How to cancel Stadium Live and stop recurring charges in australia
What is Stadium Live and why you might want to cancel
Stadium Live is a gamified sports prediction app that lets you forecast match outcomes, earn virtual coins, complete challenges and climb leaderboards with other fans. The platform combines free play with optional paid in-app subscriptions that unlock premium features like boosts, extra coins and elite passes for enhanced rewards. While the app builds community around live sports engagement with social chat, real-time stats and competitive mechanics, many users discover unexpected recurring charges on their payment method after activating a free trial.
If you have subscribed to Stadium Live and want to stop the charges, you are not alone. Yafee has helped thousands of Australian consumers cancel unwanted sports app subscriptions and recover charges they did not authorise. This guide walks you through every step to cancel your Stadium Live subscription, understand your consumer rights under Australian Consumer Law, and claim a refund if you qualify.
Common reasons users cancel Stadium Live
The most common reason Australian subscribers cancel is discovering a recurring charge they did not expect. Many users activate a free trial without realising it will auto-renew at the end, or they forget about a subscription they set up months earlier. Others find the app does not match their expectations, or they simply prefer to spend their money elsewhere.
Less common but equally valid reasons include technical issues, poor customer service, or discovering the app charges differently than advertised at sign-up. Whatever your reason, you have the right to cancel under Australian Consumer Law, and Yafee is here to make sure you do it correctly and recover any money you are owed.
Why your cancellation method depends on your app store
Stadium Live subscriptions are purchased through the Apple App Store or Google Play Store, not directly from the developer. This means your cancellation method depends on which platform you used to subscribe. You cannot cancel directly through the Stadium Live app itself; instead, you must cancel through your device's app store account settings. The good news is that both stores offer straightforward cancellation processes that take just a few minutes.
Stadium Live subscription pricing and plans in australia
Stadium Live offers several in-app subscription tiers, all priced in Australian dollars and billed through your app store account.
| Plan |
Price (AUD) |
Billing cycle |
Key features |
| Monthly subscription |
A$12.99 |
Monthly (often with 7-day free trial) |
Premium content, boosts, enhanced rewards |
| Annual subscription |
A$129.99 |
Annual (trial may apply) |
Same premium features, billed once per year |
| Elite pass (monthly) |
A$12.99 |
Monthly renewal |
Exclusive elite features, separate from standard subscription |
| Elite pass (annual) |
A$129.99 |
Annual renewal |
Full-year elite access, savings versus monthly |
| Free play tier |
Free |
N/A |
Basic prediction, limited coins, social features |
The exact price you see at sign-up depends on your app store region and any promotional offers available at that time. Most trial periods last 7 days before the first charge hits your payment method. If you are unsure which plan you selected, your App Store or Google Play invoice history will show the exact name and cost.
How to cancel Stadium Live on iPhone or iPad
Cancelling your Stadium Live subscription on Apple devices is straightforward and takes about two minutes once you open Settings.
Step 1: open settings and navigate to your apple ID
- Open the Settings app on your iPhone or iPad.
- Tap your name at the top of the screen to access your Apple ID profile.
- Select "Subscriptions" from the menu.
Step 2: find and select Stadium Live
- You will see a list of all active subscriptions tied to your Apple ID.
- Locate Stadium Live in the list and tap it.
- If you have multiple subscriptions (for example, a monthly plan and an elite pass), both will appear separately; you must cancel each one individually if that is your intention.
Step 3: cancel the subscription immediately
- Tap "Cancel Subscription" at the bottom of the Stadium Live subscription screen.
- You will see a confirmation message asking you to confirm the cancellation.
- Tap "Confirm" to complete the cancellation.
- Your subscription will stop at the end of your current billing period, not immediately. Apple will send you a confirmation email to your Apple ID email address.
Your access to premium features will remain active until your current billing period ends. You can reactivate your subscription at any time by returning to the same menu and selecting "Resubscribe".
How to cancel Stadium Live on android devices
If you subscribed through Google Play Store, follow these steps to cancel on your Android phone or tablet.
Step 1: open google play and access your account
- Open the Google Play Store app on your Android device.
- Tap your profile icon in the top right corner.
- Select "Manage my subscriptions".
Step 2: locate Stadium Live in your active subscriptions
- You will see a list of all active subscriptions on your Google account.
- Tap Stadium Live to view the subscription details.
- If you hold multiple subscriptions, cancel each one you no longer want.
Step 3: cancel the subscription
- Tap "Cancel subscription" at the bottom of the screen.
- Google Play will ask you to confirm your cancellation and may offer you a discount to stay subscribed. Ignore this and proceed with cancellation.
- Tap "Yes, cancel" to confirm.
- Google will send you a confirmation email to your Google account email address.
Like Apple, Google Play will allow you to use your subscription until the end of your current billing cycle. After that date, your subscription terminates and you will not be charged again.
Your legal position under australian consumer law
Your right to cancel a subscription service in Australia is protected by the Australian Consumer Law (ACL), which forms part of the Competition and Consumer Act 2010. The ACL requires that all subscription services must be transparent about their terms, including the auto-renewal date and the cost of renewal.
What the law says about free trials and auto-renewal
Under the ACL, companies offering free trials must obtain your express informed consent before charging you. This means Stadium Live must make the auto-renewal terms clear and visible before you activate the trial. If you were not explicitly told about the auto-renewal date, cost or cancellation method before you were charged, you may have grounds to claim that charge was misleading or deceptive.
The Australian Competition and Consumer Commission (ACCC) enforces the ACL and has published guidelines specifically on free trial practices. If Stadium Live charged you without clear prior notice of the trial end date and cost, the ACCC considers this a breach of the law.
Your right to a refund
Under the ACL, you have the right to a refund if a service does not match what was advertised or promised at the point of purchase. If Stadium Live did not perform as described, or if you were charged without clear consent for auto-renewal, you can claim a refund for charges you dispute.
Furthermore, if you cancel within 14 days of first being charged (or discovering the charge), you may be entitled to a full refund under the ACCC's guidance on automatic renewal services. This applies regardless of whether the subscription was billed through Apple or Google.
Your legal position block
Your legal position: Under Australian Consumer Law, you have the right to cancel Stadium Live at any time by following the app store cancellation steps above. If you believe you were charged without clear prior notice of auto-renewal terms, or if the service did not match what was advertised, you can lodge a complaint with the ACCC and claim a refund for the unauthorised or misleading charge. The ACCC's consumer complaints hotline is 1300 302 502, or you can lodge a complaint online at accc.gov.au.
How to request a refund from Stadium Live or your app store
Cancelling your subscription stops future charges, but it does not automatically refund past charges. You must request a refund separately if you believe a charge was unauthorised or misleading.
Step 1: contact apple or google for a refund
- If you subscribed through Apple App Store, visit reportaproblem.apple.com and log in with your Apple ID. Select the Stadium Live charge you want to dispute and tap "Report a Problem".
- If you subscribed through Google Play, open Google Play, go to your account menu, select "Order History", find the Stadium Live charge and tap "Report a problem".
- Explain that you were charged without clear notice of auto-renewal, or that the service did not match the description. Include specific dates and amounts.
- Submit your report. Apple and Google will investigate and usually respond within 5-7 business days.
Step 2: contact Stadium Live directly if the app store declines
- If the app store refuses your refund claim, contact Stadium Live directly via their in-app support or website contact form.
- Explain that you were charged without clear consent for auto-renewal and request a refund of the disputed charge.
- Reference Australian Consumer Law and the ACCC guidelines on automatic renewal if necessary.
- Keep a copy of all communications for your records.
Step 3: escalate to the ACCC if both parties refuse
- If neither Stadium Live nor the app store agrees to refund your charge, lodge a formal complaint with the Australian Competition and Consumer Commission.
- Visit accc.gov.au or call 1300 302 502 and explain the situation, including dates, amounts and the terms you were not clearly informed of.
- The ACCC has the power to investigate and enforce compliance with Australian Consumer Law, and may recover your refund as part of a broader action against the company.
Yafee recommends keeping all invoices, screenshots of the trial terms, and copies of any support messages you exchange with Stadium Live or the app store. These documents are essential evidence if you need to escalate a refund dispute.
What happens after you cancel Stadium Live
Once you cancel, you have already taken control of your subscription; the rest is straightforward.
Immediate changes after cancellation
Your subscription will remain active until the end of your current billing period. You can still use all premium features during this time. On the last day of your billing period, your access to premium features will terminate and you will revert to the free play tier, which includes basic prediction, limited coins and social features.
You will receive a final invoice via your app store confirming the cancellation, and this will be your last charge unless you resubscribe manually.
How to reactivate your subscription if you change your mind
Cancelling a subscription does not delete your Stadium Live account or statistics. You can reactivate your subscription at any time by returning to the same app store menu where you cancelled and selecting "Resubscribe". Your account data, leaderboard position and virtual coins will remain intact.
Monitor your payment method for any rogue charges
After you cancel, regularly check your bank or credit card statement for the next 2-3 months to ensure no further charges appear. If a charge appears after your cancellation date, this is a breach of the cancellation and you should immediately contact your bank and the ACCC.
Common mistakes to avoid when cancelling Stadium Live
Cancelling is simple, but a few missteps can leave you confused or unprotected. Rest assured, these traps are easily avoided if you follow the steps above.
Mistake 1: deleting the app without cancelling the subscription
Uninstalling the Stadium Live app from your device does not cancel your subscription. The subscription lives in your app store account, not on your phone. You must follow the cancellation steps in the Apple or Google settings to formally end the subscription. If you delete the app without cancelling, you will continue to be charged.
Mistake 2: assuming your free trial has no auto-renewal
Never assume a free trial is "free for ever". Always read the fine print before activating any trial. Most free trials last 7 days and then auto-renew at the advertised price unless you cancel beforehand. The cancellation process takes 2 minutes, so it is worth doing as soon as you realise you do not want to be charged.
Mistake 3: not keeping proof of cancellation
When you cancel through the app store, save or screenshot the confirmation message and email. If you later dispute a charge or need to prove you cancelled, this evidence is crucial. Yafee advises keeping these records for at least 12 months.
Mistake 4: contacting only Stadium Live, not your app store
Telling Stadium Live you want to cancel is not enough. The subscription is tied to your Apple ID or Google account, not to Stadium Live's internal system. You must cancel through the app store itself. If you email Stadium Live without cancelling via the app store, your subscription will continue and you will keep being charged.
Compare your options: cancel or keep Stadium Live
Before you cancel, consider whether keeping Stadium Live makes sense for your situation.
| Reason to cancel |
Reason to keep |
| Unexpected charges on your bill |
You actively enjoy the premium features |
| You no longer use the app |
The cost is affordable and worth the value |
| Poor customer service or technical issues |
You are engaged in the community and leaderboards |
| You forgot the subscription existed |
You plan to use it regularly during sports season |
| You were charged without clear notice of auto-renewal |
You want to maximise your virtual rewards and boosts |
| You prefer to spend your money elsewhere |
N/A |
If you are in doubt, cancel now and resubscribe later if you change your mind. Your account data is preserved, and reactivating takes seconds.
How to file a complaint with the ACCC if Stadium Live breached your rights
If you believe Stadium Live or the app store violated Australian Consumer Law by charging you without clear notice or refusing a legitimate refund, the ACCC is your enforcement authority.
Step 1: gather your evidence
- Collect all invoices, bank statements and screenshots showing the charge.
- Note the exact date you were first charged and the date you discovered the charge.
- Record the trial terms that were displayed (or not displayed) at sign-up.
- Keep copies of any emails or messages you exchanged with Stadium Live or the app store.
Step 2: lodge a complaint online or by phone
- Visit accc.gov.au and click "Report a consumer issue" under "Consumers".
- Alternatively, call the ACCC on 1300 302 502 (Monday to Friday, 9am to 5pm AEST).
- Provide your evidence and explain that you were charged without clear consent for auto-renewal, or that the service misled you about its features or cost.
- The ACCC will log your complaint and investigate if necessary.
Step 3: follow up if needed
The ACCC may contact you for additional information. Respond promptly to any requests. If your complaint reveals a pattern of similar complaints against Stadium Live or the app store, the ACCC may launch a formal investigation and take enforcement action to recover refunds for consumers.
Your checklist for cancelling Stadium Live
Use this checklist to ensure you have completed every step correctly.
| Task |
Status |
| Identify which app store you used (Apple or Google) |
[ ] Done |
| Open the correct app store settings on your device |
[ ] Done |
| Navigate to Subscriptions or Manage my subscriptions |
[ ] Done |
| Locate Stadium Live and tap Cancel Subscription |
[ ] Done |
| Confirm the cancellation when prompted |
[ ] Done |
| Take a screenshot of the cancellation confirmation |
[ ] Done |
Summary and next steps
Cancelling Stadium Live takes just 2-3 minutes through your Apple App Store or Google Play account settings. Your subscription will terminate at the end of your current billing period, and you will not be charged again. If you believe you were charged without clear notice of auto-renewal, request a refund through the app store first, and escalate to the Australian Competition and Consumer Commission if that fails.
Yafee has helped thousands of Australian consumers navigate subscription cancellations and recover disputed charges by following these exact steps. You have the law on your side, and the process is straightforward when you know exactly what to do. Stay in control of your subscriptions, monitor your payment statements, and never hesitate to dispute a charge that violates Australian Consumer Law.
If you need further guidance on your cancellation, your refund claim, or your consumer rights, Yafee's team of contract specialists are here to help. Contact Yafee at yafee.com for a free assessment of your situation.