How to cancel Guitar Pro and recover your subscription fees in australia

Why you might want to cancel Guitar Pro

Guitar Pro is a multitrack tablature editor and learning platform published by Arobas Music SARL. The service offers desktop notation software, mobile applications and access to mySongBook, a cloud-based tab library available through monthly or annual subscription. You can purchase Guitar Pro as a one-time desktop licence or subscribe to mySongBook for ongoing tab access and cloud synchronisation features.

Australian musicians cancel Guitar Pro for specific reasons: your playing style has evolved, you have found a competing tab service that aligns better with your workflow, unexpected renewal charges surprised you, or the subscription no longer delivers measurable value. Some users cancel after a trial period ends and the first charge appears on their statement. Others cancel because confusion between desktop, mySongBook and mobile billing routes leaves them uncertain what they are paying for each month.

Yafee has helped thousands of consumers navigate music software subscriptions and understand their rights before they cancel. This guide walks you through every cancellation method available, your Australian consumer rights under law and how to recover fees if a charge was unfair or unauthorised.

Common reasons australian users cancel

Users report cancelling after discovering they prefer alternative tab libraries such as Ultimate Guitar or Songsterr. Others realise the desktop software was a one-off purchase but renewed mySongBook without intending to do so. Some users cancel because they have plateaued in their learning and no longer need daily tab access. Technical friction with account support or unclear billing statements also push users toward cancellation.

Timing matters: when you are most likely to cancel

Most cancellations occur in the first 30 days after a trial converts to a paid plan, or within the first billing cycle when you realise the product does not match your workflow. A second peak occurs around the 12-month renewal when annual subscribers see a lump-sum charge and reassess their commitment. Understanding your own timeline helps you act before the next renewal date arrives.

Your australian consumer rights with Guitar Pro

Australian Consumer Law gives you strong protections whether you are cancelling a desktop licence or mySongBook subscription.

What australian consumer law says about digital subscriptions

The Australian Consumer Law (Part 3-2 of the Competition and Consumer Act 2010) protects you when you buy digital content or services. If Guitar Pro's mySongBook subscription does not match what was described at the point of sale, has a major fault, or arrives later than promised, you have a legal right to reject it and recover your fee. This protection applies even if the vendor's terms state the subscription is non-refundable.

The key test is whether the product is of acceptable quality, fit for your purpose and matches the merchant's description. A subscription that randomly crashes, fails to load tabs, or locks you out of features you paid for may fail this test. A subscription you simply changed your mind about, without a fault present, sits in a grey zone; you may only have a right to cancel if the merchant's terms or a cooling-off period permit it.

Your legal position: You have a statutory right under the Australian Consumer Law to cancel within 14 days of purchase if you have not substantially consumed the service. If the service has a major fault, you can cancel and recover your fee regardless of how long you have held the subscription. The onus sits with Arobas Music SARL to prove you forfeited your right by extensive use.

Your 14-day cooling-off right and how it applies

If you bought Guitar Pro or mySongBook online, you generally have 14 days from purchase to cancel and receive a full refund, provided you have not started downloading or accessing the service in a way that goes beyond sampling or trial use. This cooling-off right flows from the Australian Consumer Law. However, once you have activated a desktop licence or started heavy use of mySongBook, Arobas Music can argue you have forfeited this right because you have substantially consumed the product.

In practice, light trial use within the cooling-off window (logging in, checking a few tabs, navigating settings) should not count as forfeiture. Heavy download use or daily tab access for extended periods will likely count as consumption. If you are uncertain whether your use has crossed this threshold, contact the Australian Competition and Consumer Commission (ACCC) or seek advice from Yafee before disputing a refusal to refund.

How to cancel Guitar Pro: step-by-step methods

You have multiple routes to cancel your Guitar Pro subscription, depending on whether you hold a desktop licence, mySongBook subscription or both.

Step 1: log into your Guitar Pro account and disable auto-renewal

The fastest and most direct cancellation method is to stop auto-renewal through your account dashboard. This prevents future charges but does not immediately cancel your current subscription or delete your account.

1. Visit the Guitar Pro website and click "Sign In" (top right corner).
2. Enter your email address and password associated with your Guitar Pro account.
3. Once logged in, navigate to "Account Settings" or "Billing and Subscription" (exact label varies by account type).
4. Locate the "Subscription" or "Auto-Renewal" section within Account Settings.
5. Select the subscription you wish to cancel (for example, "mySongBook Monthly" or "mySongBook Annual").
6. Click "Cancel Subscription" or "Disable Auto-Renewal" button.
7. Confirm your cancellation when prompted. Guitar Pro will send a confirmation email to your registered address.
8. Retain this confirmation email as evidence of your cancellation request.

After you disable auto-renewal, your subscription remains active until the current billing period ends. You will retain full access to tabs and features until that date. No further charges will be applied after the expiry date.

Step 2: cancel through apple app store (if subscribed via iPhone or iPad)

If you subscribed to Guitar Pro through the Apple App Store on iPhone or iPad, you must cancel through Apple's subscription management system, not through Arobas Music directly.

1. Open the Apple App Store on your iPhone or iPad.
2. Tap the profile icon (top right corner).
3. Select "Subscriptions."
4. Find "Guitar Pro" or "Guitar Pro mySongBook" in your active subscriptions list.
5. Tap the Guitar Pro subscription entry.
6. Tap "Cancel Subscription" or "Edit Subscription."
7. Confirm cancellation when Apple prompts you. Apple will send a confirmation email.

Apple will honor your cancellation immediately and issue a refund if you cancel within 14 days of your initial purchase or renewal. Your subscription will terminate at the end of your current billing cycle if you cancel after this window.

Step 3: cancel through google play (if subscribed via android)

If you subscribed to Guitar Pro through Google Play on an Android device, you must cancel through Google's subscription management portal.

1. Open Google Play on your Android device or visit play.google.com on a web browser.
2. Tap your profile icon (top right).
3. Select "Payments and Subscriptions" then "Subscriptions."
4. Find "Guitar Pro" or "Guitar Pro mySongBook" in your subscription list.
5. Tap the Guitar Pro subscription.
6. Tap "Cancel Subscription."
7. Select your reason for cancellation from the dropdown menu.
8. Confirm cancellation. Google Play will send a confirmation email.

Google Play applies the same 14-day refund window as Apple. Cancellations made outside this window will take effect at the end of your current billing cycle.

Step 4: contact arobas music directly if dashboard cancellation fails

If you cannot cancel through your account dashboard, Apple App Store or Google Play, contact Arobas Music SARL directly by email.

1. Locate your Guitar Pro account email address and subscription ID (found in your account settings or confirmation email).
2. Send an email to [email protected] with the subject line "Cancellation Request."
3. Include the following information in the email body:
   • Your full name
   • Email address registered to your Guitar Pro account
   • Your subscription ID or order number
   • The subscription type you wish to cancel (for example, "mySongBook Annual")
   • Your preferred cancellation date
   • A clear statement: "I request immediate cancellation of my Guitar Pro subscription and confirm that no further charges should apply."
4. Request a written confirmation of cancellation from Arobas Music.
5. Save the support email reply as proof of your cancellation request.

Arobas Music typically responds within 5 to 7 business days. If you do not receive a response or confirmation within this timeframe, escalate the matter to the ACCC (Australian Competition and Consumer Commission) or file a chargeback dispute with your bank.

Pricing and billing breakdown

Understanding what you are paying helps clarify whether cancellation is the right choice.

Refund eligibility and how to claim recovery

Your eligibility for a refund depends on when you cancel and whether you have used the service.

Within 14 days of purchase: full refund available

If you cancel within 14 days of your initial purchase or renewal date and have not substantially used the service, you are entitled to a full refund under the Australian Consumer Law. Light use (account setup, exploring the interface, testing a few tabs) does not disqualify you from this right. Heavy use (downloading dozens of tabs, daily access, extensive notation editing) may trigger Arobas Music to refuse the refund by claiming you have consumed the product.

To claim your 14-day refund: submit a written request to [email protected] within 14 days, include your order number and state clearly that you have not substantially used the service. Arobas Music has 30 days to process the refund to your original payment method.

After 14 days: refund only if a fault exists

If you cancel after 14 days, you are only entitled to a refund if Guitar Pro has a major fault (for example, the app crashes on launch, tabs fail to load, or features you paid for are unavailable). You cannot claim a refund simply because you changed your mind or found a competing service you prefer.

To claim a fault-based refund: describe the fault in detail in an email to [email protected], include screenshots or video evidence if possible, and state how long the fault has persisted. Allow Arobas Music 14 days to respond and offer a fix. If they refuse or cannot fix the fault, escalate to the ACCC or file a dispute with your bank.

Chargeback as a last resort

If Arobas Music refuses a legitimate refund claim or does not respond within 30 days, contact your bank or credit card provider and initiate a chargeback dispute. Provide the bank with evidence of your cancellation request, the refund denial, and your correspondence with Arobas Music. Your bank will investigate and may reverse the charge within 30 to 60 days. This action does not require permission from Arobas Music and sits entirely within your banking provider's discretion.

What happens after you cancel

Cancellation does not delete your account or data immediately; you retain access until the end of your billing cycle.

Access timeline after cancellation

On the date you cancel, your auto-renewal stops. You retain full access to all Guitar Pro features (desktop software, mySongBook tabs, cloud sync) until your current billing cycle expires. For example, if you cancel on 15 March but your billing cycle ends on 30 April, you have full access until 30 April. After that date, the software locks and you cannot download new tabs or access cloud features. Any tabs you downloaded to your device remain on that device offline.

Reactivation and re-subscription

If you wish to reactivate your subscription after cancellation, log into your Guitar Pro account, select "Reactivate Subscription" from the billing dashboard and choose a new billing cycle (monthly or annual). Arobas Music will not require you to re-enter payment details if they remain on file. Your previous account data (custom tabs, settings, practice history) will be restored once reactivation completes.

Data retention and account deletion

Yafee advises that Arobas Music retains your account data (username, email, tabs, settings) for 12 months after cancellation. If you wish to request permanent deletion of your personal data, send a written request to [email protected] citing the Privacy Act 1988 (Cth) and ask for confirmation of deletion. Arobas Music has 30 days to comply with this request. Retain the confirmation email as proof of your deletion request.

Common mistakes to avoid when cancelling

You are not alone if you have made a misstep during cancellation; most users recover quickly once they understand the pitfalls.

Mistake 1: cancelling only auto-renewal but forgetting to uninstall

Many users disable auto-renewal but leave the Guitar Pro app installed on their devices. When the billing cycle ends, they forget they cancelled and believe they still have access. Uninstall the app immediately after you confirm cancellation to avoid confusion. You can reinstall it later if you resubscribe.

Mistake 2: cancelling through your bank instead of arobas music

If you cancel the payment method through your bank (for example, by blocking a recurring credit card charge) without notifying Arobas Music, the company may flag your account as non-paying and suspend access immediately or report you to a debt collector. Always cancel through your account dashboard or contact Arobas Music directly. Let them manage the revenue side; your bank is a last resort.

Mistake 3: missing the 14-day refund window

If you delay your cancellation beyond 14 days, you forfeit the automatic refund right. Calendar your cancellation date in advance, especially around annual renewal dates. Yafee recommends setting a phone reminder for day 13 if you are uncertain about keeping the service beyond the trial period.

Mistake 4: not keeping proof of your cancellation request

Screenshots, confirmation emails and support tickets are your evidence if a dispute arises. Do not rely on memory; disputes with Arobas Music can take weeks to resolve and your proof is critical. Download and store these emails in a folder labelled "Guitar Pro Cancellation" on your computer.

Comparison: Guitar Pro vs competing tab services

Cancelling Guitar Pro may make sense if a competing service aligns better with your needs.

Contact arobas music for cancellation support

If you require direct assistance or your account has a technical issue preventing cancellation, contact Arobas Music using the details below.

Email support: [email protected]

Website: guitarpro.com

Mailing address (France): Arobas Music SARL, France. Please note that Arobas Music does not maintain a dedicated Australian postal address; all correspondence should be sent by email for fastest resolution.

Response time: Arobas Music typically replies to cancellation requests within 5 to 7 business days. If you do not receive a response, contact the ACCC or escalate via your payment provider.

Your next steps and summary

Cancelling Guitar Pro is straightforward once you understand which method applies to your subscription type. If you subscribed through the Guitar Pro website directly, log into your account and disable auto-renewal within Account Settings. If you subscribed through Apple App Store or Google Play, cancel through those platforms. If those routes fail, email [email protected] with your subscription ID and a clear cancellation request. Retain confirmation emails and monitor your account until your final billing cycle ends.

Your rights under the Australian Consumer Law are strong: you have a 14-day refund window for most subscriptions, and you can claim recovery of fees if a major fault exists. If Arobas Music refuses a legitimate refund, escalate to the ACCC or file a chargeback through your bank.

Yafee has helped thousands of consumers cancel music subscriptions and recover unfair charges. If you encounter resistance from Arobas Music or need guidance on your Australian Consumer Law rights, visit yafee.com for personalised support. Yafee also maintains detailed guides on cancelling competitor services such as Ultimate Guitar and Songsterr. Whether you are switching to a rival service or stepping away from tab notation software altogether, Yafee is here to ensure you cancel on your terms and recover every dollar you are entitled to.