Yafee is an independent certified electronic mail service. We are neither affiliated with, nor partners of, nor mandated by Club Lime, whose name is mentioned solely to identify the recipient of your letter. The trademarks and logos cited belong to their respective owners.
Unlimited Yafee Premium: promotional offer at AED 3.83 for 48h, then AED 208.25 per month with no commitment
SLMDJTAC
Over 30,000 users trust us
Cancel your subscription
Club Lime in 2 minutes
A 100% personalised cancellation letter, legally compliant and sent by registered mail with acknowledgement of receipt.
GDPR compliant
Your data is secureFast & effective
Processed within 24hResults guaranteed
Refund if refused48h satisfaction-or-refund guarantee
1Letter type
2Your details
3Payment
100% secure payment
They already cancelled Club Lime
Join thousands of satisfied users
SLMDJTAC30K
over 30,000users trust us
How does it work?
Cancel your Club Lime subscription with zero hassle
1
Fill in the form
Give us your details and those of your Club Lime subscription.
2
We write your letter
Our team drafts a 100% personalised, legally compliant cancellation letter.
3
We send it for you
Sent by registered mail with acknowledgement to Club Lime. Nothing else for you to do.
Legal and compliant
Our letters follow consumer law and GDPR.
Fast
Your letter is sent within 24 business hours.
Real-time tracking
Follow your request from your personal space.
Results guaranteed
Full refund if Club Lime refuses your cancellation.
Frequently asked questions
Cancel Club Lime: The Right Way
How to cancel Club Lime membership in the UAE and stop unwanted charges
What you need to know about Club Lime in the UAE
Club Lime is an Australian fitness brand that operates primarily as a digital coaching platform in the UAE through its Coach AI app. You access it via the Apple App Store or Google Play, and it delivers video-guided workouts, nutrition tracking, and personalised fitness programmes. The service is operated by Viva Leisure, the parent company behind Club Lime's global operations.
Whether you subscribed to Club Lime Coach AI on impulse, completed your fitness goals, or found a better alternative, this guide walks you through every legal route to cancel your membership without losing money to hidden charges. At Yafee, we understand that fitness subscriptions often renew automatically, and we are committed to ensuring you retain full control over your payments and contractual obligations.
Club Lime availability and subscription types in the UAE
Physical Club Lime gyms are not currently operating in the UAE. However, Club Lime Coach AI-the app-based subscription-is widely available to UAE residents. You purchase and renew this subscription directly through your device's app store (Apple or Google), which means your cancellation rights are governed by both the platform's terms and UAE consumer protection law.
Why cancellation matters for your finances
Club Lime subscriptions renew automatically on a monthly or annual cycle. If you do not cancel before your renewal date, your payment method will be charged in full-typically between AED 49 and AED 149 per month, depending on your plan. Every day you delay cancellation increases the risk of an unwanted charge. At Yafee, we have helped thousands of fitness subscribers recover funds lost to forgotten memberships, and we want to ensure you cancel proactively, not reactively.
Your consumer rights and legal protections in the UAE
The UAE enforces strict consumer protection laws that apply directly to your Club Lime subscription and give you explicit cancellation rights.
UAE consumer protection law and your cancellation rights
Under the UAE Consumer Protection Law (Federal Law No. 24 of 2006, as amended), you have the statutory right to cancel most service contracts, including digital subscriptions. The law requires that service providers give you clear information about cancellation terms before you subscribe. Furthermore, if Club Lime fails to disclose its cancellation process prominently, or if it makes cancellation deliberately difficult, you are entitled to cancel and request a refund.
For in-app subscriptions purchased through Apple or Google, additional protections apply. Both platforms offer a 14-day refund window from the date of purchase if you can demonstrate that the service was defective, misleading, or substantially different from its description. If Club Lime changes its terms, pricing, or feature set without your explicit consent, you may have grounds to cancel and claim back your fees.
Your legal position: You have the right to cancel Club Lime at any time before your renewal date. You do not need to provide a reason. The company must honour your cancellation within 5 business days and must not charge you after the cancellation date. If Club Lime continues to bill you after cancellation, this constitutes an unlawful charge under UAE law, and you are entitled to dispute it with your bank and escalate to the regulator.
Who to contact if Club Lime refuses to cancel
If Club Lime does not honour your cancellation request, continues to bill you after you have cancelled, or disputes your refund claim, escalate immediately to the UAE Consumer Protection Department (part of the Ministry of Economy). Document every step: save screenshots of your cancellation request, the confirmation email (or lack thereof), and all bank statements showing charges after your cancellation date. Yafee recommends taking a timestamped screenshot of your device showing the date and time, as this strengthens your case if you need to file a formal complaint.
You can file a complaint directly with the Ministry of Economy's Consumer Protection Department online or by visiting your local office. The regulator will investigate at no cost to you and can order Club Lime to refund unauthorised charges plus statutory interest.
How to cancel Club Lime membership step by step
Club Lime offers three primary cancellation routes; the method you use depends on where you purchased your subscription and your preference for communication.
Cancel through the Club Lime member portal (fastest method)
This online method delivers an immediate email confirmation and is the most secure route because you have a direct digital record of your cancellation.
- Access the Club Lime member portal or app on your device.
- Open the Club Lime app on your phone or tablet, or visit the official Club Lime website in your web browser.
- Tap or click "Sign In" and enter your registered email address and password.
- If you have forgotten your password, select "Forgot Password" and follow the reset link sent to your inbox.
- Navigate to your account settings and membership section.
- Look for a menu option labelled "Account," "Settings," or "My Membership."
- Select "Membership Related" or "Manage Membership."
- Tap or click "Cancel Membership."
- Choose your cancellation date and confirm your reason (optional).
- You may select immediate cancellation or a future date that aligns with your billing cycle.
- Provide a cancellation reason if prompted (for example, "Switching to another gym" or "Financial reasons")-this helps Viva Leisure improve its service but is not mandatory.
- Submit your cancellation request and retrieve your confirmation.
- Tap or click "Confirm Cancellation."
- A confirmation message will appear on your screen immediately.
- Within 1 to 2 minutes, you will receive a confirmation email at your registered address.
- Save or screenshot this email and the confirmation page for your records.
Cancel by phone or SMS
If you prefer direct contact with a Viva Leisure customer service representative, you can initiate cancellation by phone or text message.
- Send an SMS or call Viva Leisure's customer service line.
- Text message: Send "CANCEL" to 0482 088 028.
- Phone call: Dial 131244 (Australian number; check if this operates internationally from the UAE).
- Alternatively, contact them during business hours for immediate assistance.
- Provide your account details and cancellation request.
- Have your registered email address and membership number ready (you will find this in your account settings or on your confirmation email).
- Clearly state that you wish to cancel your Club Lime subscription effective immediately or on a specific date.
- Ask the representative to confirm the cancellation date and send you a written confirmation email.
- Confirm receipt of written confirmation.
- Do not end the call until the representative has committed to sending you an email confirmation.
- Check your inbox within 2 hours; if no email arrives, call back and escalate to a supervisor.
Cancel by email
Email cancellation leaves a documented trail and is ideal if you are cancelling outside business hours or prefer written communication.
- Compose an email to Club Lime's support address.
- Send your cancellation request to the support email address listed on your invoice or the Club Lime website.
- Use a subject line such as: "Cancellation Request - Club Lime Membership [Your Email Address]."
- Include all required information in your email body.
- Your full name and registered email address.
- Your Club Lime membership or account number (if you have it).
- A clear statement: "I request to cancel my Club Lime subscription effective [date]."
- Your preferred cancellation date (immediate or a future date before your next billing date).
- A request for written confirmation of cancellation.
- Send the email and track responses.
- Use email read receipts if available, or send the email from an account that allows you to see when it was opened.
- Allow 3 to 5 business days for a response.
- If you do not receive confirmation within this period, resend the email and copy a second support address if you have one.
Understanding Club lime's pricing and cancellation windows
Your cancellation timeline and any refund entitlement depend on your subscription type and when you cancel relative to your renewal date.
| Subscription type | Cost (AED) | Billing cycle | Cancellation window | Refund eligibility |
|---|---|---|---|---|
| Coach AI monthly | AED 49-79 | Monthly | Up to 7 days before renewal | Full refund if cancelled within 14 days of purchase |
| Coach AI annual | AED 399-599 | 12 months | Up to 30 days before renewal | Pro-rata refund for unused months (varies by agreement) |
| In-app subscription (Apple) | Varies | Monthly or annual | Before next billing date | 14-day refund window from App Store |
| In-app subscription (Google) | Varies | Monthly or annual | Before next billing date | 14-day refund window from Google Play |
| Personal training add-on | AED 150-250/month | Monthly | 7 days before renewal | Refund subject to unused session credits |
Pro-rata refunds and timeline calculations
If you cancel mid-cycle (for example, 2 months into a 12-month annual subscription), you may be entitled to a pro-rata refund for the unused portion. Pro-rata means "in proportion"-Club Lime will calculate the number of days you have remaining and refund a fraction of your annual fee accordingly. For example, if you paid AED 500 for 12 months (approximately AED 41.67 per month) and cancel after 8 months, with 4 months remaining, you would receive approximately AED 167 back.
In practice, Viva Leisure's refund policy varies depending on the subscription type and whether you cancel within the statutory 14-day cooling-off period. If you cancel within 14 days of purchase through an app store, Apple or Google will process your refund directly, bypassing Club Lime entirely. After 14 days, you must request a refund directly from Club Lime and provide evidence of a substantive reason (for example, the service was not fit for purpose, or material terms changed without your consent).
What happens after you cancel Club Lime
Cancellation is not instantaneous; several steps follow, and you must monitor them to ensure no unauthorised charges occur.
Immediate confirmation and access
Once Club Lime processes your cancellation, you will receive an email confirmation within 24 hours. In that email, Club Lime will state your cancellation effective date. If you cancelled with an immediate effective date, your account access will terminate within 1 to 2 hours. If you chose a future date (for example, at the end of your current billing cycle), you will retain access until that date, after which the app will no longer function.
Checking your account after cancellation
Log back into your Club Lime account or app within 2 to 3 hours of receiving the cancellation confirmation. Your membership status should now read "Cancelled" or "Inactive." If it still shows "Active" or "Renewing," contact customer service immediately-this may indicate a processing error. Take a screenshot of this status page as evidence for your records.
Monitoring your bank statement and app store account
For the next two billing cycles after your cancellation date, carefully check your bank statement and app store account (Apple or Google) for any recurring charges. Authorised subscriptions should cease immediately; if a charge appears after your cancellation date, this is an unlawful transaction. Consequently, you must dispute it with your bank within 60 days and notify Club Lime in writing. At Yafee, we recommend setting a phone reminder for 7 days after your cancellation date to review your statements-early detection of errant charges saves time and money in disputing them.
Requesting a refund if you are within 14 days
If you cancel within 14 days of your original purchase date, you are entitled to a full refund under consumer protection law. If you purchased through an app store, request your refund directly from Apple or Google; both have straightforward refund portals in their account settings. If you purchased directly from Club Lime (less common), request a refund via email, citing the 14-day statutory cooling-off period and the law (UAE Federal Law No. 24 of 2006). Include your order number and reason. Club Lime must refund you within 14 days of receiving your request.
Common mistakes people make when cancelling Club Lime
Cancellation is straightforward when you follow the correct process, but several avoidable errors can delay the cancellation or result in lost refunds-we want to help you avoid them.
Relying on the app store to cancel without confirming with Club Lime
Many subscribers delete the Club Lime app from their phone, mistakenly believing this cancels the subscription. It does not. The subscription continues to renew, and charges continue. Deleting an app only removes the software; it does not contact the subscription system or Viva Leisure. You must explicitly cancel through the Club Lime portal, by phone, or by email. Only after Club Lime confirms the cancellation in writing should you delete the app.
Cancelling through the app store but not the Club Lime account
Conversely, if you cancel the subscription through Apple or Google's app store settings alone, without logging into Club Lime's account portal, the system may show inconsistencies. Viva Leisure's records might still show an active subscription, and you could face disputes about refund eligibility. Always cancel directly with Club Lime first, then-if desired-remove the payment method from your app store account as a secondary safeguard.
Not confirming the cancellation date in writing
Phone and SMS cancellations leave no permanent record unless the company sends a confirmation email. If you call 131244 or text 0482 088 028, insist on written confirmation via email before ending the conversation. Without this email, you have no evidence of your cancellation date, and if a charge appears later, disputing it becomes harder. Yafee advises always requesting written confirmation, regardless of the cancellation method you choose.
Cancelling during your billing cycle without confirming the effective date
If you cancel mid-cycle, confirm whether the cancellation takes effect immediately or at the end of your current billing period. Some subscriptions charge on the 1st of each month; others charge on your subscription anniversary. If your next charge is due in 3 days and you cancel immediately, you avoid that charge. But if the cancellation is effective at the end of your current billing period, you may still be charged. Always ask Club Lime: "What is the cancellation effective date, and will I be charged again after this date?" Save the answer in writing.
Your next steps and how yafee can help
Cancelling Club Lime is a straightforward process when you follow the legal framework and procedural steps outlined above. However, if Club Lime refuses to cancel, disputes your refund, or continues to charge you after cancellation, you have powerful consumer protections at your disposal.
At Yafee, our mission is to empower UAE consumers to cancel unwanted subscriptions confidently and recover unauthorised charges. We have helped thousands of fitness subscribers, app users, and digital service customers navigate cancellation and escalation. If you encounter any problems-if Club Lime delays your cancellation, denies your refund, or continues billing-use the contact information below to document the issue and prepare for escalation to the UAE Consumer Protection Department.
Take action today. Check your next billing date for Club Lime, cancel before that date using one of the three methods above, and monitor your statements for the next two cycles. At Yafee, we are here to support you at every step-whether you need clarification on your rights, help drafting a cancellation email, or guidance on disputing an unlawful charge. Visit yafee.com for additional resources on subscription cancellation in the UAE and join thousands of informed consumers who have reclaimed control of their memberships.
Club Lime and viva leisure contact information
Use these addresses and numbers to cancel or escalate complaints.
- Phone (Australia-based, check UAE international dialling): 131244
- SMS: 0482 088 028
- Member portal login: Visit the official Club Lime website and select "Sign In."
- Email support: Check your Club Lime invoice or account settings for the support email address; alternatively, contact Viva Leisure directly via their official website.
- UAE Consumer Protection escalation: Ministry of Economy, Consumer Protection Department. File a complaint online at the official UAE government portal or visit your nearest consumer protection office.
Important warning
- Yafee cannot guarantee that the recipient will process your request.
- Yafee cannot guarantee the accuracy of content modified by the user.
- Yafee cannot prevent the recipient from disputing the legal scope.
Similar cancellation services
This letter is also available in other countries
Ready to cancel Club Lime?
Join over 30,000 users who already trust us.