Yafee is an independent certified electronic mail service. We are neither affiliated with, nor partners of, nor mandated by Tastecard, whose name is mentioned solely to identify the recipient of your letter. The trademarks and logos cited belong to their respective owners.
Unlimited Yafee Premium: promotional offer at AED 3.83 for 48h, then AED 208.25 per month with no commitment
SLMDJTAC
Over 30,000 users trust us
Cancel your subscription
Tastecard in 2 minutes
A 100% personalised cancellation letter, legally compliant and sent by registered mail with acknowledgement of receipt.
GDPR compliant
Your data is secureFast & effective
Processed within 24hResults guaranteed
Refund if refused48h satisfaction-or-refund guarantee
1Letter type
2Your details
3Payment
100% secure payment
They already cancelled Tastecard
Join thousands of satisfied users
SLMDJTAC30K
over 30,000users trust us
How does it work?
Cancel your Tastecard subscription with zero hassle
1
Fill in the form
Give us your details and those of your Tastecard subscription.
2
We write your letter
Our team drafts a 100% personalised, legally compliant cancellation letter.
3
We send it for you
Sent by registered mail with acknowledgement to Tastecard. Nothing else for you to do.
Legal and compliant
Our letters follow consumer law and GDPR.
Fast
Your letter is sent within 24 business hours.
Real-time tracking
Follow your request from your personal space.
Results guaranteed
Full refund if Tastecard refuses your cancellation.
Frequently asked questions
Cancel Tastecard: The Right Way
How to cancel Tastecard in the UAE and reclaim your consumer rights
What is Tastecard and why cancellation matters in the UAE
Tastecard is a subscription-based dining discount platform that offers restaurant deals ranging from 50% meal discounts to 2-for-1 dining offers at participating venues. Although the service operates primarily in the UK, Tastecard actively markets memberships to consumers across the Middle East, including the United Arab Emirates, through promotional partnerships and trial offers. When you sign up, your subscription agreement is governed by both Tastecard's terms and UAE consumer protection law. At Yafee, we specialise in helping consumers navigate subscription cancellations and recover refunds when services fail to deliver value or auto-renew unexpectedly.
How Tastecard operates
You pay an annual or trial membership fee, gain access to a digital platform via website and mobile app, and redeem dining offers at partner restaurants. Most UAE subscribers discover Tastecard through promotional bundles or discounted trial periods, often marketed as "first month free" or heavily reduced introductory rates. Your membership renews automatically on your renewal date unless you actively cancel beforehand. This automatic renewal mechanism is where many cancellations originate, particularly when trial rates convert to full subscription prices.
Common reasons UAE subscribers cancel
Cancellation requests arise when participating restaurants lack representation near your location, membership fees renew at full price after a trial period ends, you forget to use your benefits before the renewal date, or the service quality fails to match promotional promises. Yafee recognises that navigating subscription exits should not involve hidden procedures or administrative barriers. You possess specific consumer rights under UAE law that protect you throughout this process.
Your legal position under UAE consumer protection law
The UAE Consumer Protection Law establishes your rights as a subscriber and ensures Tastecard cannot impose unfair terms or renewal practices.
The 14-day cooling-off period
Under UAE Federal Law No. 24 of 2006 (Consumer Protection Law), you retain the right to cancel any distance contract, including digital subscriptions, within 14 calendar days from the subscription commencement date. This cooling-off period grants you a full refund of fees paid, minus any reasonable deduction for services actually used during those 14 days. This protection applies only to your initial subscription; subsequent automatic renewals fall under different cancellation rules. Retain your confirmation email and payment receipt as evidence of your subscription date, as Tastecard may request these when processing your cooling-off cancellation.
Protection against unauthorised and misleading charges
If Tastecard renewed your membership without explicit prior consent, or charged you at a rate different from the advertised rate, you hold the legal right to dispute that charge and demand a refund. Article 37 of the UAE Consumer Protection Law prohibits suppliers from charging consumers without clear, written authorisation. Contact Tastecard immediately with evidence of the discrepancy. If the company refuses to refund you within 30 days, escalate your complaint to the UAE Central Bank's Consumer Protection Division, which investigates unauthorised billing and unfair subscription practices. Yafee recommends documenting all correspondence with customer support as proof of your complaint.
Right to transparent pre-contractual information
Tastecard must provide you with explicit, upfront information regarding renewal dates, billing amounts, cancellation procedures, and any automatic renewal clauses before you subscribe. If these terms were obscured, unclear, or presented after you paid, your cancellation claim strengthens significantly. Under UAE consumer law, vague or hidden renewal terms render the affected clauses unenforceable, meaning you may recover charges even outside the 14-day window if transparency failed.
Cancellation methods for Tastecard
Tastecard provides multiple cancellation pathways, each with different confirmation speeds and documentation value.
Online cancellation through your account
Signing into your Tastecard account and cancelling directly through the website or mobile app represents the fastest and most verifiable cancellation method. You receive an instant confirmation email, which serves as contemporaneous proof of your cancellation request. This method creates an automatic audit trail within Tastecard's system, making it the strongest evidence if disputes arise later.
- Open the Tastecard website or mobile app
- Go to www.tastecard.co.uk or launch the Tastecard mobile application on your device
- Ensure you are logged into your account using your registered email and password
- Navigate to your account settings
- Select your profile icon or account menu (typically located in the top right of the website or bottom menu on mobile)
- Look for "Settings", "Account", or "Subscription" options
- Locate the cancellation or subscription management section
- Within settings, find "Cancel Membership", "Manage Subscription", or "Subscription Details"
- Tastecard displays this option clearly to comply with consumer law requirements
- Follow the cancellation workflow
- Click the cancellation button and respond to any prompts asking why you wish to cancel
- Confirm your cancellation request by clicking the final confirmation button
- Your account is now marked for cancellation
- Capture your confirmation email
- Tastecard sends an instant confirmation email to your registered address
- Forward this email to yourself or save it as a PDF for your records
- This email constitutes legal proof of your cancellation date
Telephone cancellation with Tastecard customer service
Contacting Tastecard's customer service by phone allows you to cancel verbally and ask questions about refund eligibility in real time. Request written confirmation via email immediately after the call to create a documented record.
- Locate Tastecard's customer service phone number
- Visit the Tastecard website's "Contact Us" or "Help" section
- Note their business hours, as customer service availability may vary by region
- Prepare your account details before calling
- Have your email address, membership number (if visible), and recent payment confirmation ready
- Note your subscription start date and renewal date
- Call and request cancellation
- Clearly state: "I wish to cancel my Tastecard membership effective immediately"
- Provide your account details when requested
- Ask the representative to confirm the exact cancellation date
- Request written confirmation
- Before ending the call, ask the representative to send a cancellation confirmation email
- Note the representative's name and call reference number
- Verify the email address where confirmation will be sent
- Monitor your inbox for the confirmation email
- This email serves as your legal proof of cancellation date and protects you if disputes arise
Email cancellation
Sending a cancellation request by email creates a documented trail and works well if you prefer written communication or cannot reach customer service by phone.
- Compose a formal cancellation email
- Address it to Tastecard's customer service email (typically found on their website's contact page)
- Include subject line: "Request for Membership Cancellation"
- Include essential details in your email
- State your full name and registered email address
- Provide your membership number (if available)
- Specify the subscription start date and current renewal date
- Write: "I hereby request cancellation of my Tastecard membership effective immediately. Please confirm this cancellation in writing within 5 business days."
- Send via tracked method
- Use email to ensure a timestamp record; avoid untracked messaging platforms
- Consider using read receipt or sending to both support and info addresses
- Await written confirmation
- Tastecard should respond within 5 business days with cancellation confirmation
- If no response arrives within 7 days, escalate to your payment provider
Tastecard pricing and subscription models
Understanding Tastecard's fee structure clarifies what you paid and what refund you should expect.
| Subscription type | Typical annual cost (GBP) | Converted to AED (approx.) | Billing frequency | Auto-renewal |
|---|---|---|---|---|
| Annual membership (full price) | GBP 59.99 | AED 280 | Once yearly | Yes, unless cancelled |
| Annual membership (trial rate) | GBP 9.99 or free (first month) | AED 47 or AED 0 | Converts to GBP 59.99 on renewal | Yes, automatic conversion |
| Monthly membership | GBP 9.99 per month | AED 47 per month | Monthly | Yes, unless cancelled |
| Partner promotional offers | Varies (often AED 0-50) | Bundled with other services | Usually 1 year | Yes, auto-renews at full price |
Note: Exchange rates fluctuate. Yafee advises checking the exact AED amount on your payment statement, as currency conversion fees may apply to your card issuer's charges.
Timeline for cancellation and refund processing
Knowing the expected timeline helps you track your cancellation and follow up if refunds delay.
Immediate action: cancel within the 14-day window
If you are within 14 days of your initial subscription date, cancel immediately using the online method to trigger automatic refund processing. Tastecard must process your refund within 14 calendar days of receiving your cancellation request under UAE consumer protection rules.
Cancellation after 14 days: the renewal date matters
Cancellations submitted after the 14-day cooling-off period do not automatically qualify for refunds; however, your cancellation prevents future charges. Submit your cancellation at least 7 days before your next renewal date to ensure the system processes it before the auto-renewal charge hits your account. If Tastecard charges you after you submitted a cancellation request, dispute the charge immediately with your bank.
Refund timelines
Once Tastecard confirms your cancellation:
- Your active membership access ends immediately or on your specified cancellation date
- Refund processing begins within 3-5 business days (for qualifying cancellations within 14 days)
- Your bank or card issuer credits the refund within 5-10 business days after Tastecard initiates the return
- If 14 days pass without a refund appearing, contact Tastecard's support with your cancellation confirmation email and bank reference
Refund eligibility and common outcomes
Your refund eligibility depends on whether your cancellation falls within the 14-day cooling-off period or qualifies as a dispute.
Full refund scenarios
You receive a full refund in these circumstances:
- You cancel within 14 days of your subscription start date and have not redeemed significant offers
- Tastecard auto-renewed your membership without your explicit consent
- You were charged at a rate different from what Tastecard advertised before signup
- Tastecard failed to provide transparent cancellation information before you subscribed
Partial refund scenarios
Tastecard may deduct a pro-rata service charge if:
- You redeemed multiple restaurant offers during your membership
- You cancel within 14 days but used substantial benefits
- The subscription was a promotional trial offer that you fully utilised
Under UAE law, this deduction must be reasonable and proportionate to the value you received. Yafee advises requesting itemised justification if Tastecard deducts more than 15-20% of your paid fee.
No refund scenarios (after 14 days)
Once the 14-day cooling-off period expires, Tastecard typically does not refund charges for past membership periods. Your cancellation prevents future charges but does not recover previous payments unless you prove breach of contract or unauthorised billing.
After cancellation: what to expect and your next steps
Cancellation is not the end of your relationship with Tastecard's systems; confirm that your account is fully inactive and monitor your payment method.
Verify your cancellation was processed
Within 24 hours of cancelling, log back into your Tastecard account. Your membership status should display "Cancelled" or "Inactive". If the account still shows "Active", contact customer support immediately with your cancellation confirmation email.
Monitor your payment card for recurring charges
Check your bank statement or card app in the days leading up to your previous renewal date. If Tastecard attempts to charge you after you submitted a cancellation request, your bank likely blocks the charge automatically. If the charge goes through, dispute it immediately with your card issuer by citing your cancellation confirmation email as proof.
Unsubscribe from Tastecard marketing emails
Open any lingering Tastecard emails and locate the "Unsubscribe" link at the footer. This prevents Tastecard from attempting to resell you a membership through promotional emails.
Request deletion of personal data (optional)
Under UAE data protection regulations, you may request that Tastecard delete your personal information. Send an email to their data protection contact stating: "I request deletion of all personal data associated with my cancelled account." Tastecard has 30 days to comply or provide a lawful reason for retention.
Common cancellation mistakes and how to avoid them
Many consumers complete cancellations but create gaps in documentation or timing that lead to unwanted charges or lost refunds. Yafee has identified patterns that protect your interests.
Mistake 1: cancelling via customer service without written confirmation
If you cancel by phone but do not receive a confirmation email within 24 hours, send a follow-up email referencing the call date, time, and representative name. State: "This email confirms my verbal cancellation request made on [date] at [time]. Please confirm in writing that my membership is cancelled." This creates a documented record that protects you if disputes arise.
Mistake 2: cancelling too late before renewal
Submitting a cancellation request 1-2 days before your renewal date risks the auto-renewal charge processing before your cancellation is applied. Cancel at least 7 days before your renewal date to allow processing time. Check your renewal date immediately after subscribing and set a phone reminder for 8 days before that date.
Mistake 3: failing to follow up on missing refunds
If your 14-day cooling-off refund does not appear within 14 days of cancellation confirmation, assume a processing error occurred. Contact Tastecard with your cancellation email and ask for a specific refund reference number. If Tastecard does not respond within 7 days, escalate to your bank's dispute resolution team.
Mistake 4: deleting your cancellation confirmation email
Your cancellation confirmation email is your legal proof of the cancellation date. Save it as a PDF in a cloud storage service or email it to yourself as a backup. This protects you if Tastecard claims it never received your cancellation or disputes the cancellation date.
Mistake 5: not checking the 14-day cooling-off period calculation
The 14-day period runs from the subscription start date, not the date you opened the email confirmation. If your confirmation email arrived on Monday but Tastecard processed your signup on the previous Friday, your 14-day window expires the following Friday, not the following Monday. Verify the subscription start date in your payment confirmation and count 14 days from that date to determine your cooling-off deadline.
Pricing comparison table for dining discount services
If you are considering alternative dining discount platforms after cancelling Tastecard, this comparison illustrates the market landscape in the UAE.
| Service name | Annual cost (AED) | Geographic focus | Typical offers | Recommended for |
|---|---|---|---|---|
| Tastecard | AED 280 (GBP 59.99) | UK-based, global reach | 50% off, 2-for-1 dining | Frequent UK restaurant users |
| Zomato Pro | AED 99-249 (annual plans available) | Asia-focused, strong UAE presence | Cashback, discounts, free delivery | UAE-centric diners, high transaction volume |
| Deliveroo Plus | AED 49.99/month or free trial | UAE and international | Free delivery, discounts on orders | Delivery-focused consumers, monthly commitment flexibility |
| Time Out Dining Card | Free or promotional partner bundles | UAE-focused | Restaurant discounts, exclusive events | Budget-conscious users, UAE restaurant discovery |
How to dispute a charge if Tastecard refuses to cancel
If Tastecard ignores your cancellation request or denies your refund claim, escalate through legal channels.
Your legal position
Under UAE Federal Law No. 24 of 2006, if Tastecard fails to honour your cancellation right or refund claim within a reasonable timeframe (typically 14-30 days), you hold the legal right to dispute the charge with your payment provider and lodge a formal complaint with the UAE Central Bank's Consumer Protection Division. You do not need to pay the disputed amount while the investigation proceeds.
Step 1: send a formal dispute notice to Tastecard
Email Tastecard's customer service with the subject "Formal Dispute Notice and Demand for Refund". Include:
- Your account details, membership start date, and all previous cancellation request confirmations
- The amount you are disputing and the legal basis (cooling-off period, unauthorised renewal, or misleading terms)
- A statement: "I demand a full refund within 7 days. If payment is not received by [date 7 days from email send], I will escalate this dispute to the UAE Central Bank and your payment processor."
- Attach copies of all correspondence, payment receipts, and confirmation emails
Step 2: dispute the charge with your bank if Tastecard ignores you
Contact your bank's card disputes department within 60 days of the charge. Provide them with your formal dispute email to Tastecard, your cancellation confirmation, and a written statement explaining why the charge was unauthorised or disputed. Your bank will investigate and typically sides with the consumer when cancellation proof exists.
Step 3: lodge a complaint with the UAE central bank
If your bank dispute fails or Tastecard appeals the chargeback, submit a formal complaint to the Central Bank of the UAE's Consumer Protection Division via their website or by visiting their Dubai office. Include all documentation: cancellation emails, payment receipts, and correspondence with Tastecard. The Central Bank investigates subscription service complaints and can impose penalties on Tastecard for non-compliance with cancellation laws.
Cancellation checklist and record-keeping
Use this checklist to ensure you complete your cancellation comprehensively and retain proof for future disputes.
| Task | Completed | Document to keep |
|---|---|---|
| Identify your subscription start date and renewal date | [ ] | Payment receipt or confirmation email |
| Note today's date and calculate whether you are within 14 days | [ ] | Personal notes or calendar event |
| Choose cancellation method (online, phone, or email) | [ ] | Screenshot or notes on method chosen |
| Submit cancellation request | [ ] | Confirmation email or call reference number |
| Receive cancellation confirmation within 24 hours | [ ] | Email confirmation or follow-up email sent |
| Verify account shows "Cancelled" status in your account | [ ] | Screenshot of account status |
| Monitor bank statement for refund (14-21 days after cancellation) | [ ] | Bank statement excerpt or screenshot |
| Check renewal date has passed without charge | [ ] | Bank statement for renewal date period |
Why yafee helps thousands of consumers cancel subscriptions
Tastecard cancellation becomes straightforward when you understand your legal rights and follow a documented process. Yafee specialises in demystifying subscription contracts and empowering consumers in the UAE to cancel, recover refunds, and protect themselves from unwanted renewals. At Yafee, our contract law specialists have guided thousands of subscribers through Tastecard cancellations, ensuring they recover refunds within the 14-day cooling-off period, dispute unauthorised charges, and avoid the common timing mistakes that trigger unwanted renewals. Whether you cancel online, by phone, or by email, Yafee recommends retaining every confirmation and filing your cancellation proof in a dedicated folder. If Tastecard resists your cancellation or refund claim, Yafee advises escalating immediately to your bank and the UAE Central Bank's Consumer Protection Division-your consumer rights are non-negotiable, and enforcement is the regulator's responsibility. Visit Yafee.com today to access templates for formal dispute notices, cancellation email drafts, and step-by-step checklists tailored to UAE consumer law. Yafee has already helped thousands of consumers recover thousands of dirhams in wrongly charged subscription fees and prevented future unauthorised charges through proactive documentation and legal escalation.