. Without it, disputing a wrongful charge becomes harder and takes longer.
Mistake 4: cancelling during a promotional period
If you signed up for a discounted trial or promotional rate, check whether your cancellation affects that offer. Some promotions revert to full price if you cancel early. Read your account terms before cancelling to understand any early-termination implications.
Mistake 5: missing the 14-day refund window
The 14-day cooling-off period starts from the day you first purchase your membership. If you're beyond day 14 and have substantially used the service, you cannot claim a full refund. However, you can still cancel without penalty and stop future charges immediately.
Refunds and what you can recover
Your refund eligibility depends on when you cancel and how much you've used Creative Market.
Refunds within the 14-day cooling-off period
If you cancel within 14 days of your initial purchase and have downloaded only a small number of assets (the law defines "not substantially used" as minimal activity), you are entitled to a full refund of your membership fee. To claim this refund, contact Creative Market support and reference Australian Consumer Law. In accordance with the law, the company must process your refund within 14 business days of your cancellation request.
Refunds after the 14-day window
After 14 days, you cannot claim a refund for your membership fees, and your unused credits do not convert to cash. Nevertheless, you can cancel at any time and stop future charges immediately. Your cancellation is effective from the date you submit it or at the end of your current billing cycle (whichever Creative Market stipulates).
If Creative Market refuses your refund
If you believe you are entitled to a refund under the Australian Consumer Law and Creative Market refuses, escalate your complaint to the ACCC. You can lodge a complaint via the ACCC website (accc.gov.au) or call 1300 302 502. Provide your cancellation confirmation, payment records and a clear explanation of why you believe your refund is justified. The ACCC investigates breaches of consumer law and can compel businesses to issue refunds.
Comparing Creative Market with alternative asset marketplaces
Before you cancel permanently, it may be worth comparing Creative Market to other design asset platforms. The following table outlines the main alternatives.
| Platform | Pricing model | Credit expiry | Best for |
|---|---|---|---|
| Creative Market | Monthly credits (A$15-A$150) | Expire at cancellation | Curated premium assets |
| Envato Elements | Flat monthly fee (A$16-A$20) | N/A (unlimited downloads) | High-volume users |
| Shutterstock | Pay-per-download or subscription | Varies by plan | Photography and vectors |
| Adobe Stock | Subscription (A$60+) | No expiry with active sub | Adobe Creative Cloud users |
| Design Bundles | Pay-per-item or bundle purchases | N/A (perpetual ownership) | Budget-conscious designers |
Summary and next steps
Cancelling your Creative Market membership is straightforward if you follow the steps above. You log in, navigate to account settings, select cancel, and confirm. Your unused credits will expire at the end of your billing cycle unless you use them beforehand.
Your legal rights are strong: you have 14 days to claim a full refund if you have not substantially used the service, and you can cancel anytime thereafter to stop future charges. If Creative Market refuses to honour your cancellation or continues charging you, the ACCC is your enforcement route.
Yafee has helped thousands of Australian consumers cancel subscriptions safely and understand their consumer law protections. If you're uncertain whether you qualify for a refund, or if you encounter problems cancelling, Yafee recommends contacting Creative Market support with your account details and a clear timeline of your concerns. Keep all confirmation emails and screenshots. If the company does not respond within 7 business days, escalate to the ACCC and cite your entitlements under Australian Consumer Law.
Your checklist before cancelling
- Check your current credit balance in account settings
- Download any assets you want to keep using your remaining credits
- Confirm your cancellation date (immediate or end of billing cycle)
- Screenshot your cancellation confirmation page
- Save the cancellation confirmation email from Creative Market
- Monitor your bank statement for 2 billing cycles after cancellation
- If charged after cancellation, contact Creative Market support with your confirmation email
- If the company refuses to refund, lodge a complaint with the ACCC
Contact information
To cancel Creative Market, log in at creativemarket.com and navigate to your account settings. For support, visit Creative Market's Help Center (support.creativemarket.com) or email their support team.
If you need to escalate a refund dispute or unresolved cancellation issue, contact the Australian Competition and Consumer Commission:
- Website: accc.gov.au
- Phone: 1300 302 502
- Postal address: Australian Competition and Consumer Commission, 23 Marcus Clarke Street, Canberra ACT 2601
Yafee (yafee.com) provides clear, legally grounded guidance on cancelling subscriptions and understanding your consumer rights. Whether you're cancelling today or simply want to understand your options, Yafee is here to help you navigate the process with confidence and protect your money.
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