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Cancel Chrissy Teigen: Step-by-Step Guide
How to cancel your cravings crew membership from Chrissy Teigen in australia
What is cravings crew by Chrissy Teigen
Cravings Crew is a membership program operated by Chrissy Teigen's lifestyle and food brand, delivering Australian members exclusive recipes, member-only discounts, early product access and occasional virtual events. The membership works as a recurring subscription, meaning your payment method is charged automatically at the end of each billing cycle until you actively cancel. Yafee specialises in helping Australian consumers navigate subscription cancellations like this one, and we've guided thousands through the Cravings Crew process. You have clear cancellation rights under Australian Consumer Law, and this guide will walk you through every step to regain control of your subscription.
How cravings crew works
When you join Cravings Crew, you agree to recurring charges on your card. In return, you access exclusive recipes, store discounts, loyalty points and early announcements for new products. The membership automatically renews at the end of your billing cycle unless you deliberately cancel. Many Australian members discover that cancellation is separate from account deletion, meaning you can stop charges without losing your account history or past purchases.
Why members cancel
Yafee has observed that common reasons for cancellation include unused recipes that don't match your cooking style, discount offers that don't apply to the items you buy, unexpected charges appearing on bank statements, or a simple shift in budget priorities. Some members realise they're paying for benefits they never use. Others encounter brand messaging they want to stop receiving, or they've moved overseas and no longer need the service. Whatever your reason, you hold the right to cancel immediately.
Pricing and billing structure for cravings crew
Understanding your exact charges helps you decide whether cancellation makes sense for your budget.
| Plan type | Price (USD) | Approx. price (AUD) | Billing cycle | Renewal trigger |
|---|---|---|---|---|
| Monthly-equivalent (Cravings Crew) | USD $7.00 per month | Approx. A$10.50 | Billed quarterly | Auto-renews every 3 months |
| Annual membership | USD $77.00 per year | Approx. A$115.50 | Billed annually | Auto-renews after 12 months |
| Promotional annual (one free month) | USD $77.00 first year | Approx. A$115.50 | Annual with 1 free month | Renews at full price after year 1 |
Conversion rates use mid-market USD to AUD (approximately 1.50) and are indicative only. Your actual charges depend on your bank's foreign exchange rates and any fees your financial institution applies to international transactions. Before you cancel, retrieve your last three bank statements and search for charges under the merchant name "Cravings" or "Cravings by Chrissy Teigen." This clarifies whether you're on a quarterly or annual plan and reveals the exact amount you've been charged.
How to spot a cravings crew charge on your statement
Charges typically appear as "Cravings" or "Cravings by Chrissy Teigen" on your bank statement. If you're unsure whether a charge is Cravings Crew, log into your account at cravingsbychrissyteigen.com to review your billing history. Australian banks often abbreviate the merchant descriptor, so search for keywords like "Craving" if the full name is truncated. Note the date and amount of your most recent charge, as this informs your cancellation timeline.
Your consumer rights under australian law
Australian Consumer Law (the Australian Consumer Law, which forms part of the Competition and Consumer Act 2010) protects you when cancelling subscription services.
Your legal position
Under Australian Consumer Law, you hold the following rights when cancelling Cravings Crew. First, the service provider must not engage in misleading or deceptive conduct when presenting cancellation options. Second, you have the right to cancel without penalty if the business has breached its contract or misrepresented the service. Third, if you joined under a cooling-off arrangement (typically within 14 days of signup), you may claim a refund on that basis. Finally, if you were charged without giving clear consent, Australian Consumer Law entitles you to dispute that charge through your bank. Yafee emphasises that Cravings Crew must provide a straightforward cancellation mechanism; if they don't, the Australian Competition and Consumer Commission (ACCC) enforces your rights on your behalf.
Cooling-off rights and your cancellation window
If you signed up for Cravings Crew in the past 14 days, you may hold cooling-off rights under Australian Consumer Law. This means you can cancel and request a full refund simply because you've changed your mind, with no penalty. Gather your signup confirmation email and note the exact date you joined. If you fall within the 14-day window, mention this explicitly when you submit your cancellation request. After 14 days, your right to cancel remains intact, but refund eligibility shifts to cases where Cravings Crew has breached its contract or failed to deliver the service as advertised.
How to cancel your cravings crew membership
Yafee has identified three cancellation methods for Cravings Crew members in Australia, ranked by speed and effectiveness.
Method 1: cancel via the cravings website account settings
This is the fastest method and leaves a digital record of your cancellation request.
- Visit cravingsbychrissyteigen.com and log into your account using your email address and password.
- If you've forgotten your password, click "Forgot Password" and follow the email reset link.
- Navigate to your account settings, usually located under "My Account," "Profile," or "Billing Settings."
- Look for a tab labelled "Membership," "Subscription," or "Billing History."
- Find the option to "Manage Subscription," "Cancel Membership," or "End Auto-Renewal."
- Click this option and review the cancellation summary.
- Confirm your cancellation by clicking "Cancel Membership" or "Yes, cancel my subscription."
- The system may ask why you're cancelling; this feedback is optional.
- You will receive an immediate confirmation message on screen and a confirmation email within minutes.
- Save this email as proof of your cancellation request.
- Check your account settings the next day to verify the cancellation has been processed.
- Your membership status should now display "Cancelled" or "Inactive."
Method 2: submit a written cancellation by email or post
If the website option doesn't work, send a formal written cancellation notice. This method creates a documented record and is enforceable under Australian Consumer Law.
- Prepare a cancellation email or letter containing the following details:
- Your full name and the email address linked to your Cravings Crew account.
- Your account number (if visible on your billing statements or in your account dashboard).
- The date you joined Cravings Crew.
- Your cancellation request, using clear language: "I hereby cancel my Cravings Crew membership effective immediately."
- If you're within 14 days of signup and wish to claim a refund, include: "I request a full refund under Australian Consumer Law cooling-off rights."
- Send your email to the Cravings Crew customer support address, which Yafee recommends you locate on cravingsbychrissyteigen.com under "Contact Us."
- If no email address is available, refer to the mailing address below.
- If you're sending by post, address your cancellation to: Cravings by Chrissy Teigen, 2029 Century Park East, Suite 1750, Los Angeles, California 90067, USA, Attention: Chief Executive Officer.
- Include a request for delivery confirmation or send via registered mail.
- Keep a copy of your email or letter and the delivery confirmation for your records.
- Take screenshots of any email confirmation screens before sending.
- Allow 5 to 10 business days for processing if you've sent by email, or 14 to 21 business days if you've used post.
- Check your account settings or bank statements in this timeframe to confirm the cancellation has taken effect.
Method 3: dispute the charge through your bank
If Cravings Crew fails to cancel after you've submitted a request, or if you weren't given clear consent to join, you can lodge a chargeback dispute with your bank.
- Contact your bank or financial institution and ask to speak with the disputes or chargeback team.
- You can do this by phone, online banking portal, or by visiting your local branch.
- Inform your bank that you wish to dispute a charge from Cravings by Chrissy Teigen.
- Provide the date of the charge, the amount, and the merchant name as it appears on your statement.
- Explain the reason for your dispute:
- "I cancelled my membership but was still charged," or "I did not authorise this charge," or "I exercised my 14-day cooling-off right."
- Provide your bank with copies of:
- Your cancellation confirmation email (from Method 1) or your written cancellation letter (from Method 2).
- Your most recent bank statement showing the disputed charge.
- Any correspondence from Cravings Crew, including signup confirmation or billing emails.
- Your bank will initiate a dispute investigation, which typically takes 7 to 30 days.
- The bank will contact Cravings Crew to request evidence that you authorised the charge.
- If your bank finds in your favour, the charge will be reversed and credited back to your account.
- This may take a further 5 to 10 business days to post.
Refunds and what to expect after cancellation
Yafee explains that refund eligibility and timing depend on the reason for your cancellation and how long you've held the membership.
When you qualify for a refund
You qualify for a refund in the following circumstances. First, if you joined within the past 14 days and you're exercising your cooling-off right under Australian Consumer Law, you're entitled to a full refund of your membership fee. Second, if Cravings Crew failed to deliver the advertised service (for example, the app was unavailable or recipes were not accessible), you can claim a partial or full refund depending on the duration of the outage. Third, if you were charged after your cancellation request was confirmed, you're entitled to a refund for that erroneous charge. If none of these circumstances apply, Cravings Crew is not obligated to refund you, although you may still request a courtesy refund by contacting their customer support team with a detailed explanation.
Refund timeline and processing
Once you've successfully cancelled your membership, Cravings Crew should stop charging your payment method immediately. If a refund applies, the company will process it within 10 to 15 business days. Credit card refunds typically appear on your statement within 3 to 5 business days after processing. If you paid by PayPal or another third-party payment method, the refund may take longer depending on that service's policies. You can track the refund status by checking your bank account or logging into your Cravings Crew account to view your billing history. If 21 days have passed and you haven't received your refund, contact the customer support team again and escalate the matter to the ACCC if necessary.
What happens to your account after cancellation
Cancelling your membership does not delete your account. Your login credentials remain active, and you can access your past order history and saved recipe preferences if you log back in. However, you will lose access to active membership benefits immediately, including recipe exclusives, member-only discounts and loyalty points. If you decide to rejoin Cravings Crew in the future, you'll be treated as a new member and may need to pay a new signup fee. Check your email inbox for confirmation that your cancellation is complete, and make a note of the date for your records.
Common mistakes to avoid when cancelling
Most cancellations succeed smoothly, but a few common missteps can delay your request or leave you vulnerable to continued charges.
Not confirming cancellation in writing
If you cancel via the website, screenshot the confirmation page and save the confirmation email. Don't rely on memory alone; payment disputes later require proof that you cancelled. Yafee recommends saving these documents in a dedicated folder on your computer or cloud storage.
Cancelling your card instead of the subscription
Some members cancel their credit card to stop Cravings Crew charges, but this is ineffective and may trigger overdraft fees. Instead, cancel the subscription using one of the three methods outlined above. Cancelling your card may also cause problems with other recurring payments you want to keep.
Ignoring charges after cancellation
If you see a charge from Cravings after you've cancelled, don't ignore it. Contact the company immediately to report the error, and if they don't refund within 10 days, file a chargeback through your bank. Continuing to ignore erroneous charges weakens your case if you later escalate the matter to the ACCC.
Not checking your billing history before cancelling
Log into your account and review your last three charges before you cancel. This clarifies your billing cycle, helps you spot any duplicate charges, and ensures you're cancelling the correct service (you may hold multiple subscriptions).
Escalation: what to do if cravings crew refuses to cancel
If Cravings Crew ignores your cancellation request or refuses to stop charging you, you have formal escalation routes under Australian Consumer Law.
Contacting the australian competition and consumer commission
The ACCC is the federal regulatory body responsible for enforcing consumer protection law in Australia. If Cravings Crew refuses to cancel or continues charging after you've submitted a formal cancellation request, lodge a complaint with the ACCC at accc.gov.au or call 1300 302 502. Provide the ACCC with all documentation, including your cancellation requests, confirmation emails, and bank statements showing erroneous charges. The ACCC can compel Cravings Crew to halt unfair practices and may seek penalties on your behalf.
Disputing via your payment provider
Beyond your bank, if you paid using PayPal, Apple Pay, Google Pay or another digital wallet, contact that service's dispute team directly. These payment providers hold Cravings Crew to strict cancellation standards and can reverse charges or suspend the merchant account if patterns of non-compliance emerge.
Should you cancel or keep your cravings crew membership
Before you finalise your cancellation, ask yourself these five questions to ensure you're making the right decision.
| Question | Cancel if you answer YES | Keep if you answer NO |
|---|---|---|
| Are the recipes and discounts valuable to you personally? | You don't use the benefits | You actively use recipes or discounts |
| Is A$10.50 to A$115.50 per month/year within your budget? | The cost strains your finances | The cost is affordable and justified |
| Have you logged in to Cravings Crew in the past month? | You've abandoned the service | You regularly engage with the platform |
| Are you satisfied with the brand's recent content or behaviour? | You have concerns about the brand | You remain a loyal fan |
| Can you find the same recipes or discounts elsewhere for free? | Better alternatives exist | Cravings Crew offers unique value |
If you answered YES to three or more of these questions, cancellation likely makes sense for you. If you answered NO to most, consider keeping the membership or negotiating a pause option with Cravings Crew customer support.
Summary: your next steps
Cancelling your Cravings Crew membership is straightforward when you follow a clear process. Begin by logging into cravingsbychrissyteigen.com and navigating to your subscription settings to cancel via the website (the fastest method). If that option isn't available, send a formal written cancellation notice by email or post to the mailing address provided in this guide. Keep your confirmation email or postal receipt as proof. Check your bank statements 5 to 10 days later to confirm no further charges have been applied. If charges continue despite your cancellation request, file a chargeback dispute through your bank or lodge a complaint with the ACCC. Yafee has assisted thousands of Australian consumers in cancelling unwanted subscriptions, and your cancellation follows the same clear framework. Remember that cancelling your membership does not delete your account, so you can always rejoin in future if you choose to do so. Take action today and regain control of your subscription costs.
Contact information for escalation
If you need to send a formal written cancellation notice by post, address it to:
Cravings by Chrissy Teigen
2029 Century Park East
Suite 1750
Los Angeles, California 90067
USA
Attention: Chief Executive Officer
For consumer complaints, contact the Australian Competition and Consumer Commission:
Australian Competition and Consumer Commission (ACCC)
Website: accc.gov.au
Phone: 1300 302 502
Yafee (yafee.com) specialises in subscription cancellations and consumer rights across Australia. If you're unsure about your next step or need guidance on another subscription service, Yafee's team is available to help you navigate the cancellation process with confidence and clarity.
Important warning
- Yafee cannot guarantee that the recipient will process your request.
- Yafee cannot guarantee the accuracy of content modified by the user.
- Yafee cannot prevent the recipient from disputing the legal scope.
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