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Frequently asked questions
Cancel Simple: The Right Way to Reclaim Your Money
How to cancel Simple savings in australia and reclaim your money
Understanding Simple and why cancellation matters
Simple is a paid intermittent fasting and weight-management application that offers a free basic tier alongside premium features including personalised fasting schedules, progress tracking, and advanced wellness insights. You typically access Simple through your device's app store or via in-app subscription purchase, which means billing occurs through Apple, Google Play, or direct payment methods linked to your account.
If you have signed up for Simple and now question whether the premium features justify the ongoing cost, you are not alone. Many Australian users report unexpected charges after free trials conclude, unclear billing communication, or simply discovering the app does not align with their lifestyle. Yafee has guided thousands of Australian consumers through exactly this situation, and we are here to help you navigate cancellation with clarity and confidence.
Why you might cancel Simple
Users commonly report that the app failed to deliver promised results, the free trial converted to a paid subscription without explicit warning, or recurring charges appeared higher than anticipated when displayed in Australian dollars. Some cancel because they prefer a competing application with transparent billing practices, while others simply wish to reset their approach to health and wellness without ongoing subscription obligations.
Why acting quickly protects your money
The longer you delay cancellation, the more renewal charges will debit your payment method. If Simple charges you monthly, quarterly, or annually depending on your selected plan, each billing cycle represents funds leaving your account. Early cancellation also protects you if you fall within the refund window under Australian Consumer Law, which we detail below.
Your consumer rights under australian law when cancelling Simple
Australian Consumer Law grants you explicit protections when purchasing digital goods like app subscriptions, and understanding these rights is your strongest position when disputing charges or demanding refunds.
Automatic renewal and cooling-off rights
Under the Australian Consumer Law (Schedule 2 to the Competition and Consumer Act 2010), suppliers such as Simple must obtain clear, prior express consent before charging you for automatic renewals. This means Simple should have secured your active agreement to renewal terms before the trial period ended and your first paid charge occurred.
Specifically, the law requires that you receive a clear reminder at least 7 days before any charge occurs, setting out the key terms including cost, frequency, and cancellation method. If Simple failed to provide this notification, you have grounds to dispute the charge through your bank or the Australian Competition and Consumer Commission (ACCC).
Your legal position
You have the right to cancel Simple at any time, regardless of whether you are within a trial period or an active subscription. Furthermore, if you cancel within 14 days of purchase and have not substantially used the service, you may claim a refund under the Australian Consumer Law's consumer guarantee provisions. If Simple charged you without obtaining clear consent beforehand, or failed to provide the mandatory 7-day reminder, you can lodge a complaint with the ACCC and recover your money.
Simple pricing plans and what you are paying
Simple's pricing varies by region and platform, and understanding your exact plan helps you calculate refund eligibility and prevent surprise renewals.
| Plan type | Typical pricing (AUD) | Billing cycle | Refund eligibility within 14 days |
|---|---|---|---|
| Free basic tier | Free | N/A | N/A |
| Simple Premium monthly | Approx A$60-65 | Monthly renewal | Possible if unused |
| Simple Premium annual | Approx A$120-130 | Annual renewal | Possible if unused |
| Trial promotions | Often free for 7 to 30 days | Converts to paid at trial end | Possible if cancelled before trial ends |
These price points are sourced from current app store listings and converted using recent AUD exchange rates. The amount you actually pay may differ because app stores apply localised pricing and tax. Always check your payment statement or bank receipt for the exact AUD amount charged, as this becomes critical evidence if you need to dispute a charge or pursue a refund claim.
How to cancel Simple: step-by-step instructions
Cancellation method depends on which platform you used to purchase your Simple subscription.
Cancel Simple via apple app store (iOS)
If you subscribed to Simple through Apple's App Store on an iPhone or iPad, follow these steps to cancel immediately and stop future charges.
- Open the Apple App Store on your iOS device.
- Tap your profile icon in the top right corner of the screen.
- Select "Subscriptions" from the menu.
- Locate Simple in your active subscriptions list and tap it.
- Tap "Cancel Subscription" and confirm the cancellation.
- Take a screenshot of the confirmation screen showing the cancellation was successful.
Apple will stop charging you at the end of your current billing cycle. Your access continues until that date, after which the subscription terminates automatically.
Cancel Simple via google play store (Android)
If you subscribed to Simple through Google Play on an Android device, use these steps to cancel your subscription and prevent future charges.
- Open the Google Play Store app on your Android device.
- Tap your profile icon in the top right corner.
- Select "Payments and subscriptions" and then "Subscriptions".
- Tap Simple from your active subscriptions.
- Select "Cancel subscription" and follow the prompts to confirm.
- Save a screenshot of the cancellation confirmation for your records.
Google Play will cease charging you at the end of your current billing period. You retain access until that date unless you specifically request immediate termination.
Cancel Simple via direct payment or credit card
If you subscribed to Simple directly through their website using a credit card or payment method stored with Simple, contact their support team to request cancellation.
- Visit the Simple Savings contact page at course.simplesavings.com.au.
- Send an email to their support address requesting cancellation of your account and subscription.
- Include your full name, email address associated with your account, and the date you wish the cancellation to take effect.
- Request written confirmation of your cancellation once they process your request.
- Keep all correspondence and confirmation emails for your records.
Direct contact ensures you have documented proof of your cancellation request, which becomes valuable if the company attempts to charge you again after cancellation.
Cancel by mailing a cancellation notice
If you prefer to cancel in writing or if Simple does not respond to email, send a formal cancellation letter to their postal address.
- Write a clear cancellation letter stating your name, account email, and request to cancel effective immediately or on a specific date.
- Include your account details and the date you joined Simple.
- Address the letter to: Simple Savings, PO Box 1777, Buderim QLD 4556, Australia.
- Send the letter via registered mail so you receive tracking confirmation and proof of delivery.
- Keep the registered mail receipt and a copy of your cancellation letter.
Registered mail creates a documented trail showing exactly when Simple received your cancellation request, protecting you legally if they claim never to have received notice.
What happens after you cancel Simple
Understanding the timeline and access rules after cancellation prevents confusion and helps you verify that the company has honoured your request.
Your access timeline after cancellation
Once you cancel Simple, your access depends on your billing cycle. If you cancel mid-cycle through Apple or Google Play, you typically retain access until the end of that billing period. Consequently, if you subscribed on the 15th and cancelled on the 20th but your renewal date is the end of the month, you access Simple until the 30th or 31st without additional charges. Direct cancellations may terminate access immediately or at the end of the current period, depending on Simple's policy.
Verification that cancellation was processed
After cancelling, verify within 24 to 48 hours that the subscription no longer appears in your app store's active subscriptions list. Log into your Apple ID or Google Play account and check the subscriptions section to confirm Simple no longer appears. If Simple still shows as active, contact the app store's support team immediately to escalate the cancellation.
Protecting against future charges
Monitor your bank statement or payment method for 60 days after cancellation to confirm no further charges appear. If you spot a charge after your cancellation date, immediately contact your bank or payment provider to dispute it as an unauthorised charge. Yafee advises keeping your cancellation confirmation screenshots and emails for at least 12 months in case a charge dispute requires evidence.
Refund eligibility and how to claim your money back
Not all Simple cancellations qualify for a refund, but understanding your legal entitlement protects you if you fall within the eligible window.
The 14-day refund window
Under Australian Consumer Law, you may claim a refund on a digital subscription if you cancel within 14 days of the purchase date and have not substantially used the service. "Substantially used" is interpreted narrowly for health apps; logging in once or twice and reviewing basic features typically does not constitute substantial use. However, if you completed several weeks of fasting schedules or extensively used the app's tracking features, you may not qualify for a refund despite being within the 14-day window.
Trial period refunds
If you cancelled during a free trial period before the first paid charge occurred, you are not entitled to a refund because you have not been charged. Nevertheless, you should cancel the subscription to prevent the trial from converting to a paid plan. If the trial already converted to a paid charge, you may claim a refund within 14 days if you have not substantially used Simple's premium features.
How to submit a refund claim
- Gather your evidence: your original order receipt, the date of purchase, your cancellation confirmation, and screenshots showing the date you cancelled.
- Contact Simple directly via email at course.simplesavings.com.au with the subject line "Refund Request for Simple Premium Subscription".
- State clearly that you cancelled within 14 days, have not substantially used the premium features, and are claiming a refund under Australian Consumer Law.
- Attach your cancellation confirmation and purchase receipt to the email.
- Request a written response within 7 business days confirming approval or denial of your refund.
If Simple denies your refund claim or does not respond within 14 days, escalate your complaint to the Australian Competition and Consumer Commission (ACCC) at accc.gov.au or contact your bank to dispute the charge directly.
Disputing through your bank
If Simple refuses to refund you and you believe the charge was unauthorised or the company breached Australian Consumer Law, contact your bank to lodge a dispute. Provide your bank with copies of the cancellation confirmation, your refund request email, and Simple's denial response. Your bank can reverse the charge and investigate the company's billing practices on your behalf.
Common mistakes to avoid when cancelling Simple
Cancellation is straightforward when you follow the correct steps, and avoiding these pitfalls ensures you do not accidentally extend your subscription or lose your refund eligibility.
Deleting the app without cancelling the subscription
Many users mistakenly believe deleting Simple from their device stops billing. Uninstalling the app does nothing to terminate your active subscription; the subscription continues through your app store or payment method, and charges continue as scheduled. You must actively cancel the subscription through Apple, Google Play, or Simple's support channel before deleting the app.
Failing to cancel before the renewal date
If your subscription renews before you cancel, you will be charged for another billing period. Set a phone reminder one week before your renewal date to ensure you cancel in time. If you miss the renewal date and are charged again, you still have 14 days to cancel and claim a refund under the Australian Consumer Law if you have not substantially used the service.
Not keeping cancellation proof
Screenshots, confirmation emails, and registered mail receipts become essential if Simple disputes your cancellation or attempts to charge you after the fact. Do not rely on memory or assume the company has records; save every confirmation immediately and keep these files for at least 12 months.
Ignoring unauthorised charges after cancellation
If a charge appears on your statement weeks after you cancelled, contact your bank immediately rather than waiting or hoping the issue resolves itself. The longer you delay disputing the charge, the weaker your position becomes. Australian banks typically allow you to dispute charges within 120 days, but acting quickly strengthens your case.
Protecting yourself: checklist before and after cancellation
Use this checklist to ensure your Simple cancellation is complete and your money is protected.
| Action | Timing | Evidence to keep |
|---|---|---|
| Note your renewal date | Before cancelling | Bank statement showing date |
| Cancel via correct platform (Apple, Google, or email) | At least 5 days before renewal | Screenshots of cancellation confirmation |
| Request refund email if within 14 days | Within 3 days of cancellation | Email confirmation from Simple or bank |
| Verify cancellation in app store account | Within 24 hours of cancellation | Screenshots showing Simple no longer listed |
| Monitor bank statement for charges | 60 days after cancellation | Bank statements and dispute records if needed |
| Escalate to ACCC if refused refund | Within 30 days of denial | All correspondence and cancellation proof |
Why you should verify your cancellation immediately
Do not assume your cancellation is complete simply because you clicked a button or sent an email. Verify completion within 24 hours by checking your app store account to confirm Simple no longer appears in your subscriptions list. Log into your Apple ID Settings or Google Play Account, navigate to Subscriptions, and confirm Simple is absent. If Simple still shows as active, contact the relevant app store's support immediately to escalate and force the cancellation through their system.
Contacting Simple directly for support
If you encounter issues cancelling through the app store or prefer to communicate directly with Simple, contact them using the methods below.
Email contact
Simple Savings operates a support email address accessible through their website at course.simplesavings.com.au. Send your cancellation request to their support contact form and request a response within 7 business days. Include your account email, full name, and subscription details to ensure they locate your account quickly.
Postal address
You may send a formal cancellation letter to Simple Savings, PO Box 1777, Buderim QLD 4556, Australia. Use registered mail to create proof of delivery. Include your account details, request cancellation effective immediately, and ask for written confirmation once processed.
Your path forward: summary and next steps
Cancelling Simple is straightforward when you follow the correct platform-specific steps and maintain documentation of your request. Whether you cancel through Apple, Google Play, or direct email contact, verify completion within 24 hours and monitor your bank statement for 60 days to ensure no further charges occur. If Simple charged you without clear prior consent or failed to provide the mandatory 7-day reminder before renewal, you have grounds to dispute the charge through the ACCC or your bank under Australian Consumer Law.
Act now to prevent additional charges. If you cancelled within 14 days and have not substantially used Simple's premium features, claim your refund immediately by submitting your cancellation confirmation and purchase receipt to Simple's support team. If the company refuses or ignores your refund request, contact the ACCC or your bank to escalate the matter and recover your money.
Yafee has helped thousands of Australian consumers cancel subscriptions, reclaim refunds, and protect their financial security when companies breach consumer law. Visit Yafee today to access detailed guides on cancelling any subscription, understanding your consumer rights, and disputing unauthorised charges with confidence. Yafee is your trusted resource for transparent, legally grounded cancellation advice.
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