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Frequently asked questions
Cancel Fitness Passport: Step-by-Step Guide
How to cancel your Fitness Passport membership and protect your rights
What Fitness Passport is and why cancellation matters
Fitness Passport is an employer-sponsored wellness program that grants you and your eligible family members access to a network of gyms, swimming pools and leisure centres across Australia via a single membership. Your employer typically arranges the partnership, and you access facilities through the MyFP app using digital credentials. Unlike standalone gym memberships, Fitness Passport is bundled as a workplace benefit, which means your employer covers the cost and your access is tied to your employment status or your employer's ongoing contract with the scheme.
You may decide to cancel for several legitimate reasons: you have changed employment, relocated to an area without participating facilities, prefer a different gym network, or simply want to reduce your monthly outgoings. Whatever your reason, cancelling Fitness Passport requires you to follow specific procedural steps, respect mandatory notice periods and understand your consumer rights under Australian consumer law. Yafee has helped thousands of Australian consumers navigate subscription cancellations, and we have created this guide to ensure you exit cleanly and avoid unexpected charges.
Why cancellation requires careful planning
Fitness Passport operates under a 12-month minimum commitment with a mandatory 30-day notice requirement after the initial fixed term. This means even after you submit your cancellation request, you continue to be charged via direct debit for a full 30 days. If you are cancelling within your first 12 months, an early termination fee may also apply, creating a compound cost that catches many members off guard. These combined factors mean you may be paying for access you no longer use while your cancellation is being processed.
Your consumer rights under australian consumer law
Your legal position is protected by the Australian Consumer Law, which forms part of the Competition and Consumer Act 2010 (Cth). This legislation guarantees that any contract you enter into with Fitness Passport must contain clear, accurate terms about cancellation, notice periods and final charges. The Australian Competition and Consumer Commission (ACCC) enforces these protections on behalf of all Australian consumers.
Your statutory cancellation rights
Under Australian Consumer Law, you have the right to cancel a continuing contract (such as a gym membership) by providing written notice. Fitness Passport may impose a reasonable notice period, but this period must be clearly disclosed in your membership agreement before you sign. Furthermore, any early termination fee must be genuine and proportionate to Fitness Passport's actual loss, not a punitive charge. If Fitness Passport charges you an unreasonable early termination fee or fails to honour your cancellation notice, you can lodge a complaint with the ACCC.
Your cooling-off period in the first 14 days
If you are within 14 days of joining Fitness Passport, you may have a statutory cooling-off right that allows you to cancel without penalty. This period applies to distance contracts (signed online or by phone) and is enforced under Australian Consumer Law. Yafee recommends that you check your membership agreement to confirm whether this 14-day right applies to your contract, as some employer-sponsored schemes may operate under different terms. If you are within this window, your cancellation must be processed immediately and without charge.
Cancellation methods and which channel works best
Fitness Passport accepts cancellation requests through three formal channels, each with different response times, reliability and legal standing. Understanding the differences ensures your notice period starts on the correct date and you have documented proof of your cancellation request.
Method 1: submit a cancellation ticket through the support portal
The support portal is Fitness Passport's preferred cancellation channel because it creates an immediate digital record. When you submit a cancellation ticket, the system logs the exact date and time, which is crucial for calculating your 30-day notice period accurately. This method leaves a clear audit trail that protects you if disputes arise later. Furthermore, the portal typically confirms your submission in real time, eliminating uncertainty about whether your request was received.
Method 2: email your cancellation notice directly
You can email your cancellation request to [email protected]. Use this method if the portal is temporarily unavailable or if you prefer email correspondence. Always send your email from the email address registered to your membership account, and request a read receipt or delivery confirmation. Ask Fitness Passport to reply with written confirmation of your cancellation date and final billing date. Email creates a traceable record that is admissible if you need to escalate your complaint to the ACCC.
Method 3: post your written notice by mail
If you prefer physical documentation, you can post a formal cancellation letter to Fitness Passport's postal address. Consequently, your cancellation date will be determined by the date Fitness Passport receives your letter, not the date you posted it. Postal delays create uncertainty and may extend your billing period unintentionally. This method is slower and offers less protection than digital channels. Yafee recommends postal cancellation only if you have specific legal or contractual reasons to require a physical signature.
Comparing your options
| Method | Speed | Digital record | Proof of receipt | Recommendation |
|---|---|---|---|---|
| Support portal | Immediate | Yes | Yes (automatic) | Use first |
| 1-2 hours | Yes | If requested | Use if portal unavailable | |
| 5-10 working days | Partial | No confirmation | Avoid unless required |
Step-by-step: how to cancel your Fitness Passport membership
Follow this procedure exactly to ensure your cancellation is processed correctly and your notice period begins on the date you intend.
Step 1: log in to your MyFP account
Access your Fitness Passport account by opening the MyFP app on your phone or visiting the web portal on your computer. Enter your email address and password on the login screen. If you have forgotten your password, select the "Forgot password" link and follow the reset process via email. Have your membership number ready; you will find it in your welcome email, your membership card, or your app dashboard.
Step 2: navigate to your account settings and find the cancellation option
Once logged in, locate your account settings or profile menu, typically found in the top-right corner of the screen or in a menu icon. Select "Membership" or "Account settings", then look for "Manage membership" or "Cancellation". Yafee recommends you take a screenshot of this screen before proceeding, as this captures your membership status and current billing date.
Step 3: select cancellation and confirm your intention
Click on the cancellation option and the system will display a confirmation screen. This screen will show your current membership status, your next billing date and your final billing date (calculated 30 days from today if you are outside your initial term). Review these dates carefully to ensure they match your expectations. Do not proceed if the dates are incorrect; instead, contact Fitness Passport support immediately to clarify.
Step 4: submit your cancellation request
Complete the cancellation form by entering any required information, such as your reason for cancelling or feedback about your experience. Select "Submit" or "Confirm cancellation". The system will generate a confirmation message with a timestamp, ticket number and your cancellation effective date. Screenshot this confirmation and save it to your device and email it to yourself. This is your proof of cancellation and your reference number for future inquiries.
Step 5: request written confirmation by email
After submitting your cancellation through the portal, send a follow-up email to [email protected] with the subject line "Cancellation confirmation request - [Your name] - [Membership number]". In the email, state your cancellation date and request written confirmation of your final billing date and any remaining charges. Retain this email chain in your records. Consequently, you will have dual documentation of your cancellation should any dispute arise.
Step 6: monitor your billing until the final charge
Check your bank account or credit card statement each week until your membership is fully cancelled. Your final charge will appear on your statement 30 days after your cancellation date (or immediately if you are within the 14-day cooling-off period). Verify that you are no longer being charged after this final date. If you are charged after the final billing date, escalate immediately to Fitness Passport support with screenshots of your cancellation confirmation and your billing statement.
Pricing, fees and what your final charge will include
Understanding your final charge prevents unexpected costs and disputes with Fitness Passport after cancellation.
Standard membership costs and billing cycle
Fitness Passport charges are deducted via direct debit on a recurring basis, typically monthly. Your employer arranges the pricing, so your personal cost depends on your employer's partnership terms with Fitness Passport. The membership charge continues for the full 30-day notice period after you submit your cancellation request, even if you stop using the service immediately.
Early termination fees within the 12-month initial term
If you cancel within your first 12 months, Fitness Passport may charge an early termination fee. This fee is designed to compensate Fitness Passport for the loss of the remainder of your committed term. However, under Australian Consumer Law, this fee must be genuine and not exceed Fitness Passport's actual loss. If the fee appears excessive (for example, a charge equal to six months' membership when you are only three months into your contract), you can dispute it with the ACCC. Yafee advises that you request an itemised breakdown of any early termination fee before you accept it.
Final billing summary
| Charge type | Applies when | Typical amount |
|---|---|---|
| Final standard charge | Always (covers 30-day notice period) | One month's membership fee |
| Early termination fee | Cancelling within 12 months of join date | Variable (depends on remaining term) |
| Prorated charge (rare) | If you cancel mid-billing cycle | Depends on days remaining in cycle |
| Refund (cooling-off) | Within 14 days of joining | Full membership fee returned |
Refund eligibility and recovery timeframes
Whether you receive a refund after cancellation depends on the timing of your request and whether you have triggered your cooling-off right.
Cooling-off refund (within 14 days of joining)
If you cancel within 14 days of joining Fitness Passport, you are entitled to a full refund of all charges paid, with no early termination fee. In accordance with Australian Consumer Law, this refund must be processed within 14 days of your cancellation request. Fitness Passport will refund your payment to the original method (typically your bank account via direct debit reversal). Check your bank statement 14 days after your cancellation confirmation to verify the refund has arrived.
Refund after the 14-day period
After your 14-day cooling-off period, you are not entitled to a refund of fees already charged. Consequently, any refund you receive after this point depends on whether you have overpaid or whether Fitness Passport agrees to a partial refund in exceptional circumstances. You will not receive a refund of your final charge (the one-month notice period billing), as you are contractually obligated to provide 30 days' notice and pay for that notice period. Yafee recommends that you contact Fitness Passport to clarify your specific refund eligibility before assuming you will recover any money.
After cancellation: what to expect and what to do
Your cancellation process does not end when you receive your confirmation number. Take these steps after cancellation to protect yourself and ensure you are not billed again.
Verify your membership is deactivated
One week after your cancellation effective date, attempt to log in to your MyFP app and confirm that your access has been revoked. If you are still able to log in and access facilities, contact Fitness Passport support immediately to request manual deactivation. Your access should be disabled on your cancellation date, not 30 days later.
Check your final billing statement
Review your bank or credit card statement 35 days after your cancellation submission to confirm your final charge has been applied and no further charges are pending. If you see a charge dated after your cancellation effective date, contact your bank and Fitness Passport simultaneously. Request a formal dispute with your financial institution if Fitness Passport refuses to reverse the erroneous charge.
Retain your cancellation documentation
Save your cancellation confirmation email, screenshots and ticket number indefinitely. If a billing dispute arises months later, this documentation is your only proof that you cancelled correctly and on time. Store these files in a folder on your computer and in a cloud backup service such as Google Drive or OneDrive.
Common mistakes when cancelling Fitness Passport
You are not alone if you worry about getting your cancellation wrong. Many Australian consumers struggle with these errors, and awareness of them helps you avoid expensive delays.
Assuming your cancellation is effective immediately
A critical mistake is believing that your cancellation takes effect on the day you submit your request. In reality, Fitness Passport imposes a 30-day notice requirement, meaning you will be charged for a full 30 days after submission. If you stop using the service but do not submit your cancellation request, you will continue to be charged indefinitely. Submit your cancellation as soon as you know you want to exit, as this is the only way to trigger the 30-day countdown.
Cancelling through informal channels (Facebook, instagram, or customer service chat)
Fitness Passport's customer service team may tell you they will "pass your cancellation request to the billing department", but informal cancellations via chat, social media or phone calls do not create a verifiable record. Consequently, your cancellation may be lost or delayed, and you will have no proof you requested it. Always use the official support portal or email to [email protected]. Yafee strongly recommends you ignore any suggestion that a phone call is sufficient.
Failing to monitor your billing after cancellation
Many cancelled members ignore their bank statements after their cancellation confirmation arrives. This creates a window where Fitness Passport can charge you again without immediate detection. Check your statement weekly for 60 days after cancellation to catch any erroneous charges before they become harder to dispute.
Accepting an early termination fee without questioning it
If Fitness Passport proposes an early termination fee, ask for a written breakdown showing how the fee was calculated. Under Australian Consumer Law, this fee must be genuine and reasonable. If it appears inflated, contact the ACCC's consumer complaint line on 1300 302 502 or lodge a complaint via accc.gov.au. Do not pay the fee until you are confident it is lawful.
What to do if Fitness Passport refuses your cancellation
If Fitness Passport ignores your cancellation request or claims you cannot cancel, your legal position is clear under Australian Consumer Law.
Escalate to Fitness passport's complaint handler
Request escalation to Fitness Passport's formal complaints department. In accordance with the Australian Consumer Law, all businesses must have an accessible complaints process. Send an email to [email protected] with the subject "Formal cancellation complaint" and include your cancellation ticket number, your cancellation date and the fact that you have not received a refund or confirmation of cancellation. Request a response within 14 days.
Lodge a complaint with the ACCC
If Fitness Passport does not respond within 14 days or refuses to process your cancellation, lodge a formal complaint with the Australian Competition and Consumer Commission. Visit scamwatch.gov.au, select "Report a consumer issue", and provide your cancellation evidence, email chain and any fees charged after your requested cancellation date. The ACCC investigates breaches of Australian Consumer Law and can impose penalties on non-compliant businesses.
Dispute the charges with your bank
Contact your bank or credit card provider and request a formal dispute of any charges applied after your cancellation date. Provide copies of your cancellation confirmation and your cancellation request email. Your bank can reverse the charges and investigate whether Fitness Passport has a pattern of ignoring cancellations. Yafee recommends you initiate a bank dispute simultaneously with your ACCC complaint, as these processes work in parallel.
Checklist: confirm your cancellation is complete
Use this checklist to verify that your cancellation has been processed correctly and you are no longer at risk of unexpected charges.
- Cancellation request submitted via support portal or email to [email protected]
- Confirmation screenshot or email saved to your device and backed up to cloud storage
- Ticket number or reference recorded in a safe location
- Your cancellation effective date and final billing date clearly noted
- Follow-up confirmation email sent to [email protected] requesting written confirmation
- Bank statement monitored weekly until final charge appears and stops
- MyFP app access verified as revoked on or after cancellation effective date
- No charges appear on your statement after your final billing date
- Documentation retained indefinitely (minimum two years)
Why yafee helps australian consumers cancel with confidence
Fitness Passport cancellation requires precision, documentation and knowledge of your rights under Australian Consumer Law. Yafee is Australia's leading cancellation advisory service, and we have helped thousands of consumers exit problematic memberships safely and recover unexpected charges. Our contract law specialists understand the specific obligations Fitness Passport owes you, the timeframes that apply and the steps you must take to protect yourself.
Whether you are within your cooling-off period, approaching the end of your 12-month term or facing an unreasonable early termination fee, Yafee provides step-by-step guidance grounded in Australian law. We translate legal obligations into plain actions, so you know exactly what to do and when to do it. If Fitness Passport refuses to honour your cancellation or charges you unreasonably, Yafee advises you on how to escalate to the ACCC and your bank.
Visit yafee.com today to access our full library of cancellation guides for Australian fitness memberships, utilities, subscriptions and more. Yafee has helped thousands of consumers cancel Fitness Passport and similar services without penalty. Your next step is to confirm your cancellation method, gather your documentation, and submit your request. Yafee's resources are available 24/7 to guide you through every stage of your cancellation journey.
Contact and cancellation address
Submit your Fitness Passport cancellation request using one of the following official channels:
- Support portal: Log in via MyFP app or web portal and select "Cancellation" from account settings (recommended)
- Email: [email protected]
- Postal address: Fitness Passport, [to be confirmed by member service team - request via email]
Always request written confirmation of your cancellation effective date and final billing date. Retain all correspondence and screenshots as evidence. If you experience difficulties, contact the ACCC on 1300 302 502 or visit accc.gov.au to lodge a formal complaint.
Important warning
- Yafee cannot guarantee that the recipient will process your request.
- Yafee cannot guarantee the accuracy of content modified by the user.
- Yafee cannot prevent the recipient from disputing the legal scope.
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