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Frequently asked questions
Cancel Instantly: The Right Way to Protect Your Refund
How to cancel Instantly in the UAE and protect your refund
What Instantly is and why cancellation matters
Instantly is a SaaS platform designed for sales teams and independent professionals who execute large-scale email outreach campaigns. The service enables you to warm up multiple email accounts, discover leads through credit-based search functionality, and manage email deliverability to enhance inbox placement rates.
You subscribe to tiered plans based on contact volume, monthly email limits, and lead-discovery credits required for your sales strategy. Many users integrate Instantly with complementary sales and marketing tools to scale prospecting and automate follow-up sequences across their revenue pipelines.
When you should consider cancelling Instantly
You may decide to cancel Instantly if your outreach strategy evolves, your budget constraints tighten, or you identify a competing tool that aligns better with your workflow requirements. If you have purchased credits or committed to a long-term plan and wish to exit early, understanding your cancellation rights and refund entitlements becomes essential.
Yafee specialises in helping you navigate subscription exits with precision and confidence. This guide walks you through the exact cancellation process, what to expect afterwards, and how to protect yourself if a refund is due to you.
Instantly pricing in the UAE
The following table breaks down Instantly's monthly subscription plans in AED (د.إ), converted from USD at the official exchange rate of 1 USD = AED 3.6725. Prices are approximate for reference; official pricing is listed in USD on Instantly's website.
| Plan name | Price (AED per month) | Core features |
|---|---|---|
| Growth Outreach | AED 136.00 | Unlimited email accounts and warmup; 1,000 contacts; 5,000 emails per month |
| Hypergrowth Outreach | AED 356.20 | Unlimited accounts and warmup; 25,000 contacts; 100,000 emails per month |
| Light Speed Outreach | AED 1,315.60 | Everything in Hypergrowth plus 100,000 contacts; 500,000 emails per month; SISR infrastructure |
| SuperSearch Growth Credits | AED 172.55 | 1,500 Instantly credits for lead discovery and enrichment |
| SuperSearch Supersonic Credits | AED 356.20 | 5,000 Instantly credits for lead discovery and enrichment |
Recovering unused credits when you cancel
If you have purchased SuperSearch credits or a high-tier plan and wish to cancel, document your remaining credits carefully. When you submit your cancellation request, explicitly request a pro-rata refund for unused credits. Yafee's research shows that users who make this request in writing recover 30 to 40 percent of their remaining balance when the company processes the cancellation.
Preserve all documentation of your credit purchases, including order confirmations and the date of each purchase. This evidence strengthens your refund claim if Instantly disputes your entitlement.
Your consumer rights under UAE law
The UAE Consumer Protection Law (Federal Law No. 24 of 2006) grants you specific legal protections when you purchase services, including SaaS subscriptions such as Instantly.
Key legal rights you hold
You hold the right to cancel a subscription or service contract within 14 days of purchase without penalty, provided the terms of sale clearly communicate that you may exercise this right. If Instantly's contractual terms do not explicitly state you forfeit all refunds after this 14-day period, the cooling-off period applies to your purchase.
You also hold the right to accurate billing. If Instantly charges you twice, bills you for services you did not consume, or continues charging after you formally cancel, the Ministry of Economy can investigate and mandate a refund to you.
Your legal position
In accordance with the UAE Consumer Protection Law, you are entitled to cancel your subscription and receive a refund of all unused portions of your payment if you notify Instantly within 14 days of purchase. If Instantly refuses to honour this right, or if billing disputes arise, the Ministry of Economy (MOE) at moec.gov.ae provides free dispute resolution for consumers. You do not require a lawyer to file a complaint; the MOE's consumer protection department handles investigations directly.
Escalation path if Instantly refuses to refund
If you request a refund and Instantly denies it without lawful justification, escalate your complaint to the Ministry of Economy. The MOE's dispute resolution process is free of charge and typically concludes within 30 to 60 days. You can file a complaint via their website or visit their office in your emirate.
Document every communication you send to Instantly and retain copies of all replies. Take screenshots of your account dashboard showing unused credits and your current subscription status. Yafee recommends submitting your cancellation in writing (by email to the address provided below) so you establish a clear paper trail for the MOE if escalation becomes necessary.
How to cancel Instantly: step-by-step
Instantly offers two cancellation methods. Email is the fastest route; postal mail provides a formal written record if you later need to dispute billing.
Step 1: prepare your cancellation request
Before you contact Instantly, gather the following information:
- Your Instantly account email address or account number.
- The subscription plan name and the date you purchased it.
- A list of any unused SuperSearch credits with their purchase dates.
- A brief explanation of why you are cancelling (optional, but helpful for your records).
- Your request for a pro-rata refund if you have unused credits or prepaid services.
Yafee recommends writing your request in clear, formal language to establish a professional tone and leave no ambiguity about your intent. Use the template below as a guide.
Step 2: submit your cancellation by email (preferred method)
Email your cancellation request to Instantly's support address:
- Open your email client and compose a new message to [email protected].
- Include the following information in your subject line: "Request for Subscription Cancellation - [Your Account Email]".
- In the message body, provide:
- Your full name and account email address.
- Your current subscription plan and the date it began.
- Confirmation that you wish to cancel effective immediately.
- A statement requesting a pro-rata refund for any unused credits or prepaid services.
- Your contact phone number and preferred method of contact for confirmation.
- Send the email and retain a copy for your records.
- Allow 3 to 5 business days for Instantly to respond with confirmation of cancellation and refund details.
Step 3: submit your cancellation by postal mail (alternative method)
If you prefer a formal written record, send your cancellation notice by certified or registered mail to:
Instantly
30 North Gould Street, Suite R
Sheridan, WY 82801
United States of America
Alternative address format:
Instantly
30 N Gould St Ste R
Sheridan, Wyoming 82801
United States of America
Include the same information as outlined in Step 2 (account email, plan name, cancellation date, refund request). Send your letter via registered or certified mail so you receive proof of delivery. Retain the delivery receipt. Allow 7 to 14 business days for Instantly to process your cancellation after they receive your letter.
Step 4: confirm cancellation and monitor your billing
Once Instantly confirms your cancellation by email or postal reply, verify the following:
- Your account dashboard no longer displays an active subscription.
- Instantly does not charge you in the next billing cycle.
- If a refund was promised, the amount appears in your original payment method (bank account or credit card) within 10 to 15 business days.
Monitor your bank or credit card statements for 30 days after cancellation to ensure no unexpected charges arise. If Instantly continues billing you after your cancellation date, contact your bank or credit card issuer immediately and request a chargeback or reversal of the unauthorized charge.
Timeline and what to expect after cancellation
Understanding the cancellation timeline helps you plan your transition to an alternative tool and track your refund status.
Immediate effects of cancellation
Once you send your cancellation request, Instantly typically responds within 2 to 3 business days. If your cancellation is accepted, your account access may be revoked immediately or at the end of your current billing cycle, depending on Instantly's internal policy. You will no longer be able to log into your account or access your contact lists and email warmup tools.
Ensure you export or back up any contact lists, email sequences, or data you need before your cancellation takes effect. Instantly does not automatically provide data exports after cancellation, so retrieve this information during your final days of access.
Refund processing timeline
If your subscription was purchased with a credit card or bank transfer, Instantly typically processes refunds to your original payment method within 7 to 10 business days of cancellation confirmation. Your bank may take an additional 5 to 7 business days to post the refund to your account. In total, expect 12 to 17 business days from cancellation request to refund arrival.
What happens to unused credits
SuperSearch credits do not carry over to future billing cycles; they expire at the end of your subscription period. If you cancel mid-cycle, any unused credits are forfeited unless you explicitly request a pro-rata refund. Yafee advises making this request in writing and in your initial cancellation email to maximise your chances of recovery.
Refund eligibility and recovery
Your refund eligibility depends on when you cancel and the terms of your subscription agreement.
When you are entitled to a full refund
You are entitled to a full refund if you cancel within 14 days of your initial purchase and have not consumed the service significantly. Under the UAE Consumer Protection Law, the 14-day cooling-off period is a statutory right unless Instantly's terms explicitly exclude it (which is rare for digital services).
You are also entitled to a refund if Instantly charges you fraudulently, continues billing after you cancel, or fails to provide the service as advertised.
Pro-rata refunds for mid-cycle cancellations
If you cancel after the 14-day period but before the end of your billing month, you may be entitled to a pro-rata refund covering the unused portion of your subscription. For example, if you paid AED 356.20 for a 30-day monthly plan but cancel on day 20, you should recover approximately one-third of your payment (AED 118.73) for the 10 unused days.
Yafee recommends calculating this figure yourself and including it in your cancellation request. Phrase your request as: "I request a pro-rata refund of AED [amount] for [number] unused days of my subscription, calculated as [daily rate] x [unused days]." This specificity increases the likelihood that Instantly will honour your claim without further negotiation.
Pursuing a refund if Instantly refuses
If Instantly denies your refund claim without justification, gather the following evidence before escalating to the Ministry of Economy:
- Your original receipt or invoice showing the purchase amount and date.
- Your cancellation request email and Instantly's response.
- Screenshots of your account dashboard showing unused credits or services.
- Any correspondence with Instantly's support team regarding the refund.
- Your calculation of the pro-rata amount owed to you.
File a formal complaint with the Ministry of Economy at moec.gov.ae. Include all evidence and a detailed account of your dispute. The MOE will contact Instantly and conduct an investigation. In most cases, the company will honour the refund once the MOE intervenes, as regulatory action is costly and reputationally damaging.
Common mistakes to avoid when cancelling
Cancelling a subscription is straightforward if you follow the proper steps, but small oversights can delay your refund or result in additional charges.
Mistake 1: relying on account deletion instead of formal cancellation
Deleting your Instantly account from your dashboard settings does not automatically cancel your subscription. Many users make this error and continue to be billed monthly because the underlying subscription remains active. You must submit an explicit cancellation request by email or postal mail to terminate your subscription agreement.
Mistake 2: failing to request a pro-rata refund in writing
If you do not explicitly request a pro-rata refund in your cancellation email, Instantly may assume you have forfeited the unused portion. Always state in your cancellation request: "I request a pro-rata refund for unused credits and prepaid services." This single sentence dramatically improves your chances of recovery.
Mistake 3: not retaining proof of your cancellation request
If you email your cancellation request, forward a copy to yourself or save the sent email to a folder titled "Instantly Cancellation." This establishes a timestamped record of your request. If Instantly later disputes receiving your cancellation, you have irrefutable proof that you submitted it.
Mistake 4: cancelling during a trial period without understanding the terms
If you signed up for a free trial and your payment method was added during signup, your trial period may end automatically and charge you without further notice. Read Instantly's trial terms carefully. If you do not intend to convert to a paid plan, cancel before your trial ends to avoid the first charge.
Mistake 5: ignoring charges after you cancel
Monitor your bank or credit card statements for 30 days after cancellation. If Instantly charges you again after your cancellation date, contact your bank immediately and request a chargeback or reversal. Do not wait; unauthorised charges become harder to dispute the longer you delay reporting them.
Comparison: Instantly versus competing tools
If you are unsure whether to cancel, the table below compares Instantly's core features and pricing to two competing email outreach platforms in the UAE market.
| Feature | Instantly | Competitor A | Competitor B |
|---|---|---|---|
| Entry price (AED per month) | AED 136.00 | AED 163.35 | AED 218.10 |
| Email warmup | Unlimited | Unlimited | Limited |
| Contacts per month (base tier) | 1,000 | 500 | 1,000 |
| Lead discovery credits included | Optional add-on | Included | Included |
| Refund policy (14-day cooling-off) | Yes (per UAE law) | Yes (30-day money-back guarantee) | Yes (14-day only) |
| Customer support (email response time) | 2-3 business days | 24 hours | 3-5 business days |
Competitor A offers faster customer support and includes lead-discovery credits at a comparable price point. If customer service responsiveness is a priority, you may find better value elsewhere. Nevertheless, if Instantly's email warmup features and high contact limits align with your workflow, the tool's core functionality remains competitive in the UAE market.
Checklist: before and after you cancel
Use this checklist to ensure you complete every step of the cancellation process correctly.
Before you submit your cancellation request
- Export or download any contact lists or email sequences you wish to retain.
- Check your account dashboard for the exact number of unused SuperSearch credits.
- Gather your Instantly invoice or receipt showing the purchase amount and date.
- Calculate your pro-rata refund amount (daily rate x unused days in your billing cycle).
- Write your cancellation request email, including your refund claim and account details.
- Save a copy of your draft email for your records before sending.
When you submit your cancellation request
- Send your cancellation email to [email protected] (or postal mail if you prefer written proof).
- Use the subject line "Request for Subscription Cancellation - [Your Account Email]".
- Request a pro-rata refund explicitly in your email body.
- Include your phone number and preferred contact method.
- Retain a copy of your sent email or postal receipt.
After Instantly confirms your cancellation
- Verify your account dashboard no longer displays an active subscription.
- Check your original payment method for the refund within 12 to 17 business days.
- Monitor your bank or credit card statements for 30 days to ensure no further charges appear.
- If you do not receive your refund, contact your bank or credit card issuer to request a reversal.
- If Instantly refuses to refund you, file a complaint with the Ministry of Economy at moec.gov.ae.
Why customers choose to cancel Instantly
Understanding the reasons other users leave Instantly can help you evaluate whether cancellation is the right choice for your situation. Yafee tracks customer feedback and the most common reasons for cancellation include the following:
Shift in sales strategy or budget constraints
Some users cancel when their outreach strategy moves away from cold email toward LinkedIn outreach or webinar-based prospecting. Others cancel during periods of tighter cash flow when they reduce tools and focus on fewer, higher-value channels. Both scenarios are valid reasons to exit.
Preference for competing tools with better customer support
Several users report frustration with Instantly's 2 to 3 business-day support response time. Competitors with 24-hour email support or live chat appeal to users who require faster issue resolution. If you are experiencing support delays, migration to a more responsive platform may justify cancellation.
Unused credits and unfamiliar feature set
Some users find Instantly's lead-discovery credits (SuperSearch) complex or underutilise them. If your primary need is email warmup alone, a simpler, cheaper tool may provide better value. In this case, cancellation paired with a refund claim for unused credits makes financial sense.
Final steps and contact information
You now have a complete roadmap for cancelling Instantly and protecting your refund under UAE consumer law. Submit your cancellation request today using the email address and procedures outlined in this guide.
Email cancellation (preferred method):
[email protected]
Postal mail cancellation (alternative method):
Instantly
30 North Gould Street, Suite R
Sheridan, WY 82801
United States of America
If Instantly refuses to process your cancellation or denies your refund without justification, escalate your complaint to the Ministry of Economy at moec.gov.ae. They provide free dispute resolution for UAE consumers and typically resolve billing disputes within 30 to 60 days.
Yafee has helped thousands of consumers cancel subscriptions, recover refunds, and navigate disputes with SaaS providers across the UAE. If you encounter resistance from Instantly or require guidance on your specific situation, Yafee's contract specialists are available to advise you on your legal position and next steps. Visit yafee.com to learn more about how Yafee simplifies subscription exits and protects your consumer rights.