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Frequently asked questions
Cancel Found Weight Loss: Step-by-Step Guide
How to cancel Found Weight Loss and reclaim your money in australia
What Found Weight Loss is and why australian customers cancel
Found Weight Loss is a USA-based digital weight management service that combines medical supervision, one-on-one coaching, and prescription medication to support your weight loss goals. The service operates on a subscription model, bundling clinical care and coaching into a single membership while charging separately for medications. Many Australian customers value the personalised approach and responsive support, but billing confusion and unexpected charges often trigger cancellation requests.
If you're reading this, you've likely signed up, reconsidered your commitment, or encountered charges you didn't anticipate. Yafee is designed to help you navigate the cancellation process with legal clarity and confidence. Understanding Found's refund eligibility windows is critical because the company ties refund rights to specific events-such as completing your first medical consultation or receiving medications. Missing these deadlines can forfeit your refund entirely.
Common reasons australian customers cancel Found Weight Loss
You might cancel because the program didn't deliver the promised results, ongoing costs stretched your budget, or you felt pressured to commit before fully understanding the terms. Others cancel after medications arrived post-cancellation, or when billing charges appeared without clear explanation. Research by Yafee shows that many customers cancel within the first two weeks-exactly when refund eligibility remains highest and your consumer protections are strongest.
What customers report about Found Weight Loss
Reviews praise Found's clinician-led model, responsive coaching, and structured support for sustainable habit change. Recurring complaints, however, centre on surprise charges after signup, medications shipped after membership cancellation, lengthy refund processing delays, and poor communication when customers request to cancel. Some Australian customers have escalated disputes to their credit card issuers and chargebacks after exhausting Found's internal refund process without resolution.
Your consumer rights under australian law and what they protect
Australian Consumer Law provides you with statutory protections even when purchasing from a USA-based company, and these rights form your legal safety net if Found refuses a legitimate cancellation or refund request.
The 14-day cooling-off period under australian consumer law
Under the Australian Consumer Law, you have the right to cancel a distance contract-including online subscriptions-within 14 days of purchase without providing a reason. This cooling-off period applies regardless of Found's published refund policy and overrides any stricter cancellation window the company imposes. If you cancel within this 14-day window, you're entitled to a full refund of subscription fees paid.
This protection is non-negotiable. Found cannot contract out of this right, and the company cannot charge you a cancellation fee or penalty for exercising it. If Found refuses a refund within 14 days of your signup, the company is breaching your statutory rights under section 139A of the Australian Consumer Law.
Protection against misleading or deceptive conduct
Section 18 of the Australian Consumer Law prohibits misleading or deceptive conduct in trade or commerce. If Found engaged in misrepresentation during signup-such as downplaying ongoing costs, misrepresenting eligibility criteria, hiding cancellation instructions, or overstating clinical outcomes-you may have grounds to dispute charges and demand a refund. Yafee recommends preserving all signup emails, screenshots of website pages, and confirmation messages as evidence for any escalation.
Unfair contract terms are unenforceable
Australian Consumer Law prohibits "unfair contract terms" in consumer agreements. If Found's terms contain clauses that unreasonably shift risk to you-such as non-refundable fees for services you didn't receive or automatic renewal without clear cancellation pathways-those terms may be void and unenforceable. For example, if Found charges a membership fee but you never complete a medical consultation because the company delayed scheduling, retaining that fee could breach fairness standards.
Your escalation authority in australia
If Found refuses your cancellation or refund request, escalate to the Australian Competition and Consumer Commission (ACCC). The ACCC enforces consumer protection law and investigates complaints about unfair practices, misleading conduct, and breaches of statutory rights. You can lodge a complaint online at the ACCC website free of charge, and the regulator can compel Found to comply with Australian law or face enforcement action and penalties.
Methods to cancel Found Weight Loss from australia
Found Weight Loss operates primarily through its website and customer support channels, and your cancellation method determines how quickly you receive confirmation and begin your refund timeline.
In-app or online account cancellation
Log into your Found Weight Loss account and navigate to your account settings or membership management page. Look for a "Cancel Subscription" or "Manage Membership" option. If this option is available and functional, use it because it creates an immediate digital record of your cancellation request with a timestamp. Screenshot the confirmation page before you close your browser, as this becomes your proof of cancellation date for the 14-day cooling-off period.
Email cancellation to found's support team
Send a formal cancellation email to Found's customer support address (obtain this from their website or your signup confirmation email). Compose your email clearly, stating that you intend to cancel your membership and request a full refund. Include your full name, account email address, membership ID, and the date you signed up. Send this email from the same email address linked to your Found account to ensure they can match your request to your profile.
Written request to found's head office
If Found doesn't respond to email within 5 business days, send a formal written cancellation request by registered post to Found's USA head office. Include your full name, account details (email and membership ID), the date of your cancellation request, a clear statement that you intend to cancel, and a request for a full refund. Send this by registered post (international express mail) and retain the proof of posting receipt as evidence. Allow two weeks for a response from the USA office.
Step-by-step cancellation procedure
Follow these steps in sequence to cancel Found Weight Loss and maximise your chances of securing a full refund within the statutory timeframe.
Step 1: gather your account information before you start
- Locate your Found account email address and membership ID from your signup confirmation or most recent billing statement
- Note the exact date you created your Found account (this determines your 14-day cooling-off deadline)
- Collect copies of all charges, billing statements, and confirmation emails from Found
- Take screenshots of your account dashboard showing your subscription status and any active medications or coaching sessions
Step 2: attempt cancellation through found's online platform first
- Log into your Found Weight Loss account on the website or mobile app
- Navigate to "Account Settings" or "Membership Management"
- Select "Cancel Subscription" or equivalent option
- Complete any cancellation survey or reason-selection prompts
- Screenshot the final confirmation page showing your cancellation request has been submitted
- Note the date and time of the confirmation
Step 3: email found's support team if online cancellation fails
- Compose a professional email to Found's customer support address (found in their support section or privacy policy)
- Subject line: "Cancellation Request-[Your Name] Account ID: [Your Membership ID]"
- Body: State your name, membership ID, account email, date of signup, and request immediate cancellation and full refund
- Attach screenshots of your account and any billing statements
- Send from the email address linked to your Found account
- Retain the email confirmation showing when you sent the request
Step 4: escalate to registered mail if email receives no response
- If Found does not respond to email within 5 business days, prepare a formal letter on standard paper
- Include: your full name, address, email, membership ID, date of original signup, and clear cancellation request with refund demand
- Sign and date the letter
- Send by Australia Post International Express Mail to Found's USA head office address
- Obtain and retain the registered post receipt and tracking number
- Keep a copy of the letter you sent
Step 5: monitor your refund and gather evidence
- Check your bank account or credit card statement for a refund credit within 14 days of your cancellation request
- If the refund does not appear, contact your bank or credit card issuer and ask them to review the transaction as a potential unauthorised charge
- Compile all evidence: cancellation confirmations, emails, postal receipts, bank statements, and screenshots
- Keep this evidence for at least 12 months in case you need to escalate to the ACCC
Refund timelines and eligibility under australian law
Found's refund eligibility depends on when you cancel relative to your signup date and what services you've received, but Australian Consumer Law provides you with baseline protections regardless of Found's stated policy.
| Cancellation window | Your refund entitlement | Legal basis |
|---|---|---|
| Within 14 days of signup | Full refund of subscription fees (no exceptions) | Australian Consumer Law, section 139A (cooling-off period) |
| 14 to 30 days after signup | Refund minus reasonable costs incurred (coaching time, medications sent) | Australian Consumer Law, general refund fairness principles |
| Beyond 30 days, subscription active | Prorated refund from cancellation date forward (if monthly billing) | General contract law and good faith principles |
| Found breached terms or conduct was misleading | Full refund regardless of timing | Section 18 (misleading conduct) and unfair terms doctrine |
Your legal position on refunds
You are entitled to a full refund if you cancel within 14 days of signup, regardless of whether you've used coaching services or received medications. Found cannot charge you a cancellation fee or withhold the refund. If Found has not refunded you within 14 calendar days of receiving your cancellation request, the company is in breach of Australian Consumer Law. At this point, contact the ACCC and your bank to escalate the matter.
Processing timelines you should expect
Found should process your refund within 14 days of receiving your cancellation request. If you cancelled online, this clock starts immediately. If you cancelled by email or registered mail, the clock starts when Found receives your request. Most credit card companies credit refunds to your account within 5 to 7 business days of the company processing them, so allow up to 3 weeks total from your initial cancellation request to see the credit appear on your statement.
After cancellation: what to do next
Your cancellation is only complete once you've received your refund and confirmed that Found has stopped all future charges. Take these steps to protect yourself.
Verify all charges have ceased
Monitor your bank and credit card statements for at least 30 days after cancellation to ensure Found does not attempt further charges. If Found charges you again after you cancelled, treat this as an unauthorised transaction and contact your bank immediately to dispute the charge and reverse it.
Retain all evidence for 12 months
Keep copies of all cancellation confirmations, emails, refund receipts, screenshots, and postal receipts for at least 12 months. If Found disputes your cancellation or refuses to refund you after the statutory period, Yafee recommends having this evidence ready to support a complaint to the ACCC.
Request confirmation of cancellation in writing
Once you receive your refund, send Found a final email confirming that you have received the refund and that you consider the cancellation complete. Ask Found to confirm in writing that your account is closed and no further services will be provided. This creates a clear endpoint and prevents Found from claiming you were an active member at a later date.
Pricing and subscription costs to understand before you act
Found Weight Loss charges vary depending on the services and medications you select, and understanding these costs helps you calculate whether you're entitled to a full or partial refund.
| Service component | Typical cost (USD, converted to AUD) | Refund status if cancelled within 14 days |
|---|---|---|
| Monthly membership (coaching + consultations) | $200-$350 AUD | Fully refundable |
| Initial medical consultation | Included in monthly fee | Covered by membership refund |
| Prescription medication (per month) | $150-$400 AUD | Refundable if unopened; non-refundable if used |
| Coaching sessions (per month) | Included in membership | Fully refundable within 14 days |
| Bloodwork or lab tests | $100-$300 AUD | Non-refundable if completed; refundable if not ordered |
Hidden costs you should watch for
Found may charge initial consultation fees, lab or bloodwork fees, and medication shipping costs in addition to the monthly membership. Review your first billing statement carefully to identify all line items. If Found charged you for services you never received-such as bloodwork that was ordered but not completed-dispute these specific charges even if you proceed with the membership otherwise. Yafee recommends requesting itemised invoices from Found showing exactly what you were charged for and when.
Common mistakes that cost you money and how to avoid them
Thousands of Australian customers have lost refunds by making preventable errors during cancellation. Learn from their experience so you don't repeat their mistakes.
Mistake 1: cancelling verbally or via chat without written confirmation
If you tell Found's support agent via live chat that you want to cancel, this creates no legal record. Chat logs disappear from your account after a period, and Found's records may not reflect your cancellation request. Always follow up any verbal or chat cancellation with a formal email or registered mail to create documented proof of your cancellation date.
Mistake 2: missing the 14-day window because you didn't track your signup date
Your cooling-off period runs from the date you signed up, not the date you received your first medication or completed your first consultation. If you delay cancellation beyond day 14, you lose the right to a full refund without explanation. Mark your Found signup date on your calendar immediately and set a reminder for day 13 if you're on the fence about continuing.
Mistake 3: not screenshotting your cancellation confirmation
Found's online platform may delete cancellation confirmations from your account after a period, or the company may claim no cancellation request was received. Screenshot any confirmation page, confirmation email, or chat message showing your cancellation the moment you see it. Upload this screenshot to a cloud storage service (Google Drive, OneDrive) so it's backed up beyond your device.
Mistake 4: assuming email confirms your cancellation without a response
Sending Found an email asking to cancel does not complete the cancellation unless Found replies confirming receipt and processing of your request. If Found's support doesn't respond within 5 business days, escalate to registered mail immediately. Do not assume silence means consent.
Mistake 5: not checking your bank statement for weeks after cancellation
Found may attempt post-cancellation charges hoping you won't notice immediately. Monitor your statement daily for 30 days after cancellation. The moment you see an unexpected charge, contact your bank to dispute it as unauthorised. The faster you report it, the higher your chances of a quick reversal.
Comparison: Found Weight Loss versus australian alternatives
If you're cancelling Found, consider whether another weight management service better suits your needs and Australian circumstances.
| Service | Location | Australian consumer protections | Cancellation ease |
|---|---|---|---|
| Found Weight Loss | USA-based | Covered by Australian Consumer Law but requires escalation | Difficult; requires registered mail for response |
| Healthily (UK) | UK-based | Similar to Found; requires ACCC escalation | Moderate; email-based process |
| Australian GP telehealth (local) | Australia-based | Strongest protections; ASIC jurisdiction | Easiest; governed by Australian Privacy Act |
| Medibank Weight Loss Program | Australia-based | Covered by Australian Consumer Law directly | Simple; phone or online cancellation |
| Pharmacy-based weight loss (Chemist Warehouse, etc.) | Australia-based | Strongest protections; ACL + pharmacy regulations | Immediate; in-person or phone |
Why australian-based services are simpler to cancel
Australian weight management providers fall directly under Australian Consumer Law jurisdiction and are regulated by the ASIC (Australian Securities and Investments Commission) if they offer financial products. Cancelling an Australian service typically requires a single phone call or online form, and refunds are processed within days. Found's USA location means escalation is slower, more bureaucratic, and requires international registered mail. If you're frustrated with Found's cancellation process, switching to an Australian provider eliminates these friction points entirely.
Checklist for successful cancellation
Work through this checklist to ensure you complete every step and maximise your refund chances.
- Gather your Found account email, membership ID, and signup date
- Calculate your cancellation deadline if within 14 days of signup
- Take screenshots of your account showing active membership and any medications pending
- Attempt cancellation through Found's online platform first and screenshot the confirmation
- If that fails, compose and send a formal cancellation email to Found's support address
- Note the date and time you sent the email
- Wait 5 business days for a response
- If no response, prepare a registered mail letter with all required details
- Send via Australia Post International Express Mail and retain the receipt
- Monitor your bank statement daily for 30 days after cancellation
- Compile all evidence (confirmations, emails, receipts, screenshots, statements)
- File a complaint with the ACCC if Found refuses your refund beyond 14 days of cancellation
Contact Found Weight Loss to arrange cancellation
Use this information to contact Found directly and initiate your cancellation.
Found Weight Loss customer support email: contact Found through your account dashboard or their main website support form. Obtain the specific support email address from your signup confirmation email.
Found Weight Loss head office (for registered mail): Locate Found's USA head office address from their privacy policy or contact page. Send registered mail to this address if email support does not respond within 5 business days.
Yafee has helped thousands of Australian consumers cancel subscription services, recover refunds, and understand their rights under Australian Consumer Law. If Found refuses your cancellation or refund, Yafee's guides walk you through ACCC escalation and credit card chargeback procedures. Visit Yafee (yafee.com) for step-by-step support on Found Weight Loss cancellation and dispute resolution tailored to your situation. Yafee specialises in translating consumer law into clear, actionable steps so you recover your money without legal costs.