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Frequently asked questions
Cancel Prosperi Academy: Step-by-Step Guide
How to cancel your Prosperi Academy subscription and stop unexpected charges
Why you might want to cancel Prosperi Academy
Prosperi Academy is a digital education platform offering investment and personal finance courses through video lessons, interactive tools, and trading strategy modules. The service operates on a subscription model that automatically renews each month at approximately AUD $39.99 or higher, depending on your chosen tier. Many Australian subscribers discover that the transition from trial to paid membership occurs with minimal warning, resulting in unexpected recurring debits on their bank statements.
If you have found yourself paying for content that no longer aligns with your financial goals, or if charges continued after you believed you had already cancelled, you have clear legal pathways to stop the payments and reclaim your money. Yafee specialises in helping Australian consumers navigate subscription cancellations with confidence and precision.
Understanding the Prosperi Academy subscription model
When you register with Prosperi Academy, you typically begin with a free or discounted trial period lasting between 7 and 14 days. At the conclusion of that trial, the platform automatically converts your account to a paid monthly subscription unless you take action to cancel. The company then bills your registered payment method on a recurring monthly basis; once a billing date passes, you generally lose the right to a refund for that cycle under standard terms, even if you cancel immediately afterwards.
Prosperi Academy processes payments through multiple channels, including the Apple App Store, Google Play Store, web browser payments, and third-party processors. The cancellation procedure and refund eligibility vary significantly depending on which payment channel processed your initial transaction. Understanding which channel you used is essential before you begin the cancellation process.
Common reasons australian consumers cancel
Three primary pain points drive cancellation requests. First, many subscribers experience surprise at automatic renewal charges they did not anticipate, particularly when the trial-to-paid transition happens without clear notification. Second, some users find that the course material does not match their learning style, financial situation, or trading experience level. Third, and most concerning, some customers report that recurring charges persisted even after they attempted to cancel, forcing them to dispute transactions directly with their bank.
If any of these situations reflects your experience, Yafee recommends taking immediate action to protect your finances and restore control over your subscriptions.
Your consumer rights under australian law
Australian consumer law provides you with substantial protections when purchasing digital services, including educational subscriptions.
What the australian consumer law guarantees
The Australian Consumer Law, administered and enforced by the Australian Competition and Consumer Commission (ACCC), establishes that you have a right to services supplied with due care and skill. Furthermore, the law requires that all representations about cost, service nature, and contractual terms must be clear, truthful, and not misleading or deceptive.
For digital content supplied immediately upon your consent, the standard 14-day cooling-off period does not apply once you have accessed the content. However, if Prosperi Academy misrepresented the cost of subscription, the nature of automatic renewal, or what occurs after your trial ends, you retain grounds for a refund under misleading or deceptive conduct provisions, regardless of how long you have held the subscription.
In accordance with the Australian Consumer Law, you can also demand a refund if Prosperi Academy failed to supply the service with due care and skill-for example, if course content was unavailable, technical issues prevented access, or the educational material fell significantly short of what was advertised.
Your legal position
You have the right to cancel your Prosperi Academy subscription at any time. The company cannot prevent you from withdrawing from the service. If you have already paid for a month and cancel mid-cycle, you are entitled to a refund for the unused portion if the company's terms permit it, or if their failure to refund constitutes a breach of contract. If Prosperi Academy engaged in misleading conduct regarding trial-to-paid conversion, automatic renewal, or cost disclosure, you have grounds for a refund regardless of when you cancel. If the company refuses to honour your cancellation request or continues charging after you have submitted valid notice, you can escalate the matter to the ACCC.
How to cancel your Prosperi Academy subscription
Your cancellation method depends on which platform you used to purchase your subscription.
Step 1: identify which platform processed your payment
Before you begin the cancellation process, determine whether you purchased through the Apple App Store, Google Play Store, the Prosperi Academy website, or another payment method. Check your bank or credit card statement for the merchant name-you will see "Apple", "Google", or "Prosperi" listed as the billing entity. This distinction is critical because each platform has its own cancellation procedure and refund policies. Yafee strongly recommends keeping a screenshot or record of this transaction detail for future reference.
Step 2: contact Prosperi Academy support (all platforms)
Regardless of which payment method you used, your first action should be to formally notify Prosperi Academy of your cancellation intent. This creates a documented record of your request, which protects you if the company later disputes whether you submitted a cancellation.
- Email Prosperi Academy's support team at [email protected] with the subject line "Cancellation Request"
- Include your full name, email address associated with your account, and the date you wish the cancellation to take effect
- State clearly: "I request cancellation of my Prosperi Academy subscription effective immediately"
- Request written confirmation of your cancellation
- Alternatively, telephone their customer support team at +1 (650) 663 4464 during operating hours (7:00 a.m. to 12:00 p.m. Eastern Time, which is 11:00 p.m. to 4:00 p.m. Australian Eastern Time)
- Note the name of the support representative you speak with
- Confirm the exact date your cancellation takes effect
- Request that support send you email confirmation within 24 hours
- Retain all correspondence-email confirmations, phone call notes, and support ticket numbers-for at least 12 months
Step 3: cancel through your payment platform
In addition to contacting Prosperi Academy directly, you must also cancel through the platform that processed your payment. This dual approach ensures the company cannot claim they did not receive your cancellation notice, and it prevents accidental rebilling if a technical error occurs.
If you subscribed through apple app store
- Open the Apple App Store on your iPhone or iPad
- Tap your profile icon in the top right corner
- Select "Subscriptions"
- Find "Prosperi Academy" in the list
- Tap "Cancel Subscription"
- Follow the on-screen prompts to confirm cancellation
- Screenshot the cancellation confirmation screen
If you subscribed through google play store
- Open the Google Play Store app on your Android device
- Tap your profile icon in the top right corner
- Select "Payments and subscriptions"
- Choose "Subscriptions"
- Find "Prosperi Academy"
- Tap "Cancel subscription"
- Follow the prompts and confirm your cancellation
- Save a screenshot of the confirmation
If you subscribed through the Prosperi Academy website
- Log into your Prosperi Academy account at prosperi.io
- Navigate to "Account Settings" or "Billing"
- Locate "Subscriptions" or "Manage Subscription"
- Select the option to cancel or downgrade
- Confirm the cancellation date (this is typically immediately or at the end of your current billing cycle)
- Take a screenshot showing the cancellation was processed
Step 4: monitor your bank account
After you have submitted your cancellation request and cancelled through your payment platform, monitor your bank or credit card statement for the next 30 days. Confirm that no further charges appear on your account. If a charge posts after your cancellation date, contact your bank immediately and advise them that you have cancelled the subscription.
Pricing structure and billing cycles
Understanding Prosperi Academy's pricing helps you calculate refund eligibility.
| Subscription tier | Monthly cost (AUD) | Billing cycle | Trial period |
|---|---|---|---|
| Standard | $39.99 | Monthly, auto-renews | 7 days (varies) |
| Premium | $79.99 | Monthly, auto-renews | 14 days (varies) |
| Annual (best value) | $399.99 | Yearly, auto-renews | Varies by promotion |
Prosperi Academy typically bills on the same date each month. If your trial ended on the 15th of the month, your first paid charge will occur on the 15th of the following month. Cancelling before that date prevents the charge entirely. If you cancel after the charge has posted, you may be entitled to a pro-rata refund for the unused portion of the month, depending on the company's terms and applicable consumer law.
Requesting a refund after cancellation
In many cases, you can recover money already paid.
When you are entitled to a refund
You have a legal entitlement to a refund under the Australian Consumer Law if Prosperi Academy failed to supply the service with due care and skill, or if the company engaged in misleading or deceptive conduct regarding cost, trial terms, or automatic renewal. Additionally, if you cancel within the cooling-off period before accessing significant portions of the course content, some refund policies may apply.
Yafee recommends requesting a refund in writing to [email protected] within 30 days of your cancellation. Reference the specific grounds for your refund request-for example, "I did not receive adequate notification that my trial would automatically convert to a paid subscription", or "The course content was not as described and did not deliver the promised investment education".
Refund timeline and process
Prosperi Academy typically processes refund requests within 5 to 10 business days of approval. The refund will be credited to the original payment method you used. If you subscribed through Apple or Google, the refund will pass through those platforms first, which may add an additional 3 to 7 business days. Monitor your bank account or payment platform for the credit.
If Prosperi Academy refuses your refund request
If the company denies your refund request and you believe the denial violates the Australian Consumer Law, you have the right to lodge a complaint with the Australian Competition and Consumer Commission (ACCC). The ACCC investigates disputes involving misleading or deceptive conduct and can compel businesses to issue refunds. You can submit a complaint at www.accc.gov.au or by contacting the ACCC directly at 1300 302 502.
What happens after you cancel
Cancellation takes effect immediately in most cases, though some platforms process it at the end of your current billing cycle.
Access to course content after cancellation
In most cases, you lose access to Prosperi Academy's course materials and interactive tools immediately upon cancellation. Some companies allow you to retain access until the end of your paid month, but Prosperi Academy's policy typically terminates access right away. Log into your account shortly after cancellation to confirm you no longer have access to paid courses. If you require copies of any course materials, download or save them before you submit your cancellation request.
Confirmation of cancellation
Within 48 hours of your cancellation, you should receive email confirmation from Prosperi Academy stating the cancellation date and your final billing date. If you do not receive this email, contact [email protected] and request written confirmation. Retain this confirmation indefinitely as proof of your cancellation request.
Common mistakes to avoid
The cancellation process is straightforward, but several common missteps can complicate your refund or prolong unwanted charges.
Mistake 1: cancelling through only one platform
Many subscribers cancel through the Apple App Store or Google Play Store but forget to contact Prosperi Academy directly. This creates a situation where the company's database still shows an active subscription, and if a technical issue occurs with the app store cancellation, the company may resume charging you. Yafee always recommends submitting cancellation requests through both channels: the payment platform and Prosperi Academy's support team.
Mistake 2: failing to document your cancellation request
If you cancel by phone, take detailed notes including the date, time, support representative's name, and what was discussed. If you cancel by email, keep the sent message and any replies. These records are essential if a dispute arises. Many consumers cancel verbally and then find they have no proof of their request when charges continue.
Mistake 3: not monitoring your bank account after cancellation
Even after you have cancelled, billing errors can occur. Check your statement weekly for 30 days to confirm no further charges appear. If an unexpected charge posts, contact your bank immediately-most banks can reverse unauthorised charges within 60 days of the transaction date.
Mistake 4: attempting to cancel during off-hours
Prosperi Academy's support team operates 7:00 a.m. to 12:00 p.m. Eastern Time only. If you call outside these hours, you will not reach a representative. Consequently, Yafee recommends using email ([email protected]) as your primary cancellation method, as it creates a timestamped record and does not depend on business hours.
Comparing subscription cancellation options
If you are uncertain whether to cancel or downgrade your subscription, the table below compares your choices.
| Option | Cost impact | Content access | Reversible? |
|---|---|---|---|
| Full cancellation | Charges stop immediately | Lost immediately | Yes-resubscribe anytime |
| Pause subscription | No charges during pause | Suspended (restored when resumed) | Yes-resume at any time |
| Downgrade to lower tier | Lower monthly cost | Reduced features, courses still available | Yes-upgrade or cancel later |
| Continue subscription | Ongoing monthly charges | Full access to all content | Cancel at any time |
What to do if charges continue after cancellation
In the rare event that Prosperi Academy continues charging you after your cancellation request, you have immediate remedies.
Step 1: contact Prosperi Academy again
Email [email protected] with the subject "Unauthorised charges after cancellation" and include the dates of the unwanted charges, your cancellation request date, and the confirmation reference number if you have one. Request that the company reverse the charges immediately and provide a full refund within 5 business days.
Step 2: dispute the charge with your bank
If Prosperi Academy does not refund the unauthorised charges within 10 business days, contact your bank or credit card provider. Advise them that you cancelled the subscription and the company continued charging without your consent. Your bank can initiate a chargeback or dispute process, which typically reverses the unauthorised transaction. Most banks allow chargebacks within 60 days of the transaction date, so act quickly.
Step 3: lodge a complaint with the ACCC
If the company refuses to refund unauthorised charges and your bank's dispute process fails, lodge a formal complaint with the Australian Competition and Consumer Commission. Provide copies of your cancellation request, bank statements showing the unauthorised charges, and all correspondence with Prosperi Academy. The ACCC can investigate and compel the company to refund you.
Checklist for successful cancellation
Use this checklist to ensure you have completed every necessary step.
- Identified which platform processed your payment (Apple, Google, or web)
- Noted the date you wish the cancellation to take effect
- Emailed Prosperi Academy support at [email protected] with cancellation request
- Cancelled through your payment platform (Apple App Store, Google Play, or website account)
- Received written confirmation of cancellation from Prosperi Academy
- Received cancellation confirmation from your payment platform
- Took screenshots of all cancellation confirmations
- Monitored your bank account for 30 days to confirm no further charges
- Saved all email correspondence related to cancellation
- Requested a refund for the unused portion of your paid month (if applicable)
- Logged into Prosperi Academy to confirm access has been terminated
Get help with your cancellation
Prosperi Academy cancellations are straightforward when you follow the correct procedure, but Yafee has helped thousands of Australian consumers navigate subscription disputes, refund requests, and billing errors. If Prosperi Academy refuses to honour your cancellation request, contests your refund eligibility, or continues charging after you have cancelled, Yafee can provide guidance on your next steps under the Australian Consumer Law.
Visit Yafee.com today to access detailed cancellation guides for hundreds of digital services, understand your consumer rights, and learn how to recover money from companies that engage in misleading billing practices. Yafee is your trusted partner in taking control of your subscriptions and protecting your finances.
Prosperi Academy contact details for cancellation
- Email: [email protected]
- Phone: +1 (650) 663 4464
- Operating hours: 7:00 a.m. to 12:00 p.m. Eastern Time (11:00 p.m. to 4:00 p.m. Australian Eastern Time)
- Website: prosperi.io
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