How to cancel your Vegamour subscription and protect your money under australian consumer law

What Vegamour is and why cancellation timing matters

Vegamour is a plant-based hair-wellness subscription service that delivers serums, shampoo and conditioner bundles, and scalp treatments on a recurring schedule. The brand markets itself around reducing hair shedding and promoting fuller-looking hair through consistent use over weeks or months. Subscribers receive discounts up to 34% off retail pricing, free shipping on recurring orders, and flexible delivery intervals of 30, 60, or 90 days depending on your chosen product.

The critical detail for Australian subscribers: Vegamour processes orders on a rolling basis before each renewal date. If you do not cancel at least 5 to 7 business days before your scheduled delivery, the company may process and ship your next order before your cancellation request is actioned. This timing gap is where most cancellation frustration begins, and why Yafee recommends acting as soon as you decide to stop.

Typical Vegamour subscription pricing in australia

Why people cancel Vegamour subscriptions

Cancellation reasons fall into three distinct patterns that Yafee has documented across thousands of subscription disputes.

Cost misalignment and budget pressure

Subscribers realise the recurring charge no longer justifies the perceived benefit, especially when results plateau after the initial months or household budgets tighten. Recurring hair-care costs of A$87 to A$195 every 30 to 90 days can quickly accumulate to over A$1,000 per year. Once you notice the pattern of money leaving your account without active use or visible results, the impulse to cancel is immediate.

Delivery friction and unwanted shipments

Many subscribers report that unwanted shipments arrive despite cancellation attempts, or the return and refund process feels time-consuming and unclear. This friction is compounded by the fact that Vegamour processes orders on a rolling basis before your renewal date. If your cancellation request arrives too late in the cycle, you will receive a shipment you did not authorise and must then navigate returns.

Performance expectation mismatch

The product does not deliver visible hair improvements within your expected timeframe, making the monthly or quarterly charge feel wasteful. Hair-wellness products typically require 8 to 12 weeks of consistent use before results become apparent. If you cancel before this window closes, you may feel you have wasted money on a partial supply.

Your consumer rights under australian law

Your right to cancel a Vegamour subscription is protected under the Australian Consumer Law (Schedule 2 of the Competition and Consumer Act 2010). This is the primary legal framework governing all consumer transactions in Australia, including subscription services purchased online.

Your legal position

Under the Australian Consumer Law, you have the right to cancel any subscription within 14 days of purchase, provided Vegamour did not explicitly tell you that cancellation rights do not apply to your subscription. This 14-day cooling-off period applies even if you have already received goods. Furthermore, subscription services cannot prevent you from cancelling outside this period. The company must provide a simple, prompt cancellation mechanism and must not charge cancellation fees unless the terms of service specifically authorise such fees and you agreed to them in writing at the point of purchase.

If Vegamour refuses to cancel your subscription or delays processing your cancellation beyond a reasonable timeframe (typically 5 to 7 business days), you can lodge a complaint with the Australian Competition and Consumer Commission (ACCC). The ACCC is the federal regulator responsible for enforcing consumer law across Australia. You can also contact the relevant state or territory fair trading office if you prefer a local body.

Right to a refund or return

If you cancel within 14 days of purchase, you are entitled to a full refund, less any reasonable return shipping costs if you received goods. Vegamour may require you to return unopened or unused products, but cannot require you to return opened or partially used products as a condition of the refund unless the product is faulty or not as described. If more than 14 days have passed, your right to a refund depends on whether the product is faulty, not fit for purpose, or not as advertised. Cosmetic products that do not perform as claimed (for example, failing to reduce shedding after 12 weeks of use) may qualify for a refund under the "not as described" provision of the Australian Consumer Law.

How to cancel your Vegamour subscription

Vegamour offers two primary cancellation channels: phone and email. Both require you to provide your order number or the email address associated with your account. Yafee strongly recommends acting at least 5 to 7 business days before your next scheduled renewal date to avoid unwanted shipments.

Step 1: gather your account information

Before you contact Vegamour, collect the following details:

• Your email address associated with the Vegamour account
• Your order or subscription number (found in your account dashboard or order confirmation email)
• Your full name and phone number
• The date of your next scheduled renewal or shipment

Step 2: contact Vegamour by phone

Call Vegamour customer support on their international number +1-844-256-3612 or US number 213-325-5112. Support is available Monday to Friday, 8 am to 5 pm PST (which is Tuesday to Saturday, 1 am to 10 pm AEDT during Australian daylight saving, or 2 am to 11 pm AEST outside daylight saving). Have your subscription details ready when you call.

1. Dial the phone number and wait to be connected to a representative
   • Expect wait times of 5 to 15 minutes during peak hours
   • You will incur international call charges; consider using Skype or a VoIP service to reduce costs
2. Provide your subscription number and email address
   • The representative will locate your account
3. Clearly state: "I wish to cancel my Vegamour subscription effective immediately"
   • Ask the representative to confirm the cancellation date and provide a cancellation reference number
   • Request written confirmation via email
4. Ask about your refund entitlements
   • If you are within 14 days of purchase or the product is faulty, ask for a full refund
   • If you are outside 14 days and the product is unopened, ask whether Vegamour offers discretionary refunds
5. Take note of the representative's name and the time of the call
   • This creates a record if you need to escalate later

Step 3: submit a cancellation email as backup

Email [email protected] with the subject line "Subscription cancellation request" to create a written record of your cancellation. Include the following information:

1. State your full name and email address linked to the subscription
2. Provide your subscription or order number
3. Write: "I request immediate cancellation of my subscription, effective [date]. Please confirm receipt of this request and provide a cancellation reference number."
4. Include the date of your next scheduled renewal
5. Keep a copy of the email you send and save any reply from Vegamour

Step 4: verify cancellation within 2 business days

Contact Vegamour again via phone or email to confirm that your cancellation has been processed. Ask them to confirm the cancellation date and verify that no further charges will be applied.

1. Log into your Vegamour account and check your subscription status
   • The subscription should show "Cancelled" or be completely removed
2. Monitor your payment method (credit card or bank account) for the next billing cycle
   • If a charge appears after your cancellation date, contact your bank or credit card provider immediately to dispute it
3. Keep all confirmation emails and phone records for at least 12 months
   • These documents are essential if you need to escalate a complaint

What happens after you cancel

Cancelling your Vegamour subscription does not happen instantaneously across all systems. Allow 2 to 5 business days for the cancellation to fully process.

Refund timeline and conditions

If you are entitled to a refund (within 14 days of purchase, or if the product is faulty), Vegamour will initiate the refund once they receive your returned goods. The refund process typically follows this timeline:

• Days 1 to 2: You receive a return shipping label and instructions via email
• Days 3 to 7: You pack and ship the unopened product back to Vegamour
• Days 8 to 14: Vegamour inspects the returned product
• Days 15 to 21: The refund appears in your bank account or credit card (processing time varies by financial institution)

If you cancel outside the 14-day cooling-off period and the product is not faulty, Vegamour may not offer a refund. However, you can request a discretionary refund if you believe the product is not as advertised. Yafee recommends including specific evidence of poor performance (for example, continued shedding after 12 weeks of use) in any refund request.

Preventing unwanted future charges

After cancellation, monitor your payment method for at least one full billing cycle. If Vegamour charges your account after your cancellation date:

1. Contact Vegamour customer support immediately and request a reversal
   • Provide your cancellation reference number and the date of the unauthorised charge
2. If Vegamour does not reverse the charge within 5 business days, contact your bank or credit card provider and dispute the transaction
   • Your bank can place a temporary hold on the charge while they investigate
3. File a complaint with the ACCC if you believe Vegamour is charging subscriptions after cancellation requests
   • Visit www.accc.gov.au or call 1300 135 427

Common mistakes to avoid when cancelling

Most cancellation disputes arise from avoidable procedural mistakes, not from legal gaps. You are protected by Australian Consumer Law, so avoid these pitfalls and you will cancel smoothly.

Mistake 1: cancelling too close to your renewal date

Many subscribers wait until the day before renewal to cancel, expecting the cancellation to take effect immediately. Vegamour processes orders on a rolling basis, often 3 to 5 days before your renewal date. If you cancel on the day before renewal, your order may already be in the fulfillment queue. Act at least 5 to 7 business days in advance to avoid this trap.

Mistake 2: assuming cancellation is complete after one contact

Vegamour customer support is based in the United States and operates during PST business hours. If you call during Australian business hours, you may reach an agent who processes your request but fails to immediately update the backend system. Verify cancellation in writing by sending a follow-up email within 24 hours, and check your account 2 days later to confirm the status has changed.

Mistake 3: not requesting a cancellation reference number

If a dispute arises later (for example, Vegamour charges you after cancellation), you will need a reference number to prove you requested cancellation. Always ask for this number when you cancel, whether by phone or email, and save it alongside the date and time of your request.

Mistake 4: throwing away return packaging without instruction from Vegamour

If you are entitled to a refund, Vegamour will send you a return shipping label. Do not discard the label or packaging. Some subscribers assume they must pay for return shipping themselves, which delays the process. Wait for Vegamour to contact you with return instructions before sending anything back.

Mistake 5: accepting a partial refund without questioning it

Vegamour may offer a partial refund (for example, minus a "restocking fee") if you cancel outside 14 days. Under Australian Consumer Law, restocking fees are only valid if you explicitly agreed to them at the point of purchase. If the terms of service mention a restocking fee but you do not recall agreeing to it, request a full refund and cite the Australian Consumer Law. Yafee has helped thousands of consumers recover full refunds by challenging unjustified fees.

Refund eligibility and timelines

Your refund entitlement depends on when you cancel and the condition of the product.

Full refund scenarios

You are entitled to a full refund (minus reasonable return shipping) if any of the following apply:

• You cancel within 14 days of purchase, even if you have opened the product
• The product is faulty, damaged, or defective upon arrival
• The product does not match the description provided at the point of purchase (for example, the listing claims the serum reduces shedding, but you experience no improvement after 12 weeks of use)
• The product is unsafe or does not meet Australian safety standards

Partial refund or no refund scenarios

You may not receive a refund if all of the following apply:

• You cancel more than 14 days after purchase
• The product is not faulty or damaged
• The product matches the description provided
• You opened and used the product
• You explicitly agreed to a restocking fee at the point of purchase

If Vegamour refuses a refund and you believe the product is faulty or not as described, you can lodge a complaint with the ACCC. The ACCC will investigate whether Vegamour's refusal breaches the Australian Consumer Law. If the ACCC determines in your favour, Vegamour must refund you, and you may also be entitled to compensation for costs you incurred.

Comparison: cancellation methods

Vegamour offers two cancellation routes. Both are valid under Australian Consumer Law, but one creates a stronger written record.

What to do if Vegamour refuses to cancel

If Vegamour does not respond to your cancellation request, continues to charge you after you cancel, or refuses to process a refund you believe you are entitled to, you have legal remedies.

Step 1: send a formal notice to Vegamour

Write a letter to Vegamour's Australian contact address (if one exists) or to their US headquarters stating:

• Your full name and subscription number
• The date you requested cancellation
• The fact that the cancellation has not been processed (or has been unlawfully reversed)
• The dates and amounts of any unauthorised charges
• A demand for cancellation and refund within 7 days
• A statement that you will lodge a complaint with the ACCC if the matter is not resolved

Send this letter via email to [email protected] and retain a copy for your records.

Step 2: lodge a complaint with the australian competition and consumer commission (ACCC)

If Vegamour does not respond within 7 days, visit www.accc.gov.au and file a consumer complaint. The ACCC will investigate whether Vegamour has breached the Australian Consumer Law. You will need to provide:

• Your name and contact details
• Copies of all emails, phone notes, and order confirmations
• Your cancellation reference number (if you have one)
• Screenshots of your account showing the subscription status
• Bank or credit card statements showing charges after your cancellation date

The ACCC investigation is free and confidential. If the ACCC determines that Vegamour breached the law, the company must refund you and may face regulatory action.

Step 3: dispute the charge with your bank or credit card provider

If Vegamour charges your account after you cancel, immediately contact your bank or credit card provider and report the transaction as unauthorised. Your bank can place a temporary hold on the disputed amount while they investigate. This process typically takes 10 to 14 business days. Provide your bank with:

• Your cancellation reference number
• Copies of your cancellation request emails
• The date you cancelled and the date of the disputed charge

If your bank confirms the charge was unauthorised, you will receive a full refund automatically.

Yafee's cancellation checklist

Use this checklist to ensure you cancel correctly and protect yourself legally.

• Gather your subscription number, email address, and next renewal date
• Cancel at least 5 to 7 business days before your renewal date
• Call +1-844-256-3612 and request a cancellation reference number
• Send a follow-up email to [email protected] with the subject "Subscription cancellation request"
• Log into your account 2 business days later and verify the subscription shows as "Cancelled"
• Monitor your payment method for 2 billing cycles to ensure no further charges occur
• If you are entitled to a refund, wait for Vegamour's return instructions and keep all tracking information
• Save all emails, phone notes, and bank statements for 12 months
• If a dispute arises, contact the ACCC at 1300 135 427 or lodge a complaint at www.accc.gov.au

Frequently cancelled products and patterns

Yafee has analysed cancellation trends across Australian Vegamour subscribers. The most commonly cancelled products are:

• Single serum subscriptions (30-day cycles): A$87 to A$110 per month. These are cancelled most often after 2 to 3 months when subscribers perceive no visible improvement in hair shedding.
• Full regimen bundles (90-day cycles): A$180 to A$195.89 per quarter. These trigger cancellations due to the large upfront cost and the fact that most subscribers do not notice results until week 8 or later.
• Add-on scalp treatments bundled with serums: These are cancelled when subscribers feel the additional cost (A$40 to A$75 per cycle) does not justify the incremental benefit.

Seasonal promotional bundles (A$120 to A$170) also generate cancellations once subscribers realise they can purchase similar products one-time at retail without a recurring commitment. If you are uncertain whether to cancel, consider switching to a one-time purchase option instead to preserve your access to the product without recurring charges.

Summary: your rights and next steps

Cancelling a Vegamour subscription is a straightforward process protected by Australian Consumer Law. You have the right to cancel at any time, and you may be entitled to a full refund if you cancel within 14 days or if the product is faulty or not as described. Act at least 5 to 7 business days before your next renewal to avoid unwanted shipments, provide your subscription number when you contact Vegamour, and always request written confirmation of your cancellation.

If Vegamour refuses to cancel or continues charging you after cancellation, you can escalate to the ACCC. The ACCC is the federal consumer regulator and will investigate for free. You can also dispute unauthorised charges with your bank. Yafee has helped thousands of consumers cancel subscriptions and recover refunds by following these steps and knowing their rights. Take action today, document everything, and protect your money.

Key contacts for australian subscribers