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Frequently asked questions
Cancel B612: The Right Way
How to cancel B612 and stop unwanted charges in the UAE
Understanding B612 and your subscription commitment
B612 is a mobile photo and video editing application developed by SNOW Inc., offering real-time filters, beauty effects, augmented reality stickers, and professional-grade video tools optimized for rapid social media content creation on your smartphone. The app operates on a freemium business model: basic editing features remain free, but you unlock premium capabilities through a paid VIP subscription billed monthly or annually.
If you have activated B612's VIP plan and now wish to discontinue service, you join a substantial cohort of UAE subscribers who discover that premium features do not align with their actual editing frequency or workflow. The challenge many users face is that deleting the app from your device does not terminate the subscription; the billing relationship persists until you explicitly cancel through your device settings or by contacting SNOW Inc. support directly.
At Yafee, we recognize that subscription cancellation requires precision and documented proof. This guide walks you through every cancellation method available to you, the legal protections you hold under UAE consumer law, and the exact steps to ensure no further charges occur after your cancellation date.
What B612 delivers
B612 provides real-time filters, auto-enhance retouching, advanced beauty correction tools, high-resolution video export capabilities, and access to an expanding library of AR stickers and effects. The application integrates with both iPhone and Android devices, with billing routed through Apple's App Store or Google Play Store depending on your device type.
Why active cancellation is essential
Inaction defaults to continued billing. Your payment method will be charged automatically on your renewal date each month or year unless you formally cancel. SNOW Inc. and the platform operators (Apple or Google) will not remind you or seek explicit consent before renewing; the subscription renews by default unless you intervene.
B612 pricing and subscription plans in the UAE
This table outlines the exact costs and billing terms you commit to when activating a B612 VIP subscription in the United Arab Emirates.
| Plan | Price (AED) | Billing cycle | Key features | Best for |
|---|---|---|---|---|
| B612 VIP Monthly | AED 14.99 | Monthly | Premium filters, effects, HD video export, no watermarks | Testing suitability |
| B612 VIP Annual | AED 114.99 | Annual | Same as monthly, charged once yearly | Regular users |
| B612 Free tier | Free | Ongoing | Basic filters, limited effects, watermarked exports | Casual editing |
The annual plan commits you to AED 114.99 upfront, equivalent to approximately AED 9.58 per month if amortized across 12 months. If your editing activity does not justify this recurring cost, cancelling within your first billing cycle prevents waste.
Your consumer rights under UAE law
Your right to cancel and receive refunds is anchored in UAE consumer protection legislation and international digital commerce standards.
Legal framework protecting your cancellation
Under the UAE Consumer Protection Law (Federal Law No. 24 of 2006), consumers possess explicit rights to cancel contracts for services, including digital subscriptions. The law mandates that service providers grant consumers a cancellation period and clearly disclose all charges before purchase. Furthermore, the Telecommunications and Digital Government Regulatory Authority (TDRA) enforces fair billing practices for digital services in the UAE.
Additionally, if you subscribed through Apple's App Store, Apple's standard policy grants a 14-day refund window for subscription charges, provided you cancel within this period and have not overused the service. Google Play Store applies an identical 14-day refund window for Android subscribers. These windows commence on the date the subscription renews or, for first-time charges, on the original purchase date.
Your legal position on cancellation and refunds
You hold the legal right to cancel your B612 subscription at any time without penalty or termination fee, in accordance with UAE consumer law. If you cancel within 14 days of a charge (whether initial or renewal), you may request a refund through Apple or Google. After the 14-day window closes, the charge is final; however, cancelling immediately prevents future charges from accumulating. If SNOW Inc. or the platform operator refuses your refund claim within 14 days, you may escalate to the Federal Authority for Consumer Protection (FACP), which investigates complaints and enforces compliance with consumer rights legislation.
How to cancel B612 on iPhone
Your B612 subscription on iPhone is managed entirely through Apple's subscription system, not by the B612 app itself, so you must cancel via your device settings.
Step 1: open the settings app on your iPhone
Locate the grey gear icon on your home screen and tap it to launch the Settings application.
Step 2: tap your apple ID profile at the top
The top section of Settings displays your name or Apple ID email, alongside your profile picture or initials. Tap this banner to enter your account menu.
Step 3: select subscriptions from your account menu
Within your Apple ID account menu, locate and tap "Subscriptions." This section displays all active subscriptions, expired subscriptions, and those awaiting renewal, all linked to your Apple ID.
Step 4: find and select B612 from the list
Scroll through your active subscriptions and tap "B612" when you locate it. If you hold multiple subscriptions, this list may require scrolling to reveal B612.
Step 5: tap cancel subscription
The B612 subscription details screen displays a "Cancel Subscription" button at the bottom. Tap this button to initiate the cancellation process. Apple will present a brief survey asking your reason for cancelling; select any option that applies to your situation.
Step 6: confirm cancellation and save proof
Apple displays a confirmation message stating that your B612 subscription has been cancelled. Take a screenshot of this confirmation screen, or forward it to yourself by email. This proof protects you if any future charges occur; you can present this documentation to Apple support or escalate to Yafee for dispute resolution guidance.
How to cancel B612 on android
Android subscribers manage their B612 subscription through the Google Play Store, not the app itself, necessitating cancellation via Google's system.
Step 1: open google play store on your android device
Launch the Google Play Store app (the icon resembles a colourful shopping bag). If the app is not on your home screen, search for "Google Play Store" in your device's app drawer.
Step 2: tap your profile icon in the top-right corner
The top-right corner of the Play Store displays your profile picture or initial. Tap this icon to reveal your account menu options.
Step 3: navigate to payments and subscriptions
From the dropdown menu, select "Payments and subscriptions" to view your billing arrangements and active subscriptions linked to your Google account.
Step 4: tap subscriptions to view active plans
Within "Payments and subscriptions," select "Subscriptions" to display all services currently charging your Google account, including B612.
Step 5: select B612 from your active subscriptions
Locate "B612" in your subscriptions list and tap it to open the subscription details screen.
Step 6: tap cancel subscription and confirm
The B612 details screen displays a "Cancel subscription" option. Tap it, and Google will ask whether you wish to proceed. Confirm your cancellation. Google displays a confirmation message; screenshot this message for your records.
Cancellation by direct email to SNOW inc.
If you encounter technical issues cancelling through Apple or Google, or wish to create an additional record of your cancellation request, you may contact SNOW Inc. support directly.
Composing your cancellation email
Send an email to [email protected] with the following information in the message body:
- Your full name as registered in B612
- Your B612 user ID (visible in your app profile settings)
- Email address associated with your account
- Subscription type (VIP Monthly or VIP Annual)
- Clear statement requesting immediate cancellation and confirmation of your final billing date
- Request for a confirmation email receipt once cancellation is processed
What to expect from SNOW inc.
SNOW Inc. support typically responds within 2 to 5 business days. They will confirm that your subscription has been terminated effective immediately or as of your next renewal date (depending on when you cancel within your billing cycle). Preserve this email confirmation; it serves as written documentation of your cancellation request if any disputes arise later.
What happens after you cancel B612
Cancelling B612 does not immediately remove the app from your device; it only terminates the subscription billing relationship.
Immediate effects of cancellation
Once you cancel through Apple, Google, or direct email to SNOW Inc., no further charges will be applied to your payment method after your current billing cycle ends. If you cancel mid-cycle (for instance, 10 days into a 30-day billing period), you retain access to B612 VIP features for the remainder of that cycle. After the cycle expires, you revert to the free B612 tier automatically.
Deleting the app is optional
You may delete the B612 app from your phone if you no longer wish to use it, but deletion is not necessary to stop billing. Conversely, you may retain the app and continue using free features without any charge. However, deleting the app eliminates the visual reminder and reduces the likelihood of accidentally re-subscribing if the app prompts you later.
Reclaiming deleted photos and videos
If you have edited and saved videos or photos directly within B612, ensure you export or backup these files before cancelling or deleting the app. B612 does not delete your device's photo library, but any editing presets or projects saved within the app itself may become unavailable if you delete the app and later reinstall it without an active subscription.
Refund eligibility and how to request a refund
Your refund rights depend on the timing of your cancellation relative to your most recent charge.
The 14-day refund window
Apple and Google both honour a 14-day refund period for subscription charges. If you cancel within 14 days of a charge appearing on your statement, you may request a refund from the platform operator. This window applies to both initial subscriptions and renewal charges. After 14 days, the charge is final and non-refundable under standard platform policies.
Requesting a refund from apple
Navigate to Settings > Apple ID > Media & Purchases > Account Settings and select "Purchase History." Locate the B612 charge you wish to dispute and tap "Report Problem." Apple presents a menu of reasons; select "I was charged unexpectedly" or "This charge was made without my consent." Apple's support team reviews your claim within 2 to 5 business days and, if approved, processes a refund to your original payment method.
Requesting a refund from google play
Open the Play Store, navigate to your account's "Payments and subscriptions," locate the B612 charge in your transaction history, and tap the charge to reveal details. Tap "Report a problem" and select your reason (such as "Unwanted subscription" or "Unexpected charge"). Google's support reviews your report and typically responds within 2 to 5 business days. If approved, the refund posts to your original payment method.
Escalation to yafee or the federal authority for consumer protection
If Apple or Google denies your refund request, or if they do not respond within 5 business days, you may escalate your complaint. Yafee has extensive experience assisting UAE consumers in appealing denied refund claims and gathering evidence for submission to regulatory bodies. Alternatively, you may file a formal complaint with the Federal Authority for Consumer Protection (FACP) by visiting their website or calling their consumer hotline. The FACP will investigate your case and compel the service provider or platform operator to comply with UAE consumer protection law.
Common cancellation mistakes and how to avoid them
Cancellation itself is simple once you know the exact steps, but several mistakes can delay the process or leave you vulnerable to continued charges.
Deleting the app without cancelling the subscription
This is the most frequent error. Deleting B612 from your phone does absolutely nothing to stop billing; the subscription persists in Apple's or Google's system and renews automatically. You must cancel through Settings (Apple) or Play Store (Google) before deleting the app. Verify cancellation before removing B612 from your home screen.
Forgetting to save cancellation confirmation
Always screenshot the confirmation screen or email yourself the details. If a charge appears after cancellation, your screenshot proves you cancelled and protects you in disputes with Apple, Google, or SNOW Inc.
Cancelling too close to your renewal date
If your renewal date is tomorrow and you cancel today, the charge will still process. The subscription will then terminate after that final charge. To avoid a final charge, cancel at least 24 hours before your renewal date. Check your renewal date in Subscriptions (Apple) or Payments and Subscriptions (Google) before cancelling.
Not following up on refund denials
If Apple or Google rejects your refund claim, do not assume the decision is final. You retain the right to re-submit your appeal with additional evidence or escalate to Yafee for dispute resolution support. The Federal Authority for Consumer Protection will review your case if the platform operators refuse to reverse an unauthorised or disputed charge.
What to do if charges continue after cancellation
A charge appearing after your confirmed cancellation date indicates a billing error, and you have clear recourse under UAE law.
Step 1: verify your cancellation was processed
Log into your Apple ID (Settings > [Your Name] > Subscriptions) or Google Play account and confirm that B612 no longer appears in your active subscriptions list. If it still shows as active, repeat the cancellation steps.
Step 2: check your charge date against your cancellation date
If B612 was cancelled before your renewal date, yet a charge appears after that date, the charge is erroneous. Document the dates in writing for your records.
Step 3: request an immediate refund from the platform operator
Contact Apple Support (via the Apple ID Account page) or Google Play Support (via the Play Store app) and state clearly: "I cancelled my B612 subscription on [date], yet I was charged on [date]. I request an immediate refund of AED [amount] under the 14-day consumer protection refund policy." Provide your screenshot of the cancellation confirmation and the charge statement.
Step 4: escalate to yafee or the FACP if necessary
If the platform operator does not refund the charge within 5 business days, escalate your complaint to Yafee, which specializes in pursuing refund claims against platform operators and service providers on behalf of UAE consumers. Alternatively, file a formal complaint with the Federal Authority for Consumer Protection, citing the UAE Consumer Protection Law (Federal Law No. 24 of 2006) and the platform's failure to process your refund.
Should you keep or cancel B612?
This table summarizes the financial and practical trade-offs to help you decide whether to cancel.
| Consider cancelling if... | Consider keeping if... |
|---|---|
| You edit fewer than 2 times per month on average | You edit 2+ times weekly and value premium filters and high-resolution export |
| You use competing apps (Lightroom, Snapseed, etc.) more frequently | B612's AR effects and real-time filters uniquely suit your content style |
| Free tier features satisfy your editing needs | Watermark removal and premium effects justify AED 14.99 monthly |
| Budget constraints require reducing subscriptions | The annual plan (AED 114.99) aligns with your annual content calendar |
| You have not opened the app in 30+ days | You actively engage with new filters and effects released monthly |
| The monthly charge accumulates unused | Your social media strategy depends on B612's speed and output quality |
If you remain uncertain, the low-cost monthly plan (AED 14.99) allows you to test B612's premium features for one month risk-free. Cancel within 14 days if the premium features do not enhance your workflow; you will receive a full refund.
How yafee supports your cancellation and dispute resolution
Yafee has guided thousands of UAE consumers through subscription cancellations, refund claims, and regulatory complaints against non-compliant service providers and platform operators. If you encounter resistance from SNOW Inc., Apple, or Google, Yafee can provide evidence-based guidance, draft escalation letters, and represent your interests before the Federal Authority for Consumer Protection.
Yafee's legal specialists ensure your cancellation is documented, your refund claim meets all platform and regulatory requirements, and your consumer rights under UAE law are protected. Contact Yafee at yafee.com if any charges persist after your cancellation date or if you require support pursuing a refund claim.
Summary and key takeaways
Cancelling B612 requires you to cancel through Apple (iPhone), Google Play (Android), or direct email to SNOW Inc., not by deleting the app alone. You hold consumer protection rights under the UAE Consumer Protection Law, including the right to a refund within 14 days of any charge and the right to escalate disputes to the Federal Authority for Consumer Protection if the platform operator refuses. Save proof of your cancellation, verify that no further charges appear after your cancellation date, and escalate immediately to Yafee if unauthorized charges occur. The process is simple when executed correctly, and your legal protections are substantial. Yafee's experience in subscription cancellations and refund disputes ensures that your cancellation is processed correctly and your consumer rights are upheld from start to finish.
Contact SNOW Inc. support: [email protected]
Federal Authority for Consumer Protection (FACP): +971 4 3087777 or visit fccp.gov.ae
Yafee cancellation support: yafee.com
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