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Cancel Been Verified: Step-by-Step Guide
How to cancel Been Verified in australia and recover unwanted charges
What Been Verified is and why australians sign up
Been Verified is a US-based people-search and background-check platform that aggregates public records, property listings, phone directories, and online data into searchable reports. You subscribe for a flat fee (typically starting with a discounted trial, then recurring monthly or quarterly charges) to access a set number of searches or unlimited lookups during your membership period. The service positions itself as a resource for finding address histories, public records, phone and email connections, and background information.
In practice, the usefulness varies widely. Some Australian users find the reports genuinely valuable for tenant vetting, reconnecting with contacts, or personal research. Others discover the data is outdated, incomplete, or simply irrelevant to their needs. Billing routes also vary: some subscriptions charge directly through Been Verified's website, while others funnel through app marketplaces (Apple App Store, Google Play), which alters refund processes and timeframes.
If you have already signed up and now question whether the service justifies its cost, Yafee has helped thousands of Australian consumers understand their cancellation rights and recover unexpected charges. This guide walks you through every cancellation method, your legal protections, and the refund process under Australian consumer law.
Why australians commonly cancel Been Verified
The primary reason people cancel is a surprise billing shock. You enrol in a 7-day trial at a nominal fee (around AUD 1.49), intend to cancel before it renews, and then discover weeks or months later that recurring charges have accumulated on your credit card. A second cohort cancels after trying the service once, finding the search results outdated or unhelpful, and deciding a second month's charge is unjustified.
Trust and transparency issues also drive cancellations. User reviews consistently flag unclear auto-renewal terms, difficulty locating the cancellation function, and slow dispute resolution. If any of these scenarios resonate, you hold stronger consumer protections than you may realise.
How Been Verified subscription renewal operates
Been Verified functions on an automatic renewal model. You pay a discounted trial fee upfront, and your membership automatically converts to full-price recurring charges unless you cancel before the trial period expires. Membership cycles typically run monthly or quarterly, renewing automatically each cycle until you terminate the subscription.
Your purchase channel determines the cancellation pathway and refund responsibility. Direct purchases through beenverified.com route refunds through Been Verified itself. Purchases via app marketplaces shift billing and refunds to the marketplace (Apple, Google, Amazon). This distinction affects cancellation speed, refund eligibility, and your leverage if a dispute emerges.
Been Verified pricing and membership plans
Understanding your plan type clarifies your renewal date and refund entitlements.
| Plan type | Approximate AUD cost | Billing cycle | Key feature |
|---|---|---|---|
| 7-day trial | AUD 1.49 | One-off; auto-converts unless cancelled | Nominal entry fee; auto-renewal occurs unless you cancel before day 7 concludes |
| Monthly membership | AUD 40.05 approx | Every calendar month | Recurring charges until cancellation; no pro-rata refunds if you exit mid-cycle |
| 3-month membership | AUD 78.13 approx per quarter | Every three months | Lower effective monthly rate; still auto-renews until you cancel |
Note: prices shown are approximate conversions from US pricing; your actual charge reflects current exchange rates and your billing method.
Your australian consumer rights and legal protections
Australian consumer law provides you with enforceable rights that significantly strengthen your position when cancelling Been Verified or disputing charges.
The australian consumer law framework
The Australian Consumer Law (ACL), administered by the Australian Competition and Consumer Commission (ACCC), mandates that automatic renewal contracts include clear, prominent disclosure of the renewal terms, cancellation mechanism, and cost. Furthermore, the ACL requires that cancellation is as easy as the original purchase method. If Been Verified made signing up simple but buried the cancellation button, the company has breached the ACL.
The ACCC has issued explicit guidance on automatic renewal clauses. Subscription services must provide a simple, clear cancellation mechanism accessible through the same platform you used to purchase. If you bought via the website, cancellation must be available on the website. If you subscribed through an app, in-app cancellation must exist. Failure to comply exposes Been Verified to regulatory action and gives you grounds for a complaint.
Your legal position on refunds and cancellation
You have the right to cancel at any time. There is no minimum lock-in period. The ACL states that you may withdraw from a distance contract (which includes online subscriptions) within 14 calendar days of purchase without providing a reason, provided you have not materially used the service. If you cancel within 14 days and have not run searches or accessed substantial content, you qualify for a full refund.
After 14 days, you still have cancellation rights, but refunds depend on whether the service has already charged you for the upcoming cycle. If the next billing date has not arrived, cancellation is immediate and free. If been Verified has already charged you for the next period, you may request a refund by invoking the ACL's unjust enrichment provisions: if the service was not delivered (for example, you cancelled before using it), the charge is unreasonable and recoverable.
The ACCC enforces this framework. If Been Verified refuses a legitimate refund claim, you can lodge a complaint with the ACCC, which can mandate the company to repay you and pay a penalty.
How to cancel Been Verified step by step
Your cancellation method depends on where you purchased the subscription and your preferred communication channel.
Cancelling through the Been Verified website
This method applies if you purchased your subscription directly at beenverified.com.
- Visit beenverified.com and log into your account using your email and password.
- If you have forgotten your password, click "Forgot password?" and follow the reset email.
- Navigate to your Account Settings or Profile menu (usually in the top-right corner).
- Look for a "Subscription," "Billing," or "My Account" option.
- Select "Cancel Subscription" or "Manage Membership."
- Read any confirmation message carefully; Been Verified may offer a discount to retain you.
- Confirm the cancellation by clicking "Yes, cancel my account" or the equivalent button.
- You should receive an on-screen confirmation and an email receipt within minutes.
- Save a screenshot of the confirmation page and the confirmation email for your records.
- This evidence protects you if Been Verified later claims you never cancelled.
Cancelling via the apple app store
If you subscribed to Been Verified through your iPhone or iPad, Apple handles billing and refunds, not Been Verified.
- Open the App Store app on your iPhone or iPad.
- Do not open the Been Verified app itself.
- Tap your profile icon in the top-right corner and select "Account."
- You may need to authenticate with Face ID or Touch ID.
- Tap "Subscriptions" and find "Been Verified" in the list.
- If you do not see it, scroll down; active and cancelled subscriptions both appear here.
- Tap "Been Verified" and then tap "Cancel Subscription."
- Read Apple's confirmation message; the subscription will end at the next billing date.
- Take a screenshot of the confirmation screen showing "Subscription Cancelled" for your records.
- Apple will also send a confirmation email to your Apple ID address.
Cancelling via google play (Android)
If you subscribed through an Android device, Google Play processes billing and refunds.
- Open the Google Play Store app on your Android phone or tablet.
- Do not open the Been Verified app.
- Tap your profile icon (top-right) and select "Payments and subscriptions."
- Then tap "Subscriptions."
- Find and tap "Been Verified" in your active subscriptions list.
- If the subscription has already ended, it will appear under a "Cancelled" or "Inactive" section.
- Tap "Cancel subscription" and confirm by selecting "Yes, cancel."
- Google Play will confirm the cancellation on screen and via email.
- Screenshot the confirmation for your protection.
- Your subscription remains active until the next billing date; Google will not refund the current cycle unless you request one separately.
Cancelling via amazon
If you purchased Been Verified through Amazon's ecosystem, Amazon manages your subscription.
- Log into your Amazon account on amazon.com.au.
- Use the same email and password associated with your Been Verified purchase.
- Navigate to "Account and Lists" and select "Your Account."
- Then choose "Digital content and devices" or "Subscriptions."
- Locate "Been Verified" in your subscriptions list and click "Cancel subscription."
- Amazon will show you the cancellation date (typically at the end of your current billing period).
- Confirm the cancellation by clicking "Yes, I want to cancel" or the equivalent.
- Amazon sends a confirmation email immediately.
- Save your confirmation for your records.
- Amazon will cease charging you at the next billing date.
Cancelling by phone or live chat
If the website and app methods fail or you prefer direct contact, Been Verified offers phone and chat support.
- Call Been Verified's customer support at 1-866-885-6480 or 1-888-579-5735.
- These are US-based numbers; expect standard international call rates from Australia. Consider using VOIP (Skype, WhatsApp) to reduce costs.
- Or visit beenverified.com and click "Contact Us" or "Live Chat" (available during US business hours).
- Note the time difference: US Eastern Time is 14-15 hours behind Australia, depending on daylight saving.
- Provide your account email address and explain you want to cancel immediately.
- Do not be swayed by retention offers (discounts, extended trials); they do not change your legal rights.
- Request a cancellation confirmation number or email confirmation before ending the call or chat.
- Verbal cancellations are weaker evidence; always insist on written confirmation.
- Keep a transcript of the chat or notes from the call, including the agent's name, date, and time.
- This creates a record if Been Verified later denies your cancellation request.
Refunds and what happens after cancellation
Once you cancel, charges stop at the next billing date. Refunds depend on your purchase method and whether charges were incurred after cancellation.
Direct website refunds
If you purchased directly through beenverified.com and cancel before the next billing date, no further charges occur. If Been Verified has already charged you for the next billing cycle and you cancel within 14 days of that charge, you qualify for a full refund under the ACL's 14-day withdrawal period. Submit a refund request via email to Been Verified's support address (found in your confirmation email) with the subject line "Refund Request - [Your Account Email]." Include your cancellation date, the charge you dispute, and a clear statement: "I am invoking my consumer rights under the Australian Consumer Law to withdraw from this transaction within 14 days of purchase."
Been Verified must refund you within 7 business days. If the company does not refund within this timeframe, lodge a complaint with the ACCC and provide them with your email exchange.
App marketplace refunds (Apple, google, amazon)
App marketplaces process refunds independently. If you request a refund within 48 hours of a charge (Apple, Google Play) or within 48 hours of purchase (Amazon), the marketplace will typically approve it without contacting Been Verified.
To request a refund on Apple, go to your Account > Purchase History, find the Been Verified charge, tap the three dots, and select "Report a Problem." Choose "I want a refund for this purchase" and submit your reason. Apple reviews within 48 hours and emails you the outcome.
On Google Play, tap the three-dot menu next to the Been Verified subscription charge in your order history and select "Request refund." Google processes the request within 48 hours.
On Amazon, navigate to "Your Orders," find the Been Verified charge, and select "Problem with order." Choose "Refund request" and explain why. Amazon approves or denies within 48 hours, usually by email.
Beyond 48 hours: the ACL's 14-day withdrawal period
If the 48-hour app marketplace window has closed but you are still within 14 days of the charge, invoke the ACL directly. Email Been Verified's support (and include the app marketplace as a CC if applicable) with a formal request: "I am requesting a refund under the Australian Consumer Law section 18A, which grants me the right to withdraw from a distance contract within 14 days of purchase. My subscription was not materially used, and I am returning it for a full refund." Provide the charge date, amount, and your account email.
If Been Verified refuses, escalate to the ACCC. The ACCC can compel the company to refund you and pay a penalty for breaching consumer law.
Common cancellation mistakes and how to avoid them
You are not alone in finding the cancellation process confusing-Been Verified deliberately obscures it. Knowing the pitfalls protects you from unnecessary charges and strengthens your refund case.
Deleting the app instead of cancelling the subscription
Removing the Been Verified app from your phone does not cancel your subscription. App marketplaces continue charging even after you delete the app. Always cancel through the app marketplace (Apple, Google, Amazon) or Been Verified's website before deleting the app. Verify the cancellation through a confirmation email before uninstalling.
Missing the 14-day withdrawal deadline
The ACL's 14-day withdrawal period applies only to distance contracts (online purchases) made without material use. If you request a refund on day 15 after signing up, Been Verified may refuse, claiming you are outside the withdrawal window. Mark your calendar immediately upon purchase with a 14-day deadline reminder. If you miss it, you can still cancel and stop future charges, but you forfeit that refund unless you can show the service was genuinely unusable or misrepresented.
Not documenting your cancellation
Been Verified may claim it never received your cancellation request if you lack proof. Always take screenshots of confirmation pages and save all confirmation emails. If you cancel by phone, request a confirmation number and make notes of the agent's name and date. These records are crucial if you dispute a charge later or escalate to the ACCC.
Accepting a retention offer that delays cancellation
During the cancellation process, Been Verified may offer a discount or free trial extension to retain you. Do not accept unless you genuinely want to continue. If you accept a discount "just to think about it," you have restarted your billing cycle, and your next charge is now weeks away. Stick to your decision and complete the cancellation.
Cancelling without checking your trial expiry date
If you signed up for a 7-day trial, your cancellation deadline is seven days from the sign-up date, not the date you first opened the app. Check your confirmation email for the exact trial end date and cancellation deadline. Cancelling on day 8 means the full-price charge has already posted to your card and you will need to request a refund rather than avoid the charge entirely.
What to do after cancellation
Your responsibilities do not end when you receive a cancellation confirmation-follow up to ensure charges stop and build a refund case if necessary.
Monitor your bank and credit card statements
For 30 days after cancelling, check your bank or credit card statement weekly. If Been Verified or the app marketplace charges you after the cancellation date, you have evidence of a billing breach. Take screenshots of every unexpected charge and the corresponding cancellation confirmation email. This evidence is invaluable if you escalate a dispute.
Document all communication
Save every email from Been Verified, the app marketplace, and your bank relating to the subscription, cancellation, and any refund requests. Create a folder on your computer or cloud storage with screenshots, emails, and notes. If a dispute arises months later, this documentation proves you acted promptly and in good faith.
Request a written refund confirmation
If Been Verified refunds your money, the refund confirmation email is proof of your successful claim. If no refund is issued within 7 business days of your request, send a formal reminder: "I submitted a refund request on [date]. The Australian Consumer Law requires a response within 7 business days. Please provide a refund confirmation or a written explanation of your refusal." If Been Verified does not respond, escalate to the ACCC.
File an ACCC complaint if Been Verified refuses
The ACCC investigates complaints about automatic renewal breaches, misleading cancellation claims, and unlawful charges. Visit accc.gov.au, click "Report a scam or violation," and complete the complaint form. Include your cancellation date, the charge that was not reversed, and all supporting documents. The ACCC will contact Been Verified and may compel a refund or penalty.
When to escalate to the ACCC and how
If Been Verified refuses to honour your cancellation or refund request, the ACCC is your enforcement pathway.
Grounds for an ACCC complaint
The ACCC investigates complaints that a business has breached the Australian Consumer Law. Specific violations include: failing to provide a simple cancellation mechanism; charging after cancellation; refusing a refund within 14 days of purchase; or misrepresenting the terms of the subscription. If Been Verified did any of these, you have grounds to lodge a complaint.
How to lodge a complaint
Visit the ACCC website (accc.gov.au) and select "Report a scam or violation." Complete the online form with your name, account email, cancellation date, and a description of the issue. Attach supporting documents: cancellation confirmation, payment statements showing the disputed charge, and copies of any emails between you and Been Verified. The ACCC will review your complaint and contact Been Verified within 10 business days. If Been Verified does not resolve the issue, the ACCC may escalate the case to enforcement action.
Alternative dispute resolution
Some consumers prefer to use an Alternative Dispute Resolution (ADR) scheme before contacting the ACCC. If Been Verified participates in an ADR (such as the Australian Communications and Media Authority for app disputes), you can lodge a complaint through that scheme. The ADR will mediate between you and Been Verified, and their decision is binding on the company up to a certain monetary threshold. Check your cancellation confirmation email or Been Verified's website for details on its ADR scheme.
Comparison table: cancellation methods at a glance
This table helps you choose the fastest, most documented cancellation method for your situation.
| Cancellation method | How long it takes | Documentation strength | Best for |
|---|---|---|---|
| Been Verified website (Account Settings) | Immediate | Excellent (on-screen + email confirmation) | Most users; direct purchases |
| Apple App Store (Subscriptions) | Immediate | Good (email confirmation from Apple) | iPhone or iPad users |
| Google Play (Subscriptions) | Immediate | Good (email confirmation from Google) | Android device users |
| Amazon (Subscriptions) | Immediate | Good (email confirmation from Amazon) | Amazon app or web purchases |
| Phone support (Been Verified) | 24-48 hours (for email confirmation) | Fair (confirmation number required) | Users who cannot access website or app |
| Live chat | Immediate (during US business hours) | Fair (transcript should be saved) | Quick confirmation; US business hours only |
Summary and next steps
Cancelling Been Verified is straightforward once you understand the process and your legal rights. You have the right to cancel at any time without penalty, and the Australian Consumer Law mandates that cancellation is as easy as subscription. Furthermore, if you cancel within 14 days and have not materially used the service, you qualify for a full refund.
Your next step depends on your situation. If you have not yet cancelled, choose your method from the table above and complete the cancellation immediately. If you have already cancelled but are concerned about future charges, monitor your bank statement for the next 30 days and document any unexpected charges. If Been Verified has refused your cancellation or refund request, gather your evidence (cancellation confirmation, emails, payment statements) and lodge a complaint with the ACCC.
Yafee specialises in helping Australian consumers understand their subscription rights and recover unwanted charges. Whether you are navigating the cancellation process, disputing a charge, or escalating a complaint to the ACCC, Yafee has helped thousands of consumers cancel Been Verified and reclaim their money. For further support, visit Yafee's guides on automatic renewal rights or contact the ACCC directly at accc.gov.au.
Remember: you are in control. Cancelling is your right, and Been Verified cannot make it difficult or punitive. Take action today, document everything, and hold Been Verified accountable.