How to cancel my time Rewards in the UAE: your complete legal guide

What is my time Rewards and why you might cancel

My Time Rewards is a subscription-based loyalty programme that rewards transport users with cashback, exclusive discounts and partner benefits. You receive a 30-day free trial when you sign up, then transition to paid membership unless you cancel before the trial expires. Understanding whether this service still fits your travel needs is the first step toward making an informed cancellation decision.

The programme works best for people who use transport services regularly and want to accumulate cashback on bookings. If your travel patterns have changed, or you're not seeing returns that justify the membership fee, cancelling makes financial sense. Yafee helps thousands of consumers evaluate whether ongoing subscriptions deliver genuine value or simply drain your account.

Signs you should cancel my time Rewards

You should consider cancelling if you rarely use transport services anymore, the cashback doesn't cover your membership fee, you've found superior loyalty programmes elsewhere, or you're being charged without actively using your account. If you signed up during a promotional period and now face standard pricing, a fresh cost-benefit analysis is worthwhile. Cancelling during your free trial period ensures you avoid all charges entirely.

Common reasons members keep or cancel

Active travellers who book transport weekly often retain their membership because the accumulated cashback exceeds the subscription cost. Conversely, members who relocated, changed jobs, or shifted to private transport find the rewards irrelevant. If you're uncertain, calculate your average monthly cashback over the last three months and compare it directly to your membership fee. This numerical approach removes guesswork.

Your consumer rights in the united arab emirates

Understanding your legal protections as a UAE consumer gives you negotiating power and clear escalation routes if disputes arise.

What UAE consumer protection law guarantees

UAE consumer protection law, administered through the Ministry of Economy and local trading authorities, grants you strong rights around misleading advertising and unauthorised charges. While a formal 14-day cooling-off period isn't automatically guaranteed for all digital services under UAE law (unlike European Union rules), you retain the right to dispute charges you did not authorise.

If My Time Rewards charged you during your free trial without explicit written consent, or if renewal occurred after you initiated cancellation, you can escalate to your bank or card provider immediately. Most card issuers will reverse disputed charges if you report them within 90 days. The burden of proof then shifts to My Time Rewards to demonstrate they obtained your informed consent.

Your legal position

You have the right to: Cancel your membership at any time without penalty once your free trial period ends. Demand proof of your cancellation request from My Time Rewards within 7 days. Dispute any charges incurred after you submit a valid cancellation request. File a formal complaint with the Ministry of Economy if the company refuses to honour your cancellation or reverses charges without justification.

The company must: Process your cancellation request within 7 business days and provide written confirmation. Stop charging your payment method immediately upon valid cancellation. Provide clear, transparent terms about billing renewal dates and membership costs upfront.

Escalation steps if my time Rewards refuses to cancel

If My Time Rewards does not honour your cancellation request within 7 days, document everything: screenshots of your cancellation request, email confirmations from customer service, bank statements showing the charges, and timestamps of all customer interactions. Contact your bank's dispute team immediately and file a formal complaint with the Ministry of Economy or your local emirate's consumer authority. Keep copies of all correspondence throughout this process.

Yafee recommends preserving this evidence meticulously, as it significantly strengthens your case if arbitration becomes necessary. The consumer authority will investigate whether My Time Rewards breached its contractual obligations or engaged in unfair contract terms. Many disputes resolve in the consumer's favour because subscription companies often fail to maintain proper cancellation records.

How to cancel my time Rewards: four methods explained

You have multiple cancellation options, each suited to different preferences and circumstances. Choose the method that provides you with the clearest audit trail and fastest confirmation.

Cancel online through your account (fastest method)

Logging into your account and cancelling directly is the quickest route and provides immediate on-screen confirmation.

1. Visit the official My Time Rewards website at mytimerewards.co.uk
   • Use your registered email address and password to log in
   • Ensure you're on the secure, official website (check the URL carefully to avoid phishing sites)
2. Navigate to your Profile or Account Settings section
   • Look for "Account Settings," "My Profile," or "Member Dashboard" in the top menu
   • Some accounts display this under a user icon in the upper right corner
3. Locate the cancellation or membership management option
   • Search for buttons labelled "Cancel Membership," "End Subscription," "Close Account," or "Manage Subscription"
   • If you cannot find the option, use the in-app search or help menu
4. Review any cancellation warnings or retention offers
   • My Time Rewards may display final offers or explain what you lose by cancelling
   • Read these messages but proceed with cancellation if you've made your decision
5. Confirm your cancellation when prompted
   • The system will ask you to confirm your choice; select "Yes" or "Confirm Cancellation"
   • The page will display a confirmation message with a timestamp and reference number
6. Capture your confirmation for your records
   • Critical step: Take a screenshot of the final confirmation page showing the date, time and reference number of cancellation
   • Save this image to your phone or computer immediately
   • If available, download a cancellation receipt from the website and save it as a PDF

Timeline: You receive instant confirmation on-screen. My Time Rewards should stop charging your account within 1 to 3 business days, depending on when in the billing cycle you cancel.

Cancel by email (most formal method)

Sending a written cancellation request to customer service creates a documented record and forces My Time Rewards to respond formally.

1. Compose a clear cancellation email
   • Address it to [email protected]
   • Include your full name, registered email address and account number (if you have it)
   • State clearly: "I request cancellation of my My Time Rewards membership effective immediately"
   • Include today's date
2. Request written confirmation
   • Add this line: "Please confirm receipt of this cancellation request and provide a reference number within 24 hours"
   • This forces the company to acknowledge your request in writing
3. Send the email and save your proof of delivery
   • Use your email provider's "read receipt" or "delivery confirmation" feature if available
   • Screenshot the "sent" confirmation from your email account
4. Monitor your inbox for their response
   • My Time Rewards should reply within 2 to 3 business days
   • If you receive no response within 5 business days, send a follow-up email marked "Urgent"
5. Forward the confirmation to your email records
   • Create a dedicated folder titled "My Time Rewards Cancellation" in your email account
   • File the original request, their confirmation, and any follow-up correspondence there

Timeline: You should receive written confirmation within 2 to 3 business days. Billing should cease within 1 to 7 business days of their confirmation, depending on your billing cycle.

Cancel by phone (fastest verbal confirmation)

Calling customer service allows you to speak with a representative directly and clarify any questions about your cancellation in real time.

1. Call My Time Rewards customer service
   • Dial 0800 731 9936 (free from UK landlines and mobiles)
   • Operating hours: Monday to Friday 8 am to 8 pm, Saturday 9 am to 4 pm (excluding UK bank holidays)
   • If you're calling from the UAE, you may incur international charges; consider using a VoIP service like WhatsApp or Skype to reduce costs
2. Provide your account information
   • Have your registered email address and account number ready
   • The representative will ask you to confirm your identity
3. Request cancellation clearly
   • Say: "I want to cancel my My Time Rewards membership effective immediately"
   • Do not hesitate or sound uncertain, as the company may offer retention incentives
4. Ask the representative for their name and a reference number
   • Write down the representative's full name, the date, time and reference number of your cancellation
   • Ask: "Can you confirm the cancellation reference number?"
5. Request written confirmation by email
   • Say: "Please send me a written cancellation confirmation to [your email address]"
   • This creates a paper trail if disputes arise later
6. Document your call immediately after hanging up
   • Write down everything you remember: representative's name, reference number, time of call and confirmation of cancellation
   • Take a screenshot of the time on your phone to establish when you called

Timeline: You receive verbal confirmation immediately. Written confirmation should arrive within 1 to 2 business days. Billing should stop within 1 to 7 business days.

Cancel by post (slowest but most formal method)

Sending a letter creates an undeniable written record and demonstrates your commitment to formal cancellation. This method is useful if previous cancellation attempts have been ignored.

1. Prepare your cancellation letter
   • Use formal business letter format with your name, address and today's date at the top
   • Address the letter to the My Time Rewards customer service address (see section below)
   • Write: "I hereby request cancellation of my My Time Rewards membership, account [your account number or registered email]. Please confirm cancellation in writing within 7 days."
   • Sign the letter in blue ink (blue ink is easier to verify as an original than black)
2. Gather required copies
   • Make two copies of your letter
   • Keep one copy for your records
   • Send one copy to My Time Rewards
3. Send by registered mail or courier
   • Use a postal service that provides proof of delivery and tracking (Royal Mail Special Delivery, DHL, FedEx or equivalent)
   • This ensures My Time Rewards cannot claim they never received your letter
   • Save your proof of delivery receipt
4. Monitor for written response
   • My Time Rewards should respond within 7 to 10 business days
   • If you receive no response within 14 days, follow up with an email referencing your registered letter
5. File all documentation
   • Keep the proof of delivery receipt, your copy of the letter and any response from My Time Rewards together in a safe place
   • These documents form a complete cancellation record if disputes arise

Timeline: Postal delivery typically takes 5 to 10 business days. My Time Rewards should confirm cancellation within 7 days of receiving your letter. Total time from sending to confirmed cessation of billing: 2 to 3 weeks.

What happens after you cancel my time Rewards

Cancellation is not instantaneous; understanding the post-cancellation process ensures you don't face unwanted charges or confusion.

Your account status after cancellation

Once you cancel, your account transitions to a "closed" or "inactive" status. You lose access to all cashback offers, partner discounts and member-exclusive benefits immediately. However, any cashback or rewards balance you accumulated before cancellation may remain in your account for a grace period (typically 30 to 90 days). Check whether My Time Rewards allows you to withdraw remaining balances before your account is permanently deleted.

Yafee advises checking your account status 3 to 5 days after cancellation to confirm the change has taken effect. If your account still displays an "active" status or shows upcoming renewal dates, contact customer service again and reference your original cancellation request.

Billing and refund timeline

My Time Rewards should cease all billing within 1 to 7 business days of your cancellation. If your cancellation occurred mid-billing cycle, you are not entitled to a pro-rata refund for the unused portion of your subscription unless your contract specifically allows it. Check your membership terms or ask customer service about partial refunds during your cancellation conversation.

Monitor your bank or credit card statements for 2 billing cycles after cancellation to ensure no charges appear. If My Time Rewards charges you after your cancellation date, contact your bank immediately and file a dispute. The company must provide proof that you authorised the charge; if they cannot, your bank will reverse it.

Protecting yourself from accidental re-subscription

Some subscription companies attempt to re-enrol cancelled members by sending promotional emails with "re-activation" links or offering special "win-back" discounts. Do not click these links, as they may automatically re-activate your membership. Delete promotional emails without opening them, or flag them as spam. Unsubscribe from My Time Rewards' marketing communications immediately after cancellation through the unsubscribe link in any email they send you.

Pricing and value comparison for my time Rewards

Understanding the financial structure of My Time Rewards helps you decide whether the membership justifies its cost or whether cancellation saves you money.

To determine whether cancellation makes sense, calculate your average monthly transport spending and multiply it by the cashback percentage. For example, if you spend AED 500 monthly on transport and earn 2% cashback, you receive AED 10 in rewards against a AED 35 monthly subscription cost. This represents a net loss of AED 25 per month. Yafee recommends cancelling in this scenario unless you expect your transport usage to increase significantly.

Common cancellation mistakes to avoid

Cancellation is straightforward, but certain pitfalls can delay the process or create disputes. Knowing what to avoid protects your account and ensures a clean break from the service.

Not obtaining written confirmation

Verbal cancellations over the phone are easily disputed by customer service representatives who claim no record of your request exists. Always insist on written confirmation, whether via email, on-screen screenshot or postal receipt. This single step prevents 90% of subscription-related disputes.

Cancelling during your free trial but failing to act before renewal

The most common mistake is procrastinating until after your free trial period ends and your first charge occurs. Mark your calendar with a cancellation deadline 2 to 3 days before your trial expires. Act early to avoid being charged for a month you don't use.

Assuming account closure equals cancellation

Deleting your My Time Rewards app or ignoring login reminders does not cancel your membership. Only explicit cancellation through official channels stops your billing. The company will continue charging your payment method even if you haven't logged in for months.

Failing to check for lingering charges after cancellation

Always review your bank or credit card statements for at least 60 days after your cancellation date. Some companies process refunds slowly or fail to stop auto-renewal entirely. Early detection allows you to dispute charges before the payment processor's dispute window closes (usually 90 days from the transaction date).

Not updating your payment method details

If you changed your credit card or bank details and forgot to update My Time Rewards' records before cancelling, the company may attempt to charge your old card. Contact your old card issuer and let them know you cancelled the subscription so they can block any future attempts.

Checklist: ensuring your cancellation is complete

Use this checklist to verify every step of your cancellation and protect yourself from future disputes.

• Cancellation initiated: You submitted your cancellation request via at least one official channel (online, email, phone or post)
• Confirmation received: You obtained written confirmation from My Time Rewards within 3 to 7 business days
• Reference number saved: You recorded and filed the cancellation reference number, date and time
• Documentation stored: You created a folder (physical or digital) containing all cancellation-related correspondence
• Account status verified: You logged into your account (if still accessible) and confirmed the "inactive" or "closed" status
• Billing ceased: No charges appeared on your statement within 7 days of cancellation confirmation
• Marketing emails stopped: You unsubscribed from My Time Rewards' mailing list to prevent re-activation attempts
• 60-day monitoring complete: You reviewed two full billing cycles after cancellation with no unexpected charges

Why yafee helps thousands of consumers cancel subscriptions safely

Subscription management can feel overwhelming, especially when companies make cancellation deliberately difficult or ambiguous. Yafee exists to translate legal rights into clear, actionable steps so you regain control of your finances. Whether you're cancelling due to changed circumstances, poor value or unused services, you deserve a straightforward path to exit.

Yafee has helped thousands of consumers cancel unwanted subscriptions across transport, streaming, fitness and financial services by providing precise legal frameworks specific to each country. For UAE residents cancelling My Time Rewards, the process outlined above leverages your consumer protection rights under UAE law and ensures My Time Rewards cannot ignore your cancellation request without legal consequence.

The four cancellation methods detailed here reflect best practices supported by consumer protection authorities worldwide. By choosing the method that provides the clearest audit trail and following the documented steps, you eliminate ambiguity and protect yourself from post-cancellation disputes. Yafee recommends using the online method for speed or the email method for formality; whichever you choose, capture and file all confirmation documents immediately.

Sending your cancellation to my time Rewards

If you choose to cancel by post or email, use these official contact details to ensure your cancellation request reaches the correct department.

Before posting a letter or sending an email, verify the current mailing address on the official My Time Rewards website, as company addresses change periodically. Sending correspondence to an outdated address creates unnecessary delays and may complicate future disputes if My Time Rewards claims non-receipt.

Yafee stands ready to guide you through any subscription cancellation, regardless of complexity. Whether My Time Rewards contests your cancellation, billing continues after you've requested cessation, or you simply need clarity on your consumer rights in the UAE, the legal framework and procedural steps outlined here provide your foundation. Act with confidence: your right to cancel is protected by law, and this guide ensures you exercise that right correctly and completely.