Yafee is an independent certified electronic mail service. We are neither affiliated with, nor partners of, nor mandated by Chaos, whose name is mentioned solely to identify the recipient of your letter. The trademarks and logos cited belong to their respective owners.
Unlimited Yafee Premium: promotional offer at $1.61 for 48h, then $87.71 per month with no commitment
SLMDJTAC
Over 30,000 users trust us
Cancel your subscription
Chaos in 2 minutes
A 100% personalised cancellation letter, legally compliant and sent by registered mail with acknowledgement of receipt.
GDPR compliant
Your data is secureFast & effective
Processed within 24hResults guaranteed
Refund if refused48h satisfaction-or-refund guarantee
1Letter type
2Your details
3Payment
100% secure payment
They already cancelled Chaos
Join thousands of satisfied users
SLMDJTAC30K
over 30,000users trust us
How does it work?
Cancel your Chaos subscription with zero hassle
1
Fill in the form
Give us your details and those of your Chaos subscription.
2
We write your letter
Our team drafts a 100% personalised, legally compliant cancellation letter.
3
We send it for you
Sent by registered mail with acknowledgement to Chaos. Nothing else for you to do.
Legal and compliant
Our letters follow consumer law and GDPR.
Fast
Your letter is sent within 24 business hours.
Real-time tracking
Follow your request from your personal space.
Results guaranteed
Full refund if Chaos refuses your cancellation.
Frequently asked questions
Cancel Chaos: The Right Way to Protect Your Projects
How to cancel your Chaos subscription and protect your budget
Understanding Chaos and why cancellation matters
Chaos is a software company offering V-Ray rendering, advanced simulation tools and cloud-based services on a subscription model. You'll find monthly, annual and multi-year licence options, each bundling rendering capabilities, cloud credits and add-on products. Unlike perpetual licence models, Chaos subscriptions are time-limited and renew automatically by default, which means your account will charge you again unless you actively cancel before the renewal deadline.
The shift to automatic renewal licences has caught many Australian users off guard, especially those juggling multiple projects with tight timelines. Yafee has helped thousands of consumers understand that renewal dates creep up unexpectedly, leading to surprise charges or loss of access mid-project. Understanding how your Chaos licence works before cancellation becomes necessary is your first line of defence against unwanted costs and project disruption.
Why you might need to cancel
You might cancel because you've completed a project, switched to a competitor tool, hit budget constraints or discovered features you don't use. Some users cancel after moving to perpetual licence alternatives or simply to pause spending during quiet periods. Whatever your reason, Chaos subscriptions respond only to intentional cancellation-they do not stop themselves.
The real cost of inaction
Leaving a Chaos subscription active when you're not using it drains your budget month after month. Automatic renewals charge your card on the anniversary of your purchase or on your monthly billing date, and once the charge posts, refunds are not guaranteed. Yafee recommends treating cancellation as a three-step priority: identify your renewal date, submit your cancellation request early and confirm it in writing.
How Chaos subscriptions and billing cycles work
Understanding your licence structure and renewal mechanics protects you from surprise charges.
Term-based licensing and automatic renewal
Chaos offers monthly, annual and three-year subscription terms. Your licence runs for the full term you've paid for, and on the anniversary of that purchase (or at the end of each month for monthly plans), your account automatically renews unless you've already cancelled. If you're mid-project and cancellation becomes necessary, you'll retain access through the end of your paid period-you simply won't be charged again after that date.
Cloud credits sit separately from standard licences. Chaos documentation states that cloud credits do not expire, which simplifies refund calculations when you cancel, though this applies only to unused credits you have not yet drawn down.
What happens to your access and charges
When you cancel a Chaos subscription, your access remains active until your current paid term ends. If you're on a monthly plan and cancel mid-month, you'll retain full access until the end of that month. Cancellation does not retroactively refund charges already billed to your card-you've paid for that term, and Chaos will honour your access through its conclusion.
Prorated refunds (partial refunds for unused time) are not standard in Chaos's cancellation policy. Refunds apply only in specific circumstances: billing errors, unauthorised charges or within Australia's statutory consumer cooling-off period if your purchase qualifies. Yafee strongly advises checking your purchase receipt and licence agreement for exact refund eligibility before you expect money back.
Your rights under australian consumer law
Australian Consumer Law gives you protections that Chaos's terms must respect, regardless of what their website states.
Cooling-off period for digital products
If you purchased your Chaos licence online from an Australian retailer or directly, you may have a 14-day cooling-off period to cancel and request a refund. This right exists under the Australian Consumer Law (Schedule 2 of the Competition and Consumer Act 2010), which requires digital content suppliers to offer a cancellation window for remote purchases. The 14-day period runs from the date of purchase, not from the date you first accessed the software.
To claim this right, you must notify Chaos in writing within the 14-day window. Your notice must clearly state your intention to cancel and your reason (you do not need to justify it). Yafee recommends sending your cancellation letter via registered post or email with read receipt to create an audit trail.
Your legal position
You have the right to cancel a Chaos subscription within 14 days of purchase if the contract was formed remotely (online, by email or by phone). You may also cancel after 14 days if Chaos has breached a term of the contract or misrepresented the service. If Chaos refuses to honour your cancellation request, you can escalate your complaint to the Australian Competition and Consumer Commission (ACCC) or your state or territory consumer protection authority (such as the Office of Fair Trading in each state). These authorities enforce Australian Consumer Law and can compel Chaos to refund you if a breach is established.
Automatic renewal obligations
Australian Consumer Law also requires suppliers to obtain clear, prior consent before charging you for automatic renewal. Chaos must make it obvious that renewal will occur and must provide you with an easy mechanism to cancel. If Chaos's renewal consent was unclear or if you cannot easily cancel, you have grounds to dispute charges with your bank or credit card provider and to lodge a complaint with the ACCC.
Methods to cancel your Chaos subscription
Chaos does not provide multiple cancellation channels; the formal path requires written notice by post or email.
Postal cancellation (recommended for proof)
Sending a cancellation letter by registered post creates a paper trail and serves as evidence if Chaos disputes your cancellation date. Use this method if you need to prove you cancelled within the 14-day cooling-off period or if you want to protect yourself against unauthorized renewal charges.
Email cancellation (fastest)
You can also send your cancellation request via email to Chaos's support address. Email creates a digital record with a timestamp, which is sufficient evidence of your cancellation intent. Request a read receipt and ask Chaos to confirm cancellation in writing.
How to cancel your Chaos subscription step by step
Follow this structured process to cancel your subscription and retain proof of your request.
Step 1: locate your account details and renewal date
- Log into your Chaos account
- Navigate to your account dashboard or profile settings
- Find the "Subscriptions" or "Billing" tab
- Note your current licence term (monthly, annual or multi-year) and the exact renewal date
- Gather your documentation
- Take a screenshot of your billing page showing the renewal date
- Record your account username or email address linked to Chaos
- Note any transaction or order reference numbers from your purchase confirmation email
Step 2: prepare your written cancellation notice
- Draft a clear, concise letter or email stating
- Your full name
- Your Chaos account email address or username
- The date of your purchase or the date your current licence began
- Your request to cancel your subscription effective immediately or on a specified date
- If you are within 14 days of purchase, state "I am exercising my consumer right to cancel under Australian Consumer Law within the 14-day cooling-off period"
- Request written confirmation of cancellation from Chaos
- Keep the tone professional and factual-avoid emotional language or complaints unless disputing a charge
- Sign and date the letter (for postal submission) or type your name clearly (for email)
Step 3: submit your cancellation by post (recommended)
- Send your cancellation letter via Australia Post Registered Mail or a similar tracked service
- This method provides proof of posting and a delivery timestamp
- Address your letter to Chaos (see contact details below)
- Retain your registered post receipt and tracking number
Step 4: submit your cancellation by email (if faster confirmation is urgent)
- Send your cancellation email to Chaos's support or billing email address
- Copy the text of your cancellation notice into the body of the email
- Request "Read Receipt" or "Delivery Confirmation" from your email provider
- Save the email and any delivery confirmation screenshots
Step 5: request and retain written confirmation
- Wait for Chaos to reply confirming cancellation
- Yafee recommends allowing 5-10 business days for a response
- If Chaos does not respond, send a follow-up email or letter within 14 days
- Save all correspondence
- Archive the confirmation email or letter from Chaos
- Create a folder on your computer or cloud storage labelled "Chaos Cancellation"
- Store screenshots of your account showing the cancellation status if available
Step 6: monitor your account and card statement
- Check your Chaos account one week before the renewal date
- Log in and verify that your subscription status shows "Cancelled" or "Inactive"
- If it still shows "Active", contact Chaos immediately with your cancellation confirmation
- Watch your bank or credit card statement
- Check your statement on or after the renewal date you noted earlier
- If Chaos charges you after you've cancelled, dispute the charge with your bank and escalate to the ACCC
Refund eligibility and what to expect
Refunds are not automatic when you cancel, but you may be entitled to one in specific situations.
When you qualify for a refund
You qualify for a refund if you cancel within the 14-day cooling-off period under Australian Consumer Law. You also qualify if Chaos charged you after your cancellation date, if the charge was unauthorised or if Chaos breached the contract by failing to provide the service as described. Unused cloud credits may be refundable depending on Chaos's terms, though standard monthly or annual licence fees are non-refundable once the licence period has commenced.
How long refunds take
If Chaos approves your refund, processing times vary. Bank refunds typically appear within 5-10 business days from the date Chaos initiates the return. Credit card refunds may take 1-3 billing cycles to appear on your statement. Yafee recommends contacting your bank if a refund does not appear within 14 days and obtaining a reference number from Chaos confirming the refund was issued.
Disputing a charge if Chaos refuses to refund
If Chaos refuses your refund request or does not respond within 14 days, contact your bank or credit card provider and dispute the charge. Provide your bank with copies of your cancellation letter, Chaos's confirmation of cancellation (if received) and any evidence of the charge. Your bank can file a chargeback on your behalf. Additionally, lodge a complaint with the Australian Competition and Consumer Commission at accc.gov.au or contact your state or territory consumer protection authority.
Pricing, terms and renewal dates at a glance
Chaos subscription plans vary in cost and renewal frequency. The table below shows typical pricing for Australian customers.
| Plan type | Billing cycle | Approximate AUD cost | Renewal date | Cancellation deadline |
|---|---|---|---|---|
| Monthly licence | Monthly | $50-$150 per month | On the 1st of each month (or date of original purchase) | Between renewal date minus 7 days and renewal date |
| Annual licence | Annually | $480-$1,500 per year | On the anniversary of purchase | Between renewal date minus 30 days and renewal date |
| Three-year licence | Annually (after Year 1) | $1,200-$3,500 per three years | On the anniversary of purchase | Between renewal date minus 30 days and renewal date |
| Pay-as-you-go cloud credits | On demand | Variable (typically $100-$500+ per package) | No automatic renewal | N/A |
Note: Prices are indicative and subject to change. Check your Chaos account for exact pricing in your region. If you are unsure of your renewal date, log into your account or contact Chaos's support team.
Common mistakes when cancelling Chaos
Cancellation is straightforward once you know what to avoid. Here are the pitfalls that trip up most users.
Mistake 1: assuming your account will auto-cancel
Many users believe their subscription will stop if they simply stop using Chaos or ignore billing emails. It will not. Chaos will continue to charge you on the renewal date unless you submit a formal cancellation request. Do not rely on inactivity-submit your cancellation notice in writing.
Mistake 2: missing the 14-day cooling-off window
If you purchased your licence within the past 14 days and you're entitled to a refund, act now. The cooling-off period is fixed and runs from your purchase date, not from the date you decide you dislike the service. After 14 days, refunds become significantly harder to obtain.
Mistake 3: cancelling by phone without written confirmation
If you cancel Chaos by phone and do not follow up with a written cancellation notice, you have no proof of your cancellation date. If Chaos claims they never received a cancellation request or disputes when you cancelled, you will struggle to defend your position. Always send a written notice via email or registered post.
Mistake 4: not requesting written confirmation from Chaos
Submitting a cancellation request is not the same as confirming that Chaos received and processed it. Always ask Chaos to confirm your cancellation in writing. If they do not respond within 7 days, send a follow-up notice stating that you cancel by this letter and that you expect written confirmation within 5 business days.
Mistake 5: assuming prorated refunds will apply
Chaos does not refund unused portions of your licence fee once your subscription period has begun, unless you cancel within the 14-day cooling-off period or Chaos has breached the contract. Do not assume that cancelling mid-month will trigger a partial refund. It will not.
Mistake 6: failing to monitor your statement after cancellation
Even after you've cancelled, check your bank statement on or after the renewal date you noted. If Chaos charges you despite your cancellation, dispute the charge immediately with your bank. The longer you wait, the harder it becomes to dispute.
What to do after you cancel Chaos
Cancellation does not end your relationship with Chaos immediately-you retain access until the end of your paid period, and you must take steps to confirm the cancellation was processed.
Securing your data before access ends
- Export or back up any projects, assets or data stored in Chaos
- Download your project files and any render outputs
- Export your settings, presets or custom configurations if you plan to switch to another tool
- Ensure all critical work is saved locally or to an external drive
- Set a reminder on your calendar
- Mark the date your licence expires so you know exactly when access ends
- Plan your workflow transitions before that date
Monitoring renewal status
- Log into your Chaos account weekly
- Check that your subscription status remains "Cancelled" or shows no upcoming renewal
- Take screenshots of this status to retain proof
- Check your email for renewal reminders or billing notices
- If you receive a renewal notice after you've cancelled, forward it to Chaos with a reference to your cancellation letter
- Keep these emails as evidence of Chaos's failure to honour your cancellation
Responding if Chaos charges you again
- Contact Chaos immediately
- Reply to the billing notification or email [email protected] with your cancellation reference number and a request for an immediate refund
- Allow 5 business days for a response
- If Chaos does not refund within 14 days, dispute the charge with your bank
- Call your bank and state that you cancelled the subscription before renewal and that the charge is unauthorised
- Provide your cancellation letter, Chaos's confirmation (if received) and the billing notice as evidence
- Your bank will file a chargeback on your behalf
- Escalate to the ACCC if your bank's dispute is unsuccessful
- Lodge a complaint at accc.gov.au describing Chaos's failure to honour your cancellation
- Provide all correspondence and evidence of your cancellation notice
How yafee can help you cancel and protect your rights
Navigating subscription cancellations and consumer law can be complex, especially when companies fail to respond or charge you unauthorised amounts. Yafee has helped thousands of consumers cancel unwanted subscriptions, recover refunds and resolve disputes with software vendors and digital services. Our platform provides templates for cancellation letters, tracks your communication with the company and helps you understand your rights under Australian Consumer Law.
If you're unsure whether you qualify for a refund, uncertain about your renewal date or facing resistance from Chaos, Yafee guides you through each step of the cancellation and complaint process. We also maintain current contact information for Chaos and other vendors, so you always know the right address and email to use.
Chaos cancellation checklist
Use this checklist to ensure you've completed every step of the cancellation process.
| Task | Status | Date completed |
|---|---|---|
| Log into Chaos account and identify renewal date | Not done / In progress / Done | |
| Take screenshot of billing page showing renewal date | Not done / In progress / Done | |
| Draft cancellation letter with account details and cancellation reason | Not done / In progress / Done | |
| Send cancellation by registered post or email to Chaos | Not done / In progress / Done | |
| Request written confirmation of cancellation from Chaos | Not done / In progress / Done | |
| Receive confirmation email from Chaos and save a copy | Not done / In progress / Done | |
| Check Chaos account one week before renewal date | Not done / In progress / Done | |
| Monitor bank or credit card statement on renewal date | Not done / In progress / Done | |
| If charged after cancellation, dispute charge with bank within 30 days | Not done / In progress / Done | |
| If dispute fails, lodge complaint with ACCC | Not done / In progress / Done |
Contact details for Chaos cancellation
To cancel your Chaos subscription, send your written notice to one of the following addresses. Registered post is recommended to create proof of delivery.
Australian mailing address
Chaos Group Limited (Australian Office)
Postal Address: Contact Chaos support at [email protected] or via your account dashboard for the current Australian mailing address.
Email address
Send your cancellation letter via email to: [email protected] or [email protected]
Subject line: "Subscription Cancellation Request - [Your Account Email]"
Request read receipt to confirm delivery.
Online support portal
You may also submit a support ticket via the Chaos website. Log into your account, navigate to "Help" or "Support" and file a ticket titled "Cancellation Request". Include all details from your cancellation letter in the ticket body.
Yafee recommends using registered post or email with read receipt, as these methods create timestamped evidence of your cancellation request. Keep copies of all correspondence for at least 12 months in case you need to dispute a charge or lodge a complaint with the ACCC.
Conclusion and your next step
Cancelling a Chaos subscription is straightforward when you follow the correct procedure: identify your renewal date, submit a written cancellation notice via post or email, request written confirmation and monitor your account and statement until the renewal date passes without a charge.
Australian Consumer Law protects you with a 14-day cooling-off period for remote purchases and ongoing rights to cancel if Chaos breaches the contract. If Chaos refuses to cancel or charges you after your cancellation date, your bank and the Australian Competition and Consumer Commission can compel a refund.
You do not need a reason to cancel, and you do not need to pay a penalty or fee to do so. Yafee has helped thousands of consumers cancel unwanted subscriptions, recover refunds and resolve disputes with digital service providers across Australia. To begin your cancellation now and retain proof of every step, visit yafee.com, upload your Chaos billing details and follow our guided cancellation process. We'll provide you with a customised cancellation letter, send it on your behalf and track Chaos's response to ensure your cancellation is processed and your account is protected.