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Frequently asked questions
Cancel Hiya: The Right Way to Stop Unwanted Charges
How to cancel Hiya in the UAE and stop automatic weekly charges
What is Hiya and why you might want to cancel
Hiya is a mobile call-screening app that identifies and blocks unwanted calls, protecting your phone from spam and fraudulent contact attempts. The service integrates directly with your device's call settings and uses a database of known spam numbers to label or block suspicious incoming calls before they reach you.
In the UAE, Hiya operates through in-app purchases and recurring subscriptions rather than traditional monthly contracts. You can purchase coin packages ranging from 600 to 3,500 coins for one-time use, or subscribe to the Weekly Card at AED 2.99 per week for premium call-blocking features. Many UAE users initially find the service valuable, then discover they no longer need the protection or prefer built-in device features instead.
Whether you have switched phones, found a better alternative, or simply wish to stop the automatic weekly charges, Yafee has created this guide to walk you through cancellation step by step. Taking control of your subscriptions protects your budget and ensures unwanted charges do not continue after you stop using a service.
Common reasons to cancel Hiya
You might cancel because weekly charges continue appearing on your account despite forgetting the subscription existed. Perhaps you switched to a different device or phone number and no longer require call-blocking protection. You may have discovered that your phone's built-in call-blocking system works equally well without the recurring cost. Some users simply prefer to manage incoming calls manually rather than rely on algorithmic filtering.
Why monitoring subscriptions matters in the UAE
Small weekly charges like AED 2.99 accumulate quickly without notice. Over one year, the Hiya Weekly Card costs AED 155.48, funds you could redirect to savings or other priorities. Reviewing your app store purchase history and active subscriptions monthly helps you catch forgotten services before they drain your account balance.
Your consumer rights when cancelling Hiya in the UAE
The UAE provides robust consumer protection legislation that grants you specific rights when managing digital subscriptions and in-app purchases, ensuring you can cancel confidently.
UAE consumer protection law and digital subscriptions
Under UAE Consumer Protection Law (Federal Law No. 24 of 2006), you possess the right to cancel any contract within a cooling-off period if the purchase was not conducted in person. For app store purchases and digital subscriptions, this legislation typically grants you 14 days from the date of purchase to request cancellation and a full refund, provided you have not consumed the service or have used it minimally.
If Hiya or your app store denies your refund request without valid cause, you can escalate your complaint to the UAE Ministry of Economy, which succeeded the Ministry of Consumer Protection. This authority investigates consumer disputes and holds power to compel service providers to honour refunds or cancellations. Maintaining documentation of your purchase (receipt, transaction ID, purchase date) substantially strengthens your case.
Your legal position
You retain the right to cancel your Hiya subscription at any time, even beyond the 14-day cooling-off period. No service provider can enforce an indefinite contract lock-in. Once you cancel, auto-renewal must cease immediately, and you must not incur charges for subsequent billing cycles. Should charges continue after cancellation, you possess grounds to dispute the transaction with your bank or payment provider and request a chargeback.
Your right to cancel without penalty
Consequently, UAE consumer law protects you from unexpected lock-in periods or early termination fees. Cancelling Hiya carries no financial penalty or administrative barrier. The moment you initiate cancellation, your obligation to the service ends.
How to cancel Hiya via the app or website (fastest method)
Cancelling directly through the Hiya app or website provides the quickest and most reliable route to stop your subscription immediately.
Step 1: log in to your Hiya account
Open the Hiya app on your mobile device or navigate to the Hiya website in your web browser. Enter your login credentials (email address and password) to access your account dashboard. If you have forgotten your password, use the "Forgot Password" link to reset it via email.
Step 2: navigate to subscription or account settings
Once logged in, locate the settings menu, usually represented by a gear icon or three horizontal lines (hamburger menu). Look for options labelled "Subscription", "Billing", "Account Settings", or "Manage Subscription". Tap or click this option to view your active subscription status.
Step 3: select the cancel subscription option
On the subscription management page, you will see your current plan (Weekly Card or coin package details) and its renewal date. Find the button or link marked "Cancel Subscription", "Cancel Plan", or "Unsubscribe". Click or tap this button to proceed with cancellation.
Step 4: confirm your cancellation
Hiya will ask you to confirm your cancellation decision. You may be presented with a retention offer (a discount or trial extension). You are under no obligation to accept. Select "Confirm Cancellation" or "Yes, cancel my subscription" to finalise the process.
Step 5: verify cancellation confirmation
You should receive an on-screen confirmation message and a confirmation email within minutes. Screenshot or save this confirmation as proof of cancellation. The email will state your cancellation date and confirm that no further charges will be applied after this date.
Cancellation methods and contact details
Yafee recommends using the in-app or website method above, but alternative channels exist if you experience technical difficulties.
Email cancellation
If the app or website cancellation option is unavailable, contact Hiya's customer support team via email. Send a message to [email protected] or the support email address listed in the app's help section. Include your full name, registered email address, phone number, and account details. Clearly state your intention to cancel your subscription effective immediately. Expect a response within 24-48 hours confirming cancellation.
Phone support cancellation
Hiya offers phone support for subscribers requiring assistance. Call their customer service line and request subscription cancellation. Have your account information ready. The support agent will process your cancellation and provide a reference number for your records.
Postal mail cancellation
You may send a written cancellation request via postal mail to Hiya's registered office address. Include a copy of your account statement or receipt, your full name, email address, and a clear statement that you wish to cancel your subscription. Send the letter via registered mail to ensure delivery confirmation.
Pricing breakdown and what you will stop paying
Understanding Hiya's cost structure clarifies what you will save upon cancellation.
| Plan type | Cost (AED) | Billing cycle | Annual cost (AED) |
|---|---|---|---|
| Weekly Card (most common) | 2.99 | Weekly (auto-renews) | 155.48 |
| Coin package (600 coins) | Variable | One-time purchase | No renewal |
| Coin package (1,200 coins) | Variable | One-time purchase | No renewal |
| Coin package (3,500 coins) | Variable | One-time purchase | No renewal |
| No subscription (free tier) | 0.00 | N/A | 0.00 |
By cancelling the Weekly Card subscription, you eliminate AED 155.48 in annual charges. This sum could be redirected to emergency savings or other financial priorities.
What happens after you cancel Hiya
Cancellation is not instantaneous in all respects; understanding the timeline prevents confusion.
Immediate changes upon cancellation
Once you confirm cancellation, Hiya stops processing new auto-renewal charges immediately. Your premium call-blocking features remain active until the end of your current billing cycle. For example, if you cancel mid-week, your service will continue until the following week's renewal date would have occurred. After this date, your account reverts to the free tier with basic features only.
Banking and payment processing delays
If Hiya processed a charge on the same day you cancelled, your bank may take 3-5 business days to reverse the transaction. Some banks execute reversals within 24 hours. Monitor your account during this period. If a charge posts after your cancellation date, contact your bank immediately to dispute it as unauthorised.
Data and account access
Cancelling your subscription does not delete your account or erase your data. You retain access to your Hiya account and call history indefinitely unless you request account deletion separately. The free tier remains available, allowing you to reinstall and use basic features without premium protection.
Requesting a refund after cancellation
In accordance with UAE consumer law, you may qualify for a refund if you cancel within the 14-day cooling-off period or if Hiya charged you after you cancelled.
Refund within 14 days of purchase
If you purchased the Weekly Card subscription fewer than 14 days ago and have used the service minimally, contact Hiya's support team immediately and request a refund. Submit your purchase receipt, transaction ID, and cancellation confirmation. Hiya should process your refund within 7-14 business days, returning the AED 2.99 (or equivalent amount) to your original payment method.
Refund for unauthorised post-cancellation charges
If Hiya charged your account after you cancelled, you have the right to a full refund. Contact Hiya support with proof of your cancellation (screenshot or email confirmation) and proof of the erroneous charge (bank statement or receipt). Request an immediate refund. If Hiya refuses, escalate to the UAE Ministry of Economy or dispute the charge with your bank.
Requesting refund through your app store
If you purchased Hiya through Apple App Store or Google Play Store, you can request a refund directly through the platform. Open the app store, navigate to your purchase history, find the Hiya charge, and select "Report a Problem" or "Request Refund". Explain that you cancelled the subscription and request reimbursement. App stores typically process refund requests within 24-72 hours.
Common mistakes to avoid during cancellation
Cancellation is straightforward, but several missteps can complicate the process; being aware of these pitfalls helps you avoid unnecessary delays.
Not confirming cancellation in writing
Do not rely on verbal confirmations alone. Always request and save written proof of cancellation (email confirmation or screenshot of the confirmation message). This documentation protects you if disputes arise regarding post-cancellation charges.
Deleting the app without cancelling first
Simply uninstalling the Hiya app does not cancel your subscription. The auto-renewal will continue, and charges will post to your payment method. Always cancel through the app or website settings before deleting the application.
Assuming free-tier features mean cancellation worked
Reverting to the free tier is not cancellation. You must explicitly select the cancel option. Consequently, monitor your bank statements for 2-3 billing cycles after cancellation to confirm charges have stopped.
Ignoring post-cancellation charges
If a charge appears after your confirmed cancellation date, contact your bank or payment provider immediately. Do not wait for the charge to post fully; dispute it within 30 days to maximise your chances of a chargeback.
Checklist before, during, and after cancellation
Use this checklist to ensure you complete cancellation correctly and protect your consumer rights.
| Stage | Action | Completed |
|---|---|---|
| Before cancellation | Note your next billing date and current balance | |
| Before cancellation | Gather your account credentials and payment method details | |
| During cancellation | Screenshot or save the cancellation confirmation message | |
| During cancellation | Note the cancellation date and confirmation reference number | |
| After cancellation | Save the confirmation email and file it for future reference | |
| After cancellation | Monitor your bank account for 3 billing cycles to confirm no further charges |
Comparing Hiya with alternative call-blocking solutions
Before cancelling, you may wish to evaluate whether a free or cheaper alternative better suits your needs.
| Service | Cost (AED/month) | Call blocking | Caller ID | Best for |
|---|---|---|---|---|
| Hiya (Weekly Card) | ~12.95 | Yes | Yes | Comprehensive protection |
| Built-in iOS/Android blocking | 0.00 | Yes | Limited | Basic protection |
| TrueCaller | 0.00-14.99 | Yes | Yes | Multi-feature alternative |
| RoboKiller | 0.00-3.99 | Yes | Yes | Budget-conscious users |
| Nomorobo | 0.00 | Yes | No | Call filtering only |
Many UAE residents find that their device's native call-blocking settings provide sufficient protection without ongoing fees. Yafee recommends testing free alternatives before cancelling to ensure you do not lose essential functionality.
How yafee helps you take control of your subscriptions
Yafee specialises in helping consumers understand their rights and cancel unwanted services confidently. Yafee's platform provides step-by-step guides for thousands of digital subscriptions, app-based services, and recurring charges across the UAE and internationally.
Through Yafee, you gain access to verified cancellation methods, contact information for customer support teams, and templates for cancellation requests via email or post. Yafee has helped thousands of consumers cancel Hiya and reclaim control of their monthly spending, often identifying duplicate charges or forgotten subscriptions that were costing them hundreds of dirhams annually.
Whether you are cancelling Hiya today or managing multiple subscriptions, Yafee equips you with the knowledge and tools to act decisively. Visit Yafee's website to explore cancellation guides for other services, track your subscriptions, and receive alerts when charges appear on your account.
Next steps and final summary
Cancelling Hiya requires only minutes of your time but can save you significant expense throughout the year. In summary: log in to your Hiya account via the app or website, navigate to subscription settings, confirm cancellation, save your confirmation, and monitor your bank account for the next 2-3 billing cycles.
In accordance with UAE Consumer Protection Law (Federal Law No. 24 of 2006), you retain the right to request a refund within 14 days of purchase if you have minimally used the service. Should Hiya refuse cancellation or charge your account after you cancel, escalate your complaint to the UAE Ministry of Economy, which enforces consumer protections nationwide.
Yafee stands ready to guide you through every step of cancellation and help you reclaim control of your digital spending. Start your cancellation now by opening the Hiya app, or contact Yafee for personalised support with your subscription management.
Important warning
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