Yafee is an independent certified electronic mail service. We are neither affiliated with, nor partners of, nor mandated by Lightricks, whose name is mentioned solely to identify the recipient of your letter. The trademarks and logos cited belong to their respective owners.
Unlimited Yafee Premium: promotional offer at AED 3.83 for 48h, then AED 208.25 per month with no commitment
SLMDJTAC
Over 30,000 users trust us
Cancel your subscription
Lightricks in 2 minutes
A 100% personalised cancellation letter, legally compliant and sent by registered mail with acknowledgement of receipt.
GDPR compliant
Your data is secureFast & effective
Processed within 24hResults guaranteed
Refund if refused48h satisfaction-or-refund guarantee
1Letter type
2Your details
3Payment
100% secure payment
They already cancelled Lightricks
Join thousands of satisfied users
SLMDJTAC30K
over 30,000users trust us
How does it work?
Cancel your Lightricks subscription with zero hassle
1
Fill in the form
Give us your details and those of your Lightricks subscription.
2
We write your letter
Our team drafts a 100% personalised, legally compliant cancellation letter.
3
We send it for you
Sent by registered mail with acknowledgement to Lightricks. Nothing else for you to do.
Legal and compliant
Our letters follow consumer law and GDPR.
Fast
Your letter is sent within 24 business hours.
Real-time tracking
Follow your request from your personal space.
Results guaranteed
Full refund if Lightricks refuses your cancellation.
Frequently asked questions
Cancel Lightricks: The Right Way to Stop Your Subscription
How to cancel your Lightricks subscription in UAE: a legal guide with step-by-step instructions
Understanding Lightricks and your right to cancel
Lightricks produces professional creative editing applications-Facetune, Lightleap, Quickshot and Videoleap-that millions of users rely on for photo and video enhancement. Most Lightricks subscriptions function as in-app purchases through Apple App Store or Google Play, meaning your billing, renewals and cancellation occur on those platforms rather than directly with Lightricks. If you have decided that premium creative tools no longer fit your needs, budget or workflow, cancelling your subscription quickly and cleanly is straightforward when you follow the correct procedure. At Yafee (yafee.com), we specialise in helping consumers navigate subscription cancellations across every platform, and Lightricks users frequently ask us the same question: how do I stop this charge without complications or losing access before my next billing cycle?
Why you might cancel Lightricks
Your decision to cancel is valid regardless of circumstance. You may be trimming your digital subscription expenses, switching to a cheaper creative tool, discovering underused features, or simply moving to alternative software. Understanding your cancellation rights under UAE consumer protection law gives you confidence and control throughout the process.
How Lightricks billing differs from direct subscriptions
Unlike services you subscribe to directly on a merchant website, Lightricks subscriptions are hosted and billed through app store platforms. When you purchase Facetune Unlimited or Lightleap Premium, your payment goes to Apple or Google first; they handle renewal billing, payment processing and refund requests. Lightricks does not directly charge your card or bank account in most cases. Consequently, your subscription management dashboard splits between the Lightricks app itself and your Apple or Google subscription management panel. This structure is crucial: you cancel through the app store, not through Lightricks customer service.
Your consumer rights under UAE law
UAE consumer protection legislation grants you specific rights when cancelling digital subscriptions and requesting refunds.
Your legal position
Under UAE Consumer Protection Law (Federal Law No. 24 of 2006), you have the right to cancel a distance contract-which includes digital subscriptions-within fourteen calendar days of the transaction date without penalty, provided you have not consumed the service. For Lightricks subscriptions purchased through app stores, Apple and Google operate under their own refund policies, which are stricter. Apple typically offers refunds within 45 days of purchase if you request them through their system; Google Play offers the same window. If a company breaches your cancellation rights or refuses a legitimate refund, you may escalate your complaint to the UAE Ministry of Economy (Consumer Protection Department) at 043 313 999 or submit a formal complaint online at the official Ministry portal (www.moe.gov.ae).
How the 14-day cancellation window works
The fourteen-day period begins on the date you complete your purchase in the app store, not when you first download the app. You must cancel within this window to claim a full refund under UAE law. This window applies even if you have used the service during that period. Once fourteen days have passed, you have paid for the subscription tier and cannot claim a statutory refund unless the service is defective or the company is in breach of contract. Nevertheless, you retain the right to cancel any future renewal billing at any point-there is no time limit on preventing future charges.
Your right to cancel future renewals at any time
Distinct from the 14-day refund window, you have an absolute legal right to cancel automatic renewal of your subscription before your next billing date. This right exists under UAE e-commerce consumer law and the app store terms of service. You do not need to provide a reason, justify your cancellation or contact customer service if you use the official cancellation method through your app store account. Cancelling before your renewal date prevents the next charge entirely.
Lightricks pricing structure in AED
Lightricks offers multiple pricing tiers across its four main apps, each with monthly, annual and lifetime options.
| App and plan | Price in AED | Billing cycle |
|---|---|---|
| Facetune Unlimited Access | AED 22.99 to AED 299.99 | Monthly, annual or lifetime |
| Facetune Retouch and Enhance | AED 37.99 to AED 299.99 | Monthly or annual selective tools |
| Lightleap Unlimited Access | AED 14.99 to AED 299.99 | Monthly, annual or lifetime |
| Quickshot Unlimited Access | AED 799.99 | One-time or annual legacy access |
| Videoleap Premium | Variable tiered pricing | Monthly or annual |
How to cancel your Lightricks subscription
You cancel Lightricks subscriptions through your app store account, not directly through Lightricks, using one of four methods depending on your device and payment platform.
Cancel through apple app store (fastest method for iPhone and iPad)
If you purchased your Lightricks subscription on an iPhone, iPad or Mac, Apple handles your renewal billing and you cancel directly in Settings or the App Store app. This is the fastest and most reliable cancellation method for iOS users.
- Open the App Store app on your iPhone, iPad or Mac.
- On iPhone or iPad, tap the profile icon (your silhouette) in the top right corner.
- On Mac, click your name or profile picture in the top right of the App Store window.
- Select Subscriptions from the menu that appears.
- You will see a list of all active subscriptions linked to your Apple ID.
- Find the Lightricks app name in the list (Facetune, Lightleap, Quickshot or Videoleap).
- Tap or click the app name to open its subscription details.
- Select Cancel Subscription at the bottom of the screen.
- Apple will display a cancellation confirmation and offer you the option to continue if you change your mind.
- Confirm your cancellation by tapping Confirm or the equivalent button.
- Your subscription will end at the end of your current billing period.
- You retain full access to premium features until that date.
- Check your email for a confirmation receipt from Apple.
- Apple will send a cancellation confirmation within minutes of your request.
- Keep this receipt for your records.
Cancel through google play (fastest method for android devices)
If you purchased your Lightricks subscription on an Android device via Google Play, Google handles renewal billing and you cancel through your Google Play account. This method works identically to Apple's process.
- Open the Google Play Store app on your Android device.
- You can also access this through a web browser at play.google.com.
- Tap your profile icon in the top right corner.
- On a web browser, click the profile picture in the top right.
- Select Manage subscriptions from the menu.
- This displays all subscriptions associated with your Google account.
- Find and tap the Lightricks app (Facetune, Lightleap, Quickshot or Videoleap).
- Open the subscription details page for the app you want to cancel.
- Tap Cancel subscription at the bottom of the details screen.
- Google will ask you to confirm your cancellation.
- Confirm your cancellation by tapping Cancel Subscription on the confirmation dialog.
- Your subscription ends at the end of your current billing cycle.
- You retain access to all premium features until that date.
- Check your email for confirmation from Google Play.
- Google sends a cancellation confirmation receipt immediately.
Cancel by contacting Lightricks support directly
Although app store cancellation is fastest, you may contact Lightricks customer support directly if you encounter technical issues or prefer written confirmation. This method takes longer but creates a documented record of your request.
- Visit the Lightricks support page at support.lightricks.com.
- Alternatively, open the Lightricks app and navigate to Settings or Help.
- Select Contact Us or email [email protected].
- Lightricks provides email and in-app chat support channels.
- Write a clear cancellation request email stating:
- Your full name and the email address associated with your account.
- The app name (Facetune, Lightleap, Quickshot or Videoleap).
- Your subscription plan (Monthly, Annual or Lifetime).
- Your request to cancel all future renewals effective immediately.
- Send your email and retain a copy for your records.
- Lightricks typically responds within 2-3 business days.
- Once you receive confirmation from Lightricks, verify that the subscription is cancelled in your Apple or Google account.
- Do not rely solely on Lightricks confirmation; confirm cancellation through your app store account to be certain.
Cancel via in-app settings (if available)
Some Lightricks apps display a subscription management button within the Settings or Account section of the app itself. This method varies by app version and operates as a shortcut to your app store subscription panel.
- Open the Lightricks app (Facetune, Lightleap, Quickshot or Videoleap).
- Locate the Settings icon, usually a gear symbol at the bottom or top of the screen.
- Navigate to Account, Subscription or Manage Subscription.
- Not all app versions display this option; if you do not see it, proceed to the app store method instead.
- Tap Manage Subscription if the option appears.
- This typically redirects you to your Apple App Store or Google Play subscription management page.
- Complete cancellation using the app store method described above.
- In-app shortcuts simply open the official app store interface; the cancellation process itself occurs in your app store account.
Timeline and processing of your cancellation
Understanding when your cancellation takes effect protects you from unexpected charges.
Cancellation processing time
When you cancel through Apple App Store or Google Play, your cancellation takes effect immediately in the system. Nevertheless, your access to premium features continues until the end of your current billing cycle. For example, if you cancel on 15 July and your renewal date is 30 July, you retain full access to all premium tools until 30 July at 23:59 UTC. Your next charge does not occur. If you cancel via Lightricks support email, allow 2-3 business days for response and confirmation; during this time, your subscription may renew if your cancellation request arrives after your billing date has passed.
Access after cancellation
You do not lose access to your subscription immediately upon cancellation. Your app continues to function at its current premium level until the end of your billing period. On the day after your subscription expires, the app reverts to its free tier. You can view photos and videos you created during your premium period, but you cannot use premium editing tools unless you resubscribe.
Refund claims and your options
Refunding a charge differs from cancelling future renewals; you pursue refunds through your app store, governed by different timelines and conditions.
Requesting a refund within 45 days
Apple and Google both permit refund requests within 45 days of the initial purchase. In accordance with their consumer protection policies, you may request a full refund if you purchased your Lightricks subscription within the last 45 days and believe you have not received the service as advertised or have changed your mind.
- For Apple refunds:
- Visit reportaproblem.apple.com and sign in with your Apple ID.
- Find the Lightricks subscription charge in your purchase history.
- Select "Report a Problem" and choose "I would like a refund for this purchase."
- Select a reason from the dropdown (defective or not as described, or I changed my mind).
- Submit your request and await email confirmation from Apple within 24-48 hours.
- For Google Play refunds:
- Open Google Play Store and navigate to Manage subscriptions.
- Tap the Lightricks subscription.
- Select "Report an issue" and describe your concern.
- Google reviews your case and notifies you of their decision within 48 hours.
Refunds after 45 days
Once 45 days have elapsed from your purchase date, Apple and Google do not automatically grant refunds under their standard policies. At this point, your only recourse is to file a complaint with the UAE Ministry of Economy if you believe the company violated your consumer rights. This is where the expertise of Yafee becomes valuable: our team helps you document your complaint and escalate it through official channels if necessary.
Common mistakes when cancelling Lightricks
Cancelling a subscription can feel straightforward, but several pitfalls delay or prevent successful cancellation. Yafee has seen hundreds of Lightricks cancellations; here are the most frequent errors users make and how to avoid them.
Mistake 1: contacting Lightricks instead of your app store
Many users email Lightricks support asking them to cancel their subscription, only to discover weeks later that the app renewed because Lightricks cannot directly access or cancel app store subscriptions. Lightricks support staff can advise you, but they cannot process a cancellation on your behalf-only Apple or Google can. Always cancel directly through your app store account first; contact Lightricks only if you encounter technical issues with the cancellation process itself.
Mistake 2: deleting the app instead of cancelling the subscription
Deleting the Lightricks app from your device does not cancel your subscription or stop the renewal charge. Your subscription remains active on Apple or Google's servers, and your next billing date will trigger a charge even though the app no longer appears on your phone. You must cancel the subscription through your app store account independently of whether the app is installed on your device.
Mistake 3: missing the billing renewal date
If you intend to claim a refund, you must cancel within 45 days of purchase. If you intend only to stop future charges, you must cancel before your renewal date. Many users discover their renewal has occurred the day after the fact, making them ineligible for a refund under the 45-day window. Set a calendar reminder for two days before your renewal date to ensure you cancel in time.
Mistake 4: not obtaining written confirmation
If you cancel via email to Lightricks support without also cancelling through your app store, you may have no proof of your cancellation request if a charge occurs later. Always obtain confirmation from Apple or Google-they send automatic email receipts. If you contact Lightricks support, reply to their confirmation email asking for written acknowledgement that your subscription has been cancelled in their system.
Mistake 5: assuming free trial credits count as cancellation
Some Lightricks users receive free trial credits or promotional access codes. Accepting these credits does not automatically deactivate your paid subscription. You must cancel both your paid subscription and any trial period separately if you do not intend to be charged when the trial expires.
After your Lightricks cancellation
Cancelling your subscription is complete, but several follow-up steps ensure you avoid future charges and retain access to your content.
Verify cancellation in your app store account
Do not assume your cancellation has processed simply because you clicked the cancel button. Log into your Apple or Google account and navigate to your subscriptions list. Your Lightricks app should no longer appear in the active subscriptions section. If it still appears, contact your app store support immediately.
Document your cancellation confirmation
Screenshot or save the confirmation email from Apple or Google. If a disputed charge appears on your billing statement later, this confirmation proves you cancelled within the required timeframe. Yafee recommends archiving all subscription confirmations, cancellations and refund requests in a dedicated folder for your records.
Check your bank or card statement on renewal date
Monitor your payment method on the date your subscription would have renewed. You should see no Lightricks charge. If a charge appears despite cancellation, contact your app store support within 48 hours and provide your cancellation confirmation as evidence. You have grounds to dispute the charge if you cancelled before the billing date.
Export or save your creative content
Before your premium access expires, download or export any photos and videos you created using premium Lightricks features. Once your subscription ends, you lose access to certain editing capabilities, and content stored only in the Lightricks cloud may become inaccessible. Save your work to your device or cloud storage you control.
Comparing Lightricks cancellation methods
Each cancellation method has distinct advantages depending on your situation and device type.
| Cancellation method | Processing time | Written confirmation | Best for |
|---|---|---|---|
| Apple App Store (iOS/Mac) | Immediate | Yes, automatic email receipt | iPhone, iPad and Mac users |
| Google Play (Android) | Immediate | Yes, automatic email receipt | Android phone and tablet users |
| Lightricks support email | 2-3 business days | Yes, if requested in reply | Users who prefer direct communication or encounter app store issues |
| In-app Settings shortcut | Immediate (if available) | Yes, redirects to app store receipt | Users who want single-tap access from within the app |
When to escalate your complaint to UAE authorities
If you cancel as instructed but continue to receive charges, or if Apple and Google refuse your refund claim without valid reason, you have grounds to escalate your complaint to the UAE Ministry of Economy Consumer Protection Department.
Filing a formal complaint
Contact the UAE Ministry of Economy at 043 313 999 (phone) or visit www.moe.gov.ae to file a consumer complaint online. Provide your cancellation confirmation, proof of attempted cancellation, and evidence of any disputed charges. The Ministry investigates allegations that companies violate consumer rights under Federal Law No. 24 of 2006. This agency has enforcement power and can compel refunds or payment cessation. Yafee has observed that formal Ministry complaints often result in rapid resolution because companies prioritise compliance with official regulatory bodies.
Disputing charges with your bank or payment provider
If an app store charge appears on your bank statement after you cancelled your subscription, you may dispute the charge directly with your bank or card issuer. Provide your bank with your cancellation confirmation, proof that you submitted the cancellation request before the billing date, and documentation that the charge occurred anyway. Most banks refund disputed subscription charges within 30 days when you supply clear evidence of cancellation.
Summary and your next steps
Cancelling your Lightricks subscription in UAE is straightforward when you follow the app store method that matches your device. You cancel through Apple App Store for iPhone, iPad and Mac; through Google Play for Android devices; or by contacting Lightricks support if you prefer written documentation. Your cancellation takes effect immediately, though your access continues until your renewal date passes. Under UAE consumer protection law, you have fourteen days to claim a full refund and unlimited time to prevent future charges. If a disputed charge occurs after cancellation, escalate your complaint to the UAE Ministry of Economy.
Yafee has helped thousands of consumers cancel subscriptions across every platform, and we understand that navigating multiple app store interfaces and refund policies creates confusion. Whether you cancel through Apple, Google or Lightricks support, ensure you obtain written confirmation and verify the cancellation in your account settings. Document everything: screenshots, confirmation emails and your cancellation date. If you encounter resistance or unexpected charges, Yafee's guides provide the legal framework and contact information you need to enforce your consumer rights effectively. Your decision to cancel is valid, and the process is within your control when you take these steps systematically.