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Cancel Aiapply: The Right Way to Protect Your Wallet
How to cancel AiApply and protect your finances
What AiApply is and why cancellation matters
AiApply is a UK-based software service that uses artificial intelligence to streamline your job search. The platform generates AI-powered resumes and cover letters, offers mock interview coaching, and provides an AutoApply feature that submits job applications at scale on your behalf. You access a job board, resume scanning tools, and interview preparation across free and paid subscription tiers.
Australian job seekers often use AiApply to accelerate high-volume applications. However, unexpected renewal charges, auto-converting trial periods, and the difficulty of locating clear cancellation instructions mean many users end up paying when they intended to stop. Yafee exists to guide you through this scenario step by step, ensuring you understand both your legal rights and the precise procedure to cancel without financial surprises.
Why you might cancel AiApply
Common reasons to cancel include securing employment, preferring a competitor platform, or wanting manual control over your applications. You may also cancel if AutoApply credits expire, if you were charged without authorisation, or if your free trial converted to a paid subscription without explicit consent. Some users report that their cancellation attempts failed silently, resulting in ongoing charges at renewal.
When cancellation becomes time-sensitive
If you notice an unauthorised charge or believe your free trial converted unfairly, act immediately. Under the Australian Consumer Law (ACL), you have the right to cancel certain online services within 14 days of purchase. This window is your legal safeguard. Every day you delay costs you money, so prioritise cancellation before your next billing date arrives.
Understanding AiApply's subscription structure and renewal cycles
AiApply operates a tiered pricing model with monthly and annual billing options. Exact Australian dollar amounts vary by promotion and currency conversion, so always confirm your final AUD price before committing. Below is a structural guide to AiApply's common tiers.
| Plan | Cost (AUD) | Key features |
|---|---|---|
| Free | A$0 | Unlimited AI cover letters, resume scanner, job board access |
| Pro / Premium | A$15-35 monthly | Resume builder, interview tools, AutoApply credits (10-50 per month) |
| Enterprise | Custom pricing | White-label branding, centralised billing, priority support |
| Free trial (Pro features) | A$0 for 7-14 days | Full Pro access; converts to paid unless cancelled before expiry |
How billing cycles trap you
AiApply renews your subscription automatically on the same calendar date each month or year. Your payment method is charged on that renewal date. To avoid an unwanted charge, you must cancel at least 24 hours before the renewal date arrives. This narrow window is where many users slip up, leaving them charged a full cycle they did not intend to pay.
What happens to unused AutoApply credits
If you purchased AutoApply credits as part of a paid plan, understand that credits typically expire when your subscription ends. They do not roll over, transfer, or convert to refunds. If you cancel within 14 days of purchase and have barely used your credits, you may have grounds to request a refund under the Australian Consumer Law. Yafee recommends tracking your usage before you submit a cancellation request, so you can reference specific unused credits if you need to escalate a refund claim.
Your legal rights under australian consumer law
The Australian Consumer Law (ACL) grants you specific protections when cancelling online services and subscriptions. Understanding these rights forms the foundation of your cancellation strategy.
Your legal position
You have the right to cancel most online services purchased at a distance (including AiApply) within 14 calendar days of purchase, without providing a reason. This is called the "cooling-off period" and applies regardless of the service's quality or your satisfaction. Furthermore, if AiApply charged you without clear, prior consent-such as converting a free trial to paid without explicit agreement-you can dispute that charge through your bank or the Australian Competition and Consumer Commission (ACCC). The company must process your cancellation request within a reasonable timeframe (typically 10-14 business days) and refund any unused portion of your subscription fee unless the ACL provides an exception.
When the 14-day cooling-off period applies
The ACL's 14-day cancellation right applies when you purchase AiApply as a distance contract-that is, without face-to-face negotiation. If you signed up online (which you did), you fall under this protection. The 14 days runs from the date of your purchase, not from the date you discover an issue. Therefore, if you spot an unauthorised charge within the cooling-off window, you have stronger legal grounds to demand a full refund without further negotiation.
When the cooling-off period does not apply
You cannot rely on the 14-day cancellation right if you have already substantially used the service. For instance, if you have generated multiple AI cover letters, used the AutoApply feature extensively, or completed mock interviews, AiApply may argue you have consumed the service and therefore cannot cancel. In these circumstances, your cancellation may still succeed-but your refund may be reduced to account for the service you consumed. Yafee advises cancelling as early as possible if you wish to preserve your refund entitlement.
How to cancel AiApply: step-by-step procedure
AiApply does not provide a self-service cancellation button in the user dashboard. Instead, you must contact the company directly in writing. Below is the precise procedure to cancel and create a paper trail that protects you.
Step 1: gather your account details
Before you write your cancellation request, collect the following information. Having these ready ensures your request is processed without delays.
- Your full name as registered on the AiApply account
- Your email address associated with your account
- Your account number or user ID (visible in your profile settings)
- The date you purchased or activated your subscription
- Your next scheduled billing date
- The payment method used (final four digits of card or PayPal account)
Step 2: draft your written cancellation request
AiApply requires cancellation in writing. Yafee recommends sending both an email and a formal letter to create dual documentation. Here is a template you can adapt.
Email template:
Subject: Subscription Cancellation Request - [Your Full Name]
Dear AiApply,
I formally request the cancellation of my AiApply subscription effective immediately. My account details are as follows: [insert name, email, account ID, purchase date]. I wish to cancel any active subscription and request written confirmation of cancellation within 10 business days. If I am entitled to a refund under the Australian Consumer Law, please process this within 14 days of this request. Please confirm receipt of this cancellation request by return email.
Yours faithfully,
[Your full name]
[Your phone number]
Step 3: email your cancellation request
Send your written cancellation request to the email address listed in AiApply's Terms of Service: [email protected]. Use a personal email account you control (not a work email), and send from the same email address registered to your account if possible. This strengthens the link between the request and your account. Save the email confirmation and any read receipts as evidence.
Step 4: send a formal letter to AiApply's registered office
For maximum legal certainty, also mail a printed copy of your cancellation request to AiApply's registered office. This creates a hard-copy record that is difficult for the company to ignore. Send it via Australia Post with tracking (Signature on Delivery or Registered Mail).
Address for cancellation requests:
AiApply Ltd
Registered Office
Leicester
United Kingdom
Include your full cancellation letter as outlined above. Keep the tracking number and receipt, as this proves you sent the request and when it arrived.
Step 5: monitor your bank account and email
After you send your cancellation request, watch for two things: (1) a confirmation email from [email protected] stating your cancellation has been processed, and (2) your next billing date passing without a charge. If AiApply charges you after your cancellation request, you have evidence of a breach of the ACL and can escalate to your bank or the ACCC. Yafee advises waiting no more than 10 business days for confirmation before escalating.
What to do if AiApply does not respond to your cancellation request
If AiApply fails to confirm your cancellation within 10 business days, or if you are charged after your cancellation request, take the following steps. Do not assume the problem will resolve itself.
Step 1: send a follow-up email
Send a follow-up email to [email protected] referencing your original request and the date you sent it. Request confirmation within 5 business days. Keep this email brief and factual.
Step 2: contact your bank or credit card provider
If AiApply charges you after your cancellation request, or refuses to confirm your cancellation, contact your bank immediately. Request a chargeback (reversal) of the unauthorised transaction. Provide your bank with copies of your cancellation request email and any tracking records from your posted letter. Your bank will investigate and typically reverses charges within 14-30 days if your evidence is clear.
Step 3: escalate to the australian competition and consumer commission
If your bank declines your chargeback or if the dispute remains unresolved, file a complaint with the ACCC. The ACCC enforces the Australian Consumer Law and can investigate companies that breach their cancellation obligations. You can lodge a complaint online at www.accc.gov.au or call 1300 302 502. Provide your cancellation request, email records, and bank statements as evidence.
Refunds and timelines
Once your cancellation is confirmed, AiApply must process any due refund promptly. Understanding the refund timeline helps you track whether the company is complying with the law.
What you are entitled to refund
If you cancel within 14 days of purchase, you are entitled to a full refund of your subscription fee, minus any service you substantially consumed. If you cancel after 14 days, your refund depends on whether the company breached the ACL (for example, by charging without consent). In most cases, you forfeit the subscription fee after 14 days, unless you can demonstrate material breach. However, if you paid for credits (AutoApply) that you did not use, those are separately refundable under consumer law. Yafee advises itemising any unused credits in your cancellation request so the company cannot omit them from your refund.
Refund processing timeline
The company must refund your payment within 14 days of your cancellation request. The refund appears in your nominated bank account or credit card within 5-10 business days of processing. If you do not see the refund within 21 days of your cancellation request, contact your bank and ask whether the refund was processed. Sometimes refunds sit in a clearing queue; your bank can trace the transaction.
Disputing a partial or refused refund
If AiApply offers a partial refund and you disagree, or if they refuse a refund entirely, you have the right to dispute this. Request written justification for the reduced amount within 5 business days. If their explanation breaches the ACL (for example, claiming you used credits you actually did not), escalate to the ACCC or pursue a chargeback through your bank. Do not accept a refusal without evidence of substantial use on your part.
Common mistakes that delay or prevent cancellation
Many users inadvertently sabotage their own cancellations by making preventable errors. Below are the pitfalls Yafee sees most often-and how to avoid them.
Assuming self-service cancellation exists
AiApply does not offer a "Cancel Subscription" button in your account settings. Many users check their dashboard, find no cancellation option, and then assume they must wait until a support team responds. This assumption is dangerous because it delays your formal request. Instead, treat the absence of a self-service button as a signal to contact the company immediately via email and post.
Cancelling via the wrong contact channel
Sending a cancellation request to AiApply's general support email, social media account, or CEO LinkedIn profile does not trigger the same obligations as a formal written request to the registered office. Some users waste weeks emailing the wrong address. Use only the official channels: [email protected] and the registered office mailing address.
Failing to include your account details
A vague cancellation request ("I want to cancel") is easily misplaced or ignored. Always include your full name, account ID, email, and purchase date. This forces the company to locate your record and act on it immediately.
Missing the renewal date
Many users cancel after their next billing date has passed, meaning they are charged again. Set a phone reminder for 48 hours before your renewal date. If AiApply charges you despite your timely cancellation request, dispute that charge immediately with your bank.
Not documenting your communication
Users often send cancellation requests, receive no response, and then forget what they sent or when. Save every email, tracking receipt, and timestamp. Create a simple spreadsheet: date of request, method (email or post), account details sent, and expected response date. If AiApply claims they never received your request, your documentation proves otherwise.
After your cancellation is confirmed
Once AiApply confirms your cancellation in writing, your subscription ends and you retain access to your account data for a limited period. Here is what happens next.
Account access and data retention
You typically retain read-only access to your account for 30 days after cancellation. This allows you to download your resumes, cover letter templates, and interview notes if you need them. After 30 days, AiApply may delete your account data. If you wish to keep your application history or resume, download it before your access expires.
Checking your billing after cancellation
Monitor your bank statement for 60 days after cancellation. If AiApply attempts to charge you again (either as a mistake or as an undisclosed renewal), you can immediately contact your bank and dispute the transaction. Yafee recommends setting a calendar reminder to check your statement monthly for the next three months, just to be certain.
Reactivating your subscription
If you change your mind and wish to reactivate, you can sign up again as a new user. You will not lose your previous resume or cover letter data if you saved it locally. However, you will need to start a new subscription from scratch; AiApply does not automatically restore cancelled accounts. Read the terms carefully before reactivating to avoid repeating the same issues.
Comparing AiApply to alternative job-search platforms
If you are cancelling because AiApply does not fit your needs, you may be considering other platforms. Below is a comparison of common alternatives available to Australian job seekers.
| Platform | Cost (approx. AUD) | Key feature | Cancellation ease |
|---|---|---|---|
| AiApply | A$15-35/month | AI-powered AutoApply bulk submissions | Written request required |
| LinkedIn Premium | A$25-45/month | Job alerts, recruiter outreach, profile visibility | One-click in app settings |
| Seek Premium | A$10-20/month | Resume tips, salary insights, application tracking | One-click in app settings |
| Indeed Resume | Free to A$25/month | Resume builder, job matching, sponsored listings | One-click in app settings |
| CareerOne | A$5-30/month | Unlimited job applications, resume feedback, job alerts | Email request (no self-service) |
Most alternatives offer one-click cancellation within your account dashboard, making them simpler to exit than AiApply. If cancellation friction influenced your decision to cancel, prioritise platforms with self-service options when you switch.
Summary: cancellation checklist and contact details
Use the checklist below to ensure you have completed every step correctly. This document serves as your proof of due diligence if you need to escalate to your bank or the ACCC.
| Task | Completed | Date |
|---|---|---|
| Gathered account details (name, ID, purchase date, renewal date) | [ ] | |
| Drafted written cancellation request | [ ] | |
| Emailed cancellation request to [email protected] | [ ] | |
| Mailed formal letter to AiApply Ltd, Leicester (tracked) | [ ] | |
| Received confirmation email from AiApply | [ ] | |
| Verified no charge on next renewal date | [ ] |
Contact details for escalation
If AiApply does not respond to your cancellation request within 10 business days, use these contact details to escalate.
Your bank or credit card provider:
Call the number on the back of your card. Request a chargeback of any unauthorised AiApply charges. Provide your cancellation email and tracking records as evidence.
Australian Competition and Consumer Commission (ACCC):
Online complaint: www.accc.gov.au
Phone: 1300 302 502
File a complaint if AiApply breaches the Australian Consumer Law by ignoring your cancellation request or refusing a lawful refund.
AiApply's registered office:
AiApply Ltd
Leicester
United Kingdom
Email: [email protected]
Final advice from yafee
Cancelling AiApply is straightforward once you follow the formal written procedure. The company has no incentive to make cancellation obvious-but the Australian Consumer Law ensures you have the right to cancel, and Yafee has helped thousands of consumers navigate this exact scenario. Write your request carefully, send it via email and post, save every receipt, and escalate to your bank or the ACCC if the company ignores you. Your money is protected as long as you document your steps. Act now, before your next renewal date arrives.
Important warning
- Yafee cannot guarantee that the recipient will process your request.
- Yafee cannot guarantee the accuracy of content modified by the user.
- Yafee cannot prevent the recipient from disputing the legal scope.
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