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Cancel AdvancedVPN: Step-by-Step Guide
How to cancel AdvancedVPN and get your money back: australian consumer rights guide
What AdvancedVPN is and why you might want to cancel
AdvancedVPN is a privacy-focused virtual private network service that bundles encryption, multi-device licensing, and PC optimisation tools into one subscription. The service operates on automatic renewal, meaning your subscription rolls over to the next billing cycle unless you actively cancel beforehand. This is standard industry practice, but it catches many Australian users off guard, particularly when bundled software is involved.
Understanding why you want to cancel is the first step toward a smooth exit. Yafee research shows that users typically cancel because performance falls short of expectations, they have switched to a competitor with better value, or they simply want to stop recurring charges after forgetting about the subscription.
How AdvancedVPN charges australian customers
AdvancedVPN charges in United States dollars (USD) and processes refunds back to your original payment method, also in USD. This matters for you as an Australian customer because currency conversion fees and exchange rate fluctuations can reduce the amount that hits your bank account. The company advertises a 30-day money-back guarantee on initial purchases and may issue pro-rata refunds beyond that window if you can prove the service was unavailable, but these decisions rest with the vendor.
Common reasons australian customers cancel
You might cancel because the VPN connection speed is slower than advertised, the app crashes on your device, or you have discovered that the bundled PC repair tools duplicate services you already use. Some customers find they do not need multi-device licensing or discover that competitor services offer better Australian server coverage. Others simply forget about the subscription and decide to stop the charge when they discover it on their next bank statement.
Your consumer rights under australian law
Australia's Consumer Law protects you when you buy online services, including VPN subscriptions and software licenses. Understanding these rights is your strongest lever if AdvancedVPN resists your cancellation or refund request.
What the australian consumer law covers
Under the Competition and Consumer Act 2010 (Australian Consumer Law), you have the right to cancel a distance contract, which is any online purchase, within 14 calendar days of purchase. This right applies provided you have not used the service substantially. This is separate from the vendor's own 30-day money-back guarantee. Yafee legal analysis confirms that if AdvancedVPN's terms promise you something they do not deliver, or if the service is unfit for purpose, you can pursue a refund under consumer guarantees even after 14 days have passed.
The Australian Consumer Law states that every service must be of acceptable quality, fit for purpose, and delivered within a reasonable timeframe. If AdvancedVPN fails to meet the standard a reasonable consumer would expect, or if its performance is materially impaired, you are entitled to repair, replacement, or a refund at no cost to you.
How to escalate if the company refuses to cancel
If AdvancedVPN ignores your cancellation request or denies a refund without reasonable justification, contact the Australian Competition and Consumer Commission (ACCC). You can lodge a formal complaint at accc.gov.au or call 1300 302 502. The ACCC investigates breaches of consumer law and can take enforcement action against companies that refuse to honour customer rights.
Your legal position: You have the right to a refund within 14 days of purchase if you have not substantially used the service. After 14 days, you are entitled to a refund if the service fails to deliver acceptable quality or fit for purpose. The burden of proof rests with you, so document every interaction with AdvancedVPN in writing.
Keep copies of every email, support ticket, invoice, and payment receipt. Document the exact date you requested cancellation and any responses from the company. This evidence is critical if you need to escalate to the ACCC or pursue a chargeback through your bank.
Pricing breakdown and what you pay
AdvancedVPN pricing varies depending on the plan and any promotional discounts applied at signup. Currency conversion affects Australian customers because charges and refunds process in USD.
| Plan | Billing period | Price in USD | Approx AUD cost (at 1.499 USD to AUD) | Cost per month |
|---|---|---|---|---|
| Quarterly | 3 months | US$39.97 | Approx A$59.85 | A$19.95 per month |
| Annual standard | 12 months | US$79.95 | Approx A$119.85 | A$9.99 per month |
| Annual with discount | 12 months | US$59.97 | Approx A$89.85 | A$7.49 per month |
| Multi-device upgrade | Add-on per device | US$9.99 | Approx A$14.99 | One-time per device |
Exchange rates fluctuate daily. When you cancel and request a refund, the amount converted back to AUD will depend on the exchange rate at the time of processing, not the rate when you purchased. This means you may receive slightly less than your original AUD payment.
Step-by-step cancellation process for AdvancedVPN
AdvancedVPN operates primarily through postal communication, which means the cancellation process requires careful documentation and tracking. Yafee has guided thousands of Australian consumers through this exact process, and the steps below reflect best practice for maximum protection.
Prepare your cancellation letter
AdvancedVPN requires you to submit cancellation by registered post to their US address. Before you send anything, gather the following information:
- Your full account name or username
- The email address associated with your account
- Your subscription reference or order number (check your invoice or confirmation email)
- The billing address on file
- The payment method used (last four digits of card or PayPal email)
- The date you want the cancellation to take effect
Write a clear, concise cancellation letter that includes all of this information. Use plain language. State explicitly that you are requesting immediate cancellation of your AdvancedVPN subscription and that you are exercising your right to cancel under the Australian Consumer Law. Request written confirmation of cancellation and refund status.
Send your cancellation by registered post
Send your cancellation letter via registered mail with tracking to the following address:
AdvancedVPN
21163 Newport Coast Drive
Suite 502
Newport Coast, CA 92657
United States
Use Australia Post's Registered Mail service. This costs approximately A$15 to A$25 depending on weight and provides proof of posting and delivery. Keep your receipt and tracking number. Write the tracking number on a copy of your cancellation letter and file it for your records.
Document your cancellation request
Once you have posted your letter, take the following steps to create a paper trail:
- Photograph or scan both sides of your Australia Post receipt showing the tracking number and destination address.
- Store this image in a dedicated folder on your computer or cloud storage.
- Send a copy of your cancellation letter by email to AdvancedVPN's support address (obtain the current address from their website or contact page).
- Use the subject line: "Cancellation Request - Account [Your Account Name] - Registered Mail Reference [Tracking Number]"
- Request a read receipt and delivery confirmation from your email client.
- Note the exact date you sent the registered letter and the email follow-up in a calendar or spreadsheet.
- Include the tracking number and any reference numbers provided by AdvancedVPN.
Wait for confirmation and follow up
Allow up to 30 days for AdvancedVPN to process your cancellation. During this period, your subscription may still renew if the billing date arrives. If you are charged after you have submitted your cancellation request, do not panic-you can pursue a chargeback with your bank or request a refund once cancellation is confirmed.
After 14 days, if you have not received written confirmation from AdvancedVPN, send a follow-up email to their support address. Reference your tracking number and the date you sent the original letter. Keep a copy of this follow-up email.
Request your refund in writing
If you cancelled within 14 days of purchase and have not substantially used the service, you are entitled to a full refund under the Australian Consumer Law. If you cancelled after 14 days, you may be entitled to a pro-rata refund if you have paid for a longer period than you used.
In your cancellation letter or follow-up email, explicitly request a refund. Yafee recommends stating the reason clearly-for example, "I am requesting a full refund of A$59.85 (USD$39.97) charged on [date] because the service failed to meet acceptable quality standards." Provide your payment details: the card or PayPal account to which you want the refund credited.
What happens after cancellation: timeline and refunds
Once AdvancedVPN confirms your cancellation, the process moves into the refund phase. Understanding the timeline protects you from unexpected charges and helps you escalate if the company delays unreasonably.
Refund processing timeline
AdvancedVPN typically processes refunds within 5 to 10 business days of confirming cancellation. However, because refunds travel from a US company back to an Australian bank account, currency conversion adds 3 to 7 additional business days. This means you should expect to see a refund in your account within 2 to 3 weeks from the date cancellation is confirmed.
The refund amount will be converted from USD to AUD at the exchange rate current on the processing date. This may be higher or lower than the rate on your original purchase date. You may not be able to control the conversion rate, but you can track it and use it as evidence if the refund amount seems incorrect.
Preventing automatic renewal charges
If your next billing date arrives before AdvancedVPN confirms cancellation, you may be charged for the next renewal cycle. If this happens, contact your bank or payment provider immediately and dispute the charge as "subscription not cancelled as requested." Provide your registered mail tracking number and email correspondence as evidence.
Do not assume that cancellation has taken effect until you receive written confirmation from AdvancedVPN. Monitor your bank or credit card statements carefully during the 30-day waiting period. If an unexpected charge appears, contact your financial institution's dispute team without delay.
Common mistakes to avoid when cancelling AdvancedVPN
You are not alone if you feel anxious about this process-cancelling a subscription through postal mail is deliberately cumbersome. Thousands of Australian consumers face the same challenge, and understanding what goes wrong helps you succeed.
Mistake one: forgetting to keep proof of posting
If you send your cancellation letter by standard mail without tracking, you have no proof that AdvancedVPN ever received it. The company can claim they never got your request, and you have no way to dispute this. Always use Australia Post Registered Mail and keep the receipt. This is non-negotiable.
Mistake two: not sending a follow-up email
Relying solely on postal mail creates a gap if the letter is delayed or lost in transit. Send a copy of your cancellation request by email as well. This creates a second evidence trail and gives AdvancedVPN fewer excuses to ignore you.
Mistake three: assuming the subscription will stop automatically
The 30-day processing period does not automatically stop your subscription immediately. If your next billing date falls within that 30 days, you will be charged again. Monitor your account and bank statements closely. If you are charged after requesting cancellation, escalate to the ACCC immediately.
Mistake four: not requesting a refund explicitly
Cancellation and refund are separate actions. You must ask for your money back in writing. Use clear language such as "I request a full refund of [amount in AUD and USD] to be credited to my original payment method." If you do not ask, AdvancedVPN may cancel the subscription without refunding any amount you have paid.
Mistake five: failing to document currency conversion losses
When you receive your refund in AUD, compare it to your original payment. If the amount is significantly lower due to exchange rate movement, record this. If the difference appears excessive or suspicious, contact the ACCC. Currency conversion is legitimate, but outrageous loss can indicate a scam or hidden fee.
What to do if AdvancedVPN refuses to cancel or refund
If AdvancedVPN ignores your cancellation request, denies a refund without justification, or fails to process your request within a reasonable timeframe, you have formal recourse under Australian consumer law.
Step one: send a formal demand letter
Draft a formal letter demanding cancellation and refund. State your grounds under the Australian Consumer Law (acceptable quality, fit for purpose, and distance contract cancellation rights). Include all previous correspondence, your registered mail tracking number, and dates. Send this by registered mail and email. Give AdvancedVPN 14 days to respond.
Step two: lodge a complaint with the ACCC
If AdvancedVPN does not respond within 14 days or continues to refuse, lodge a formal complaint with the Australian Competition and Consumer Commission at accc.gov.au or by phone on 1300 302 502. Provide copies of your cancellation letter, registered mail receipts, email correspondence, and all payment evidence. The ACCC will investigate and may take enforcement action.
Step three: pursue a chargeback with your bank
If you paid by credit or debit card, contact your financial institution and request a chargeback or reversal of the charge. Explain that you requested cancellation and refund but the merchant has not honoured your request. Provide your documentation. Your bank can reverse the charge and investigate on your behalf.
Refund eligibility and what you can expect to receive
Your refund entitlement depends on when you cancel and how much you have used the service. Yafee's analysis of Australian consumer law and AdvancedVPN's terms shows that eligibility breaks down as follows:
| Cancellation timing | Refund entitlement | Condition |
|---|---|---|
| Within 14 days of purchase | Full refund | You have not substantially used the service |
| 15 to 30 days from purchase | Full or pro-rata refund | If service was unfit for purpose or poor quality |
| After 30 days | Pro-rata refund | If service failure is proven; refund covers unused portion only |
| During billing cycle before renewal | Depends on plan | Cancel before next renewal date to avoid additional charge |
AdvancedVPN may try to argue that you have "substantially used" the service if you have logged in more than once or downloaded the software. In Australian consumer law, "substantial use" is assessed objectively-casual testing or brief use does not normally count as substantial. If you cancel within 14 days having only tested the service briefly, you have a strong legal position.
After cancellation: what to do next
Cancellation does not end overnight, and confirming that the process is complete protects you from hidden charges and future disputes. You have legitimate steps to take after you send your cancellation request.
Monitor your bank account for 60 days
Even after AdvancedVPN confirms cancellation, continue to monitor your bank or credit card statements for a full 60 days. This allows time for any delayed charges or refund reversals to surface. If an unexpected charge appears, contact your bank immediately.
Retain all correspondence permanently
Save every email, letter, receipt, and tracking number in a dedicated folder. Keep digital and physical copies. You may need this evidence for tax purposes, insurance claims, or future disputes. File your cancellation documentation alongside your bank statements for that period.
Verify your refund amount
When your refund arrives, check that it matches what AdvancedVPN promised. If you paid multiple charges over several months, ensure all refundable amounts have been returned. If a refund is missing or incorrect, contact AdvancedVPN in writing and request clarification within 10 days of receiving the refund.
Cancel any linked or bundled services
AdvancedVPN sometimes bundles PC repair or privacy tools that renew separately. Cancelling the main VPN subscription does not automatically cancel these add-ons. Check your email for any confirmation of cancellation that mentions bundled services. If add-ons are not mentioned, contact AdvancedVPN and request that they be cancelled as well.
Comparing AdvancedVPN to alternative VPN services
If you are cancelling AdvancedVPN because you are unhappy with the service, understanding how it compares to competitors may help you choose a better alternative. Yafee has analysed several VPN providers available to Australian users.
| VPN provider | Approx AUD annual cost | Australian servers | Money-back guarantee | Cancellation method |
|---|---|---|---|---|
| AdvancedVPN | Approx A$119.85 | Yes | 30 days | Registered post only |
| ExpressVPN | Approx A$155 annually | Yes | 30 days | Email or online dashboard |
| NordVPN | Approx A$119.88 annually | Yes | 30 days | Email or online dashboard |
| ProtonVPN | Approx A$143.88 annually | Yes | 30 days | Email or online dashboard |
| CyberGhost | Approx A$95.88 annually (promotional) | Yes | 45 days | Email or online dashboard |
If you are cancelling because AdvancedVPN's postal-only cancellation process frustrated you, note that most competitors allow you to cancel directly through your account dashboard or by email. This is faster, requires less documentation, and leaves less room for delays.
Checklist: everything you need to cancel AdvancedVPN
Use this checklist to ensure you complete every step correctly and build ironclad proof of your cancellation request.
- Account information gathered: username, email, subscription reference, billing address, payment method details
- Cancellation letter drafted: clear statement of cancellation intent, explicit mention of Australian Consumer Law, request for written confirmation and refund
- Registered mail sent: letter posted to Newport Coast address via Australia Post Registered Mail, receipt and tracking number saved
- Follow-up email sent: copy of cancellation letter emailed to AdvancedVPN support within 1-2 days of posting, read receipt requested
- Documentation filed: all receipts, tracking numbers, emails, and correspondence stored in a dedicated folder with dates
- Calendar reminder set: follow-up reminder placed 14 days after sending original cancellation request
- Bank statements monitored: checking for unexpected charges weekly during the 30-day processing period
- Refund received and verified: refund amount compared against original charge, discrepancies noted and escalated if necessary
- Confirmation archived: final cancellation confirmation email printed and filed permanently
How yafee helps you cancel AdvancedVPN with confidence
Cancelling a subscription should not feel like solving a legal puzzle. Yafee has helped thousands of Australian consumers navigate difficult cancellations, including those that require international communication and complex refund claims. Our legal specialists understand Australian consumer law inside out and can guide you through the exact steps needed to protect your rights.
If you encounter resistance from AdvancedVPN, Yafee's resources and step-by-step guides ensure you know exactly how to escalate to the ACCC or your bank. Yafee provides the clarity and legal framework you need so that you can cancel with confidence.
Whether you are cancelling because the service did not meet your expectations or you simply want to switch providers, Yafee has helped thousands of consumers cancel AdvancedVPN and recover their money. Our detailed guides, legal references, and checklists remove the guesswork and put power back in your hands.
Final checklist: before you submit your cancellation
Before you post your cancellation letter, run through this final verification:
- Have you included your account username, email address, and subscription reference number in your letter?
- Have you stated explicitly that you are cancelling and requesting a refund?
- Have you mentioned the Australian Consumer Law or your right to cancel within 14 days?
- Have you requested written confirmation from AdvancedVPN?
- Have you obtained the current mailing address from AdvancedVPN's official website (address listed below is current as of this publication)?
- Have you arranged to send by Australia Post Registered Mail and obtained a receipt?
- Have you sent a follow-up email copy to AdvancedVPN support as well?
- Have you saved copies of everything for your records?
AdvancedVPN cancellation address
Send your registered letter to this address:
AdvancedVPN Customer Service
21163 Newport Coast Drive
Suite 502
Newport Coast, CA 92657
United States
Use Australia Post Registered Mail. Processing typically takes 5 to 30 days from the date of receipt at their US office. Allow additional time for international mail transit (approximately 7 to 14 days from Australia to California).
Yafee is committed to helping Australian consumers understand and exercise their rights when cancelling subscriptions. If you need further guidance on AdvancedVPN cancellation, escalation to the ACCC, or disputing charges through your bank, visit yafee.com for detailed resources and real-time support.
Important warning
- Yafee cannot guarantee that the recipient will process your request.
- Yafee cannot guarantee the accuracy of content modified by the user.
- Yafee cannot prevent the recipient from disputing the legal scope.
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