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Frequently asked questions
Cancel Levels: The Right Way to Exit Your Subscription
How to cancel Levels in the UAE and protect your consumer rights
What Levels is and why you might want to cancel
Levels is a subscription-based metabolic health platform that delivers continuous glucose monitoring (CGM) devices alongside mobile app access and optional lab analysis. You pay a recurring monthly fee to track your metabolic responses to food, exercise, and stress in real time. The service appeals to health-conscious individuals, people managing metabolic concerns, and those seeking detailed biometric data. However, the combination of device costs, subscription fees, and ongoing commitments means many subscribers eventually decide to cancel.
You may choose to cancel because the device felt uncomfortable, you achieved your health goals, the recurring charge no longer aligns with your budget, or you prefer a simpler tracking approach. Whatever your reason, you hold clear consumer rights under UAE law to exit your subscription without penalty. This guide walks you through every cancellation method available to you, the refund windows that apply, and the protections available under UAE consumer legislation.
Who uses Levels and common reasons for cancellation
Levels attracts biohackers, individuals managing type 2 diabetes, fitness enthusiasts, and people exploring personalized nutrition. Cancellations happen frequently because the multi-product nature of the platform-membership fees, device shipment, lab ordering-creates confusion around costs and commitment. You might cancel after the device arrives and feels invasive, after discovering unexpected renewal charges, after preferring a simpler tool, or simply because your priorities shifted away from metabolic tracking.
How yafee simplifies subscription cancellations
Yafee (yafee.com) helps consumers navigate the complexities of subscription cancellations across hundreds of services, including health platforms like Levels. The multi-layered structure of Levels-combining app membership, hardware devices, and lab services-creates genuine confusion around what you can cancel independently, when refunds apply, and how to avoid renewal charges. Yafee cuts through that complexity by grounding your options in UAE consumer law and delivering step-by-step cancellation instructions tailored to your situation.
Your consumer rights in the UAE
The UAE Federal Law No. 24 of 2006 (Consumer Protection Law) and subsequent amendments establish clear safeguards for online purchases and subscription services.
The 14-day cooling-off period for online purchases
You hold the statutory right to cancel most online purchases within 14 calendar days of purchase without penalty or justification. This cooling-off period applies to digital services and goods ordered online, provided you exercise the right before the service is fully performed or goods are consumed. For Levels, this means your initial subscription qualifies for the 14-day window. If you cancel within this period, you retain the right to demand a full refund of subscription charges. Device refunds operate under different rules (see below), but your membership fee falls squarely within this protection.
Automatic renewal and clarity requirements
Under UAE consumer law, subscription services must disclose renewal terms clearly and prominently before you complete your purchase. The terms must specify the amount charged, the frequency of renewal, and the cancellation process. If Levels charged you a renewal fee without explicit advance notice, or if the renewal terms were obscured or unclear at the point of purchase, you have grounds to dispute that charge and request a refund. Furthermore, automatic renewal must be cancellable using the same method you used to subscribe-if you subscribed via the mobile app, Levels must allow in-app cancellation.
Device purchases and final-sale disclaimers
Levels markets its CGM devices as final-sale, non-refundable products. However, UAE law requires that final-sale disclaimers be prominently displayed before purchase completion. If you were not clearly informed that the device was non-refundable, or if the disclaimer appeared only in small print or after checkout, you retain the right to dispute the charge. Consequently, if the disclaimer was obscured or hidden, contact Levels support or escalate to the UAE Consumer Protection Authority to request reversal of the device charge.
Your legal position: You are protected under UAE Federal Law No. 24 of 2006. Your 14-day cooling-off period begins on the date you receive your first Levels package or activate your subscription, whichever is earlier. Device purchases require clear prior notice of non-refundability; subscription fees must disclose renewal terms before purchase. Yafee recommends documenting all communications and screenshots of purchase terms-these prove your legal position if you need to escalate.
How to cancel Levels: methods and step-by-step instructions
You have three primary cancellation routes, each creating an audit trail you can use as proof of cancellation.
Step 1: cancel via the app store or google play
This method works for iOS and Android users and leaves you with an immediate digital record.
- Open the App Store (iOS) or Google Play Store (Android) on your device.
- Navigate to your account section:
- iOS: Tap your profile icon in the top-right corner, select "Subscriptions", then tap "Levels".
- Android: Open the menu, select "Manage subscriptions", then tap "Levels".
- Tap "Cancel subscription" or "Manage subscription".
- Follow the on-screen prompts to confirm cancellation. You may see retention offers; you can ignore these and proceed with cancellation.
- Screenshot the confirmation screen showing "Subscription cancelled" or a cancellation date.
- Save this screenshot in a dedicated folder or email it to yourself for future reference.
This method is the fastest and cleanest because the app store generates a timestamped cancellation record. Your access to the Levels app will continue until the end of your current billing cycle, after which you lose access.
Step 2: cancel via the Levels web portal
If you prefer to cancel directly through Levels' website, follow these steps to access your account settings.
- Visit the Levels website and log into your account using your registered email and password.
- Navigate to account settings or subscription management (usually found in the top-right menu under "Account" or "Settings").
- Locate the "Subscription" or "Billing" section.
- Select "Cancel subscription" or "End membership".
- Levels may present a survey asking why you're cancelling; complete it or skip it-your decision does not affect the cancellation.
- Confirm the cancellation by clicking "Yes, cancel my subscription" or similar language.
- Screenshot the confirmation message and the date shown on your account page.
Web portal cancellations often include a confirmation email to your registered address. Verify that email arrived within 5 minutes of completing cancellation; if you do not receive it, contact Levels support immediately using the contact details below.
Step 3: cancel via email to Levels support
Use this method if the app store or web portal cancellation fails, or if you want additional written documentation of your request.
- Compose an email to [email protected] with the subject line: "Subscription cancellation request - [Your Full Name]".
- Include the following information in the email body:
- Your full name as registered on your Levels account.
- The email address associated with your subscription.
- Your Levels user ID or account number (if visible in your account settings).
- A clear statement: "I request immediate cancellation of my Levels subscription effective today."
- The date you are sending the email.
- Send the email and save a copy in a dedicated folder.
- Expect a confirmation email from Levels within 24 to 48 hours. If you do not receive one, send a follow-up email.
- Forward the confirmation email to your own archive or print it for your records.
Email cancellation is slower than app store or web methods but creates a formal written record. Use this approach if you anticipate a dispute over refunds or if you want maximum documentation.
What happens after you cancel
Once you cancel, Levels immediately stops any future recurring charges at the next billing cycle. You retain access to your account and app until the end of your paid billing period. After that date, your Levels app access ends and you can no longer view your metabolic data or CGM device readings within the app.
Accessing your data before access expires
Download or export your metabolic data before your billing period expires. Log into your Levels account, navigate to your data or export settings, and save your glucose readings, activity logs, and nutrition notes to your device. Levels may allow data export via CSV or PDF; check the account settings or contact [email protected] to confirm the export process. This ensures you retain your health information after cancellation.
Device handling and return
Levels marks its CGM devices as final-sale and non-returnable. You may continue using the device after cancellation for as long as the physical sensors remain functional (typically 14 days per sensor). Once the sensor expires or stops recording, you can discard it as regular waste or contact your local waste management authority for safe disposal guidance. Levels does not offer return shipping or credits for unused sensors.
Refund eligibility and timelines
Your refund eligibility depends on when you cancel and what you purchased.
Subscription fee refunds within 14 days
If you cancel your Levels membership within 14 calendar days of initial purchase, you qualify for a full refund of your subscription fee under UAE cooling-off law. Contact Levels support or submit your cancellation request and explicitly state: "I am exercising my 14-day consumer cooling-off right under UAE Federal Law No. 24 of 2006 and request a full refund." Yafee recommends including this language in writing (email) so your request is unambiguous.
Levels should process this refund within 14 days of receiving your cancellation request. If you do not see the refund in your account within this window, contact your bank or card issuer to initiate a chargeback (see escalation section below).
Subscription fees after 14 days
After the 14-day cooling-off period, Levels is not obligated to refund your subscription fee. However, if you cancel before your next renewal date, Levels will not charge you for the following month. No further fees accrue after you cancel.
Device refunds and final-sale policy
Levels classifies devices as final-sale and non-refundable. You cannot demand a device refund simply because you changed your mind. However, if the device arrived defective (did not power on, sensors malfunctioned, packaging was damaged), contact Levels within 7 days of receipt with photographic evidence. Levels may replace a defective device at no cost, though replacement is not guaranteed to include a refund.
If you believe the final-sale disclaimer was not clearly displayed before your purchase, escalate to the UAE Consumer Protection Authority (contact details below) and request review of your purchase terms. You may receive a device refund if the authority determines the disclaimer was obscured or misleading.
Comparison of cancellation methods
| Method | Speed | Digital record | Best for |
|---|---|---|---|
| App Store / Google Play | Instant | Timestamped, screenshot-able | Fastest cancellation with proof |
| Levels web portal | Instant | Confirmation email (may arrive later) | Users without app access |
| Email to support | 24-48 hours | Formal written record | Disputes or maximum documentation |
Common mistakes and how to avoid them
Cancelling can be stressful, but you can avoid most pitfalls by staying organized and keeping records. Here are the mistakes that delay refunds or create confusion.
Mistake 1: deleting the app without cancelling the subscription
Deleting the Levels app from your phone does not cancel your subscription. Your recurring charge continues each month until you formally cancel through the app store, web portal, or email. Before you delete the app, follow the app store cancellation steps above. If you have already deleted the app, reinstall it, log in, and cancel immediately.
Mistake 2: missing the 14-day cooling-off deadline
Your 14-day refund window begins on the date you receive your Levels package or activate your subscription, whichever is earlier. If you wait until day 15 or later, you lose the right to a subscription refund under consumer law (though you can still cancel to avoid future charges). Mark your calendar on the day you activate and set a reminder for day 10 if you think you may want to cancel.
Mistake 3: not documenting your cancellation
Always screenshot your cancellation confirmation, save the confirmation email, or keep a written record of the date and method you used to cancel. If Levels disputes whether you cancelled or if a charge appears after cancellation, this documentation proves your case. Without it, you rely on Levels' records, which may be slower to retrieve.
Mistake 4: confusing device and subscription cancellation
Cancelling your subscription stops recurring charges but does not automatically return or refund your CGM device. The device is final-sale unless it arrived defective. If you want to cancel your subscription but keep exploring metabolic tracking, you can cancel and still use the physical device until the sensors expire. Conversely, if you want a device refund, you must argue that the final-sale disclaimer was not clearly displayed-cancelling the subscription does not strengthen that argument.
Escalation: what to do if Levels refuses to cancel or refund
If Levels does not cancel your subscription within 48 hours, or if a charge appears after you cancel, escalate formally.
Step 1: send a formal cancellation demand
Email [email protected] with a subject line: "Final cancellation demand and refund request - [Your Full Name]". State the date you attempted cancellation, the method you used, and a screenshot of your attempt. Request written confirmation of cancellation within 48 hours. This creates a formal record and often triggers a faster response from support.
Step 2: contact the UAE consumer protection authority
If Levels does not respond within 5 business days or refuses your refund claim, file a complaint with the UAE Consumer Protection Authority. You can file online at the authority's official website or visit in person at your nearest emirate's consumer protection office. Yafee recommends gathering the following documents before filing:
- Screenshots of your Levels account and subscription purchase.
- All cancellation requests (email, app store, or web portal screenshots).
- Any responses or refusal messages from Levels support.
- Proof of any charges that continued after cancellation (bank statements or card billing summary).
- A copy of the email address you used to contact [email protected].
The Consumer Protection Authority can compel Levels to provide cancellation records and refund your fees if the company failed to honor your cancellation or violated disclosure requirements. The process typically takes 30 to 60 days.
Step 3: dispute the charge with your bank or card issuer
If Levels charged you after you cancelled, contact your bank or credit card company and request a chargeback or transaction dispute. Provide the bank with your cancellation documentation (screenshots, emails, or web portal confirmation). Your bank can reverse the charge and investigate whether Levels charged you after receiving a valid cancellation request. This process typically takes 10 to 20 business days but protects you if Levels ignores your refund request.
Pricing and cost summary
Understanding Levels' cost structure helps you calculate potential refunds and avoid surprise charges.
| Component | Cost (AED) | Billing cycle | Refundable if cancelled within 14 days |
|---|---|---|---|
| Membership subscription | 99-199 | Monthly | Yes |
| CGM device | Variable (included or separate) | One-time | No (final-sale) - unless defective |
| Lab tests (optional) | 150-500 | On-demand | Yes, if ordered within 14-day window |
Your Levels subscription typically renews on the same date each month. If you cancel before renewal, no further charge accrues. If you cancel on the renewal date itself, contact support immediately to confirm whether the charge posts; if it does, request a reversal within 48 hours.
How yafee helps you stay in control
Subscription platforms like Levels deliberately bury cancellation information to reduce exits. Yafee (yafee.com) simplifies the process by translating complex consumer laws into actionable steps. When you use Yafee to plan your cancellation, you gain access to platform-specific timelines, escalation contacts, and documentation templates that protect your refund rights.
Yafee has helped thousands of consumers cancel subscriptions with confidence, recover refunds, and avoid hidden charges. Whether you decide to cancel Levels today or simply want to understand your options, Yafee provides the legal framework, step-by-step instructions, and escalation paths to ensure you retain full control of your consumer rights in the UAE. Visit yafee.com to explore your subscription and begin your cancellation journey whenever you are ready.
Cancellation address and contact information
For direct contact with Levels, use the following details:
- Email: [email protected]
- Cancellation method: App Store, Google Play, web portal, or email
- Response time: 24 to 48 hours for email; immediate for app store / web portal
- UAE Consumer Protection Authority: Available online or at your local emirate's consumer protection office
Document every cancellation attempt, retain screenshots, and escalate to the Consumer Protection Authority if Levels does not honour your request within 5 business days. Yafee is here to support your cancellation at every stage-save this guide and refer back to it as you proceed.
Important warning
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- Yafee cannot prevent the recipient from disputing the legal scope.
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