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Frequently asked questions
Cancel Strikingly: Your Step-by-Step Guide
How to cancel Strikingly in the UAE: your complete legal and practical guide
Understanding Strikingly and your subscription
Strikingly is a subscription-based website builder that enables you to create responsive single-page and multi-page websites without coding expertise. The platform appeals to small business owners, freelancers, and entrepreneurs who value intuitive drag-and-drop editing, responsive templates, and integrated domain registration and hosting. You choose from three tiered plans-Limited, Pro, and VIP-each offering increasing numbers of websites, pages, and transaction fee reductions.
Your decision to cancel Strikingly may stem from budget constraints, discovery of a more suitable platform, outgrown business requirements, or simply a change in strategic direction. At Yafee, we recognise that subscription management requires clarity and confidence. Understanding your cancellation options, your consumer rights under UAE law, and the refund timeline ensures you exit cleanly and retain control over your digital expenses.
Common reasons to cancel Strikingly
You might cancel if the platform's features no longer align with your growing business needs, if you have migrated your site to a more advanced website builder, or if the recurring monthly or annual charge no longer fits your budget. Some users find Strikingly limiting for complex e-commerce operations, advanced customisation, or high-transaction-volume businesses. Others discover competing platforms with superior customer support or lower pricing. Whatever your circumstance, Yafee helps you navigate the cancellation process with clarity and protect your legal standing.
What Strikingly offers and when it works best
Strikingly excels at simplicity: its editor requires no technical knowledge, templates load instantly, and you can connect a custom domain with one click. However, the platform is optimally suited for modest online portfolios, service landing pages, and small online stores. If your business demands multi-currency transactions, advanced inventory management, or complex automation workflows, Strikingly may constrain your growth. Understanding this distinction before cancelling prevents regret and informs whether you should downgrade to a cheaper plan instead.
Strikingly pricing in the UAE: what you pay in AED
Strikingly quotes all prices in USD and charges your payment method in USD, regardless of your location in the UAE. To calculate your actual cost in UAE Dirhams (AED), multiply the USD price by the current exchange rate, typically 3.67 to 3.73 AED per USD.
Plan breakdown and annual costs in AED
| Plan name | Monthly billing (USD) | Annual billing (USD) | Approx. annual cost (AED) | Best for |
|---|---|---|---|---|
| Limited | USD 12.00 | USD 8.00 | ~AED 295 | One small website, basic online presence |
| Pro | USD 20.00 | USD 16.00 | ~AED 590 | Multiple websites, expanded pages, lower fees |
| VIP | USD 59.00 | USD 49.00 | ~AED 1,800 | Unlimited sites and pages, zero transaction fees |
| Free trial | Complimentary | 14 days | Free | Test Strikingly risk-free before commitment |
Strikingly does not display AED pricing on its website. Always verify your actual charge by reviewing your bank statement or account billing history to confirm the converted amount and any applied exchange-rate markup.
Should you cancel Strikingly or downgrade instead?
Before initiating cancellation, evaluate whether downgrading to a cheaper plan better serves your needs and budget.
Downgrade versus cancellation: weighing your options
If you still use Strikingly but wish to reduce spending, downgrading from VIP to Pro or from Pro to Limited preserves your website data, avoids the re-setup burden, and maintains your domain connection. Downgrading takes effect on your next billing cycle and typically generates a prorated credit if you have already paid for the current period. Conversely, full cancellation removes your website from Strikingly's servers (usually after a grace period of 30 days), terminates all future charges, and requires you to export your content before deletion occurs. At Yafee, we recommend assessing both paths before submitting a cancellation request, as re-launching a migrated site elsewhere demands time and technical effort.
Factors that favour cancellation over downgrade
Cancel rather than downgrade if you have already migrated your website to another platform, if Strikingly's cheapest plan still exceeds your budget, or if you plan to consolidate all your digital properties elsewhere. Cancellation is irreversible after the grace period expires, so ensure you have backed up all website content, exported your email subscriber lists (if applicable), and downloaded any analytics reports before proceeding. Yafee advises documenting your cancellation date and confirmation number for future reference should disputes arise over refunds or unauthorised charges.
Your consumer rights in the UAE under federal law
The UAE Consumer Protection Law grants you specific rights and remedies when managing digital subscriptions, ensuring fair treatment and transparent billing.
What UAE federal law no. 24 of 2006 protects you from
Under UAE Federal Law No. 24 of 2006 (Consumer Protection Law), you hold the right to cancel a subscription within a reasonable timeframe if the service materially fails to match the description provided at the point of sale. You also retain the right to receive clear, transparent billing information before any charge is deducted from your payment method. If Strikingly continues to charge your account after you submit a cancellation request, or if the company refuses to process your cancellation without legitimate cause, you may file a formal complaint with the UAE General Authority of Islamic Affairs (GAIA) or pursue a chargeback through your bank or payment provider.
Your legal position when cancelling Strikingly
You are entitled to cancel your Strikingly subscription at any time without penalty, provided you comply with the cancellation methods specified in Strikingly's terms of service. Once your cancellation is confirmed, Strikingly must cease all future charges immediately. If the company continues to bill you after confirmation, you have grounds to dispute the charges with your bank or credit card provider under consumer protection principles. UAE law presumes that any unauthorised charge constitutes a breach of the vendor's obligation to honour your cancellation request. Consequently, the burden falls on Strikingly to prove that charges were legitimate and authorised. At Yafee, we recommend retaining all cancellation confirmations, email receipts, and bank statements as evidence should you need to escalate a dispute.
How to cancel Strikingly: three methods
Strikingly provides three distinct cancellation routes, each with different processing timelines and confirmation protocols.
Method one: cancel through your Strikingly account (recommended)
The online cancellation method is the fastest, most reliable route and generates an immediate digital confirmation. Follow these steps:
- Log in to your Strikingly account using your registered email address and password.
- Visit the Strikingly login page and enter your credentials.
- If you have forgotten your password, click "Forgot password" and follow the email recovery link.
- Navigate to the account settings section.
- Click on your profile icon or "My Account" in the dashboard menu.
- Select "Account Settings" or "Billing" from the dropdown menu.
- Locate the "Cancel Plan" or "Subscription" section.
- Scroll to the "Billing" or "Plans" section within Account Settings.
- You will see your current plan tier (Limited, Pro, or VIP) and a "Cancel" or "Manage Subscription" button.
- Click the cancel button and review the cancellation prompt.
- Strikingly will display a confirmation message asking you to confirm your decision.
- The prompt may offer you a discounted renewal or downgrade option; ignore these if you are determined to cancel.
- Confirm your cancellation by clicking "Yes, cancel my plan" or the equivalent button.
- Your cancellation is processed immediately, and the system generates a confirmation email.
- Save or print this confirmation email as proof of cancellation.
- Verify that your billing page now shows "No active plan" or a cancelled status.
- Return to your Account Settings to confirm the change is reflected.
- Your website will remain accessible for a grace period (typically 30 days) before permanent deletion.
Method two: cancel by email to Strikingly support
If you encounter technical difficulties logging in or prefer a documented paper trail, contact Strikingly support directly via email. This method takes 2 to 5 business days but provides written confirmation.
- Compose a clear cancellation email to [email protected].
- Use a subject line such as "Request to cancel my Strikingly subscription-[your account email]."
- Address the email to the Strikingly support team.
- Include the following information in your email body:
- Your registered account email address.
- Your current plan tier (Limited, Pro, or VIP).
- Your billing cycle start date and next billing date (visible in your account).
- A brief reason for cancellation (optional but helpful for Strikingly's feedback).
- Your request that all future charges cease immediately upon receipt of this email.
- Send the email and retain a copy for your records.
- Document the date and time you send the email.
- Note the email address you send from and the subject line for reference.
- Monitor your email for a confirmation response from Strikingly.
- Strikingly typically responds within 2 to 5 business days.
- Save the confirmation email in a dedicated folder or print it for your records.
- Verify that no new charges appear on your next billing cycle.
- Check your account settings 24 hours after receiving confirmation.
- Review your bank statement on the scheduled next billing date to ensure no charge occurred.
Method three: cancel by registered mail (formal notice)
If email and online methods fail or if you wish to create a formal legal record, send a registered letter to Strikingly's official mailing address. This method is slowest but creates undeniable proof of your cancellation request.
- Identify Strikingly's registered business address.
- Check Strikingly's website footer or "Contact Us" page for the official mailing address.
- For UAE-based inquiries, verify that the address is the company's principal office or UAE representative.
- Draft a formal cancellation letter.
- Use official letter format with your name, address, and date at the top.
- Clearly state "Formal Notice of Subscription Cancellation" in the subject line.
- Include your account email, plan tier, and billing dates.
- Request written acknowledgment and immediate cessation of charges.
- Send the letter via registered mail with proof of delivery.
- Visit your local UAE postal office or use a courier service such as FedEx or DHL.
- Request a tracked delivery receipt and keep proof of postage.
- Wait for a response from Strikingly.
- Allow 10 to 14 business days for the letter to reach Strikingly and for the company to respond.
- If no response arrives, escalate to the UAE General Authority of Islamic Affairs with your proof of registered mail.
What happens to your website after cancellation
Once you cancel, Strikingly will not immediately delete your website. Instead, the company maintains your site in a read-only state for a grace period, typically 30 days, during which you can export your content before permanent deletion.
The cancellation grace period and data retention
After your cancellation is confirmed, your website remains live for approximately 30 days. During this grace period, you can still access your website to download your content, export your pages as HTML files, save your images and media, and export any subscriber email lists or contact forms you have collected. You cannot edit or publish new content during this grace period, but read-only access allows you to preserve all your work before final deletion. After 30 days elapse, Strikingly permanently removes your website from its servers, and recovery becomes impossible. Consequently, Yafee strongly advises you to export all content immediately after confirming your cancellation, even if you do not plan to migrate your site to another platform.
Steps to export your website content
Complete these actions during the 30-day grace period to prevent permanent data loss:
- Log in to your Strikingly account using your registered credentials.
- You retain read-only access throughout the grace period.
- Download or export all website pages as HTML files.
- Use your web browser's "Save as" function to save each page as an HTML file.
- Alternatively, take screenshots of each page for reference.
- Export all media files (images, videos, documents).
- Right-click on each image and select "Save image as" to download to your computer.
- Download any PDFs or downloadable assets you have uploaded.
- Export any form submissions or subscriber lists.
- Navigate to your forms or mailing list sections and download the data as a CSV or Excel file.
- Save these files in a secure location on your computer or cloud storage.
- Verify that all files are saved successfully.
- Check that downloads completed and files are not corrupted.
- Organize exported files into a clearly labelled folder for future reference.
Refunds, proration, and billing after cancellation
Your entitlement to a refund depends on your billing cycle, the date you cancel, and Strikingly's refund policy as stated in its terms of service.
When Strikingly issues prorated credits
If you pay for an annual plan and cancel before the year concludes, Strikingly typically calculates a prorated credit based on the days remaining in your billing period. For example, if you prepaid USD 49 for an annual VIP plan and cancel after 6 months, you may receive a credit of approximately USD 24.50 for the unused portion. This credit is usually applied as account credit rather than a cash refund. If your account credit exceeds zero when you cancel, contact Strikingly support to request a refund to your original payment method or to apply the credit to a future subscription renewal.
Monthly billing and refund timelines
If you pay month-to-month and cancel mid-cycle, you generally do not receive a refund for the remainder of the month. Your cancellation takes effect at the end of your current billing cycle, and no new charges appear on the following cycle. For example, if your billing cycle renews on the 15th of each month and you cancel on the 20th, you retain access until the 14th of the following month, and no charge occurs on the 15th. Conversely, if you cancel on the 14th-one day before renewal-your access ends that evening, but the next-day renewal charge may still post if Strikingly's payment processing occurs before your cancellation is fully registered in its system. At Yafee, we recommend cancelling at least 48 hours before your next billing date to ensure the charge does not process.
Disputing unauthorised charges post-cancellation
If Strikingly charges your account after you have submitted and received confirmation of your cancellation, you have the right to dispute the charge with your bank or credit card provider. Contact your bank's fraud or billing dispute department and provide the following evidence:
- Your cancellation confirmation email from Strikingly or your screenshot of the cancelled account status.
- The date and time of your cancellation request.
- Your bank statement showing the unauthorised charge date and amount.
- Any email correspondence with Strikingly support confirming your cancellation.
Your bank will initiate a chargeback investigation and, if successful, reverse the charge to your account within 5 to 10 business days. UAE consumer protection law presumes that any charge occurring after a documented cancellation request is unauthorised, so your bank's burden of proof rests with Strikingly to justify the charge. Yafee has helped thousands of consumers recover unauthorised charges by documenting their cancellation requests and responding promptly to bank inquiries.
Common mistakes to avoid when cancelling
Cancellation is straightforward when you follow the correct procedure, but several missteps can delay the process or lead to unexpected charges.
Mistake one: assuming your website deletes immediately
Many users believe their website disappears instantly upon cancellation. In reality, Strikingly preserves your site for 30 days, during which you can still download your content. If you do not export your data during this grace period, permanent deletion occurs and recovery becomes impossible. Set a calendar reminder on the day you cancel to prompt you to export all files before the grace period expires.
Mistake two: cancelling without exporting your email subscriber list
If you have collected email addresses through a contact form or mailing list signup, export this data before cancellation. Once your website is deleted, access to your subscriber list ceases. Losing this list means losing direct communication channels with your audience. Export all contact data immediately after confirming your cancellation.
Mistake three: relying on email cancellation without follow-up verification
Email-based cancellations are reliable but not instantaneous. If you cancel via email and receive no confirmation within 5 business days, send a follow-up email or log in to your account to verify the cancellation status. Do not assume silence equals approval; some cancellation requests become lost in support queues. Proactive verification prevents unexpected charges on your next billing cycle.
Mistake four: cancelling without checking your next billing date
Before submitting your cancellation, identify your next billing date. If the date is imminent (within 48 hours), consider waiting until after that charge processes, then cancelling immediately. Alternatively, cancel now but monitor your bank statement closely to ensure no charge occurs. Strikingly's system may not synchronise instantly, and a charge posted before your cancellation fully propagates through their servers would then require a chargeback dispute.
Mistake five: not retaining cancellation confirmation documents
Preserve your cancellation confirmation email, screenshots of your cancelled account status, and any registered mail receipt for at least one year. These documents protect you in the event of future disputes over refunds or unauthorised charges. Yafee recommends creating a dedicated folder on your computer for all subscription-related contracts and cancellation confirmations.
After cancellation: next steps and site migration
Once you cancel and export your content, you are ready to migrate your website to a new platform or to take your business in a different direction.
Migrating your website to a new platform
If you have exported your Strikingly website as HTML files, you can import these files into competing platforms such as Wix, Squarespace, WordPress.com, or Shopify, depending on your needs. Most modern website builders accept HTML imports and can automatically map your old page structure to their native formats. Before initiating migration, review the new platform's import functionality and test the process with one page to ensure formatting and images transfer correctly. Some platforms charge a one-time migration fee (typically USD 50 to USD 300) for professional migration services, which may be worth the cost if your website is large or complex.
Cancelling your domain if you registered it through Strikingly
If you registered your domain through Strikingly, cancelling your website subscription does not automatically cancel your domain. You must manage your domain separately through Strikingly's domain management interface or transfer the domain to an external registrar such as GoDaddy or Namecheap. If you do not renew your domain or transfer it elsewhere before expiration, it becomes available for purchase by the general public. Typically, domain renewal costs USD 10 to USD 15 per year. Check your domain renewal date in your Strikingly account and plan your next steps before that date arrives.
Reconciling your final bill
After cancellation, verify your final bill by checking your account transaction history and your bank statement. Your final charge should occur only if you were billed on a day your account was still active. Any charge occurring after your cancellation confirmation date is erroneous and should be disputed with your bank. Document the date of your cancellation confirmation and cross-reference it against the billing date shown in your bank statement to ensure accuracy.
Refund policy comparison and what to expect
Understanding how Strikingly's refund practice compares to competing platforms helps you evaluate whether cancellation aligns with your expectations.
Strikingly refund policy versus competitors
| Platform | Monthly refund policy | Annual refund policy | Cancellation timeline |
|---|---|---|---|
| Strikingly | No refund; credit only | Prorated credit for unused months | Immediate via account; 2-5 days via email |
| Wix | 14-day money-back guarantee | Prorated credit after 14 days | 2-3 business days |
| Squarespace | 14-day money-back guarantee | Prorated credit after 14 days | Immediate online; 3-5 days email |
| WordPress.com | No refund; credit only | Prorated credit for unused months | Immediate online cancellation |
| Shopify | No refund; credit only | Prorated credit for unused months | Immediate online; escalation to support |
Strikingly's refund policy aligns with most budget-tier website builders: account credits are issued for unused portions of annual plans, but no cash refunds are offered for monthly cancellations. If you require a cash refund rather than account credit, contact Strikingly support explicitly requesting a refund to your original payment method and explain your reason. While Strikingly is not obligated to grant this request, many support agents approve cash refunds when customers provide compelling justification.
Checklist: confirm your cancellation is complete
Use this checklist to verify that your Strikingly cancellation has been fully processed and no future charges will occur.
- Confirm your cancellation was submitted via your preferred method (online, email, or registered mail).
- Retain your cancellation confirmation email or registered mail proof of delivery.
- Verify that your account now displays "No active plan" or a cancelled status.
- Export all website content, images, and subscriber data during the 30-day grace period.
- Check your next scheduled billing date in your bank account or credit card statement.
- Monitor your bank account for 60 days after cancellation to ensure no unauthorised charges occur.
- If your account held a credit balance, contact Strikingly support to request a refund to your payment method.
- Transfer your domain to a new registrar or renew it through Strikingly if you wish to retain it.
- Close or deactivate any automated payment methods linked to your Strikingly account if applicable.
Key takeaways: your cancellation roadmap
Cancelling Strikingly is a straightforward process when you follow the correct steps and understand your consumer protections under UAE law. Online cancellation through your account remains the fastest and most reliable method, generating an immediate confirmation. Email cancellation takes 2 to 5 business days but creates a documented record. Registered mail serves as a formal notice if email and online methods fail. You retain a 30-day grace period to export all website content before permanent deletion occurs. Under UAE Federal Law No. 24 of 2006, you hold the right to cancel at any time without penalty and to dispute unauthorised charges through your bank. Yafee has helped thousands of consumers cancel subscriptions with confidence and without hidden charges. Document your cancellation request, retain all confirmation emails, and verify that your account status has changed to cancelled. If Strikingly continues to charge your account after confirmation, escalate your complaint to the UAE General Authority of Islamic Affairs or file a chargeback dispute with your bank.
Contact information and further support
Should you encounter difficulties cancelling Strikingly or require escalation, use the following contact methods:
- Strikingly support email: [email protected]
- Strikingly account settings: Log in to your account and navigate to "My Account" or "Account Settings."
- UAE General Authority of Islamic Affairs (GAIA): For formal consumer complaints regarding refusals to cancel or unauthorised charges, file a complaint through GAIA's official website or visit your local emirate's consumer protection office.
- Your bank or credit card provider: Dispute unauthorised charges by contacting your bank's fraud or billing dispute department.
Yafee's contract law specialists remain available to guide you through your cancellation process and protect your consumer rights. At Yafee, we understand that subscription management demands clarity, and we have helped thousands of consumers cancel services, recover unauthorised charges, and navigate digital vendor disputes with precision and confidence. Contact Yafee today to ensure your cancellation is executed correctly and your legal position is protected.
Important warning
- Yafee cannot guarantee that the recipient will process your request.
- Yafee cannot guarantee the accuracy of content modified by the user.
- Yafee cannot prevent the recipient from disputing the legal scope.
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