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Frequently asked questions
Cancel Among Us: The Right Way to Delete Your Account
How to cancel Among Us and delete your account in australia
What is Among Us and how payment works
Among Us is a social deduction multiplayer game developed by Innersloth where you and other players work together to complete tasks while unmasking one or more impostors hidden within the group. The game is available across mobile devices, PC, and console platforms, with payment structures that vary significantly depending on your chosen platform.
On mobile (iOS and Android), Among Us is free to download, but you can spend money on optional cosmetics and in-game items through each platform's app marketplace. PC and console versions may involve one-time purchases or access through storefronts like Steam or the Xbox Store. Since Innersloth uses third-party payment processors, your billing, renewals, and refunds all flow through the marketplace that processed your transaction, not directly through the developer.
How the payment system works across platforms
When you purchase cosmetics, character skins, or in-game currency in Among Us, the App Store, Google Play, Steam, or console marketplace processes your payment directly. Consequently, Innersloth's customer support typically directs billing issues, refunds, or account changes back to that specific marketplace. Understanding which platform charged you is the essential first step toward cancelling purchases, stopping recurring charges, or recovering money in Australia.
Why you should understand cancellation before spending
Many players spend money on cosmetics without realising they have set up recurring payments or auto-renewal features. If you want to stop future charges, delete your account, or request a refund, you need to identify exactly which payment system processed your purchase and how to contact that platform's support team directly.
Your consumer rights in australia
As an Australian consumer, you have robust legal protection when you cancel Among Us purchases or request account deletion. The Australian Consumer Law (ACL) and the Competition and Consumer Act 2010 provide you with rights that apply directly to digital products like games and in-app cosmetics, regardless of the platform you use.
What australian consumer law guarantees you
Under the ACL, you can claim a refund if an in-app purchase or cosmetic is faulty, not fit for purpose, or significantly different from what was advertised. This protection applies regardless of whether you bought the item through Apple, Google, Steam, or a console store. You have the right to request refunds within a reasonable time of discovering the problem, and the burden of proof rests on the company to demonstrate that any fault originated from your actions, not theirs.
Additionally, if Among Us fails to deliver a service - for example, if your account is locked and you cannot access cosmetics you paid for - you can escalate your complaint to the Australian Competition and Consumer Commission (ACCC) or your state's Office of Fair Trading. These authorities can investigate whether the company is acting unfairly and can take enforcement action if warranted.
Your right to cancel recurring charges
If you have set up auto-renewing cosmetic packs or subscription-like purchases in Among Us, you have the right to cancel them at any time without penalty. The ACL requires that companies make cancellation as easy as the sign-up process. If a platform makes cancellation deliberately difficult or obscures the cancellation option, that may breach your consumer rights under Australian law.
Your legal position: You can cancel any recurring charge immediately by contacting the marketplace that processed your purchase (Apple App Store, Google Play, Steam, or your console platform). If the platform refuses or delays your cancellation, lodge a complaint with the ACCC at accc.gov.au or your state's Office of Fair Trading.
What you are paying for across platforms in australia
Among Us monetizes differently depending on your platform, so your potential costs vary significantly across devices. Below is a breakdown of typical Australian pricing structures across the main platforms where Among Us is available.
| Platform | Purchase type | Typical AU pricing | Billing handled by |
|---|---|---|---|
| iOS (iPhone/iPad) | Free app + cosmetics and in-game currency | Free + AUD $2.99 to $29.99 per item | Apple App Store |
| Android (Google Play) | Free app + cosmetics and in-game currency | Free + AUD $1.99 to $24.99 per item | Google Play Store |
| Steam (Windows/Mac) | One-time purchase + optional cosmetics | AUD $4.99 one-time + cosmetics AUD $1.99 to $14.99 | Steam |
| PlayStation (PS4/PS5) | One-time purchase (if required) + cosmetics | Free with PlayStation Plus + cosmetics AUD $2.99 to $19.99 | PlayStation Store |
| Xbox (Xbox One/Series X) | Game Pass included (if subscribed) + cosmetics | Included in Game Pass + cosmetics AUD $2.99 to $19.99 | Microsoft Store |
How to cancel Among Us and delete your account
Your cancellation method depends on which platform you use and whether you want to stop recurring charges, request a refund, or delete your account entirely. Yafee recommends identifying your platform first, then following the specific steps below.
Step 1: identify your platform and payment method
Open Among Us and check which device or service you used to download or purchase the game. Note the platform name (iOS, Android, Steam, PlayStation, or Xbox) and any marketplace account you signed into. This information is essential because each platform handles cancellations, refunds, and account deletions differently.
Step 2: cancel recurring charges on iOS
If you purchased cosmetics or set up auto-renewing subscriptions on iPhone or iPad, you must cancel through Apple's settings, not through the Among Us app itself.
- Open the Settings app on your iPhone or iPad
- Tap your Apple ID name at the top of the screen
- Select "Subscriptions"
- Find "Among Us" or the specific cosmetic pack you want to cancel
- Tap "Cancel Subscription" and confirm your choice
Apple will stop any future charges immediately. If you purchased a one-time cosmetic item and want a refund, select "Report a Problem" next to that purchase in the App Store and request a refund directly from Apple.
Step 3: cancel recurring charges on android
If you purchased cosmetics or subscriptions on an Android device via Google Play, you must cancel through the Google Play Store app or website.
- Open the Google Play Store app on your Android device
- Tap your profile icon in the top right corner
- Select "Manage my subscriptions"
- Tap "Among Us" or the specific cosmetic subscription
- Tap "Cancel subscription" and confirm
Alternatively, you can manage subscriptions through the Google Play website: visit play.google.com, sign in, navigate to "Manage my subscriptions," and cancel from there. Google will end your subscription at the end of your current billing period.
Step 4: cancel purchases on steam
If you purchased Among Us or cosmetics through Steam on Windows or Mac, you can request a refund or cancel auto-renewals through your Steam account.
- Log into your Steam account at steampowered.com
- Click your username in the top right corner and select "Account"
- Click "Purchase history" on the left menu
- Find your Among Us purchase or cosmetic item
- Click "Request a refund" next to the purchase
- Select your reason and submit
Steam will process refunds to your original payment method within 5 to 10 business days if you request them within 14 days of purchase and have played the game for fewer than 2 hours. For cosmetics purchased as one-time items, you must request the refund within this window.
Step 5: cancel purchases on PlayStation
If you purchased Among Us or cosmetics through the PlayStation Store, you can cancel subscriptions or request refunds through your PlayStation Network account.
- Go to the PlayStation Store website or open it on your console
- Sign into your PlayStation Network account
- Navigate to "Your account" or "Profile"
- Select "Subscriptions" or "Purchase history"
- Find Among Us or your cosmetic purchase
- Select "Cancel subscription" or "Request a refund"
PlayStation processes refunds within 5 to 10 business days to your original payment method if you request them within 14 days of purchase.
Step 6: cancel purchases on xbox
If you purchased Among Us or cosmetics through the Xbox Store or Microsoft Store, manage your account through the Xbox website or console settings.
- Go to account.microsoft.com or account.xbox.com
- Sign into your Microsoft or Xbox account
- Click "Subscriptions and billing"
- Select "Your subscriptions" or "Manage subscriptions"
- Find Among Us or the cosmetic subscription
- Click "Cancel" or "Turn off auto-renew"
Microsoft will end your subscription immediately or at the end of your current billing period, depending on your selection.
Step 7: request account deletion through innersloth
If you want to delete your Among Us account entirely, you must contact Innersloth directly through their Help Center. Yafee emphasises that account deletion is separate from cancelling purchases and requires a specific support request.
- Visit the Innersloth Help Center at innersloth.com/support
- Click "Submit a ticket" or "Contact support"
- Select "Account and profile" as your issue category
- Choose "Delete my account"
- Provide the following information:
- Your in-game username
- Your account support ID (if you have it)
- The platform you play on (iOS, Android, Steam, PlayStation, or Xbox)
- Your registered email address
- A brief explanation of why you want to delete your account
- Submit your ticket and wait for Innersloth's response
Innersloth typically responds to account deletion requests within 3 to 5 business days. Once approved, your account and associated data will be permanently deleted. On iOS, you can cancel the deletion shortly after requesting it by accessing the app's menu settings if you change your mind.
What happens after you cancel or delete your account
Cancelling your Among Us account or stopping recurring charges has immediate effects on your access and billing. Understanding what happens next helps you avoid unexpected problems.
Access to cosmetics and in-game items after cancellation
If you cancel a cosmetic subscription, you will lose access to any cosmetics included in that subscription pack immediately or at the end of your current billing period (depending on the platform). One-time cosmetic purchases generally remain in your account permanently, even after cancellation. If you delete your entire account, all cosmetics, progress, and gameplay data will be permanently lost and cannot be recovered.
Refund timelines and payment method
Refunds for Among Us purchases typically process to your original payment method within 5 to 10 business days. If you paid via credit card, the credit will appear on your statement when your bank processes it. If you paid via digital wallet (Apple Pay, Google Pay, PayPal), the refund may appear faster, sometimes within 1 to 3 business days.
How to request a refund for Among Us purchases
If you believe you are entitled to a refund under Australian Consumer Law or your platform's terms, you can request one through the marketplace that processed your purchase. Yafee advises acting within 14 days of your purchase for the fastest resolution.
Request a refund through apple app store
Open the App Store app, tap your profile icon, select "Purchase history," find your Among Us purchase, tap the three dots next to it, and select "Report a Problem." Explain why you want a refund (faulty item, wrong purchase, or service not delivered) and submit. Apple typically responds within 24 to 48 hours.
Request a refund through google play store
Open the Google Play Store app, tap your profile icon, select "Manage my subscriptions" or "Purchases," find your Among Us purchase, tap it, and select "Refund." Choose your reason and confirm. Google processes refunds within 24 to 48 hours to your original payment method.
Request a refund through steam
Log into your Steam account, navigate to "Purchase history," find your Among Us purchase, click "Request a refund," select your reason, and submit. You must request the refund within 14 days of purchase and have played for fewer than 2 hours. Steam processes refunds within 5 to 10 business days.
Request a refund through PlayStation or xbox
Visit the PlayStation Store or Xbox Store website, navigate to your purchase history, find your Among Us purchase, select "Request a refund," and provide your reason. PlayStation and Xbox process refunds within 5 to 10 business days if you request them within 14 days of purchase.
Common mistakes to avoid when cancelling Among Us
Cancellations are straightforward if you know where to look, and Yafee has seen thousands of users successfully cancel without complications by following these clear steps. However, several mistakes can delay your cancellation or prevent you from recovering money.
Mistake 1: trying to cancel within the Among Us app
Many players expect to cancel subscriptions or request refunds directly within the Among Us game or app. In reality, all billing management must happen through the platform's settings or website (Apple, Google, Steam, PlayStation, or Xbox), not through the game itself. If you attempt to cancel within the app, you will not find an option and may waste time searching for it.
Mistake 2: not requesting a refund within 14 days
Most platforms enforce a 14-day refund window from the date of purchase. If you wait more than 14 days, you will not be eligible for a refund unless your purchase was faulty or you can demonstrate that the service was not fit for purpose. Mark your purchase date and request refunds promptly if you are unhappy.
Mistake 3: assuming account deletion deletes your payment method
Deleting your Among Us account does not automatically remove your payment method from the marketplace platform (Apple, Google, Steam, etc.). If you want to remove your payment method entirely, you must do so separately in each platform's settings. Failure to do this leaves your account vulnerable to unauthorised charges if someone gains access to your device or account.
Mistake 4: not saving confirmation emails
When you cancel a subscription or request a refund, always save the confirmation email or screenshot provided by the platform. If a charge appears on your statement after cancellation, you will need this evidence to dispute it with your bank or the platform's customer service.
Pricing comparison and whether you should cancel
Before you cancel, consider whether the cost of cosmetics in Among Us justifies keeping your account active. The table below compares the annual cost of regular cosmetic spending across platforms.
| Spending level | Monthly spend (AUD) | Annual cost (AUD) | Recommendation |
|---|---|---|---|
| Light (occasional cosmetics) | $5 to $10 | $60 to $120 | Keep account if you enjoy the game |
| Moderate (monthly subscription) | $15 to $25 | $180 to $300 | Review if value aligns with playtime |
| Heavy (multiple subscriptions) | $30 to $50 | $360 to $600 | Strongly consider cancellation unless you play daily |
| Very heavy (all cosmetics) | $50+ | $600+ | Cancel unless you are a professional streamer |
What yafee can help you with
Yafee is a consumer cancellation and refund platform that helps Australians understand their rights and execute cancellations with confidence. If you are unsure whether you are entitled to a refund, whether your cancellation was processed correctly, or how to escalate a complaint to the ACCC, Yafee can guide you through the process at every step.
Yafee has helped thousands of consumers cancel unwanted purchases, recover unauthorised charges, and exercise their rights under Australian Consumer Law. Whether you are dealing with Among Us, subscriptions, or any other digital service, Yafee provides clear, legally grounded advice and step-by-step procedures to protect your money and your legal position.
When to contact yafee or the ACCC
If you have cancelled your Among Us purchase or account deletion request but the platform refuses to refund you, or if a charge continues to appear on your statement after cancellation, you should escalate your complaint. In accordance with Australian Consumer Law, you have the right to lodge a formal complaint with the Australian Competition and Consumer Commission (ACCC) at accc.gov.au or contact your state's Office of Fair Trading directly. Yafee can help you prepare your complaint and gather the evidence you need to support your case.
Checklist for cancelling Among Us in australia
Use this checklist to ensure you have completed every necessary step before confirming your cancellation.
- Identify which platform you used to purchase (iOS, Android, Steam, PlayStation, or Xbox)
- Log into the marketplace account associated with that platform
- Navigate to your subscriptions, purchase history, or account settings
- Find your Among Us purchase or cosmetic subscription
- Cancel the subscription or request a refund using the platform's official process
- Take a screenshot of your cancellation confirmation
- Save any confirmation email sent by the platform
- Wait 5 to 10 business days for your refund to appear
- Check your bank or payment app to confirm the refund has posted
- If you want to delete your account entirely, submit a separate ticket to Innersloth support
- If a charge appears after cancellation, dispute it with your bank or the platform immediately
Summary and your next steps
Cancelling Among Us purchases or your account is straightforward once you understand which platform processed your payment and where to find the cancellation option. Under Australian Consumer Law, you have strong protections if any purchase was faulty or not fit for purpose, and you can cancel recurring charges at any time.
Start by identifying your platform (iOS, Android, Steam, PlayStation, or Xbox), then follow the specific steps outlined above for your device. If you purchased cosmetics, cancel the subscription or request a refund directly through the marketplace settings. If you want to delete your entire account, contact Innersloth's Help Center and provide your account support ID and username.
Should the marketplace or Innersloth refuse your cancellation or refund request, escalate your complaint to the ACCC at accc.gov.au. Yafee has helped thousands of consumers cancel unwanted charges and recover money through clear, legally grounded procedures. Visit Yafee at yafee.com today to speak with a consumer specialist about your Among Us cancellation or to lodge a formal complaint on your behalf.
Innersloth Help Center: innersloth.com/support
Australian Competition and Consumer Commission (ACCC): accc.gov.au
Your state's Office of Fair Trading: contact your state government website
Important warning
- Yafee cannot guarantee that the recipient will process your request.
- Yafee cannot guarantee the accuracy of content modified by the user.
- Yafee cannot prevent the recipient from disputing the legal scope.
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