How to cancel Sculptique and stop unwanted recurring charges

What Sculptique is and why subscriptions catch people off guard

Sculptique markets dietary supplement capsules designed to reduce the appearance of cellulite and support lymphatic drainage. The company operates from the United States and ships internationally to Australia, advertising a 60-day money-back guarantee. At checkout, you can choose single-bottle or multi-bottle purchase options. However, many customers discover their initial order has enrolled them in an automatic recurring delivery plan without clear, upfront disclosure. This is where confusion starts and where guidance from Yafee becomes essential.

The critical issue centres on how Sculptique's checkout process defaults to monthly shipments unless you actively cancel before your first renewal date. For Australian cardholders, charges process in AUD or are converted from USD by your bank, often with a currency markup applied by your card issuer. Understanding this structure before you cancel will protect you and ensure your refund request is handled correctly.

How sculptique's billing structure works

Sculptique uses a repeat-delivery model linked to its initial purchase funnel. When you buy from the site, you select how many bottles you want upfront. The system often defaults to automatic monthly shipments unless you actively cancel before your first renewal date. Your credit card statement will show charges on a recurring basis, typically monthly, until you submit a formal cancellation request.

Australian cardholders often see USD charges converted to AUD at the time of transaction, plus a currency conversion fee applied by their bank. This means the amount you see on your statement may differ from the advertised USD price. Always verify your billing statement to confirm the exact charge amount before you escalate a dispute with your bank or the company.

Why australian customers cancel Sculptique

Customers report several concrete reasons for cancelling. Unexpected recurring charges appear without warning, orders arrive slowly or fail to arrive, adverse reactions occur after using the product, or customers simply change their mind after trying the first bottle. Many people describe confusion about whether an initial single-bottle purchase included an ongoing subscription commitment.

Yafee has assisted hundreds of Australian consumers in navigating this exact situation. If you recognise yourself in any of these circumstances, the steps outlined in this guide will help you cancel efficiently and secure a refund where applicable.

Your consumer rights under australian law

Australian consumer protections apply to your Sculptique purchase, regardless of where the company is based or how it markets its products.

What the australian consumer law says about subscriptions

Under the Australian Consumer Law (Part 3-2 of the Competition and Consumer Act 2010), you have rights if a subscription was not clearly disclosed before you agreed to it. The Australian Competition and Consumer Commission (ACCC) defines "clearly disclosed" to mean that subscription terms and the renewal date appear prominently during checkout, not buried in fine print or auto-selected checkboxes.

If Sculptique's checkout process did not make the recurring charge obvious-for example, if the renewal terms were hidden below the fold, in small text, or pre-ticked without your active consent-you have grounds to dispute the charge through your bank or pursue a refund directly from the company. Consequently, the burden falls on Sculptique to prove that you agreed to the ongoing subscription in full knowledge of the terms.

Furthermore, under the Australian Consumer Law, if the product arrives faulty, is not of acceptable quality, or does not match the description on the product page, you can request repair, replacement, or a full refund within a reasonable timeframe. The ACCC publishes guidance on what constitutes "acceptable quality" and enforces these standards across all suppliers selling to Australian consumers.

Your legal position

You have the right to cancel a Sculptique subscription at any time if the renewal terms were not clearly and prominently disclosed before purchase. You also have the right to a full refund within 60 days under Sculptique's advertised guarantee, and separately, under the Australian Consumer Law if the product is faulty or not of acceptable quality. If Sculptique refuses to honour either of these rights, you can lodge a complaint with the ACCC or escalate the matter to your credit card issuer for a chargeback.

The 60-day guarantee as a refund lever

Sculptique advertises a 60-day money-back guarantee. This is a contractual promise separate from your statutory rights under the Australian Consumer Law. If you contact the company within 60 days of your purchase and request a refund, you can rely on this guarantee as your primary refund pathway.

To invoke the guarantee, you must provide proof of your purchase (your original order confirmation email) and state that you wish to return the product or request a refund. Sculptique's customer service team is obligated to honour this promise. However, if the company refuses to honour the guarantee, you can escalate to your bank or lodge a complaint with the ACCC.

Keep this timeline in mind: you have 60 days from your order date to act on the guarantee. After 60 days, the guarantee expires, though your statutory rights under the Australian Consumer Law may still apply if the product is faulty or misleading.

How to cancel your Sculptique subscription

Sculptique requires written cancellation, and the company provides a postal address and email contacts for this purpose. The most reliable method combines postal notification with email confirmation and a follow-up phone call. This multi-channel approach creates a documented paper trail that protects you if a dispute arises later.

Gather your account information before you start

Before you begin the cancellation process, locate your original order confirmation email and note the following details:

• Your order number (found in your confirmation email or account dashboard)
• Your full name as it appears on the order
• Your billing email address and phone number
• The date you placed the order
• The amount charged for the initial purchase

Having this information ready will speed up the cancellation process and allow you to reference your account precisely when communicating with Sculptique's customer service team.

Step 1: prepare your written cancellation request

Draft a formal cancellation letter that includes the following information:

1. Your full name and the email address associated with your Sculptique account
2. Your order number and the date you placed the order
3. A clear statement: "I hereby request cancellation of my Sculptique subscription effective immediately"
4. Your request for confirmation of cancellation in writing
5. A request for a full refund if you are within the 60-day guarantee period

Keep the letter brief and factual. Do not include emotional language or lengthy explanations; simply state your intent to cancel. This letter will serve as your primary evidence of cancellation if Sculptique later claims it did not receive your request.

Step 2: send your cancellation letter by certified mail

Print your cancellation letter and send it to Sculptique's official business address by Australia Post certified mail or a courier service that provides proof of delivery (such as Express Post). Include your return address so Sculptique can send you a written cancellation confirmation.

Certified mail provides a delivery receipt that proves you sent the letter and the date it arrived. Keep this receipt and any tracking documentation in a safe folder. If Sculptique later claims it did not receive your cancellation request, this proof of delivery will be essential.

The cancellation address is: Sculptique, 1951 North East 163rd Street, Suite 100, North Miami Beach, Florida 33162, USA. Although Sculptique is US-based, this is the official address for all customer service requests, including cancellations.

Step 3: send a cancellation email to customer service

Send an email to [email protected] with the same information included in your postal letter. Use a clear subject line: "Cancellation Request-Order [Your Order Number]". In the email body, repeat your order number, full name, and cancellation request. Request written confirmation of your cancellation within 5 business days.

Email creates an instant, timestamped record. If Sculptique responds and confirms your cancellation, you have documentation. If the company does not respond within 5 business days, you have evidence that you made a good-faith attempt to cancel and the company failed to acknowledge your request.

Step 4: follow up with a phone call

Call Sculptique customer service at (305) 702-0285 and ask to speak with a representative about your cancellation request. Provide your order number and confirm that you have sent both a postal letter and an email requesting cancellation. Ask the representative to note your cancellation request in their system and confirm that no further charges will be applied to your account.

When you call, be polite but firm. Write down the name of the representative you speak with, the time of the call, and a summary of what they told you. If they confirm your cancellation, ask them to send a confirmation email to you immediately after the call.

Step 5: monitor your bank account for recurring charges

After you submit your cancellation request, monitor your credit card or bank account carefully over the next 2-3 billing cycles. Recurring charges should stop within one full billing cycle. If a charge appears after you have cancelled, dispute it immediately with your bank.

When you dispute a charge with your bank, provide copies of your cancellation letter, the certified mail receipt, your email to [email protected], and a summary of your phone call (including the date, time, and representative's name). Most banks will reverse unauthorised recurring charges if you provide evidence that you cancelled the subscription in good faith.

What to do after you cancel

You have taken the right steps-now protect yourself from future disputes.

Keep all documentation

Retain copies of every piece of correspondence related to your Sculptique account and cancellation request. This includes:

• Your original order confirmation email
• Your cancellation letter (a copy of what you sent)
• The certified mail receipt and tracking information
• A copy of your cancellation email and any response from customer service
• A written summary of your phone call (date, time, representative's name, what was discussed)
• Screenshots of any bank statements showing the charges

Store these documents in a dedicated folder on your computer or cloud storage. If a dispute arises later, you will have everything you need to prove you cancelled in accordance with the company's procedures.

Request written confirmation of refunds

If Sculptique agrees to a refund, ask for written confirmation of the refund amount and the date it will be processed. Request that they provide a refund reference number. Refunds typically take 5-10 business days to appear in your account, but this varies depending on your bank.

If a refund does not appear after 10 business days, contact your bank and ask them to investigate the delayed refund. Provide the reference number and confirmation email from Sculptique as evidence that the refund was authorised.

Watch for reactivation attempts

After cancellation, do not reorder from Sculptique for at least 6 months. Some companies attempt to reactivate cancelled subscriptions if a customer places a new order, assuming the subscription remains valid. By waiting, you reduce the risk of accidental re-enrolment in a subscription plan.

Refund eligibility and timelines

Your refund eligibility depends on when you cancel and the reason for your cancellation.

Within 60 days: the money-back guarantee applies

If you cancel within 60 days of your original purchase date, Sculptique's advertised 60-day money-back guarantee applies. You are entitled to a full refund of your purchase price, minus any return shipping costs Sculptique may charge. To claim this refund, provide proof of cancellation and your willingness to return the product (or confirm that you will not be returning it, as policies vary).

After 60 days: australian consumer law protections remain

If you cancel after the 60-day guarantee expires, you may still be entitled to a refund under the Australian Consumer Law if you can demonstrate that:

• The product is faulty or defective
• The product is not of acceptable quality (durability, safety, appearance, performance)
• The product does not match the description or representations made on Sculptique's website
• The subscription renewal terms were not clearly disclosed at the point of sale

Consequently, the 60-day guarantee is not your only refund pathway. If Sculptique refuses a refund after the guarantee expires, you can pursue a complaint with the ACCC or escalate to your credit card issuer.

Common mistakes to avoid

You are not alone in navigating subscription cancellations-thousands of Australian consumers face this challenge every year. Avoid these costly errors.

Do not rely on email alone

Email is easy to overlook or accidentally mark as spam. Always combine email with a certified postal letter and a phone call. The three-channel approach ensures that Sculptique cannot claim it did not receive your cancellation request.

Do not assume silence means cancellation

If Sculptique does not respond to your cancellation request, do not assume your subscription has been cancelled. Always verify by checking your next billing cycle. If a charge appears, immediately dispute it with your bank and reference your documented cancellation attempts.

Do not discard your proof of payment

Keep your credit card statement, order confirmation email, and bank records for at least 12 months after you cancel. If a dispute arises, your bank or the ACCC will ask for these documents as evidence of your original transaction and cancellation request.

Do not ignore a recurring charge after cancellation

If a charge appears on your statement after you have cancelled, contact your bank immediately. Do not assume it is a billing error or that it will reverse automatically. Act within 60 days of the unauthorised charge to have the best chance of a reversal.

When to escalate to regulatory authorities

If Sculptique refuses to cancel your subscription or honour your refund request, escalate your complaint to the appropriate regulatory body.

Lodge a complaint with the australian competition and consumer commission

The ACCC investigates complaints about unfair subscription practices and misleading advertising. If Sculptique used unclear language about recurring charges or buried subscription terms in fine print, the ACCC wants to know. You can lodge a free complaint on the ACCC website (accc.gov.au) under "Report a consumer issue".

Provide the ACCC with copies of your cancellation attempts, correspondence with Sculptique, and evidence of the unauthorised charges. The ACCC will review your complaint and may take action against Sculptique if the company is breaching the Australian Consumer Law on a widespread basis.

Request a chargeback from your bank

Contact your credit card issuer or bank and request a chargeback for unauthorised recurring charges. A chargeback is a formal dispute initiated by your bank on your behalf. Provide your bank with copies of your cancellation letter, certified mail receipt, email correspondence, and phone call summary. Your bank will investigate and, if satisfied that you attempted to cancel in good faith, will reverse the charges and credit your account.

The chargeback process typically takes 30-60 days. Your bank will notify you of the outcome. If Sculptique disputes the chargeback, your bank will contact you for additional evidence.

Pricing and billing comparison

Understanding what you paid and what charges may recur helps you calculate refund entitlements.

Note: All amounts are approximate and converted from USD. Your actual charges may vary depending on currency exchange rates and your bank's markup on foreign transactions. Check your bank statement for the exact amount charged.

How yafee can help you stay protected

Subscription cancellations can be stressful, especially when you are unsure of your legal rights or how to communicate with an overseas company. Yafee has helped thousands of Australian consumers understand their cancellation options and secure refunds from companies like Sculptique.

Yafee provides clear, step-by-step guidance on cancellation procedures, your statutory rights under Australian law, and escalation paths if a company refuses to honour your request. Whether you need help drafting a cancellation letter, understanding the ACCC complaint process, or pursuing a chargeback with your bank, Yafee breaks down the legal framework into actionable steps.

Visit Yafee.com today to access free guides, cancellation templates, and expert advice on subscription disputes. Yafee is committed to helping you take control of your recurring charges and protect your finances.

Key points to remember

Cancelling your Sculptique subscription requires documented communication across multiple channels. In accordance with Australian Consumer Law, Sculptique must have clearly disclosed the recurring subscription terms before you agreed to them. If the company failed to do so, you have the right to cancel and request a refund at any time.

The 60-day money-back guarantee provides your strongest refund pathway if you act quickly. Beyond 60 days, your statutory rights under the Australian Consumer Law still protect you if the product is faulty, not of acceptable quality, or the subscription terms were not clearly disclosed.

Document every cancellation attempt, monitor your bank account after you cancel, and escalate to the ACCC or your bank if Sculptique refuses to honour your cancellation or refund request. You have legal rights as an Australian consumer, and companies selling to you are obligated to respect them.

Sculptique's official address for cancellations is: Sculptique, 1951 North East 163rd Street, Suite 100, North Miami Beach, Florida 33162, USA. Send your cancellation letter by certified mail and follow up with email to [email protected] and a phone call to (305) 702-0285.

Thousands of Australian consumers have successfully cancelled their Sculptique subscriptions and recovered refunds by following these steps. Yafee has helped many of them navigate the process and understand their legal position. You can do the same-start your cancellation today and reclaim control of your recurring charges.