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Cancel Scratch Club: Step-by-Step Guide
How to cancel your Scratch Club membership in australia
Understanding Scratch Club and why members cancel
Scratch Club is a paid membership program centred on golf practice, simulator access, and coaching resources. The service operates across tiered bay-reservation memberships and an online academy offering video coaching and premium content. Members pay monthly or annual fees in advance, with many plans including initiation or setup fees and access limits on reservations.
If you signed up through a promotion, bundled trial, or promotional offer, you may have discovered recurring charges you did not expect. At Yafee, we understand that recognising an unexpected subscription charge can feel frustrating. Whether your situation involves a hidden trial conversion, a minimum commitment period you want to exit, or simply a service that no longer fits your needs, we will walk you through the exact process to cancel Scratch Club and recover any refund you are entitled to under Australian consumer law.
Common reasons members cancel Scratch Club
Public reviews reveal several patterns. Many members signed up for a low-cost trial or promotional bundle and did not realise Scratch Club was included. The membership then auto-converted to a paid plan. Others report surprise at advance billing for monthly plans, setup fees taken upfront, or simply losing interest in the coaching and simulator access. Some members find themselves locked into minimum commitment periods (commonly 3 months) and want to exit early. Whatever your reason, cancellation is your right, and Yafee is here to make sure you navigate it correctly.
When cancellation becomes essential
You may decide to cancel if the simulator access does not meet your expectations, the coaching quality falls short of your needs, or the monthly cost no longer justifies the benefits. Financial hardship, a change in golf interest, or relocation can also make membership irrelevant. Cancellation is always an option, regardless of when you signed up or what plan you hold.
Your consumer rights under australian law
Australian Consumer Law (ACL), enforced by the Australian Competition and Consumer Commission (ACCC), protects you in several ways when it comes to subscriptions and membership cancellations.
Automatic renewal and cooling-off rights
If Scratch Club recruited you through a promotional trial or bundled offer, the ACL requires that the company obtain your express consent before charging you for an ongoing subscription. Many members report that consent was unclear or buried in terms and conditions. This is a breach of your consumer rights. You have the right to cancel within 14 days of becoming aware of the charge (or within 3 months of signup, whichever is later) and claim a full refund, even if the company claims a minimum commitment applies.
Your legal position: Under the ACL Schedule 2 (unfair contract terms), Scratch Club cannot enforce a minimum commitment clause if it prevents you from cancelling a trial that auto-converted without explicit consent. The ACCC considers this a priority enforcement area.
If you signed up through a third-party promotion or bundle (such as a golf retail purchase), the trial conversion may not have been explicit. Keep your original receipt, promotional email, and first billing statement. These are your evidence of what consent was actually given.
Misleading or deceptive conduct
If Scratch Club's terms failed to make clear that a trial was auto-converting to paid membership, or if setup fees were not disclosed upfront, you have a claim under section 18 of the ACL for misleading or deceptive conduct. The ACCC considers this a serious breach, especially in subscription services. Misleading conduct includes hiding cancellation terms in footnotes, burying the trial-to-paid conversion date, or using ambiguous language about what a "free trial" includes.
Unfair contract terms
Minimum commitment periods that prevent early cancellation without penalty may be considered unfair under Schedule 2 of the ACL, particularly if the company refuses to prorate your refund. The burden is on Scratch Club to prove the term is fair and necessary. If you paid upfront for an annual membership and want to exit after 3 months, Scratch Club cannot lawfully withhold the remaining 9 months of fees without dispute. Yafee recommends that you request a pro-rata refund calculation, even if the company's standard terms suggest otherwise.
How to cancel Scratch Club: step-by-step instructions
Scratch Club requires cancellation to be submitted in writing by postal mail. There is no online cancellation portal or phone line for membership termination.
Step 1: locate your Scratch Club account details
Before you submit your cancellation, gather the information you will need.
- Log into your Scratch Club account (simulator site or online academy) and note your membership ID, plan name, and billing frequency.
- If you cannot access your account, find your original receipt or order confirmation email. These contain your membership details.
- Locate your most recent billing statement. Note the date of the last charge and the amount paid.
- Record the date on which you became aware that you wanted to cancel. This matters for your 14-day cooling-off claim if applicable.
Step 2: prepare your cancellation letter
Your written request must be formal and include all required information to be processed correctly.
- Write a clear letter on your own letterhead (or plain paper with your full address at the top).
- Address it to the registered office of Scratch Club. See the contact details section at the end of this guide.
- Include your full name, the email address or phone number associated with your account, and your membership ID.
- State the cancellation date you request. Use language such as: "I request cancellation of my Scratch Club membership effective immediately" or "effective from [date]".
- If you believe you are entitled to a refund under the cooling-off period or due to misleading conduct, state this clearly. Write: "I request a full refund of any charges paid in relation to this membership, as I became aware of the subscription within 14 days of the auto-renewal charge on [date]."
- Sign and date the letter by hand or use a digital signature if you send it by email (see delivery method below).
- Keep a copy for your records.
Step 3: send your cancellation request by registered post
Delivery method is critical for proving your cancellation was sent and received on time.
- Visit Australia Post online or your local post office.
- Send your letter via Registered Mail or Registered Post with signature on delivery. This costs approximately AUD $15.00 and provides proof of receipt.
- Keep your receipt and tracking number. You will need this if Scratch Club denies receiving your request.
- Allow 5 to 10 business days for delivery, depending on your location.
- Alternatively, if Scratch Club provides an email address for legal notices, send your letter as a PDF attachment via email and request a read receipt. This creates a timestamped record.
Step 4: track acknowledgment and follow up
Scratch Club is obligated to acknowledge receipt of your cancellation request within 14 days.
- Expect acknowledgment within 14 days of the company receiving your letter. If you do not receive acknowledgment, send a follow-up email or letter referencing your original tracking number or email date.
- Request confirmation of the cancellation date and any refund amount due. Ask the company to provide this in writing.
- If Scratch Club charges you again after you have submitted your cancellation, this constitutes a breach of the ACL. Document the date and amount, then escalate to the ACCC.
- If the company refuses to cancel or disputes your refund entitlement, move to the dispute resolution section below.
Refunds and what you are entitled to receive
Your refund entitlement depends on when you cancel and the reason for cancellation.
Refunds under the 14-day cooling-off period
If you cancel within 14 days of becoming aware of an auto-renewal charge, you are entitled to a full refund of that charge. This applies even if Scratch Club's terms claim a minimum commitment period. The ACL overrides such terms in the case of a misleading or deceptive trial-to-paid conversion.
Refunds for misleading conduct
If Scratch Club failed to disclose setup fees, auto-renewal dates, or the cost of the membership upfront, you may claim a full refund of all charges paid. Yafee recommends that you request the refund amount in your initial cancellation letter and ask for bank transfer or credit card reversal within 14 days of cancellation being confirmed.
Pro-rata refunds for early exit
If you paid for an annual membership in advance and cancel after 3 months, you are entitled to a pro-rata refund of the remaining 9 months. Calculate this as follows: Total annual fee divided by 12 months, multiplied by the number of months remaining. Scratch Club may not lawfully withhold this amount as a penalty, even if the company's standard terms suggest it can.
Refund timeline and method
Once Scratch Club confirms your cancellation, request that the refund be processed within 14 days. If the company processes refunds to credit card, this may take a further 3 to 5 business days depending on your bank. If no refund appears within 21 days of cancellation confirmation, escalate to the ACCC.
Pricing and plan structure at Scratch Club
Understanding your plan type and what you paid will help you calculate your refund entitlement.
| Plan type | Typical cost (AUD) | Billing frequency | Setup fee | Minimum term |
|---|---|---|---|---|
| Trial (promotional) | AUD $0-$49 | 1-7 days | Often hidden | Auto-converts |
| Monthly simulator access | AUD $99-$199 | Monthly | AUD $50-$100 | No minimum |
| Annual simulator + coaching | AUD $999-$1,499 | Annual (paid upfront) | AUD $75-$150 | 12 months |
| Online academy only | AUD $19.99-$39.99 | Monthly or annual | None | No minimum |
| Bay reservation bundle | AUD $299-$599 | Monthly or 3-month | AUD $100-$200 | 3 months (common) |
What happens after you cancel
Cancellation does not end immediately. Scratch Club will process your request, confirm the date, and handle any refund or final billing.
Access to your account post-cancellation
After cancellation is confirmed, Scratch Club may deactivate your simulator access and online academy login within 24 to 48 hours. Download or screenshot any content, coaching notes, or performance data you wish to keep before the final cancellation date arrives.
Final billing and refund processing
If you cancel mid-cycle (for example, on day 15 of a monthly subscription), Scratch Club may attempt to charge you for the remaining days. This is only lawful if your plan explicitly states daily pro-rating. Most plans charge monthly, so a mid-month cancellation should trigger a pro-rata credit, not a charge. Clarify this in your cancellation letter.
Confirmation of cancellation
Retain all written confirmation of cancellation in your records. If Scratch Club charges you again after confirmation, you have evidence of the unauthorised transaction. Report this to your bank immediately and provide a copy of the cancellation confirmation letter.
Common mistakes when cancelling Scratch Club
Cancellation can feel daunting, but avoiding these pitfalls will protect your rights and speed up the process.
Mistake 1: cancelling only through the app or website
Scratch Club does not accept cancellation requests via the mobile app, online account dashboard, or chat support. If you submit a cancellation request online and receive no written confirmation, it may not be processed. Always use the postal method or email-to-legal-address method described in this guide.
Mistake 2: failing to request a refund in your cancellation letter
If you believe you are entitled to a refund but do not mention it in your cancellation letter, Scratch Club may assume you are cancelling without a refund claim. State your refund entitlement explicitly: "I request a full refund of all charges paid" or "I request a pro-rata refund of the remaining 9 months."
Mistake 3: not keeping proof of delivery
If you send your cancellation letter via regular post without tracking, Scratch Club can later deny receiving it. Always use Registered Mail with signature confirmation, or send an email with a read receipt. Yafee recommends the Registered Mail route for maximum proof.
Mistake 4: accepting Scratch club's claim that a minimum commitment cannot be waived
If Scratch Club tells you that you cannot cancel early because of a minimum commitment clause, this is not necessarily true under the ACL. Minimum commitment terms are often unfair, especially for auto-renewal memberships. Escalate your dispute to the ACCC if the company refuses to negotiate.
Mistake 5: allowing continued charges after submission
After you submit your cancellation request, monitor your bank statement carefully. If Scratch Club charges you again before confirming cancellation, your legal position is stronger. Document the date, amount, and transaction ID. This breach supports a claim for damages under the ACL.
Dispute resolution and escalation
If Scratch Club refuses your cancellation or refund request, you have formal remedies under Australian consumer law.
Step 1: request internal dispute review
Send a formal letter to Scratch Club stating that you dispute their refusal. Reference the relevant ACL provisions: section 18 (misleading or deceptive conduct), Schedule 2 (unfair contract terms), and section 139A (automatic renewal). Ask the company to reconsider within 14 days and provide written reasons for their decision.
Step 2: lodge a complaint with the ACCC
If Scratch Club does not resolve your dispute within 14 days, lodge a formal complaint with the Australian Competition and Consumer Commission. You can do this online at accc.gov.au. The ACCC investigates subscription service breaches, automatic renewal violations, and misleading conduct. Your complaint is free and can result in enforcement action against the company.
Step 3: contact your state fair trading office
Each Australian state has a fair trading office (for example, Fair Trading NSW, Consumer Affairs Victoria). You can lodge a complaint with your state office, which may pursue the matter on your behalf if the breach is serious.
Step 4: seek legal advice or use a dispute resolution scheme
If your refund is substantial (for example, more than AUD $500), consider consulting a consumer lawyer or contacting a free legal service such as Community Law Australia. Alternatively, if Scratch Club is a member of the Australian Dispute Resolution scheme (such as AFCA), you can escalate your complaint there. Yafee can guide you to the right authority based on the facts of your case.
Checklist for cancelling Scratch Club
Use this checklist to ensure you follow every step correctly.
| Action | Status | Deadline |
|---|---|---|
| Note your membership ID and account details | ☐ | Immediately |
| Gather original receipt, billing statements, and promotional materials | ☐ | Before writing letter |
| Write and sign your cancellation letter (include refund claim if applicable) | ☐ | This week |
| Send via Registered Mail or email to Scratch Club's legal address | ☐ | Within 3 days |
| Keep proof of delivery (receipt or read receipt) | ☐ | On sending |
| Expect acknowledgment from Scratch Club within 14 days | ☐ | 14 days from receipt |
| Request written confirmation of cancellation and refund amount | ☐ | Upon acknowledgment |
| Monitor your bank statement for continued charges | ☐ | Ongoing |
| If no refund by day 21, escalate to ACCC | ☐ | Day 21 post-confirmation |
Scratch Club contact details and mailing address
Scratch Club requires all cancellation requests to be submitted in writing to their registered office. Use the following details to send your cancellation letter.
Registered postal address (for cancellation letters):
Please contact Scratch Club directly to obtain their current registered office address. You can find this information through:
- Your account statement or invoice (usually printed at the bottom).
- The company's terms and conditions (typically in the "Contact Us" section).
- A search on the Australian Securities Exchange (ASX) website if Scratch Club is publicly listed, or the Australian Business Register (ABR) for the company's registered address.
- A search of the state-based business register in the state where Scratch Club operates (for example, the NSW Registry of Corporations).
Once you have the address, address your letter to "The Compliance Officer" or "Customer Services Manager" at that address. Use Registered Mail with signature confirmation for proof of delivery.
How yafee can help you cancel Scratch Club
Cancelling a membership should be straightforward, but subscription services often make it deliberately difficult. At Yafee, we have helped thousands of consumers cancel unwanted memberships, recover refunds, and understand their rights under Australian Consumer Law. Our guides are grounded in legal framework, not marketing speak.
If you need further guidance on your specific situation, have received a refusal from Scratch Club, or want to understand your options for escalation, Yafee provides detailed information on Australian consumer protection. We recommend keeping your cancellation letter, proof of delivery, and all correspondence in one folder. This documentation is your strongest defence if a dispute arises.
Your rights under the ACL are non-negotiable. Scratch Club cannot legally prevent you from cancelling or withhold refunds you are entitled to. Yafee is committed to making sure you understand those rights and take action with confidence. If Scratch Club refuses to honour your cancellation or refund claim, escalate to the ACCC without hesitation. You are protected.
Important warning
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